Good service, like all Harley dealers might be little more on price but you get what you pay for…read more Will continue to do business and would recommend.

72 years and still going strong! This is South Carolinas oldest Harley Davidson Dealer. They are…read moreproud of it and should be! They give IMPECCABLE service. From the phone conversations, which actually brought us in as they were so very pleasant to the in-store communications, the service is genuine and family oriented. So I will preface this by saying that we had several other Harley Davidson dealers wanting our business, even one close to home, yet we were drawn to Timms because of how amicable they were from step 1. Once we arrived, a little early, the staff was on point with introductions and attentiveness. We were met by Casey in Sales. Very calm, attentive, and genuine. He is just so nice, I cannot stress it enough. Even after we left the store on any call to him, he is just A1. I will use the word genuine often because I cannot depict the staff in any other way. Casey showed us around the entire store which was very impressive. The store was clean and nostalgic. There is even a barber shop in there that is open for business. We met the stylist with her dog "Ghost", happily trotting about the store. We were then introduced to a person in each department who gladly answered any questions we may have had. Chad worked with us in parts and knew his stuff! Ashley worked with us in Motor-clothes and graciously helped us find just the perfect jackets for the weather. Then there was Stacie in Finance....what a joy to work with her. She was funny and intriguing and willing to help out in any way possible to make us happy customers. That she did. My husband walked out with a Harley Fat Boy and we were more than thrilled. Stacie made us so relaxed that we felt like a part of the family, (which we now are), right away. By the way, shout out to her hubby who also assisted my hubby with some knowledge. The day finally culminated with a party for us where all staff members came down the line and congratulated us on a purchase, hubby rang the bell and after the ceremony, we were officially a part of the Harley Fam, specifically Timms Harley Davidson. They are so warm and inviting, if you are looking for a Harley Dealership, take the drive. They are not hard-core salespeople but they really know their product. Thanks again, we will be back for the First Thursday of the month party during the warmer months. We are lifetime customers. I am confident that Timms should be the leader in teaching the sales process to those who think they have the lock on customer service.....take a look at this model, you may want to change your tune :-) Sorry...... throwing just a little shade LOL, This is how to earn business!!!!!! :-)

Great customer service!! On time service pleasant atmosphere Very experienced…read more I would definitely go back again

I would give this shop zero stars if I could. This was by far the worst experience I've ever had…read morewith a mechanic. I brought my car in because it was overheating and was quoted nearly $1,400 to replace a PCM wire, replace the thermostat, and perform a coolant flush. When I asked basic questions about why these repairs were necessary, I was met with arrogance and attitude instead of answers. No one could clearly explain what was supposedly wrong with my vehicle. My dad called on my behalf to ask additional questions, and they treated him just as poorly. Rude, dismissive, and unwilling to explain their diagnosis or pricing. At that point, it felt less like they were trying to help and more like they were hoping I would blindly agree to an expensive repair bill. When I called back and told them I wanted to take my car elsewhere for a second opinion, they were extremely rude I was even considering a second opinion, told me to come get my car now, and hung up on me. That's all I needed to know. Picking up my car was no better. There was around a $100 diagnostic/service fee, I understand paying for someone's time and had no issue to pay it. The issue is while I was paying it I was never truly acknowledged, I felt very uncomfortable and could tell they were upset I was picking my car up. I then took my car to a dealership for a second opinion. They were shocked by both the diagnosis and the quote I had been given. The actual problem? A single pipe with a hole in it that needed to be replaced for around $600. No thermostat or PCM replacement. No unnecessary work. The dealership was so surprised by what I had been told. I genuinely believe this shop tried to take advantage of me and pressure me into paying for repairs my car did not need. If you aren't knowledgeable about cars, be extremely careful. Ask questions, get a second opinion, and don't let anyone bully you into approving expensive repairs. I will never return and would never recommend this place to anyone.

I have been taking various domestic and foreign vehicles to them for 20 years..they are on the…read moresecond generation now. But still totally professional and they know transmissions. I have taken some domestic but not have taken 2 different Volvos. Volvos can be to ouch to work on plus Volvo makes it hard on nondealer shops to work on them. No problems for advanced ..they even had gotten the particular tranny fluid the suv required. At 115 k miles it's running much smoother the service was at least 1/3rd to half of what the dealer would have charged. So get it in gear and go see advanced for any tranny issues.

