At first the store looked pretty organized and well kept, but as I made my way towards the back, it got worse and worse. The sale/clearance section is bananas, and the fitting rooms are a disaster zone. There was no one in the fitting room area, not sure if that's a new thing for them. The first family room I went in with my young kids smelled like ROTTEN FISH! I am not exaggerating. There was also some weird liquid on the floor near the bench in the room. I freaked out and gathered all our clothes and hustled over to the next family fitting room. It still smelled weird, but it wasn't as foul. There was literal piles of clothes in front of the 360° mirror area. Huge piles of clothes looking like trash heaps. The bathroom was also pretty gross. I don't think anyone cleans it daily. I am also pretty sure they don't know how to put new toilet paper rolls on when it runs out. They get a 3 star overall because the prices are good and I found cute dresses for the kids, the pants I was looking for, and shorts for the husband. It's a one stop clothing shop with cute stuff for families on a tight budget. Seriously though. Bust out the mop, rags, and disinfectant and GET CLEANING!!! read more

Fan of Old Navy? If your answer is yes, then check out the Waikele outlet location. In my experience, clothing prices are lower than the online store and it is not as crowded. There is a decent selection and if time is of the essence, then check the store availability online before heading over. It's a hit or miss on neatness but being a true bargain hunter, one will look pass the organization. Especially in the clearance section. When I'm finding deals for under $5, can't really complain for budget friendly bargains. And even with the new Safeway next door, parking is spacious and plentiful. read more

This outlet is like the slums of the clothing world. It's a bit dirty in there and there isn't much to choose from. You can find great deals in clearance in the back of the store, but you'll have to do some dirty work sorting through it all. I've noticed the clothes from this outlet don't seem to fit right and it's a ways out of town, so returning it is out of the question. If you decide to try the clothes on, beware of the not so clean stalls. Hopefully someone will bring that to their attention and they can remedy that. I just wanted out of there so fast I didn't have the patience. I recommend the store in Ala Moana Shopping Center if you're hoping for cheap clothes that fit right. read more

I have never been so humiliated in my entire life, let alone how judgemental the sales associate cashier is. I WAS QUITE OFFENDED. When I over heard the cashier stating, " we have a shoplifters and I just do not understand how anyone can't get a job." Like anything, I have been there, I was unemployed for 2 years but that does not mean I choose to be a shoplifter. The cashier said, " anyone who shoplifted are lazy people who do not get jobs and unemployed." Wow, did she really just go there? From what I gather she is blessed to have a roof over her head and have a job. SOME OF US HAVE DISABILITIES BUT CANNOT JUDGE ONE PERSON BASED ON THEIR DISABILITIES, OF BEING UNEMPLOYED. SMH OLD NAVY. Who ever the store manager was was too focused on other things. Instead of your associates glaring at a customer maybe ask them how they can help your UPT going up per hour. I do not think I will return to an Old Navy. SURELY, THE ALOHA IN WAIKELE HAS DISAPPEARED! OH AND when I got home... I was going to throw my black Jeans in the wash. This is what I see a censor. You think that is great customer service...? So, now I can't wear this to work , and on top of that. I have to make a stop at old navy. In town. Thanks a lot for your carelessness, Cashier #3167139! I will state the only person that was very friendly, was the sales associate in the fitting room. She was great. read more

Cyndy's Bottom Line: Great place to shop for fun and casual clothes. Stopped in to add to my Hawaii wardrobe since I escaped the horribly frigid cold and bitter winter weather. The selection is good here with lots of choices and sizes available. The clearance rack is stuffed with great finds. I found a cute pink trimmed and brown cardigan. Love the tees and the tanks. Comes in a variety of bright fun colors and patterns. Cute sandals and slippers too. read more

Im in a check line thats a mile long! Hello Manager??? Your store is severely short handed. Need more sales personnel at check out and on the floors to assist your paying customers! Always been a problem The clothes are unkept, all over the tables and floors. Your sales would flourish more if it was kept nice. Cant find stuff...oh well read more

If it wasn't for the music I'd give 1 star. Pros: Style Good sales Cons: Not enough available XL in stock. Never see enough registers open. The restrooms are atrocious. read more

