Shop has great pricing and does not charge you a credit card fee as the dealerships do. They…read morequickly diagnose issues and turn around your vehicle in a timely manner and keep to their timelines for delivery. Communication with the shop is great, send text messages with information to keep you updated. They did everything they promised, their service is excellent and will bring other vehicles.

Finding a great mechanic or auto shop -- like finding a great doctor you can trust and go back to…read moretime and again -- is just one of those things in life that is pretty priceless. It just takes the stress out. That's been my experience with Mackert and working with Chris over the last few years. The guy is super friendly, a great listener, and I've come to have no doubt that he's looking out for his customers' best needs and interests. I probably should have written this review a long time ago, but after he and the shop went the extra mile for me (again) a couple of days ago, my guilt finally got to me! Anyway, Mackert is great and I'd recommend them to anyone.

I have been having my cars serviced there for years. Brent and Rick really listen. They do what it…read moretakes to make having my car serviced a good experience!

We hired Countryside Repair to perform a pre-purchase inspection (PPI) on a diesel truck because we…read morelive out of state and wanted to avoid flying across the country for a vehicle with hidden problems. Brent seemed great... but what a joke.... Guess he is all talk. Even after kindly attempting to discuss our findings after the fact, I did not receive any response. The dealership kindly transported the truck to the shop. The following day, we received the inspection report. The only issues noted were worn shocks, a slightly hanging front brake caliper, and a recommendation to change the differential fluid. We specifically called to discuss the inspection and asked whether there were any other concerns. We were told it was a nice truck and that nothing significant was found. We even asked about engine issues and were told that scanning for codes and testing the coolant showed no concerns. Fortunately, we decided to fly out and inspect the truck ourselves before purchasing it. Within minutes of looking over the vehicle, we found multiple issues that were not mentioned anywhere in the inspection report - none of these items were observed in the PPI. * Recently replaced oil pan with obvious sealant visible * Active engine oil leak at the bellhousing area. * Recently replaced brake master cylinder and front calipers, suggesting an unresolved brake issue. * Large rodent nests and debris in both wheel well areas under the hood. * Extremely stiff steering that felt abnormal for a truck with only 69,000 miles. * Spongy brake pedal that traveled halfway to the floor before engaging. * Signs of additional repairs and modifications that were never documented. The oil leak alone was visible without putting the truck on a lift and should have been impossible to miss during a thorough inspection. I understand that no inspection is perfect and that mechanics can't predict every future problem. However, major visible issues such as an active oil leak, rodent nesting, brake concerns, and steering problems should have been identified and documented. These are exactly the types of issues buyers pay for a pre-purchase inspection to uncover. Had we trusted the report and purchased the truck sight unseen, we could have spent thousands of dollars transporting a vehicle that clearly had significant unresolved issues. The purpose of a PPI is to provide an independent assessment so buyers can make informed decisions. Based on our experience, this inspection fell far short of that standard. I cannot recommend this shop for ANY pre-purchase inspections. What a waste of money.

Good guys, straight with you. I had my Accura timing belt changed for less than half the price of…read morea dealer. They stood behind a oxygen sensor that went out. New brakes on the Tahoe, a few fixes on the ancient pickup. These guys are all good. Motorcycles too.

Always helpful, always accurate with diagnosis, generous and all-around good guys! A great asset…read moreto our island community. In these times of rip-off practices, it's so good to know there are shops with integrity. I Highly recommend D&Z.

Lied, stole: I was going to have mechanic (Paul) fix a truck…read more-- carberator. He said he would do it, we agreed to a price. I give him the key. Several days later, no work done, can't get ahold of him. Truck needs to be moved. He won't answer calls or return calls or texts. When he finally does, many excuses, but no communication. Won't tell me what he is going to do: Doesn't want to fix it? Wants more money? I need to move the truck and have to have it towed at my expense. Mechanic (Paul) still has my key. Won't return it. Still. More excuses. Even offered to go get the key. Would not do business with this person.

They have been our go to for a few years now for mine and my wife's cars. Family run honest men who…read moretreat the customer with openness, honesty and respect. They strive to do you right and get you on your way feeling like you've truly been taken care of, not advantage of. Very forthright with the process and didn't charge or replace things that aren't broke. I give them my highest recommendation.

We have been using this family business since 1993 when his dad owned it in canterwood his son took…read moreit over and the quality of work still remand at the highest level it's a real joy seeing them each time.

Ron and his crew are great. They wont gouge you for unnecessary repairs, but will give you a fair…read moreestimate and do quality work. They are busy, but fit me in whenever i need to. I usually do my own small repairs, but take my cars to them for major work, and i have never been disappointed. The do excellent work at fair prices. no up-sells for unnecessary work. I would send my mother or grandmother there with confidence. It;s nice to see a mechanic with integrity.

