I recently had an issue with one of the garage doors on my three-car garage. The door was having…read moredifficulty closing properly and would occasionally reverse direction when it was about 6-8 inches from the floor, leaving it stuck in the open position. After taking a closer look, I noticed several loose track bolts and suspected something wasn't installed correctly. After reading reviews, I contacted Excellence Garage Doors and spoke with Raymond. He listened carefully to my concerns and was able to schedule an appointment for the very next day. Raymond arrived on time as promised and immediately impressed me with his friendly personality and professional demeanor. He performed a thorough inspection of all three garage doors and quickly identified the problem. The lag bolts securing the tracks had been installed incorrectly and were the wrong size. Not only did he correct the issue on the affected door, but he also inspected the remaining garage doors and found several other loose fasteners that needed attention. We decided it would be best to replace all the lag bolts to prevent any future issues. What I appreciated most was that Raymond took the time to explain everything he was doing and why the repairs were necessary. There was never any pressure or upselling--just honest recommendations and quality workmanship. He carefully adjusted the tracks, tightened and replaced hardware where needed, inspected the garage door openers, and made sure every component was operating as it should. By the time he was finished, all of my garage doors were operating smoothly, quietly, and better than they had since I purchased the home. It's easy to see that Raymond takes great pride in his work. His knowledge, attention to detail, and confidence come from years of experience and factory training from leading garage door manufacturers. He went above and beyond what I expected, and his pricing was more than fair for the amount of work performed. If you're looking for an honest, knowledgeable, and dependable garage door company, I highly recommend Excellence Garage Doors. Raymond delivered exceptional customer service, quality workmanship, fair pricing, and an overall outstanding experience. I would not hesitate to call him again for any future garage door repairs or maintenance. 5-Stars!

Great job and value! We ended up with a better garage door…read morethan we thought we could afford. Perfect job installing. It looks fantastic! They were always on time and professional. Even asked to come back to check how the door was working a few weeks later. Never an issue getting a call back within a very reasonable time frame I will recommend them to everyone needing garage door installation or repair.

Had a new door and opener put on in July of 2017. Door is fine and opener works fine but the…read morebracket holding the motor came loose from the ceiling in less than 2 years! When called out he charged $112 just to attach the bracket again. You would think he would stand behind his installation workmanship. Wonder how long this will hold this time!!!!! Suggestion. You may want to install the opener yourself, you will probably do a better job!

Had the problem that the spring done sprung on one side and needed replacing. Seeing that the other…read moreunbroken spring was 30+ years old I went with the option to replace them both. Tom arrived when he said he would, was courteous and got down to business. I was quoted what I thought a reasonable figure for the work. I was fortunate enough to have the job completed within a couple hours of leaving a message and being called back in short order. Thank you Tom!

I had a wonderful experience with Barcol doors. I shopped around and they came in noticeably less…read morethan anybody else and I got some beautiful doors to boot. The communication from time of order to install was second none. I wish I could post a picture of the doors on my garage but I can't on this platform.

Not one to complain, but, We paid for commercial door openers almost 2 year ago. Cal keeps…read morereplacing openers and they last may 4 or 5 opens and quit (junk) put a couple used old school in and work fine but left with 2 not working. Won't return calls, suppose to replace with used he has but it's always something when I catch him at work. I paid for new not my fault there vender is suppling junk. Time to fix or refund and I'll call someone else. NOT the way to do business

They came out in just over an hour after my frantic call/message. Had the door fixed very quickly…read more Was more expensive that I expected it to be, but it was an evening call, and same day service...I needed to be sure I could get out of the garage in he morning and it was not opening well manually. The repair man was very nice and explained to me how it had to be repaired. He even took the time to trey to help me with the garage opener app, that refused to work!

I'm really happy with the work that Ricky did!!! He fixed everything to make it run like brand…read morenew!! Great price. Highly recommend. A++++*

I had a spring snap on my garage door and, at the same time, the garage door opener was kind of a…read morepain in the butt. When the spring snapped, I couldn't open the door without unplugging and replugging the opener back in. I called Raynor and they were out to my house three hours later and had the spring replaced and the new opener installed within an hour and a half of arrival. Julie was great with customer service and Luke did a great job!

