This is a nice store to shop at, the lines move fast. I have to recognize Brennan or Brandon ...sorry I forgot exactly I wrote it down and lost the paper, anyway he was fantastic!!! Very kind and helpful!! Thank you! read more

Staff is helpful, the store location is always clean. I am always able to find items here, if it is a shirt to pants to shorts you can find it here. read more

This is my favorite Old Navy store. They are always fully stocked compared to other Old Navy locations. This Labor Day weekend the whole store is 30% off! It was time to stock up on my son's clothes! This is the ONLY brand that the jeans fit my son perfect! This review lost one star because no matter what day it is, there is always a long line here and it's not because of t being busy but because there are not enough sales associates ringing people up. read more

Pretty friendly people here and they have a good selection of clothes in the sale isle. Their displays are the super cute stuff of course, but I have difficulty at Old Navy trying to locate the mannequin's wear on the floor. I love when their boots go on sale, I bought the black ones for 25 bucks! I should go back and get the brown ones before their gone or they move it to regular price. Definitely look out for their dropped prices, I bought two shirts that were supposed to be 9 bucks each but one cost me 5 bucks! They try to sign you up for a credit card, i wouldn't do it, but they do give you coupons to keep you coming back which is great. read more

Came here after lunch with a friend to find a couple of pairs of shorts. Parking at this mall is a pain. It is better to park in one of the garages. This Old Navy had plenty of inexpensive merchandise to look through. I figured out which size fit me in the fitting room and found my shorts very quickly. There was a bit of a line at the fitting room because of the crowd.The shorts I purchased were only $10 each. My friend got a couple of tops and spent about the same amount that I did. read more

Love this store!!! It's my favorite Old Navy. Good stuff, good prices, great customer service.

2 employees trying to figure out one transaction... 2nd in line for 15 min!! Line was pass all the registers... Ridiculous!!

I always get good service and find what I need. I return things with NO hassle and love their sales and clearances.

OMG! I went to Old Navy today to exchange some toddler clothes that were a gift (wrong size) and was told since i didn't have a gift reciept I would have to get my store credit in 10 days by mail! I was truely taken aback as I have never heard of such an absurd exchange policy. It didn't matter that it was a gift, and even the manager stated that she was powerless over the "new" policy. I couldn't even do an even exchange with the same clothes, different size. Wow, sucks to be her. A boss with no power to provide good customer service. This new policy SUCKS and I will never shop at Old Navy until they return to the normal, real world of retail and provide a simple store credit when you get a gift and need to exchange it and don't have a receipt. VERY POOR CUSTOMER SERVICE. read more

I don't hate the store or the merchandise but i do dislike the "manager" Jennifer. Ok so my sister walked up to the register with 3 items. And according to her they where all the wrong prize. Really? She embarrassed us in front of the whole store we told her many of times that we grabbed this items from the clearance section and she didn't even bother to go check her self she was so unprofessional. I still go because I love the clothes and the prices. But she was sooooo rude. read more

The reason for the low rating is the very slow checkout: long lines that you have to wait in for a long time to pay. That's not good customer service. I won't come back here on a Saturday. read more

If I could give this place 0 stars I would. EVERY time I come to exchange the EXACT same thing for just a different size they always give me a damn problem. But if you go to valley fair old navy and west gate old navy they do it no problem! People do get the wrong size!! They don't get that! And when they tell you no they are SO RUDE about it!!! I REFUSE TO EVER SHOP AT THIS LOCATION AGAIN!! Be warned if you come here try every single little thing on because they won't let you EXCHANGE!! I'm not sure if I will even shop at old navy any more because the horrible service I always get here at this location! read more