Quoted me nearly $1400 to fix the issue with my car confirming that the work would fix the car…read more When I went to pick it up, they informed me that the issue I brought the car in for was completely unchanged, car still wasn't running, but the bill was now $1900 for all the unnecessary work they did. Wouldn't give me back my car long enough to get the unnecessary new parts removed. Three illegal things in the state of WA - doing unnecessary work, lying to the customer about the problem and needed work, and increasing the estimate by over 10% (more like 30%) without confirming with the customer. Ended up having to deal with their corporate office who eventually sorted it out for us, but if we hadn't been persistent enough to fight them on it, they'd have just taken 130% of the estimate while having done absolutely nothing to address the problem. We agreed to pay them for their unnecessary labour, so we're out $400 plus the cost of the tows there and back and we're right back at square one. These guys are predators.

Both locations are horrible. I took my car into the Bremerton location twice ... and the Silverdale…read more/ Bremerton location once. My car ended up stopping in the middle of the highway (with my kids in the backseat) Turns out both locations were just treating my engine with new coils and spark plugs when really the third cylinder was going out (as posted in the photo). Both shops not only put me in danger but also my children. I would never recommend either locations ... no honest work is done here (except for the mechanic who reported what was actually happening).

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

Mick is a great guy! Drove out to my home (Not Close). Quoted me for a small amount of work…read more.. Ended up that my truck's electrical fix was not as easy as we thought. This man, stuck to his guns, fixed my, truck and really surprised me that there are still good honest mechanics out there! He came through massively and I will always be using his company! Thanks Mick

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

Many years ago I use Burton Auto almost exclusively. The auto repair shop behind the pottery shop…read morein downtown vashon tried to strong arm me into replacing my engine for hundreds of dollars more than other places charge for engine replacement. Worried about spending that much money, I decided to get a second opinion. I went to Burton Auto and spoke to the owner. The owner of Burton Auto advised me that I did not need a new engine. I drove my vehicle for 10 more years before selling it. I didn't need car repair but I use Burton Auto for oil changes and other maintenance. A few years ago I went back to Burton auto. The owner was nowhere in sight nor was his son or daughter. They were incredibly rude. I brought the car in for repair after having extensive diagnostic testing done by a mechanic that came to my house but then got another job. My car was an old car and it needed a special relay ordered for the electrical system. I was told Burton could get this. They called me a few hours later and told me to come get my car. They said it would take a while to get the part. I went and they wanted hundreds of dollars. Nothing had been repaired. They wanted a couple of hundred of dollars to tell me that the part I already knew needed to be replaced, needed to be replaced. Another time I went in with a flat tire. One of the workers screamed swear words at me for being in his way. Washington is one of the states where auto mechanics are not required to have professional licenses. Sometimes this shows in a very bad way.

I'm so disappointed with this place. I really wanted to like it and the two people working in the…read morefront are very kind and cheerful. I've heard nothing but good things about this shop so I was really surprised when it took them 4 times to fix the power steering pump on my daughter's Subaru. They kept citing manufacturer defect as the issue for the 3 broken pumps. They were apologetic and eager to try and make it right which I appreciated. What I did not appreciate was the advice of a mechanic, who was familiar with the car, being completely discounted. (Since the car was initially unsafe to drive off island my daughter was unable to take it to her usual mechanic.) The car continued to have problems until my daughter was able to get it to her mechanic who completely fixed everything and reported that some kind of sensor had been unplugged and not plugged back in and the wrong power steering fluid had been used. Burton Auto was very apologetic and refunded my daughter the amount she had to pay to have their mistakes fixed, which I really appreciated. I decided to give them another shot with my car because they were so nice and seemed to genuinely want to help. I had my battery replaced which seemed fine except they weren't exactly sure the battery they had would work and had to call the auto parts place on island to ask. I figured they should know but appreciated them making sure. Next time I had them change my oil, check my breaks, and asked them to see if there were brighter headlights available for my car and asked about the new LED headlights. I was told they didn't know about the LED headlights but would look into it. When I picked up my car one of the wheels was totally loose and I could barely drive the car so I had to turn around only a couple hundred feet away. The headlights they put in, which I specifically asked them to only replace the headlights if something brighter was available, were about half as bright as the ones they took out. They never looked into the LED headlights like they said they would and my fog lights are now brighter than my headlights. Before I couldn't even tell if the fog lights were on except in fog. Now I practically need the fog lights on to all the time. I was charged $150 for the bulbs and replacement. I feel really frustrated and won't use their shop again. The mechanics seem to have no idea what they're doing. The employees are very nice but after hearing nothing but good things about this place I feel it's really important that consumers have honest information about the service and mechanics here.