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SON: Hey Mom, can I get a t-shirt? ME: Sure son, which one? SON: Can I get this one? (Holding up a Kylo Ren black t-shirt) ME: What?! You're joking right? (Death stare) SON: What?! I love Star Wars! (Incredulous death stare back) ME: But that's a KYLO REN t-shirt! How could you Aidan? HOW. COULD. YOU. (The entire store is now staring at us) SON: Awww c'mon Mom. He's just like Darth Vadar and he killed Obi-Wan. ME: That is not even close to being the same thing! Darth Vadar killed his teacher. Kylo Ren killed his FATHER! His FATHER!!! No son of mine is walking around in a Kylo Ren t-shirt! I don't even know how I'll get past you even considering that this would be okay. (Shaking head) SON: Arghhhhh. Okay, can I have this shirt? (Holding up another character shirt) ME: A Minecraft Creeper?! Why do you always have to pick the bad guys?! SON: Awwww c'mon! (Incredulous death stare back) Minus one star automatically for Kylo Ren t-shirts for kids. Why don't we just put the Unabomber and Jeffrey Dahmer on some gear while we're at it? I am still unbelievably heartbroken by the death of Han Solo. If I have ruined the surprises in the new 'Star Wars' for you, too bad because if you haven't watched it by now you're not really a fan! All jokes aside, there is nothing that I love more than an Old Navy sale and even better yet, this location is now an Old Navy Outlet, so this means everything is on sale! My kids grow like weeds so it doesn't really make sense to spend insane amounts of money on clothes they grow out of so quickly. Everything from shoes to dresses to Summer essentials, Old Navy delivers! The one big downer about coming here is that there's always a line to check out, but it moves reasonably quickly. The store is not always super neat or organized but considering how much merchandise they go through, what can you really expect? read more

I came in while they were having a 40% off everything but clearance sale. There were some great deals. They had a large area of clearance items as well. I love Old Navy because their clothes are generally of good quality and affordable. read more

Huge discounts... That was awesome! I think I just got a sweater for like $2.97... But, what really sucked was that the manager didn't know how to use the "Yelp, Check-in" coupon... So, no extra discount. With that said, this Old Navy sucks!!! read more

Terence was a very knowledgeable, friendly and patient associate. He even cancelled my entire purchase just to ring it back up again so I got the military discounts. He smiled the entire time. The selections were great. The store was clean and organized. I love Old Navy. read more

I have a love-hate relationship with Old Navy. I only shop here for my daughter if they have deals or sales going on or if we receive gift cards. Honestly, I would not spend a great deal amount of money on their clothes. Doesn't seem worth the price tags on a lot of the items. Most of the friendly employees are at the register up front, other than that, don't expect to receive any kind of customer service...not even a simple "hello!" Or a smile. And this will probably be the messiest and most unorganized store you will step into. I mean adults clothes are left hanging in the toddler section, clothes are not in the correct spots or even on the correct hanger! So be sure to check the size on the actual item you are purchasing for the right size. Because of the sloppiness of this store, I went to the cashier today thinking I was going to get 30% off a dress I had chosen for my daughter. As I went to the register I asked the lady if the dress was on sale because I grabbed it off the rack where it states that it was 30% off. She replied with annoyance in her tone "well it must not be because it's ringing up as xx.xx". I've never had this problem before, when something was on a rack stating there's a discount on it and I mentioned it to the cashier, they have always honored it. Not this time. And there were multiple dresses of the same exact one I purchased on that rack! It wasn't as if it were placed there by accident. Well I was upset at this point and needed to head out for my daughter's swimming lesson, so we bought it and left. Old Navy, please invest in a self price checker! Because you rarely have sales associates walking around on the floor. read more

I never really shopped at Old Navy until I turned into an adult and had to buy my own clothes. Prices are cheap and the store is pretty big so you actually have space to roam around. Only thing that makes me cringe is its extremely messy, but I think that's more a fault on the messy customers that mess clothes up and leave it in a wad bc they don't like it (I worked retail, its a peeve). The cashiers are always pleasant though which I find is pretty rare now days. I went in yesterday and got 2 yoga pants, a work out sweater and a cami for $31! Insanely cheap. If you go at the right times, they have 30%-50% off the whole store :) read more

I started the dreaded task of Christmas shopping today thanks to Old Navy. I stopped in looking to pick up some cheap tops for myself and saw all the great deals they had!! Tops for the whole family for $20 and less... some for as cheap as 2/$7.50! The good deals were pretty enticing... I asked a salesgirl what the return policy was to see if I could pick up a few for Christmas gifts. And yay! It's 90 day return with receipt (or gift receipt). So i picked up a few tops for myself and a few for gifts. The customer service was great too! Having worked in retail (and at a luxury brand to boot), I am HUGE believer in awesome customer service. While I wandered around aimlessly debating what to buy, I was greeted by no less than 5 different employees who said hello and offered their assistance. Granted the store was pretty empty, but I've walked into other places just as empty where the salespeople were more interested in talking to each other than to me. I don't think I saw one person standing around doing nothing. The store was clean, there's lots of parking, and lots of deals waiting inside! read more