Yes. Hello? This Old Navy has a great employee by the name Sydney. I walked into the store looking for a pair of dress shoes to complete an outfit for my 21st birthday. When I saw the size of the shoes, I got sad because they weren't my size. I went to Sydney and she was currently helping another guest and respectfully that's she'd be with me in a moment. When she was available to help me, she personably asked what I was looking for and how she was able to assist me. Our guest/employee connection was one of a kind and genuine as heck. I didn't end buying the shoes then and there, as there was other options to look at. I left the mall in general to go see other stores and they had nothing compared to what I was looking for. Y'all don't understand, I was shopping for shoes for more than 3 HOURS. I was about to give up, until I told my friend, "Ya know what, "f" this let us go to Old Navy to get those shoes!". I went back just to see Sydney again because of how cute she was and too get the shoes as well. From our short connection, it is one that I'll remember 5ever. She wished me a happy birthday and just made the whole customer connection very warming and comfortable. 10 out of 10. 10s across all the board for her! read more

The people here are just plain rude. Last time I went to this location their employees didn't help me at all when I asked them if they had my size at another store. The girl i asked said "no" without going to check for me. At the Great Mall and Eastridge Mall locations they always print me out some list of stores that have what I need. There wasn't even anyone in the fitting room to help me. 1/5 stars for having lazy workers read more

5 stars because Old Navy has the best fitting jeans on the planet. I spent over an hour at Macy's trying on various jeans from Levi's and other brands and none of them fit right. They either wore too low, didn't have enough room in the thigh, had a narrow taper, were too stiff, tightened up when sitting down, or just didn't feel right when waking. Went to Old Navy and tried on their Loose fit jeans, they fit perfectly, were only $19 bucks, and I was in and out in ten minutes. 5 stars because I hate clothes shopping and they made it easy and pain free. read more

Loss prevention and sales associates here are a joke. Watch out, they falsely accuse customers of shop lifting and even after searching my bags and the bags of those who were with me and us going back into the store and handing them the item we supposedly shop lifted, a 7 dollar shirt, we received no apology at all. Instead we got our eyes rolled at by the sales associate who falsely accused us. read more

I put some jeans on hold, no one could find them. The store is unorganized, going through some remodel or something. The main complaint is I have been in line now for 15 minutes and I am not half way there. There are no joke about 50 ppl in line and two registers operating. All the while the managers and other employees all around. I get you need employees on the floor, but the dire need is at the register. Clearly management and staffing is lacking here. You know it's back to school shopping season right? If they didn't have specific jeans I need for work I would not recommend coming here. read more

What a great old navy! Excellent customer service and the store is always clean. I love old navy and always look forward to coming to this location. read more

This location has a much wider selection since they reopened. The service has gotten much better also. I came in a few weeks ago and sales girl, Jess, was extremely helpful in helping me pick out some items for my vacation. Thank you! read more

I was very disappointed with the service I received today. I saw a dress on a mannequin that I really wanted so I looked for it everywhere. I couldn't find anywhere so I finally asked an associate where they were. Come to find out the one on the mannequin was the very last one. She checked all the other stores within the area and not one could be found. I asked her if I could just have the one on the mannequin. She asked someone on a walkie talkie and they said no. I can't believe that. Why advertise something on display, not carry it, AND tell me I cannot buy the last one? Since they don't have anymore they should want to take it off display. Doesn't make sense. If I go to Best Buy or target and the last tv I want is mounted on the wall, they'd gladly take it down plus give me a discount! Old navy needs to up their game in customer service. Since they don't want me to buy their products, rest assured I won't! read more

I used to dislike this Old Navy because the line was always long due to fewer cashiers worked at the cash register. Sales people seemed to not know where everything was. Sales or clearance areas were always a mess. However, my experience during my last visit on September 5th totally changed my rating of this store from 2 to 4 stars. The cashier, Lisa Marie, was extremely helpful & processed my return without hassle. She then, helped me locating another size @ another store by calling around different stores. She's so patient & determined to help me finding the blouse. She had good work ethic. She did what a sales person would do by helping her customers. Even she didn't know how to process a charge send, she asked the store manager, Jennifer, to take over & continue to help me. Jennifer was very friendly & took over the phone without any complain. She asked the other Old Navy store to send the item to my house without charging waived as a compliment because online store sent me the wrong size. When the line was getting long, I noticed the cashier called for backup to open more registers. I hope the store will keep up the good work in their excellent customer service. Thanks again Lisa Marie & Jennifer for locating the blouse. I love it!!! read more