A GREAT BE FIR BIKER GROUP THANK YOU to Tyna, Kathy, Daniel (Ghost Host), Sherry and everyone at Old Town Trolley in St. Augustine. They all went out of their way to ensure our group had an excellent event in St. Augustine over the Valentine's Day Weekend. The Ghost and Gravestones tour was excellent and our "prisoner" host at the Old Jail was AWWWWESOME! He interacted with our group of old grumpy bikers as if he was a member himself. Thank you, Marty Turner Director Florida Independent Riders Group read more

It was ok. the trolly itself jerks you around quite a bit. They drive so fast and talk so fast it is hard to understand a word they are saying. Especially with al the surrounding sound. I would not waist my money on this again. Especially since, EVERYTHING is within walking distance The biggest issue I have though is the hisotry museum. I walk in and there were two schools in there. The man teaching the children about the hisotry of FL, worked hard to make the English look bad. Do you all not know your hisotry? Lucky for me I grew up with hisotrians in a black middle class community that thrived. When the Africans were first brought to America thousands earned their right way and were freed. Including a man named Anthony Johson. He had earned his right away and was given a plot of land, like thousands of his counter parts. Which then in turn he BOUGHT another black man to work his fields. Common pratice amongst the blacks that earned their right of passage. Problem with Anthony is he hated the man. He would beat him and he treated him horribly. They simply did not get alone. They HATED each other so much it caused the man to run away. Anthony hunted him down and brought him back before the courts. So Anthony took him to court where Anthony won. Under pentalties and charges and fees and punsihment for running his African became the 1st slave in America to be black. Many other blacks and whites jumped on the wagon. They were not forced into the religions of the Catholic or Protestant but much like today they gave sermons and studies and many blacks adopted that way. Many did not. Now understand this whites were bieng brought into America long before the AFricans were. The reason the Africans were brought is they were larger, stronger and had a better threshold for hard manual labor BECAUSE they were slaves in Africa where their black slave onwers beat them, whipped them and even cut off the breast of woman who were nursing. A practice that is still done in the African diamond minds. So the white indentured slaves were used for making clothing, and small children, (being the whties were small in stature and thin) Children were used as chimney sweeps.Suffering from burns and suffication. They were never freed. Because most were dead before their terms were up. Unlike blacks. The majority of whites did not live past 15 years.More often than not they had been kidnapped from their homelands. So it was never a choice During this time 3% of the population owned slaves the majoirty were black salve owners. The wealthiest was a black slave owner not a white man. So it had nothing to do with the colour of their skin. After blacks were freed under the War between the states, due to 155,000 WHITES dieing for this it took another 70 years to end white slavery. Even after that the Irish were not wanted and you could find signs regularly posted NO IRISH allowed just like the "Negros". You want to teach hisotry then teach the freaking truth. And people wonder why all the hatered now a day. After witnessing what I did in your shameful display of education I know fully understand what has happened in America. Shame on you. FYI: They took the time to write me to tell me they take great pride in teaching lies and making whites look evil and bad. Well hats off to you, you have surpassed your goal read more

Can't give it zero stars. Started out fine but got stuck at a stop. 4 to 5 trolleys came through that were full just before and then after the last pick up at 4:30 pm. Understand it's busy but get it together. Missed half the tour after a shuttle finally came and got us over an hour later. Getting the money back from buying online tickets has been another bad experience. Give me one phone number to call "they can take care of you". This lead to the 1-800 number on the e-ticket and I was told to speak to a specific person. No, you have to give them your email and a link is sent to fill out the refund form. Do not recommend this tour during the peak times. Bad customer service (they try but fail miserably) and poor handling of the refunds. Nights of lights became yet another fail. My mother decided to purchase these even after the experience we just had. We thought it couldn't get worse. With warnings that it was busy and waits could be 1-1.5 hours we went for it not knowing that we were stepping onto a shuttle that took over an hour to get to the line that was 1.5-2 hours long (so we heard). The expectations were not set correctly. Needless to say my 78 yr old parents were not going to make that so we rolled back on the same shuttle (never got off) to find out that the refund for this required a paper form and told a representative would call next day. Still no call at the time of this review. Wondering what will happen when I call them to try and resolve this now. read more

