I would actually give 0 stars if possible. We had a contract…read morewith him to install our fire sprinklers. We sent him the plan and paid the deposit. We never heard back from him since the day we paid. He doesn't answer our calls. Outright waste of money!

These guys are really helpful…read more I needed to replace couple of my sprinklers and even though I did not sign up with them, They understood my issue and gave a great feedback. They definitely seemed reasonable from price point. Thank you for your help!!

Great company to work with. Prompt, courteous, reasonable…read moreservice! We will definitely use them again.

Quick service , honest , punctual and got the job completed. Would recommend this business.read more

I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

Outstanding Service from AAA Fire!…read more We recently hired AAA Fire to service our fire extinguishers, and the experience was excellent from start to finish. We had been using another company for years and decided it was time for a change, and we're so glad we did. Rome and his partner, Kleyver, were professional, knowledgeable, and efficient. They completed the work quickly while ensuring everything was done correctly. Their customer service was exceptional, and they made the entire process easy and stress-free. The pricing was fair, the service was outstanding, and the quality of work exceeded our expectations. If you're looking for a reliable fire protection company, I highly recommend AAA Fire. Thank you, Rome and Kleyver, for the fantastic service. We look forward to working with you again next year!

Incredible customer service! I called thinking I would get an appointment in a week or two but…read moreIrene managed to get an appointment next day with Rome. The phone call went great, the service was thorough and I couldn't have been happier. Thank you Irene and Rome!

Had asked San Jose Fire Protection for a quote on refill + certificate on one fire extinguisher…read more Quote was very promptly provided which was better than quote from big company. Technician arrived and figured out fire extinguisher cannot be determined. At that any point, The technician could have asked for more money. Instead, they provided fire extinguisher from their own inventory + certificate and still did not ask anything extra!! Very rare to see in today's business environment! Thank you San Jose Fire Protection. Will be happy to to do business again!

I'm happy with quick service, Manny is very helpful! Please come to find him to looking for servicesread more

They helped me last week get up to date with my fire extinguishers…read more I called around and found this place. It was an hour before closing and I said I would be there in 20 minutes. I got caught up at work and showed up about 5 minutes before they closed. I felt really bad so when I walked in I asked if they can still see me. They were so friendly and did not rush me or seem annoyed at all that it was pretty much the end of their day when I walked in. The lady at the desk was very friendly. And the other lady who helped me was also super friendly and extremely knowledgable. She helped me with some other questions I had about fire safety and exit plans and she did not hesitate to answer all my questions. It seems so silly to be so excited about using a company that sells fire extinguishers - I mean it's not like a dining experience at a restaurant. I was just picking up extinguishers. But for them to be so helpful and friendly made my day. Simple human kindness. They got me as a customer for life.

Excellent service,very helpful, Very knowledgeable staff, kind and helped us out, ask for kenny…read morecheers chef wahjeewah

Frustrating interaction. Had a leak in my fire suppression. System. The technician originally…read moredidn't show up. Then after calling back they did. Promised a follow up email or call. Nothing for a week until I started calling. Said they needed a note from fire permitting that I had to get. I went and got the note. Then sent it to them, only to be ghosted after repeated calls and texts. Contacted a different service who came within a week. Fixed the problem, but now I have black mold because this group held up work for almost a month.

The technician was prompt and professional, taking the time to thoroughly inspect the issue and…read moreclearly explain the best solution. Even though they weren't able to replace the valve during the visit, he provided honest guidance and didn't charge for the service. Truly appreciate the integrity and professionalism--highly recommended!

I needed a tagged extinguisher mounted at my property so I got four quotes. A few places were vague…read moreabout how much this would cost and their availability. One place even ghosted me after they realized I just needed one extinguisher so not the best experience! Alex was the most straight-forward of the four businesses I spoke with. He was also easy to schedule with and I had a good feeling about working with him. Day of, he showed up on time, the installation was painless and payment was easy! I couldn't ask for more. I'd highly recommend Alex and Oak Fire Protection!

Their service was excellent. We had a commercial kitchen fire suppression system that hadn't been…read moreserviced in over 7 years and needed to be upgraded. They solved the problem within a matter of days at a very competitive price (certainly lower than our previous service provider).