We have used Stemmle several times over the past 10 years. While the quality of work has been consistently good, the charges have been anything other than fair and reasonable. They certainly come across as a business that is trying to get everything out of you that they can. It's a culture that hasn't changed. Some years ago Stemmle did work and gave us the option to have the invoice mailed. Four days later their office called at 7:30 AM waking up my wife while tearing into her - nasty! This was in violation of VA DPOR regulations. The invoice arrived the next day. The last time we had Stemmle do work at our residence, it involved two technicians spending 10 minutes to snake our drain. They charged over $500. Clowns. We are done. read more

I'll start off by all the negative reviews and sorry they had a bad experience. I however, had an excellent experience. They called ahead of time the day of service and notified how soon the driver would be at my location. The service fee to come out is 79.00 which was told to me over the phone before I decided to have them come out. They worked with my on payment too. The service was thorough, and they listened to my questions and answered /explained if I had concerns. They job area was cleaned after work and they wore masks because of the CoViD-19 time and expressed they had had their shots as well. I've called them from a distribution box that's wasn't sealed on my my house being built in 1958 to just basic hearing of constant water running and I needed it checked. I've had them come out for major to basic work m, and have been impressed both times. Timeframe of work 2019-2021. Hope this helps read more

My sink was clogged and drain-o/hot water/baking soda did not help the situation. I decided to try out Stemmle Plumbing Repair since they were listed in my building's move-in resource packet. I appreciated how my call was picked up within a short amount of waiting time and I was able to schedule an in-person visit the next day during 1-4pm. However, because the dispatch team has different tasks at different locations, they call you an hour before hand to let them know they are on the way. This makes it difficult to precisely time when you have to be at home to let them in, especially for busy people like me with packed schedules during work hours. When Stephen and his teammate arrived, they were very nice and honored my request of wearing shoe covers inside my place. After assessing the situation, Stephen reported the dispatch fee of $79 as well as the price to fix the sink. He gave me some time to think about it and didn't pressure me in any way. I decided to proceed and Stephen quickly fixed my sink issue! He also double checked to make sure the situation was really fixed before leaving. I also really really appreciated how he even gave me some insider tips to help prevent the situation! When it came to paying, I felt that the price to fix my small sink problem was a little expensive (considering how minor/quick of a fix it was) and I was annoyed at how the dispatcher didn't tell us the exact dispatch fee. They take credit cards and gave me a receipt with the assessment/solution written out. Overall I enjoyed interacting the dispatch staff and appreciated their help, but felt that prices were a little high and timing can be inconvenient. read more

AAA. After getting quotes to replace our hot water heat, I finally decided to go with Stemmle. I am so glad I did. Their quote was in the ballpark of another quote received, however, they were extremely thorough and laid out my options exactly as I had requested. Ryan and his assistant were prompt, courteous, thorough, and efficient. Their attention to detail and communication was some of the best that I've seen in a long while. Job, well done . Rodney Parker read more

Stemmle Plumbing Repair - Tankless Water Heater Installation - Plumbing Near Me - Midlothian, Virginia

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I worked at Stemmle for five years. Was let go this morning after refusing to drive at 3am and offering to come at 7am. They considered this action "gross misconduct." Gross Misconduct as defined in Virginia law is any unethical and unprofessional behavior an employee engages in. I had already worked 13hrs that same day and didn't feel safe driving. (They just had a technician total a van a few weeks ago at night, on call. It's still sitting in the lot and has been a reminder of why safety and clarity of mind is important).When I told my supervisor this he said "well I need this customer taken care of." Honorable on one hand, horribly negligent on another. I suggested having a night shift about a year ago. That way the customers will have a coherent and friendly plumber, fully capable of performing his duties. Not half asleep and making rushed decisions. Other companies have this system and it is based on reason, both ethical and professional. When I first started, I had no problem working 80hrs/week. I made the most money I ever made that year as a plumber. One time I worked 32 hrs straight. This is a wonderful place to work if you are a working man without a family. You can get all kinds of overtime and they overlook whatever unhealthy personal habits you have, as long as you make them money. It is not a place to grow as a plumber, electrician, or hvac technician. Not one supervisor has their Master's license and their knowledge is limited to their experience in the field, which is also limited. There is no in-house training or ongoing education in place. This is not a review of their workmanship, although these things do negatively affect the growth and mindset of technicians. This is a review of the values and moral obligations to provide a safe working environment for the men and women who are employed there still, and who may be seeking employment at this establishment in the future. I'm not bitter or angry with the company and only want to see them prosper and grow in the right direction. I love all my former co-workers and shook everyone's hands when I left today. I did what I could to help the whole while I worked there. Everything that I have written, to the best of my knowledge is true and without exaggeration. Before I knew I was going to be let go this morning, I changed the quote on an inspiration board I hung for the guys and myself. "We cannot solve our problems with the same thinking we used when we created them." -Albert Einstein read more

Noon Sunday on Memorial Weekend are Septic system stop working. We called and the response was immediate. They came out and fixed within one hour and 30 minutes. Jorge Perez was fantastic. He explained what was wrong and how avoid future problems. I highly recommend Jorge and yourcompany to everyone. You now have a lifelong customer' read more

Prices are 200% to 300% more than others we have used. They spent less than 20 minutes on inspection of the drain line to our septic tank with a video scope and we were charged $490. They said the scope wouldn't get past the "T" into the tank. They said the tank needed uncovered ($355) and pumped ($455) for further video inspection ($390 more). I told them to leave after being charged $490 and finding out nothing. read more