Quite flustered with the woman at the front desk in charge of the register and handing us our parking pass. Didn't catch her name, but she was a short older woman with short, red hair. She was very rude and unfriendly while purchasing a pass and didn't point us in the way of the trolley for our Christmas light experience. Though we were very pleasant and said our thank you's she remained quiet and said nothing in return. The experience was wonderful, just wish we'd had a little better customer service. read more

The best way to see St. Augustine, when the temperature is in the 90's... the best drivers , knowledgeable, friendly, enjoyed the on - off trolley.. courtesy bus pick up at the hotel was excellent... very well run business, money making machine. I tipped well$$ read more

This is the second time my family and I have gone on Old Town Trolley Tour and we always enjoy it. If you're in town looking for a tour, THIS IS THE ONE YOU WANT TO BE ON! Our driver/tour guide, Scott was great, he was very knowledgeable and added a little humor into the tour which made for a good laugh while enjoying the city. Also, I needed to shout out Bonnie (Old Town Trolley Sales Rep @ Stop 8) who was so helpful and amazing to us! Thank you. read more

We loved it. Tour guide beautifully tell about the city. The route was very interesting. Service was very attentive and helpful. The train was clean. I recommend this trip to anyone. read more

We had high hopes for this tour. We made a special trip to St. Augustine just to see the night of lights. We expected to see lots of old homes with festive decorations. The tour was a huge disappointment. It went around the same few blocks of the downtown area over and over, just to give us the promised 30-minute tour. After the third revolution -- listening to recorded Christmas music and lame jokes -- we got off the trolley. We felt ripped off. read more

My family and I had bought two days with Old Town Trolley Tours and wish we hadn't. There is another trolley tour in St Augustine called the Red Train Trolley Tour, and that one seems to have been a better deal. Both trolley tours seem to stop at all the same locations, but Old Town Trolley costs about $5 more. The Old Town Trolley Tours advertise that their trolley's come by every 15 minutes, but that did not happen... And when an Old Town Trolley did come by, they were always packed with people from previous stops who were also waiting for the trolley to come. Needless to say, there were a few times where a trolley would come, but be so full, that we had to wait another 20-30 minutes for another one to come by... And while my family and I were waiting for the next Old Town Trolley to come by, 2 or 3 Red Train Trolleys had stopped by, and their trolley's were not nearly as full. I'm pretty sure if my family and I could do it again, we would have purchased our St Augustine tour tickets through Red Train Trolley Tours... read more

We drove up to St. Augustine based on our masseuse's recommendation of the Trolley tour of the white Christmas lights throughout the city. I was expecting something pretty breathtaking from her description. I was disappointed. They gave us 3-D glasses which made all the lights have halos of colored prism around them. That was pretty cool. But the thrill wore off fast, and then we found ourselves in this trolley that was going very slow and stopping a lot due to traffic. Our driver was lackluster. People on other Trolley's appeared to be having a much better time than us. It might've been more fun on a warm night....we went on the one cold night last week. read more

The staff is here is extremely knowledgeable and friendly. I know you might think that OTS there job to be nice but keep in mind that this is Florida and it is blazing HOT here. I don't know how they stay so happy and nice all day long. The trolleys are constantly coming around, you don't wait longer than a couple minutes for one and it takes you all over. Definitely a good investment if you want to see a lot. read more

The tour was... okay. The tour guides were nice and told you interesting information. My main issue with it was that it takes almost an hour and a half to drive through about the same 12 blocks going different ways. The seats are quite uncomfortable, and after about 45 minutes I was ready for the tour to be over. It was a pretty high price for what it is, although you do get access for 3 days, so if you're wanting to go through the more touristy areas, it might be a good investment. Overall, not super impressed, but it wasn't awful. read more

I love the Christmas lights of St Augustin, and there is no better way to see it than by Trolley. Just sit back and enjoy the Lights. Great fun read more