I'm a fan of old navy when it comes to purchasing CHRISTMAS GIFTS!!! They always have excellent reduced prices which is a great deal when you have literally like tons of kids in the family. I find this store to be organized as well and the staff are always asking if you need help...in a nice NOT bugging way. I am also a fan for their wife beaters as they are so comfortable to wear. Even the work out clothes are nicely priced in comparison to other places. It works for me! Thanks Old Navy for your great deals...It's really helpful financially. :) read more

One of my favorite places to shop as a busy mom. They always have amazing sales and I love that I can buy for my whole family in one trip! The store is huge as well as the parking lot so I don't have to worry about if I can fit my stroller through the aisles or say "excuse me" every five seconds. There's so much space and I can shop without an associate hovering over me. There's plenty of sizes available and the clearance section is huge! I can get my basics, my lounging clothes, athletic wear, outerwear, dresses, just everything and they're never out of something I want. The clothes actually hold up in the wash too which is a huge plus. There's so many dressing rooms available I can basically just walk-in without having to wait on anyone. The checkout process takes a bit even if the line is short but that's the only con. Love love love read more

Love this place. Staff is always on point, parking is never an issue. Hours of operations are 7 days a week from 10am-9pm. The selections they have here is wide, and they offer specials basically every month. My go to spot when I buy Jeans. I've shopped at other places, but this is basically the only place I can find jeans that fit well, and that's a plus for me. Keiki selections are huge, they even have workout clothes for them available. They support or US military, so don't forget to show you CAC card or Dependant card to receive an additional 10% off your purchases. read more

I love Old Navy! Like I stated in my last post, I buy a lot of my clothes from here...but I am really UPSET about this last purchase. I bought a pair of jeans and the fricken zipper is broken!!! I didn't realize it. When I tried on the jeans everything was fine. I'm short, so my mom has to hem my jeans. I wore them to work the next day and when i went to the bathroom my zipper was down. I was like...HOLLY COW!!! That's when I realized the zipper was broken. When the zipper is in the down position, it is not suppose to be able to go down. Well this ZIPPER WAS BROKEN. I had to fricken put a small rubber band through the hole of the zipper and then around my button to hold my zipper up for the rest of the day. So embarrassing!!! And to make matters worst, I can't return the pants because my mom hemmed it. GRRRRRRR!!! Fricken A!!!! So to all you Old Navy customers, PLEASE CHECK THE ZIPPER before you buy pants!!! read more

I love Old Navy. I'm not sure why I love them now as I hated them just a few years ago. A few years ago, I thought that the quality of their clothes were not worth the price tag. However, after signing up for their email newsletters and keeping tabs on the sales, Old Navy is thebomb.com! I love getting basic tees for me and the hubs at $5-$6. Kids clothes are the biggest deal. The quality of Old Navy isn't the best, but kids grow so fast that who would care? I also like getting fuzzy socks to make fuzzy cupcakes. Don't think I'm weird or anything... Sign up for the email newletter (Yelp check in takes you to it) and get 10% off your order! That was awesome on black Friday deals! read more

Usually good deals, sign up for their email updates for coupons. Military get 10 percent off!

Went to the outlet in hopes of buying myself and my daughter a few pair of shorts. I walked around the store a good 30 minutes and found very little. I know it's coming up on winter season in the mainland but I would have expected as least some shorts in the clearance section. I also had a hard time finding any maternity clothing, it is a very small section next to the dressing room. Overall I am not impressed with this location. I have been to other old navy stores that even though they were smaller, had better selection. Also the customer service was very lacking. I was not greeted once or asked if I needed help at any point during the 30 minutes I walked around the store. read more

Almost everything in old navy is 40% off right now! Bought my daughter a cute sun dress for $6.00 last night at waikele old navy!!

