Very communicative. They may not be the cheapest option, but you definitely get what you pay for…read more So glad to have found this local shop.

I brought my 2017 Chevy Trax in for an AC recharge and oil change, after checking it out there was…read morea leaky hose. Very friendly and the timing was great. I highly recommend!

Since the first time I used Tom Steele automotive I've never went anywhere else. Love this place…read morefor 15yrs now!

Tom Steele will get some good used tires on your hooptie. He will sell you new or used tires at…read morefair market price. They don't do free balance and rotations like a lot of places. If you need a tire plugged they will charge you. Other places do it for free. Weigh all your options before purchasing tires. Now if you need some good used one for your hooptie, this might be the place for you. If I was buying new I would go elsewhere. Wait times here can be a little long at times.

I would like to recognize Rich's Auto Center in Fort Wayne, Indiana…read more On Friday my transmission failed on the way back to Canada. By sheer luck we ended up at Rich's Auto Center. Both Nick & Will treated us with the upmost respect and courtesy. While we figured out the course we wanted too take Nick & Will were totally supportive. In the end we ended up having Rich's Auto Center replace our transmission and do a few other repairs. With their full schedule I do know how they did it but by end of day Tuesday we had our vehicle back and in full working condition. I cannot say enough good things about Nick & Will

Rich's Auto Center Twenty-plus years ago Rich's was…read morerecommended by a Waynedale car repair shop that was going out of business. In those twenty years, we have never been disappointed in quality, value, personnel, convenience, communication, choices, recommendations...on and on...we really cannot say enough good about Rich's. Even with a recent change of ownership, the aforementioned attributes remain, while enhancing a family-owned and operated experience. Of course, we sometimes think the repair is expensive - then, we realize we have never been disappointed. Quality does not cost, it pays. Wally and Phyllis Hull

Mike and his team are fantastic! They get the job done quickly and at a fair price. Unlike other…read moreplaces, they don't invent extra issues, what they say needs fixing is what really needs attention. Very reliable and trustworthy. Highly recommend!

My 12 year old Honda Fit was in need of some major TLC--low mpg (28 mpg), gas smell, erratic…read moreacceleration, and a variety of engine noises--and I had been dissatisfied with other service providers. Half a day after bringing it in to NWSC, I had a car that purred, made no noises, not a whiff of gasoline, and ran like new. After my first full tank of gas, I calculated I was getting 34.2 mpg (it was interstate driving) which was around 35 mpg when the car was brand new. I couldn't believe it--I will be getting over 50 miles more per tank of gas. The price was significantly lower than my previous place (I checked the itemized receipt against an older one where some of the items were the same such as oil change). Definitely bang for my buck.

Run, don't walk, away from here…read more I took my car in for a check engine light issue. Initially I went to a nearby Auto Zone to have them run a test for the code. The results showed a proable thermostat issue. In March, Meineke flushed and replaced my coolant, so I was very concerned about whether they actually checked the whole cooling system. I was also concerned that this location caught the issue back in March and didn't tell me because they wanted me to come back again and give them more money. I also had my water pump replaced here in March. I talked to Tammy and asked her to pull up my past inspection results so I could see if they checked the thermostat or not, and if they did, what the notes said. I could not find my physical copies and the email links from March no longer pulled up notes. So I thought, "They'll be able to go over those notes with me and we can have a discussion about where to go from there." Instead, Tammy said, "We don't keep those in our system." I said that that is false because other employees have gone over results and notes with me in the past. She said, "All I can show you are payment confirmation documents." Huge red flag. The results indeed showed a thermostat issue, as well as an engine turbo issue. As far as the engine turbo thing, fair enough. But a thermostat in the system they worked on just 3 months ago? I can't believe that a part that supposedly had zero problems back in March completely failed and needed replacing just 3 months later. That's why I wanted to see the notes in the first place. Why would a business lie to anyone about that? My total bill was $832.22. When I went to pick up my car, Nathan, one of the mechanics, kept saying there was a 3% card fee if I paid with my debit card. I already knew about the fee; I don't know why he kept mentioning it. Why would I get hundreds My mom was there to make sure everything went OK because I told her about my concerns regarding Tammy. When my mom heard Nathan talk about the fee, she said, "Wait, you expect your customers to pay that?" Nathan laughed at her. Actually laughed at her. I sent an email to this Meineke's direct email and also to corporate customer service about my experience. I asked for a refund for the check diagnostic test and the thermostat replacement. Tammy called me and insisted that she did show me all the inspection notes I asked for. She even said, "Our cameras will show that I did go over those with you." She insisted that the part I had replaced was not something found to be an issue back in March, and then she read notes from the mechanic(s) who looked at my car back in March. I said, "Oh, so the notes DO exist!" A refund was not offered and I told Tammy there is something very wrong going on at that Meineke. The dishonesty, arrogance, and suspicious behavior at this location is out of control. I am considering contacting the BBB for help getting a refund.