What a great way to see the sights in St. Augustine. Everyone is always so friendly and happy. Convenient and a great experience. Recommend for anyone throughout the year. Always a fun time!! read more

I paid $13 for the night of lights Christmas lights tour - don't waste your money. They just go to downtown from the visitor's center, the lightner museum (pull up for photo, no stops to get off), and Maple street. THREE times through downtown and twice on Maple street. Once would have been enough, but not for the money. No extra information - and you can't get good shots because the train is loaded. The free cookie at the end was just ok, and the free "glass" of apple cider was just a little larger than a shot glass. Warm cider was good. They do give you special 3d glasses so lights look like snowflakes, just have to hold them in one hand, while balancing your camera in the other to get the picture behind the glasses for the special effect. The Christmas music was nice, and driver was fun - just NOT at all worth $13. read more

We had only one day to spend in St. Augustine and decided that a trolley tour would be the best way to decide what to see. It seemed a little pricey, but we wanted to see as much as we could in the amount of time we had and we had the option of getting on and off, so it seemed the best way to see all of St. Augustine. Our tour guide was excellent! He was very knowledgeable and funny, too. The weather was less than ideal; it was very windy and that made it feel very cool. One of the places we had hoped to visit was the Cathedral. Unfortunately, it was closed for repairs. Also, Flagler College was covered in scaffolding and didn't look very inviting. Some of the places that would have been interesting to tour had separate admission prices....made it seem like more of a tourist trap than a very historic city. Overall. the trolley was good, but the city was disappointing. read more

My family and I took the trolley tour of the lights at night. We went on Friday November 29th. Stood in line for 2 hours and the longer we waited the more we kept thinking "this better be worth the wait". Our driver was MUSTANG SALLY. It was totally worth the wait. We had a great time. Mustang Sally kept everyone in the trolley involved throughout the entire trip. Right up to when we were stepping off of the trolley at the end. I would recommend this tour to everyone. I also give a big shout out to Mustang Sally. Thank you for making our night so enjoyable and our 2 hour wait completely worthwhile. Merry Christmas. read more

I had the opportunity to visit St. Augustine for the first time this past week. Prior to my arrival, I planned different activities that I would engage in, one of which was the Old Town Trolley Tours. It was with great anticipation that I got on the trolley to tour 22 points of interest in the city. The knowledgeable drivers animatedly described each stop in an attempt to make the landmarks come alive. I intended to rate the tour a 5/5 until I visited Fort Mose the following day. Fort Mose was the first free Black town in the present-day US. Not only is it a symbol of liberty, resilience , and the fight for human equity, it is part of the fabric of our nation's history that ought not be forgotten. The blatant omission of this important landmark from the tour is simply a disgrace. The time to stand up for what is right is long overdue. Stop being a part of the problem and begin the process of healing by giving Fort Mose the acknowledgment and respect it so rightly deserves! read more

When in St. Augustine I recommend you take the Old Town Trolley. Parking can be challenging in the Ancient City and there are tow-trucks galore driving around. With Old Town, you park your car at their visitor center or they have a shuttle service pick you up at the hotel you are at. Ride all around St Augustine get off at one of their 22 stops and pick up the next one, they run every 15 minutes or so. Your ticket is good for three days. So kick back and wear some comfy walking shoes. read more

Had a lovely time there last December! Wolf Talker is the best Trolley driver/guide! Can't wait to return! :)

Didn't take Trolley Tour but had a run in with a snotty employee. Parked in lot for $15. Sign CLEARLY said discount on parking with Trolley Tour. Did not say for Trolley Tour parking only. Employee comes out and says this is parking for tours. I replied, 'That isn't what the sign says'. She replies "Look, I argue and fight all day with people I really do not feel like arguing with you!' I said I'm not arguing I'm just telling you what the sign said. She continued to have a snotty attitude when we asked for her to point us in the direction of Al's Pizza. Not the best image to have for a tourist driven company. read more

