This is going to be long, because I have a lot to say, but it is all good, and worth the read-- especially if you are a patient who has spent a lot of time in a chair or on an exam table like myself. Being a paramedic, and having been born with a bi-lateral cleft palate, I have both been worked on and done my fair share of work. Seen a lot, experienced a lot. When I tell you this is a 5 star operation, I have a good frame of reference. Went in yesterday for implant review. I need to get my bridge replaced.
Some quick initial points that immediately impressed me when I walked in: CLEAN. All three people behind the reception desk looked up and smiled as I approached. Fun, genuine banter as we did the insurance card/HIPPA exchange. I was then instructed to take a seat and offered to help myself to a free coffee or bottled water as I waited. I looked down at the coffee table to find two sets of readers, "cheater glasses" provided for anyone who could benefit. I probably only sat there 10 minutes, (I was early, they were on time.) I would have happily sat there longer. Lovely and comfortable reception area.
When I was ushered back into the exam room, my X-rays were already up on the screen ready to go. But here's what was cool, the girl who ushered me in knew my name and said it. I go by "Mia" though my form says "Maria" I always write "Mia" in parenthesis next to it because nobody calls me "Maria" and it's just weird. She sits me down, takes my BP, all good, nice gal. She leaves, 3 seconds later Courtney comes in to do the periodontal exam. Walks in, says, "Hi Mia." Starts chatting me like I knew her from the gym or something. Super cool, relaxed. And then she began one of the quickest, most thorough exams that I have ever experienced. ON POINT. She was methodical, precise, and on it. Impressive. Get this, I needed to get a CT scan, and I have captive bead ring earrings, she was like, "No problem, I can get those out for you and back in, I used to have those." AND SHE DID. (This was not the experience I had the last time I had to take these out for a shoulder CT, resulting in a trip back to the piercing shop to the guy who put them in originally.)
So, we walk over to CT, guess what, the woman there says, "Hi Mia, come right this way." Again my name. Really? Wow...
I have to tell you, if you've been around the medical world you're whole life like I have, that CT scanning machine was sweet. Probably the coolest thing I've seen next to the program Dr. Barack had for modeling implants. In 5 minutes time we were back to the exam room. Never once was I left sitting for more than 3-5 minutes TOPS, and that could be an over-estimate. In comes Dr. Barack.
This is just a good guy who really cares. Is he professional, is he precise, is he detailed? Yes, but including all of those things that you would naturally expect and demand in a medical professional that is about to rip your front teeth out, he also has a heart. This guy clearly cares and wants the best outcome for his patients. Very cool. That is conveyed immediately in his demeanor, in his detailed line of questioning, and in his protocol. He actually sat down with a white board and Sharpie and drew up options with me for my procedure like we were diagraming plays on the sideline! How cool is that?! I had to work hard to come up with questions to ask him so I didn't look like a dud because he was that thorough. And there was no rush... He spent a bug chunk of time with me. All of his staff did, and there never was the feeling like they were 'turning 'em out,' like a bakery counter. This was first class service. Premier. And I tell you again, I have been on every end of it.
Anyway, when we were all done reviewing my case, scans, etc., I then sat down with Shelly and discussed every aspect of the procedure from pain medicine, post-op diet restrictions, to a complete review of financing options. If you are wondering, YES: "MIND BLOWN."
Far and away THE BEST front to back patient care I have ever received (and I LOVE my ear Dr a lot, but his waiting room is a nightmare.) If you do not consult Dr. David Barack given the opportunity, you have missed out on exemplary care. This is a quality practice that is dedicated to every aspect of their job. Go there! I took the time to write this detailed review because it matters. Good patient care matters. Great patient care needs to be shouted from the mountain tops. GO THERE! read more