I been using I Spinello for years with no problems. Until recently…read more I brought in 2 keys to be cut and programmed. The first visit the guy said his programmer needed to be updated. I showed him the instructions that came with the keys he said they were for different keys. So I had to come back the next day. I came back the next day. He still wasn't able to program them Then he said I needed to come back and have someone else try. I told him I was going to try with the directions that came with the keys I was able to program the keys myself. I called and told them, I told them to just refund the money back to my card. He said" the keys were programmed to start the car and that's all they were required to do" So I had 2 keys that would turn in the ignition and not do anything else. The buttons wouldn't work. The owner must not be aware of what's going on, Because I got ripped off

Courteous, informative and helpful. Pleasant to work with. Keys cut to code, worked perfectly.read more

I had an issue with my new security system and Key, the technician came and went above and beyond…read moreto fix the problem and restore my faith in this system. He was very knowledgeable, polite and stayed until I was completely satisfied. If there is ever another issue, I will request they send Key again.

UPDATE - we had a quick power outage then our control panel started beeping throughout the night…read moreafter the power came back on. We called Per Mar to get help and they told us our panel was OK, even though it was beeping ever so loudly in the background! Their customer service rep was clueless and we had to insist they send out a service guy. AVOID Per Mar and choose ADT.

Very knowledgeable and pride in the work they are doing I was also able to get a free quote the…read moresame day I called! I will use them again for any of my electric or construction needs. If you want great service plus a true family run business TC Electrical is the best choice The owner really worked with me to be able to get the best possible price so I could afford to do things to code

From the owner: We specialize in all Commercial and residential electrical services as well as remodeling and…read moregeneral contracting. We are a family owned small business since 2014, Family has been in the Rockford and surrounding areas since 1972 in the construction trades. We go out of our way to develop repour and establish relationships with home owners and business owners that generates smiles and repeat business as well as referrals.

Jerry was quickly available, fast, kind, and affordable! Highly recommended!…read more I was locked out of my house and needed help getting in ASAP since my pet was alone and needed to be fed. I also wanted to re-key my digital door lock. I called Jerry and he was available within the hour. He was able to get into my house and also re-key my digital lock within an hour as well.

Wanted to get my doors rekeyed, since I recently purchased this house. When I called and talked to…read moreJerry, I told him what I had and what I needed done. He gave me a fair quote (I know, because I shopped around), was out here in under an hour, and had the job done in about an hour. The total bill was LESS than what he had quoted me. This was a total shocker to me, to say the least. I highly recommend Jerry and his company!

I had an urgent situation where we needed the locks on our house changed. I called Elmer's…read moreLock-N-Key at 7:30 a.m. on a Friday and the phone was answered right away. The locksmith was at our home within 90 minutes and the job was done perfectly. I so much appreciate the personal interest that was taken with our job and I would highly recommend using this company for all of your lock and key services. Thank you SO much for treating my family's safety and security with such care.

it was with their help, I was able to protect my home from an intruder who had jimmied a house…read morelock, stole thousands of dollars worth of things in my home, including the extra set of keys with a car key. within a couple days, the intruder returned and got access to my locked car in my garage. thanks to M Spinnello, they changed my exterior 4 door looks as well as the lock to the side door to my garage..so that none cannot be picked. they also changed the key to my car. i then had my garage door installer reprogram my garage door with a new opener. M Spinnello finally returned my home to a secure and safe residence for this 78 yea old homeowner, and I am eternally grateful for their help.

Without getting into what I had done (on account of that's just dumb to post for security…read morereasons)... the whole process was EASY. From calling and speaking to a lady, to following up with Matthew, and installation with Mark. They said what they would do, and did just that. Mark ensured I was a happy camper at every step of the process and kept me looped into everything he did. Very professional and helpful groups of folks here! ***HIGHLY RECOMMEND***

They broke our window on the installation. They still have not fixed it…read more When calling them we have to go through another company because they had subcontractors do the installation. I highly recommend going with someone else. These guys are totally out to lunch. Go with someone else! Three words for ADT: Run, don't walk!

I have had ADT security service for years at my home, which is old & big & solid, making signil…read more strength problematic & slow. I worked with ADT TO GET IT RIGHT FOR YESRS . I wanted everything in my home to have smart techknowagy & I wanted it to run fast. I want to give a special shout out to my service man Gabe, he was kind & knowledgable & forthright. He upgraded my system to work & preform for me the way I wanted it to. It turns out i was expecting too much from 5 year old equipment, & Gabe from Norther Illinois hooked me up with a Newer faster system & I love it !!!! Stephany his products coordinator was also especially helpful & understood my unique situation; I am slowly looseing my ability to walk because of heath issues that seem permanent. Gabe & Stephany understood that i simply could no longer get to the ADT KEY PAD IN TIME. I really appreciate when people listen carefully and serve you as a customer according to your needs. Thank you ADT FOR YOUR EXCELLENT PEOPLE, because its your people that make the difference. With much appreciation and gratitude, Jon paul Agustsson

Your a idiot if you over pay for things here. All the cameras-gadgets and home DVR's sold here can…read morebe found online for 50% cheaper! If you can read and take the time to run the cables yourself you don't need to waste your money or your time coming here.

From the owner: Superior Spy & Surveillance provides residential and commercial surveillance to Rockford, Roscoe,…read moreRockton, Loves Park, Machesney Park, Cherry Valley, and Belvidere areas.

We are a current corporate customer who is moving away from this business. Their response time is…read morevery slow, and even in an urgent situation, we were told no one could be out for 3 days. In the 5 years I have been working with them personally, I have had 1 experience that was dealt with professionally and didn't leave a bad taste in my mouth.

Excellent service and product always. Love the fact that Security Alarm Of Rockford is local and…read morehighly responsive.