This establishment is set up to take as much of you money as possible. The woman manning the front…read moredesk is well trained on this task. She seems to specialize in taking advantage of the ignorant and desperate. My wife's car would not start so she had AAA towed it to this establishment because it was right next to the Wendy's where this happened. All it needed was a new battery, but they told her that her fuel pump blew a fuse and her key fob didn't work (quite a coincidence). I brought her the other key fob and they said we'd have to come back tomorrow. I walked to the cr (which already had the new battery installed), turned the key and the car started right away. Seeing this, the front desk whom literally ran back to the store to get my wife to approve and sign off on $315.76 of charges before I could get back to the front office (I had to wait for the mechanic to put the engine cover back on). The Diehard battery they sold her for $219.99 is listed online for $115.99. to which they added $49.60 for battery installation and another $21.57 in "Fees", which were not specified anywhere on the receipt. I feel they took advantage of a senior woman who knows nothing about cars and new the car was towed into the shop so she was feeling pretty helpless. Having paid more then twice what we should have, I would recommend steering clear of this establishment.

I have had two positive experiences here. The first was to fix a leaky tire, which they did for no…read morecharge. I was surprised at that because it wasn't a simple nail in the tire fix. The tire was leaking from the seal on the rim, so that took the whole tire off and remounted and replaced the valve stem. Then they test drove my car to determine the reason the brakes were pulsating for free. I walked out of there with no charges. My second trip was to replace the front brakes and rotors that were previously determined to be the cause of the pulsating. I asked them to check the rear brakes to see how much life was left in them. They came back and told me that there was 80% life left in the rear brakes. They could had lied to me, but they didn't. I think this business is off on good footing. If they keep it up, I will be a customer for life.

Sway bar on my fiance's chevy malibu. Very good people st…read morestore #128..However a little disappointed they dont use paper floor mats ss there were footprints all over the floor mat.

Within 3000 miles of an oil change, the oil pan bolt fell out!…read more Jeff at Tuffy first blamed us for removing it!!?? And then said it got knocked out when we hit something?? I noted that a fictitious scrape is not going to unscrew a bolt! Then he said I put the bolt in crooked, when I noted that it was probably damaged by his worker and that's why it fell out! If the bolt had not fallen out because of poor work, I would not have been putting a new one in! Now they say the oil pan is bent. Also suggested a fan belt, not realizing they just replaced it on this very service. THEY SIMPLY DID NOT TIGHTEN THE BOLT ENOUGH AND IT FELL OUT AND THEY WONT ADMIT IT AND WANT TO BLAME US! Poor service, and they will not take responsibility for their incompetent work. I STRONGLY RECOMMEND GOING SOMEPLACE ELSE AS WE WILL FROM NOW ON! From the previous reviews, it looks like others think the same way!

In early October 2024 I needed to replace both the rear shocks on my vehicle. The mechanic who…read moreusually does the work for me gave me a quote of about $250 but couldn't get me in for over a week, so I called Tuffy on Jefferson and the clerk said the cost would be between $250 and $325, and I could bring the vehicle in the next day. That quote was comparable to what my mechanic gave me. However, when I arrived at Tuffy the next day the same clerk said it would be $1200. I said that wasn't what he quoted the previous day and he said "well the shocks are $250 each and then there's labor". I again reminded him of his original quote, he just shrugged and did not reply, probably assumed since I was already there I would go ahead with the job. I did not. My mechanic was able to do the job for $125 labor and I purchased the Monroe shocks with lifetime guarantee for $40 each from Ebay. The whole job was $205 plus tax. Obviously the Tuffy clerk was trying to run a scam. How many other customers have been ripped off by this Tuffy location? The owner should be aware of this problem and hire reputable people.

I was in Fort Wayne, from Nashville, and these people were kind enough to work me in on their busy…read moreschedule. They couldn't of done a better job for me! I highly recommend them!

All went well! Fast, easy and reasonable…read more Great staff and clean. Nice change from other places.

The service was amazing! The staff was friendly, knowledgeable, and kept me informed every step of…read morethe way! It was a very quick and pleasant experience with no high pressure sales like other places. Highly recommend!