One really can't buy better clothes for the price in the Honolulu Hawaii area. With only $60, I can get a set of resort ware that actually is comfortable and looks good. read more

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Your average Old Navy: Affordable, simple, good variety of items. Staff is always pretty friendly. The clothes are organized most of the time for the most part which is nice, but if you go when they're having a sale like for a holiday... beware! The lines are ridiculously long!!! I like their yoga pants or boat neck tops... and my boyfriend likes the plain scoop neck t shirts for the gym! read more

It's always hit or miss for me at any Old Navy...they have lots of affordable clothes; but sometimes, the selection doesn't suit my taste. I bought a Groupon a few weeks ago that was $10 for $20 worth of merchandise, so my BF and I went down to check out their offerings. I couldn't find anything, but my BF found a pair of shorts on sale, so he scored my Groupon! Staff here are pretty friendly and upbeat - never seen one that looked irritated or not happy to be there, so that's good! The store is kept clean and there's hardly a time where it looks like a tornado hit it. read more

As a rule I usually don't review big chain companies. Because you know you've been to one you've been to them all. But When you have a bad experience you just have to share it with the world right? Well of course I fell for the marketing ploy. The whole "for one day only you can get this dress for 8$". And it was a cute dress so I drove up to Waikele to go get a dress and a pencil skirt and a blouse. When I got there I walked around for ten minutes. Did I get greeted? Nope! Could I find someone to help me out? Nope! So I went on another ten minute seach and literally had to grab a worker as she was running away. I'm a nice person. I promise! Plus I showered that day so I don't understand why she ran away but anyways back to the review. When I finally found the pencil skirts I decided to look around for other things. So I ended up filling my old navy bag and was heading to the fitting room when a worker stopped me in the middle of the store. Just to try to get me to sign up for the old navy card. Sorry rude old navy worker I do NOT want a Old Navy card. And you bugging me for ten minutes is not going to make me want one. Finally after escaping the nefarious clutches of the worker I made it to the dressing room. Tried everything on and then made my way to the check out. As I was checking out I tried to use the yelp deal. I was told that if I signed up for the email list I would get the coupon next time. And the chick at the check out was extremely rude. No thank you rude lady I will not be returning here. Also I went there a week a go, have I gotten the coupon? No thank you for lying to me. I will not come back here just because of the horrible customer serivce. Not to mention messy displays, limited selection and disgusting dressing rooms. Old Navy clean up your act. I don't care that its an outlet mall. If your a national chain then all should be subject to the basic rules of customer service and cleanliness. read more

I felt like Verruca Salt from Willy Wonka "I want it all!" haha seriously they had some amazing sales going on when I went in. I was able to get my whole family some new threads, and of course momma needed some new workout gear. I really like this location because they do pretty good keeping things neat. The staff is super helpful, and the checkouts are quick. I love they offer so many discounts on top of the sales. Pants for $9 and tops for 4$ yeah that's what I call a good save. Thank you ON for keeping us stylish in paradise. read more

Convenient location and now that the Gap Outlet has moved to Waikele Shopping Center, three of the five chains of Gap Inc. Brands is located in Waikele. I've always been a fan of Old Navy because of their deals and I recently used a coupon for 40% off your entire purchase if you were an Old Navy card member. The clothes at Old Navy are very true to their sizes, none of that stuff where small, medium, and large all feel the same size. The only negatives about this location is that the line at the check out counter is ALWAYS either very long, due to minimal cashiers or cashiers that do not know how to work things, and that the store always seems very disorganized because of the clothes piling up in an unattractive mess. The workers in the fitting rooms are always very friendly and are always willing to help you out if you need a different size or need some advice. Overall, great prices will keep me coming back. If Old Navy wants higher ratings for this location, I highly suggest actually opening more than one register at a time. read more

I only like old navy because of their specials, especially for children. I like that their merchandise have a lot of all sizes and that they are all located together and not scattered in different areas. Of course the clothes get all mixed up and that's not the companies fault, it's the customers that come in and don't return things where it's suppose to be. The staffs are very friendly and welcoming, even in the fitting room..the staff made sure to mention that if I needed a different size I could let her know and she will get it for me. read more

Friendly staff and clean/organized, even during a major sale. The clothing selection was very warm for our climate-it would be good to cater to the population a little better. There is ample parking for this very large store. There are two entrances too, so there's one right by wherever you parked. read more

Don't bother trying to use any coupons here. According to the cashier, Anjiee, this Old Navy outlet doesn't recognize Check-in offers from Yelp; especially the ones without a discount code. This may be my last time at this Old Navy store. I cannot think of a reason to come back even if they're having what seems to be an ongoing sale. read more

This was my first time in this store in a very long time. Got an email about an awesome sale and decided to check it out. Grabbed some things that I liked and headed to the register. When the cashier was ringing me up, noticed some of the items were full price. I mentioned it to her and she said they weren't on sale and I told her there was a sign stating they were (misleading, false advertisement). I decided not to get the items and she apologized. I was alright until I found out my friend who was at a different register got the same items for the sale price! I'm very disappointed with their customer service. P/S don't know if it's just me but the store smelled funny...I was getting a headache! read more

