Traveling for a conference and an oil leak sprang out of nowhere. They were able to look at it…read morewithin 10 minutes of calling. Oil filter was loose, they had it fixed and we were on our way in 5 minutes. Great service, very kind.

Dropped my baby corvette with them. Was astounded at the attention and communication. Great guys…read moregreat service great price. So happy with them.

Since the first time I used Tom Steele automotive I've never went anywhere else. Love this place…read morefor 15yrs now!

Tom Steele will get some good used tires on your hooptie. He will sell you new or used tires at…read morefair market price. They don't do free balance and rotations like a lot of places. If you need a tire plugged they will charge you. Other places do it for free. Weigh all your options before purchasing tires. Now if you need some good used one for your hooptie, this might be the place for you. If I was buying new I would go elsewhere. Wait times here can be a little long at times.

I would like to recognize Rich's Auto Center in Fort Wayne, Indiana…read more On Friday my transmission failed on the way back to Canada. By sheer luck we ended up at Rich's Auto Center. Both Nick & Will treated us with the upmost respect and courtesy. While we figured out the course we wanted too take Nick & Will were totally supportive. In the end we ended up having Rich's Auto Center replace our transmission and do a few other repairs. With their full schedule I do know how they did it but by end of day Tuesday we had our vehicle back and in full working condition. I cannot say enough good things about Nick & Will

Rich's Auto Center Twenty-plus years ago Rich's was…read morerecommended by a Waynedale car repair shop that was going out of business. In those twenty years, we have never been disappointed in quality, value, personnel, convenience, communication, choices, recommendations...on and on...we really cannot say enough good about Rich's. Even with a recent change of ownership, the aforementioned attributes remain, while enhancing a family-owned and operated experience. Of course, we sometimes think the repair is expensive - then, we realize we have never been disappointed. Quality does not cost, it pays. Wally and Phyllis Hull

I was disappointed in my service at Grease Monkey this week. They argued about rotating my tires…read moreand never did change them; they didn't top off any fluids as they said they did and when they changed my oil and I was never asked what kind of oil I wanted. Overall a horrible experience and will not be going back there again.

For a drive-in style garage, they do a great job. They are knowledgeable and friendly. I would…read morerecommend.

I will never take my car anywhere else!!! They are so professional and honest. My car is running…read moreawesome! Susan Koehl

Dropped off our Car this morning for AC Repair we left our car The Owner took us home. She and Her…read moreBusiness are awesome. Ed and Ellen Snyder

Run, don't walk, away from here…read more I took my car in for a check engine light issue. Initially I went to a nearby Auto Zone to have them run a test for the code. The results showed a proable thermostat issue. In March, Meineke flushed and replaced my coolant, so I was very concerned about whether they actually checked the whole cooling system. I was also concerned that this location caught the issue back in March and didn't tell me because they wanted me to come back again and give them more money. I also had my water pump replaced here in March. I talked to Tammy and asked her to pull up my past inspection results so I could see if they checked the thermostat or not, and if they did, what the notes said. I could not find my physical copies and the email links from March no longer pulled up notes. So I thought, "They'll be able to go over those notes with me and we can have a discussion about where to go from there." Instead, Tammy said, "We don't keep those in our system." I said that that is false because other employees have gone over results and notes with me in the past. She said, "All I can show you are payment confirmation documents." Huge red flag. The results indeed showed a thermostat issue, as well as an engine turbo issue. As far as the engine turbo thing, fair enough. But a thermostat in the system they worked on just 3 months ago? I can't believe that a part that supposedly had zero problems back in March completely failed and needed replacing just 3 months later. That's why I wanted to see the notes in the first place. Why would a business lie to anyone about that? My total bill was $832.22. When I went to pick up my car, Nathan, one of the mechanics, kept saying there was a 3% card fee if I paid with my debit card. I already knew about the fee; I don't know why he kept mentioning it. Why would I get hundreds My mom was there to make sure everything went OK because I told her about my concerns regarding Tammy. When my mom heard Nathan talk about the fee, she said, "Wait, you expect your customers to pay that?" Nathan laughed at her. Actually laughed at her. I sent an email to this Meineke's direct email and also to corporate customer service about my experience. I asked for a refund for the check diagnostic test and the thermostat replacement. Tammy called me and insisted that she did show me all the inspection notes I asked for. She even said, "Our cameras will show that I did go over those with you." She insisted that the part I had replaced was not something found to be an issue back in March, and then she read notes from the mechanic(s) who looked at my car back in March. I said, "Oh, so the notes DO exist!" A refund was not offered and I told Tammy there is something very wrong going on at that Meineke. The dishonesty, arrogance, and suspicious behavior at this location is out of control. I am considering contacting the BBB for help getting a refund.