Old Town Trolley Tours St Augustine - DISCOUNT with Trolley Tour! NOT parking only for Trolley tour. - Historical Tours Near Me - St. Augustine, Florida

Perfect! This is really the best way to get around St. Augustine and learn some history while doing it. All the drivers were very informative and friendly, and the shuttle came every 15 minutes. Can't beat it. read more

This is yet another update. Today I received two VIP passes for future use at an Old Town location throughout the US. I am impressed. It is not often that a company goes out of the way to make a bad experience right. In the interest of fairness, I feel I should reflect that notion here. So, was our experience very negative? Yes. Did the company care enough to take strides to make it right? Yes. Will I be using them again? Originally, no. However, with these 2 passes, we just might give them one more shot when we go to Savannah. I will be posting about that trip and referencing this one too in that review. read more

What a great time on the Old Town Trolley in St. Augustine. Our drivers were fantastic and the history they have in their naration is priceless. We parked at the Welcome Center for free and were shuttled over to the Old Jail area where we boarded our 90 minute tour. You can get on and offer at your favorite spots, but we always to a full tour around first and then decide where we will get off when we go around again. The fort, the restaurants, the history of this small city is vast and the Old Trolley Tour should not be missed. A great value for the money. read more

I've had a few experiences with this trolley company, most of which involved the Nights of Lights tours. I definitely recommend the Nights of Lights tour, but I also recommend Old Town trolley for regular tours. The tour guides are always very fun and of course informative on the wonderful old city that is Saint Augustine. read more

This tour was awesome! I loved being a tourist in the beautiful city of St. Augustine. The tour guide was flooded with knowledge and humourous too which helps with those that aren't so history savy. My favorite parts were the Old Jail and little old wooden houses. I mean this is the oldest city in America. Way cool! I think this place depends on who you get for a tour guide. We had friends that weren't so impressed. read more

The trolley was definitely the best way to get around town if you plan to be there for more than a day and want to get on and off at different sites. Very reasonably priced with good package deals to see other local attractions. Some tour guides are better than others, but if you get on and off, you tend to get a variety of tour guides. One trolley smelled strongly of gasoline, but all the others were relatively comfortable. They are open-air so plan on that depending on the season when you visit. It was perfect in October. Overall a great experience and will definitely look into riding this in the other cities when I visit. read more

This is the tale of two tours. When we initially got on the trolley, we made the mistake of getting on the last car. Let me tell you, this was like taking a ride in a clothes dryer. Whenever we went over a bump (about every 10 seconds), my mom would groan and ended up getting off the trolley with a backache. Good lord.....take some of the money from the overpriced tickets and buy some shocks!! On top of the rough ride, the speakers were crappy, muffled and crackling. Add to that a tour guide who mumbled everything he said and.....well, you get the picture. HORRIBLE! We ended up getting off after the first few stops and waiting for the next trolley. The next trolley was much better. We sat in the first car which had some semblance of shock absorbers and the tour guide was excellent. He was a younger guy whose name might have been Jake ?? He was very informative and animated; a clear upgrade from "Mumbling Manny" on the first trolley. There's a couple of ways to look at the pricing for this tour. If your intent is to take this trolley for a onetime tour, it is grossly overpriced (around $25/person). Save your money and walk around the 7 or so blocks that contain most of the Poi's. If you intend to use the trolley as your transportation around the city, it is a better deal. You can get on and off as often as you like; trolley's arrive at the stops about every 15 minutes; and your ticket/pass is good for 3 consecutive days. Finally....at the end of the day, we were touring the Fort and waited 45 minutes for the trolley to take us back to the Old Jail. The trolleys never arrived and we ended up getting taken back by the shuttle bus with no explanation of what happened to the trolleys. Buyer Beware... read more

I'm a big fan of Old Town Trolley Tours. I've experienced them in other cities, and in St. Augustine they are THE way to get around. The tour itself is a bit hit or miss depending on your driver. But being able to hop on and off all day made touring the city a lot more convenient. They make a stop very close to many hotels and bed & breakfasts, Castle Garden being one of them. This made it a no brainer for us, and the second time we visited St. Augustine we again bought their ticket. I can't recommend a tour service any higher than that! I am giving it 4 stars because I have seen more informative tours in other cities, so saying that "it's as good as it gets" is a bit of a stretch. read more

Wish I'd read the reviews before arriving in St. Augustine. I would have definitely spent my valuable time differently.

