They came out in just over an hour after my frantic call/message. Had the door fixed very quickly…read more Was more expensive that I expected it to be, but it was an evening call, and same day service...I needed to be sure I could get out of the garage in he morning and it was not opening well manually. The repair man was very nice and explained to me how it had to be repaired. He even took the time to trey to help me with the garage opener app, that refused to work!

Hanzel, the garage tech, was efficient and personable. He explained any parts of the install that…read moreweren't run of the mill and left us with a working garage door!

I recently had an issue with one of the garage doors on my three-car garage. The door was having…read moredifficulty closing properly and would occasionally reverse direction when it was about 6-8 inches from the floor, leaving it stuck in the open position. After taking a closer look, I noticed several loose track bolts and suspected something wasn't installed correctly. After reading reviews, I contacted Excellence Garage Doors and spoke with Raymond. He listened carefully to my concerns and was able to schedule an appointment for the very next day. Raymond arrived on time as promised and immediately impressed me with his friendly personality and professional demeanor. He performed a thorough inspection of all three garage doors and quickly identified the problem. The lag bolts securing the tracks had been installed incorrectly and were the wrong size. Not only did he correct the issue on the affected door, but he also inspected the remaining garage doors and found several other loose fasteners that needed attention. We decided it would be best to replace all the lag bolts to prevent any future issues. What I appreciated most was that Raymond took the time to explain everything he was doing and why the repairs were necessary. There was never any pressure or upselling--just honest recommendations and quality workmanship. He carefully adjusted the tracks, tightened and replaced hardware where needed, inspected the garage door openers, and made sure every component was operating as it should. By the time he was finished, all of my garage doors were operating smoothly, quietly, and better than they had since I purchased the home. It's easy to see that Raymond takes great pride in his work. His knowledge, attention to detail, and confidence come from years of experience and factory training from leading garage door manufacturers. He went above and beyond what I expected, and his pricing was more than fair for the amount of work performed. If you're looking for an honest, knowledgeable, and dependable garage door company, I highly recommend Excellence Garage Doors. Raymond delivered exceptional customer service, quality workmanship, fair pricing, and an overall outstanding experience. I would not hesitate to call him again for any future garage door repairs or maintenance. 5-Stars!

Great job and value! We ended up with a better garage door…read morethan we thought we could afford. Perfect job installing. It looks fantastic! They were always on time and professional. Even asked to come back to check how the door was working a few weeks later. Never an issue getting a call back within a very reasonable time frame I will recommend them to everyone needing garage door installation or repair.

Poor customer service experience and very poor installation with the trim and caulking…read more I wish I would have gone with someone else.

A spring broke on me garage door, I called at 7:30 am. on a Monday…read more The service tech was here before 11:00 and finished before 12:00. I couldn't ask for quicker or more friendly service. I would recommend these guys for great service.

We needed new garage doors for our home and when we finally settled on what door manufacture we…read morewanted to go with, it was now time to pick out who was going to install them... We had three estimates and we landed on Rock River Door Company and couldn't be happier with Al's work. Al was on time for his scheduled appointments and had the best pricing and was professional and polite... I would recommend him highly...

Amazingly professional and outstanding service company. We had a unique situation and Rock River…read moreDoor was by our side helping guide us through the entire process. From original concept and design through fabrication of our new garage and adaptation of a brand new door and opener installation. This company never let us down. Our process was somewhat unique in that we live over 1000 miles away but yet Al worked with us making sure all the details were spot on for our rental. Top quality products and highly skilled team work made for a seamless and clean install. We have seen many other door companies work and NONE of them even come close. Strongly recomend to everyone searching for new install or existing door service to call Rock River Door FIRST! You won't be disappointed with this company. Stellar prices too! And even more impressive is the fact that they handle many of the surrounding area municipalities too. That says volumes about their professionalism.