I WISH I HAD CALLED RAYNOR FIRST…read more My garage door would only open the first ten inches and get stuck, i called rockford garage doors and i wish i hadn't the tech they sent out was from "Anytime Garage Door" and they'e going to get a craptastic review after I finish writing this one. Save your money, don't bother calling anyone else. The tech, whose name i forget ( brian?) Showed up and was very friendly and knowledgable. He checked out my door, replaced some broken parts, tightened the door springs, greased the whole thing and was on his way. It only cost me $106.

We needed new garage doors for our home and when we finally settled on what door manufacture we…read morewanted to go with, it was now time to pick out who was going to install them... We had three estimates and we landed on Rock River Door Company and couldn't be happier with Al's work. Al was on time for his scheduled appointments and had the best pricing and was professional and polite... I would recommend him highly...

Amazingly professional and outstanding service company. We had a unique situation and Rock River…read moreDoor was by our side helping guide us through the entire process. From original concept and design through fabrication of our new garage and adaptation of a brand new door and opener installation. This company never let us down. Our process was somewhat unique in that we live over 1000 miles away but yet Al worked with us making sure all the details were spot on for our rental. Top quality products and highly skilled team work made for a seamless and clean install. We have seen many other door companies work and NONE of them even come close. Strongly recomend to everyone searching for new install or existing door service to call Rock River Door FIRST! You won't be disappointed with this company. Stellar prices too! And even more impressive is the fact that they handle many of the surrounding area municipalities too. That says volumes about their professionalism.

They were great. They fixed the problem quickly and were professional. The prices were good. I…read moreused them to put in a new door and then 12 years later for a quick repair. Very satisfied.

From the owner: Roscoe Garage Doors provides residential and commercial garage door services to the Roscoe, IL area.read more

Fast and friendly. Helped me with a lockout emergency! Bill answered on the first call, gave me an…read moreestimated arrival time and showed up within the window. Was able to get me back into my car in no time flat. Told him I was in a hurry and he was happy to help. I will definitely call Bill at Lucky Lock again in the future!

Lucky Lock definitely came to the rescue for me in my time of need. I recently got a refurbished…read morekey fab. It wasn't supposed to be able to get locked inside of my vehicle, but it did... with my 4 month old baby inside. Luckily, I had the vehicle turned on with the air conditioner running. When I called Lucky Lock, they rushed over within just 5 minutes. It only took him about 30 seconds to get my door open for me. When I asked what I owed him, he said that I had been through enough and he didn't want to charge me. It was so refreshing to see someone with genuine empathy and compassion... for a complete stranger. I would highly recommend giving them your business.

This is a text conversation from July 12, 2025 regarding a new garage door that was installed on…read moreJuly 3, 2025 by Mike Cropp of Mike Cropp Doors, in Rockford, IL. who has 35 years of experience. Me: Hello Mike, This is MDG in MC. The seal on the new garage door is leaking. The 30 year old door never leaked so im wondering about the new seal. ( I attached 4 pictures of the leak for reference.) Mike Cropp: Consider yourself lucky, storms like that don't happen often (This response included 2 short videos. One of water pouring in through someone's basement window, the other of a large branch down in someone's yard. Both included audio) Me: That's nice. What can you do about this seal? Like I said, the 30 y/o door didnt leak at all Mike Cropp: Sorry I can't do anything about the weather, wish I could I wouldn't need a squiggly in my basement, I've been here 15 years and it's the 1st time that's ever happened also, wish i had more answers, you could try and have the opener push down a little harder ????? Me: So, you don't stand behind your work. I'll be sure to let anyone who's looking for your kind of service know about your lack of service and interest in clients, except their money of course. Mike Cropp: What would u like me to do ? Did it only come in through the bottom seal ? Me: I've already told you, but like i said, the seal is leaking. And since you've asked, when I open the door, water falls from the top of the door onto the floor. Yet another thing that the old door never did. You're the professional who installed it, so how do you resolve these issues? Mike Cropp: I'm not sure, let me know next time it rains and I'll come down and check it out Me: Thanks. I'll pass that along in my reviews.

From the owner: Mike Cropp's Door Service provides Residential Garage Door Services, Commercial Door Services,…read moreEntry Door Services, Door Spring Replacements, and Door Motors and Panel Replacements to the Rockford, IL area.