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    Old Navy

    2.8 (16 reviews)
    Closed • 10:00 am - 9:00 pm
    Updated over 3 months ago

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    There's a few behind me also... always one person working registers every single time I'm here why?!
    Hannah M.

    This old navy is a hit or miss... I feel like one visit I'll have an awesome easy experience while the next just requires a whole lot of patience while digging through the piles trying to find my size then once I do, I have to stand in line for over 10 minutes since only one register is working... I came in the other night on a Thursday evening around 6:00. One girl was working, 9 people were in line. A customer pays with cash so she calls another employee up, the employee brings the cash then walks right back passing all the upset customers. I really feel bad for the fitting room attendants when there is someone working them, always clothes left over and just piles. This old navy is scattered. Although the prices are so cheap of the clothes sometimes it is worth the trip depending on what you're shopping for.

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    2 years ago

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    Photo of Fox E.
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    6 years ago

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    2 years ago

    I could not believe how rude the 2 women at the counter were! So un professional but at the very least be KIND! Merry Christmas!

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    8 years ago

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    10 years ago

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    8 years ago

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    10 years ago

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    9 years ago

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    10 years ago

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    16 years ago

    Helpful 2
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    14 years ago

    Helpful 1
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    13 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    13 years ago

    I love Old Navy and this store is awesome. WAY better than Penn Park. Everyone is so friendly!!

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    Gymboree

    Gymboree

    1.0(2 reviews)
    0.5 mi

    It's funny I'm reviewing Gymboree since I'm a mother of a 6 year old and my relationship with…read moreGymboree is even more than my daughter's age! I've moved to OKC last year and my purchase from Gymboree have severely deteriorated because of this branch at Penn Square Mall. All (better to say most) of the employees here are thoroughly rude and not friendly. The most rude is the manager kind of white male from whom I've never received any kind of salesmanship. They don't even know what do they have or not. It had happened to me several times. Today I asked for bigger age range of a jacket, told him I have seen it online, he said that now everything is different. Just because they have 'T' sizes for younger kids do not necessarily mean they have the same kind for older kids. And online might have different stuff. Just upon leaving after finishing my $170 purchase, I saw that very jacket at the front table! When I took it to him to show that they have it, he just denied with a straight face that they were not the same!! I don't know what to say, it was closing time and I wish I could say few more things to him since I've have had this kinda experience with him before

    I just experienced the worst customer service ever in my 23 years shopping with Gymboree!! This was…read morePenn Square Mall OKC, OK! I will NEVER be back! This incident is a perfect example of why this company is not what it use to be! This assistant manager was beyond rude to me even told me to quit talking to my 3 foster daughters who I was whispering to!! I told them that customer service is tanking this company in a very quiet whisper. She told me if I said one more thing she will ask me to leave and I won't be buying anything from her. I was shocked about the new policy change that we can not use the same coupon at different stores as long as it's the same day as most of the time I have to get one thing at one store and the match at the other but I was not rude to her just said Wow that surprises me they would change that. Then I got another coupon texted to me by my husband who was at home (2 hours away) and I gave it to her that's when she said she will no longer take a coupon via my phone because she has to be the one to rip it up and throw it away!! This is total BS because these days most people will take a picture of their coupons and keep them in their phones so we don't lose them. Maybe if Gymboree got an app like Kohl's where coupons can be stored it would alleviate this issue! I was about to spend over 700.00 on our foster kids and decided to walk away from it all! That store does not deserve my hard earned money! When I go home to the Chicago area I have the best customer service especially at Orland Square. After this incident today it will be awhile before I will shop back with Gymboree. Managers such as the one at Penn Square need to be retrained on how to treat their customers. She should have minded her own business when I was whispering to my 3 teenage foster daughters using what was going as an example of how not to treat your customers because in the end it is them who keeps you employed!! I have a 500.00 order coming in through an online purchase that you better believe I will be returning to this store as soon as it gets to my house!

    Gap

    Gap

    2.7(7 reviews)
    0.5 mi
    •$$

    Cool Gap location - I believe it is also called Gap Body for some reason - in the Penn Square Mall…read more A Gap Kids is also located right next to it.

    Retail is not dying, and millennials aren't killing it - at least not from the outside. Maybe from…read morethe inside, if the employees at this Gap are any indication of how much workers care about the customer experience at a chain denim and casual wear shop at the mall. Retail is alive and well in locally-owned shops where people still care about the small business owners they are working for, and the customers they serve. When I go to a store like Blue Seven, I'm greeted, asked if I need help, shown to a dressing room. At the very least, they manage to *acknowledge* my very existence. I ran into Gap at Penn the other day when I realized I haven't bought a new pair of jeans since I had my first baby over three years ago. I knew what size I wanted, and what style, but it would have been nice if anyone had spoken to me at any point. I was in the store for about 20 minutes. I was clearly searching for a size I could not find, then finding a dressing room. Almost every dressing room had a bunch of stuff in it, but I was able to find one that was open that I felt like I could use. No one ever wandered back there as far as I could tell. I walked back out to try again to find a size. Still no help, no hello, no greeting or offer of assistance. There was a huge stack of cardboard boxes waiting to be broken down and taken out in the hallway leading to the dressing rooms, and it was just generally full of dust-bunnies and way too much stuff.

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    Gap
    Gap - Pants

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    Old Navy - womenscloth - Updated September 2026

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