My daughter needed the restroom and there was a big sign that said "sorry for the inconvenience, restroom out of order." so I walked her over to sports authority. When we got back I witnessed an employee take a key and use the restroom that was reserved for "employees". Really? First of all, do employees really need a restroom reserved for them? The ratio of customers to employees is far greater. I yelped about this about a year or two ago, so apparently management doesn't read their reviews or maybe they just don't care. Second, wouldn't it be better to open up the so called "employee restroom" to customers? Customer service? I think not. Who's the idiot that is running this place? However, shout out to Ashley behind the register. I didn't know that there were coupons available for old navy card users. I didn't have my card on me either. She gave me the discount anyway and i saved $45. Now THAT Is what customer service is all about. Wish I could give her 45 stars. The one star is for the restroom issue. Again, please fix this. read more

Groupon + awesome sale + my husband not caring what I bought = Happy Jerrene! Lary and I both bought a Groupon for Old Navy and he wanted to wait until he lost a bunch of weight before he got anything... he didn't want to have to keep buying clothes. So we came here last Friday after lost 25 pounds in 20 weeks... yep my husband is awesome and HOT too :). The first thing I noticed was that this store wasn't in complete disarry like the Ala Moana location. Less traffic I think. I was able to find things and it wasn't difficult finding things to purchase. I get frustrated when I can't find anything because there are too many people and everything is so cluttered. Everything here was cheap since the sale was awesome! We got men's boxers for $2. What a deal! I got a pair of shorts for $5... they were cute too. The sales associates were nice except for my cashier... she was a bit grouchy too. The rest of them seemed nice when I was waiting in line and then I got the one person that wasn't excited about anything at all. She just seemed like she was trying to get done with me as soon as possible so she could get me out of her hair. read more

Until our kids start worrying about name-brand gear, where else can you go to get decent clothes for a cheap price? That's what I thought... I like their durable cargo shorts. Used to like their polos. Not so much anymore. Buy my jeans there when I can. Would like to buy more of their graphic tees, but they hardly ever go on sale and I hate that soft material. They seem to have sales almost every day. And you can go online, too. We'll keep going there and ride it out until our kids get all stylish on us. Perfect and affordable for families. Hope they don't close down ever. read more

We love this place. Great clothes at a great price. All season clothes for everyone. My family loves this style of clothes and matches with everything. This store is very friendly and helpful with different sizes. We always come here before school starts. read more

SADDENED Within the past year, I followed my heart and moved to Hawaii. Several years ago, I fell hard for the island life, it's native cultures and diversities. My recent shopping experience at this location has betrayed the Aloha state of peace. Irregardless to the Era in which we live, there are still ever present, the individuals whom judge your intent by the color of your skin, not your money. As a multiracial person with golden sun-kissed skin, I'm judged by my exterior and not my character, my morals nor integrity. Why are we still a society that condemns a person without cause? I won't patronize retailers who allow or encourage their employees to conduct business in such a manner. read more

I always come to this old navy for my 1.5 year old son's outfits. Very cute, durable, and affordable. I don't shop here much myself cause I'm a tiny girl so a lot of the XS is still a bit big on me. I love that this is an outlet so it's even more affordable with their outlet pricings! Staff is always helpful when I come here. I did only give them 4 stars because I have come here twice within a week and the store was entirely out of shopping bags. Whatever I bought on both trips, I had to walk out the store literally carrying the clothes I bought with the receipt in my hand. With Hawaii's new no plastic bag law I have a lot of reusable shopping bags in my car. If they posted a sign their out of bags I would have ran out to my car to grab my bags before I started shopping. read more

I love Old Navy. Especially when they have 50% off already reduced prices, and during the summer time when they have shorts and tanks! I'm not a big fan of fall/winter clothing, being that we live in hot, sunny Hawaii. And I don't work in a cold office. lol. (: The other week I scored a cute top and a skirt for $8! yay! I was so excited! I like that they have bigger sizes too. I think they have up to XXL? I find all my shorts, capris and skirts here because its hard to find bigger sizes elsewhere. I'm a size 14/16 depending on the style. And apparently that size is an average size? LOL. That size is always out :( This store is pretty neat compared to Ala Moana, and less crowded! There are always employees on the floor folding clothes, putting back clothes that's misplaced. I can see that they try to keep it neat. The employees here are nice, and very helpful. read more

I love Old Navy. Store was clean. Sales racks are a mess but they always are at every old navy. Walked away with some really great stuff cheap. Wierd thing this store did not have any carts. read more