This is going to be long and detailed. For starters, I did not know how to read work orders and…read morejust trusted my mechanics when they said work was needed. Meineke taught me to never do that again. I went to meineke in 2021, and pretty much stopped after a series of unprofessional and questionable car work. I highlighted the crucial details and dates. 6/7/21 meineke replaced my rack and pinion which includes: steering power fluid, manufactured complete rack assembly, wheel alignment, remove and replace steering gear, and outer tie rod end. 12/16/21 Rich's auto confirms it is still leaking 6 months later. This is when I should have started questioning things. A couple months prior to this, meineke called me trying to sell me on a rack n pinion job because they had photos showing it needed work. At first I was freaking out like oh no, but then I found my paper work and told me if they are leaking, they are under warranty. The service advisor at the time could not find my paperwork in file to confirm or deny, so asked I bring it in for the day to verify if it needed work or not. A whole day of holding my car, and they told me it was a mixup, it was an old photo and I did not need to replace it. This will come back in a couple paragraphs. Secondly, Rich's auto center also noticed my sway bar has lit play and my rack n pinion bellow boot is torn 8/2/22. I call meineke again, because my sway bar kit was done 6/28/21, so my bellow boot should be covered in the warranty along with my rack n pinion. So I go back to meineke 9/6/22 where they confirm "during inspection found right side rack and pinion boot twisted and town. Likely happened during a wheel alignment. Found all sway bar links tight." Welp there it is, in writing and documentation that I want both of those worked on with their covered warranty. What does Meineke do? Send me with a flippin quote for the bellow boot. And no acknowledgment that they worked on my alignment that probably ripped the boot. As I mentioned earlier, I had no idea what was going on. Recently I dove into the car internet hole, and after speaking with Rich's auto center who I 1000% trust after this Meineke nonsense, they helped me decipher through the notes and didn't want to work on something that was already covered in my warranty. Recently, as in 2 weeks ago, I came back to Meineke with all of this paper work to confront the service advisor for his poor work. All I asked was the things that have been reported for a couple years now be fixed. I understand that the warranty ended in 2023, however I came back I. 2022 with all these issues and was sent away. WHAT IS WRONG WITH YOU MEINEKE? Shane, the new service advisor at first told me he could not find my vehicle under my name and info. He hardly looked at the paperwork, simply said bring it in and we will replace it all! More than what I was asking, but I felt sure this is fair for the inconvenience. I came in a couple days later, he changed his word verbiage to, "once I find your file and verify it's covered we will go from there. If we decide it's not under warranty, we will call you." Sure enough 30 minutes later he calls, and personally I don't feel like he truly grasped the situation. He said he brought it up to the owner and he denied honoring their warranty from when I did come in person in 2022. What was another red flag was, Shane went through my documented dates and confirmed the work up til 6/28/21. When I came back in 9/6/22, it didn't exist on his end. I say this because I truly believe the last service advisor was trying to hide his mistakes. I am familiar with booking and a service advisor computer for an auto shop, and if a cars vin is deleted, so is all of its history. Also, past info can be modified, or deleted. Bringing back to why the photos for the rack n pinion were available, but my visit for double checking if they did it or not, was not listed in the dates Shane read off to me. My partner called corporate who responded in a very unprofessional manner. All they cared about was it was out of warranty, not their problem. PLEASE HEED THIS. Don't go to meineke, they take your money and offer false warranties. They are the shop who will give you a list of issues, and rather than working with what's most important, they just want to bill the f*** out of their customers. There is no loyalty, their word is garbage. I look forward to meineke attempting to turn this around. With Shane's original demeanor, I was on board to say maybe things have changed at meineke. I will consider this a blessing, I do not trust a place who causes more damage than their work and constantly needs another mechanic shop who is NAPA CERTIFIED, to double check their work. That is such a sad story. A corporate mechanic shop failing at an all time high. I highlighted service requested and quality, because this would be comical if it weren't really my life.

Sway bar on my fiance's chevy malibu. Very good people st…read morestore #128..However a little disappointed they dont use paper floor mats ss there were footprints all over the floor mat.

I got 4 new tires and they squeezed me in with only 24 hours notice. Guys are always professional…read moreand very personable. Techs do a great job and I will always buy my tires at Bell! Thanks again gang!!

Within 3000 miles of an oil change, the oil pan bolt fell out!…read more Jeff at Tuffy first blamed us for removing it!!?? And then said it got knocked out when we hit something?? I noted that a fictitious scrape is not going to unscrew a bolt! Then he said I put the bolt in crooked, when I noted that it was probably damaged by his worker and that's why it fell out! If the bolt had not fallen out because of poor work, I would not have been putting a new one in! Now they say the oil pan is bent. Also suggested a fan belt, not realizing they just replaced it on this very service. THEY SIMPLY DID NOT TIGHTEN THE BOLT ENOUGH AND IT FELL OUT AND THEY WONT ADMIT IT AND WANT TO BLAME US! Poor service, and they will not take responsibility for their incompetent work. I STRONGLY RECOMMEND GOING SOMEPLACE ELSE AS WE WILL FROM NOW ON! From the previous reviews, it looks like others think the same way!

In early October 2024 I needed to replace both the rear shocks on my vehicle. The mechanic who…read moreusually does the work for me gave me a quote of about $250 but couldn't get me in for over a week, so I called Tuffy on Jefferson and the clerk said the cost would be between $250 and $325, and I could bring the vehicle in the next day. That quote was comparable to what my mechanic gave me. However, when I arrived at Tuffy the next day the same clerk said it would be $1200. I said that wasn't what he quoted the previous day and he said "well the shocks are $250 each and then there's labor". I again reminded him of his original quote, he just shrugged and did not reply, probably assumed since I was already there I would go ahead with the job. I did not. My mechanic was able to do the job for $125 labor and I purchased the Monroe shocks with lifetime guarantee for $40 each from Ebay. The whole job was $205 plus tax. Obviously the Tuffy clerk was trying to run a scam. How many other customers have been ripped off by this Tuffy location? The owner should be aware of this problem and hire reputable people.

My wife went in there for an oil change, she asked for the same oil change that was done the last…read moretime that her car was in there and instead of doing that, they gave her the most expensive oil change. This company likes to take advantage of women.

All went well! Fast, easy and reasonable…read more Great staff and clean. Nice change from other places.