Tl;dr it looks like the shop doesn't really care about the cars or customers that come into the…read moreshop. Attempts to discuss were met with indifference. In February, my car's transmission had seemingly developed an issue all of a sudden. I looked online based on the symptoms and we looked at what the common issues were. We saw the breather valve on this make/model would become clogged, so we cleaned the valve thoroughly and topped off the transmission fluid. I then opted to take the conservative path forward and wanted to bring it to Adavnce Transmission to let them inspect the transmission and make sure everything was good. The car had close to 190k miles on this transmission and I understand things don't last forever. I talked to both the woman at the front and one of the mechanics and explained everything that had occured with great detail and specifically asked for the transmission to be dropped, inspected, and look for any issues, warnings, or concerns that they might find. I picked up the car on the following Monday. "We cleaned the breather valve and brought the transmission fluid levels to the correct level. Nothing wrong with the transmission at all. The mechanic was surprised how good the transmission was especially after seeing how many miles were on it. You can pick up your car when you're ready." 28 days later. I'm driving to work at 4am, while driving up a small hill the car loses all gears. Thankfully, I was close the peak of the hill and was able to coast down to gas station and safely park while waiting for a tow truck and a ride. Once parked, the car had transmission oil dripping out from it. It was clear there was a leak. I called the shop as soon as they opened and explained what the car had experienced that morning. I requested the transmission be looked over, to see where the leak was coming from and any other indicators of what happened and if it was salvageable. Shortly after getting confirmation the car made it to the shop from the towing company, the same woman at the front of the shop called and said "the mechanic says your transmission is just dead." I mentioned that just 28 days prior they told me everything was great. How could it go from great to dead in such a short time? "The transmissions can just go out, without any warnings or signs sometimes. You can either pay $7,000 for a new transmission plus labor or pick up your car whenever you're ready." Obviously, I've shortened this call but the same indifference was shared throughout the 5-7 minute call. I had the car towed to another mechanic. What he found shows the level of indifference the mechanics had for the car, and the shop's desires to sweep things under the rug: He first filled the transmission with transmission fluid to see where the leak was coming from. He let it sit for 3 days then lifted the car. One of the transmission sensors was loose, not even hand tight. He inspected it, then tightened it down to spec, and refilled the transmission again. 3 more days, no more leaks. He then started the car up. It's now been several days and there hasn't been any issues of leaking or of the transmission being dead. If you want to spend thousands of dollars to fix an issue they may have created, take your transmission issues to Advance Transmission. If you want honest work on your vehicle, you'll have to go somewhere else.

It was easy and great and expedient service. I am so glad to find such a great place for my car…read moremaintenance.

I called Welborn because I had a screw in my tire. After inspection, Zach advised it could not be…read morerepaired, I needed a new tire. While talking with him, I mentioned other things the car might need and he informed me that Welborn does mechanical as well. He took my car and after a diagnostic informed me that all it needed was an oil change and the one tire. I appreciated his honesty. Zach and everyone that I dealt with was knowledgeable, professional nice and helpful. Thank you! Highly recommend

Been there a few times. very smart and very reasonable…read moreprices. i will keep my money to him. Thanks big man. You helped my and my Duece a lot.

I have know the owner for a few years and recently brought my Harley in for a checkup.It's been…read morerunning poorly for awhile and had to get it running good again. Steve found the problem very quickly and did a great job. I would highly recommend Steve of Ironhead Cycles for any of your bike needs. Very professional and very reasonable. Thanks again Steve for a great job and I can enjoy my bike again!!!

These guys saved my bacon when my RV broke down with a water pump failure while I was just about to…read morethe NC border on US25. They arranged a tow back to their shop, let me camp on their yard overnight, had the parts there the next morning and was completed by 5:00pm. They even found that I had a chassis battery that was failing so I opted to have them install two new ones. I camped one more night on their yard and left the next morning.

Great service a great bunch of guys that know their stuff.Will use them again when the time comes upread more

Excellent service. The owner even offered to give me a ride so that I would not be stranded.read more

The young man took my tire off to inspect it; said nothing was wrong with it. They put caps on all…read moremy tires (it's my mother's car). They even put 40 psi instead of 32. I tried to give them $10; but the older gentleman said "We didn't do anything!" I said "That young man took the tire off to inspect it; and that was enough." But they refuse my money! Very nice people!

He diagnosed our car problem over the phone! Quick with diagnostic! Fast service and reasonably…read morepriced. We will be returning customers.

Been going to Bean & son for 13 years . .Great job guys.. Highly recommendread more