Used them to fix my toilet tank flushing system consist of 2 parts on 9/15/22. Fluid master Combination Kit runs $28.46 if I bought it myself. I tried to do it myself but couldn't do it. Only thing they had to do was take out what I did. The tank was empty of water when Erik B / Anthony F showed up to do the job. First estimate I was given was $279 included $79 dispatch fee by Erik B. He called dispatch. Job was listed as "MAJOR REBUILT" They were here probably less than 30 minutes. Fixed it. Got ready to pay. Erik B changed the total added another $100 after I had all ready sign the first estimate saying "OH" I forgot to add what ever it was Now it's $379 for a 30 minute job. After a couple of call ( leaving my e-mail address) trying to get a itemize list of what the actual chargers for parts and pluming charges were. Got no answer. So, go by the office 9/19/22. Was told supervisor was out in the field. Gave her my e-mail and cell number. Told her if I don't get it by Thursday I'd come back Thursday to pick it up. Finally got a call from Chris. He told me they use a book to determined the cost of a job. He was told the job was a Major job and the book told them the charges. That he couldn't give me a itemize list to show me the actual charges. My first time using them and last. $379 for a 30 min job. That's around $12.63 a minutes. read more

I had a wonderful experience with Mike and Charles. They assessed my leak and determined it was not a plumbing issue but an HVAC issue. They connected me with Gunlauch and had an HVAC tech on the premise within an hour. Both guys were extremely knowledgeable and provided excellent customer service. read more

My appointment was scheduled for 10-2. After waiting for four hours and fifteen minutes for this company to arrive as promised, I called the main line. I was told they were hung up on another job and MIGHT be at my home within two hours! Apparently giving me a call to let me know was too much to ask. I know times are hard right now as far as having enough help etc. but this was a ridiculous waste of my time. read more

Stay away,far, far away from this company. I have a gas stove, water heater, and furnace. Discovered a gas leak and contacted this company. They responded and disconnected all the gas appliances, capped the pipes, and repaired the leak. Cost $513.00. The tech then informs me it will cost an additional $735.00 to re-connect the appliances. "NO WAY" I replied. He packed up his tools and left..no way to cook my food, take a hot shower, and( thankfully it wasn't mid-winter) to heat my house. Two days later another company re-connected everything costing $300.00.Did I mention I am retired in my 70'S? It's like having new brakes installed and having to pay extra to have the wheels put back on the car. One word describes it.....EXTORTION !!!! STAY AWAY, FAR, FAR AWAY FROM THIS COMPANY!!!!!!!!!!!! read more

I can't say enough about how happy I am with the service provided by Stemmle Plumbing. I had a blocked drain line that I had reported to my home warranty to resolve. Three different plumbers were dispatched who either misdiagnosed or could not repair the problem. I was referred to Stemmle by a coworker. They responded quickly and correctly determined the cause and fixed it. The two techs that were sent to my home were professional, courteous, and friendly. When the work was completed, they explained everything that was done and left no evidence of their work aside from working plumbing. My only regret is that I did not call them first and save myself a lot of money and aggravation. read more

I have changed out over 30 faucets in my lifetime...had up to 14 rentals at one time. Due to age now...have vertigo and tried several times to change my kitchen sink faucet...couldnt due it because after 6-8 seconds looking up into connection area would get dizzy and sick to my stomach. Decided to get a plumber to do it. called Stemmle and waited 4 hours and 20 minutes for arrival..(daytime). I could get price on phone because they said all jobs are different. Turns out they charged me $311.00 for 32 minutes of total time at my house. paid it...but will NEVER call them again. Total rip off. read more

I called for emergency services yesterday and was told I'd get a call back. After a few hours, I called again since I hadn't heard back, and was hung up on. I thought it was an accident so I called back and was hung up on again, for a total of four times!!!!! And today I get a follow up call from stemmle to see if someone ever called me back. I informed the woman that I had been hung up on and she didn't acknowledge or address it. All she was interested in was knowing if I still needed service. What?!?! Why would I want to be treated like carp and then want to pay you for it? This place sucks on customer service!!!! read more

Overpriced and in 2 separate visits, neither plumber gave me the 30 minute courtesty call to let me know they were on their way; not cool when you work 25 minutes away from your home. read more

I called them at noon on a Friday for an appointment to check on a water leak. They scheduled it for Monday between 8 and 12. My dad came in from out of town to let them in, and when he called on Monday morning to see if he could find when they were coming, they didn't see anything scheduled, but at least were able to get someone out between 10 am and 2pm. They were supposed to call back with a quote later that afternoon, but the quote came a week later, after I found someone else to do the work. read more

DO NOT USE THEM FOR EMERGENCY SERVICE!! We had a plumbing emergency and they had to come out THREE separate times over the next 12 hours due to negligence on the part of the technician. Even though it wasn't fixed until the next day they still charged us almost $200 just for an emergency fee. We attempted contacting the owner to ask them to make it right, but they just ignored us and never called us back. We continued to call until we finally got through and they refused to do anything to satisfy us. We will be spreading the word about this negligent service as well as failure to stand behind their service. read more

I cannot even give a star. I am a well established General Contractor with various commercial and bank clients. I called them to get a bid for clearing a sewer line. My client has a store with non working toilets. I received bid approval and called them to set it up. The approval was exactly as they bid it and I pay with a credit card - so no waiting or billing. They informed me that - even though the bid they provided was approved just as they provided it - they didn't want to do the work and declined. I am "too much" like a third party. Huh? I am a GC!!! I pay right away. They put me in a horrible position and because I "thought" they wanted the work - they have dragged me out since Friday. Very unprofessional and rude. read more