I recommend the Old Town Trolley Tours if you are visiting St, Augustine. The historical information is interesting and includes little tidbits of information you may not read anywhere. The trolley takes you around to all the sights where you can jump off/jump on or just take the whole tour and decide where you want to visit later. It's a life saver in the 100 degree heat! I paid $24.00 for a three day pass and it was worth the money. read more

So many haters out there. I for one liked the Old Town Trolley.Both my husband and I have had previous knee/foot injuries that cause us to incur pain when walking a ton, so for us this was $ well spent. We did get a few drivers that sucked at narrating, but that didn't bother us as we jumped off at each stop. On one of our trolley's we were lucky enough to have Randy, and he was awesome. At this point my husband and I decided that we would go ahead and ride the entire tour with him as the guide, but unfortunately for us (lucky for him) it was his lunch break and he departed the trolley after a few stops. We also stayed for the Nights of Lights that the town puts on during the holidays. The tickets were cheap, $6 per person and it was an hour long stroll through town singing Christmas songs and yelling Happy New Year to other trolley's, crowds, and restaraunt goers. We loved every minute of it and can't wait until we go back to St. Aug. read more

Way too much time spent waiting, bad acoustics. The tour guides seemed knowledgable and pleasant. Most of the interesting stuff is in a few-block radius, but other stuff (winery, old jail, ripley's, "fountain of youth") comprised most of the actual time on the trolley. If I had to do it all again, I'd get a pamphlet or download info about the main old town area and simply walk around, going in and out of sites as desired. read more

This was worth it for the hot sunny and rainy days. Very good to take snapshots but not video because its VERY bumpy, especially on brick roads. Get the package deals online. Jeff Miller was the funniest tour guide ever. He was more entertaining than the rest. Do not sit next to the engine. The heat waves hit you when it starts moving again from a stop. read more

Very nice 90 minute hop on hop off tour with 23 stops over a 3-4 mile route. Tickets are good for 3 days and trolleys arrive every 20 min. No scheduled times. It may be hard to hear the tour operator narration as you're riding in an open air car or sitting next to chatty passengers so make sure you sit close to a speaker that is working. Don't wait to return after 4pm as trolleys fill up and ur wait time may be up to 40 minutes to return. Unpleasant in hot humid weather with 2 fidgety children. Maybe bring a seat cushion if u plan to sit through the whole 90 min duration. read more

This is really the only way to see all of the sights of the city without having aching feet and being exhausted. My only complaint is the price, $25 for not much more than a ride around town seems pricey. If you're in town to use it for the three days it's more reasonable but we were just here for the day. There's free parking at a couple of the stop so that's a plus. Conductors were great, friendly, welcoming and knowledgeable. I appreciated that they had a quick on/off procedure and did not sit and wait for too long st each stop. read more

Worth it just to get your bearings and see what interests you. Does get more and more crowded as the day goes on but that's to be expected. Different drivers give slightly different information as you drive from stop to stop. Third city I've done this in and I would keep doing it. read more

This is super convenient and nice. The only downside is the beach shuttle, I'm not sure how often it's supposed to come by but you kind of have to just sit and wait and hope it comes. read more

We bought tickets to to do old jail and store tours but my husband didn't want to do it. Clerk was mad that I asked for refund for my husband's tickets and even got the other customers to harass me by staying quiet and displaying his discontent. I was so embarrassed and upset that I didn't go in and told my husband to take my children instead even though he doesn't want to since we bought tickets already and didn't want to ruin their day. read more

Many stops and timely. Wolf Talker is funny and knowledgeable driver. Runs shorter on Sundays and later rest of the week. Get on and off as much as you want. Kids had a great time. Three day ticket is best deal. read more