This shoulda-coulda-woulda been a 5-star review, but you can see that my rating is only 3. Let's break it down using the following criteria: Location. Product. Convenience. Service. Backstory of sorts: We've enjoyed Olivia Olive Oil products for the past several years...but have never ordered or purchased in person. We've been fortunate in having been gifted many bottles over time, and we have enjoyed all of them. Location: Currently on Cool Springs Blvd...BUT as I found out yesterday, they are in the process of moving to downtown Franklin. That should bode well for walk-ins and increased visibility. Product: As mentioned above, they have an excellent - if not superior - selection of EVOO, Flavored Olive Oils, Vinegars, Dip bases, Mixes, and more. (Check their website.) Convenience: Walk-ins are welcome. Stop by and taste before you buy. You can also order online...BUT this is where the stars begin to fall. I ordered online over a week ago and my Credit Card was promptly charged. I received an acknowledgment that my order had been placed and then...silence. I called a day later, assuming that I could stop by the store to pick up my order. (I chose "pick up" rather than "local delivery" to avoid the $10 delivery fee (just under 6 miles - so easy trip). When I called, I spoke to a clerk who said she did not have access to the computer so she could not check my order. I said I'd check back in a day or so. And, still no email acknowledgment or other message that my order was ready for pick up...so maybe my fault? After two more unsuccessful phone calls and nearly a week later I decided to drive to the store. Walked in (with my mask on...after all, that is the local modus operandi for businesses following the "Tennessee Pledge" for business re-openings in this current health "atmosphere.") BUT I did not see a TN Pledge poster on the door...went in anyway. No one in sight so I called out a greeting and was greeted in-turn by a person who...once again, could not access my order, was confused by my request...and then I showed her the confirmation on my phone...the order detail. She promptly called the owner since my order was not available at the store...and they had already moved all the size bottles I had ordered to the new location. After some verbal back and forth it was finally decided that they would deliver my order to my home. And, indeed, it was delivered early evening ... with a brief verbal "thank you for your order"...(no mask ..., well, I wore one). I want to support local businesses; and I will do that whenever I can. The issue here is no follow up on an order that was placed according to their website instructions, no access to information over the phone or in person regarding my order; yes, they are changing locations, but there was no indication of that on their website or posted that I could see. And the cavalier attitude about otherwise generally-followed by local businesses Covid guidelines. #disappointing A brief and polite thank you note plus a small packet of Mediterranean dip mix...was included but no..."I'm sorry about the mix up or delay or..." And no charge for the delivery...this time. In this difficult time for everyone, especially business that are struggling and individuals who are more susceptible or vulnerable, it would be nice to see that common courtesy is still alive and well. Yes, I do recommend this business...and I likely will be back. But they need to do just a little bit more to earn all five stars. read more

Olivia Olive Oil - Old entrance Cool Springs. - Olive Oil Near Me - Franklin, Tennessee

I chose to spend my birthday last weekend in Franklin. It was my first visit. I had beforehand mapped the stores I did not want to miss during my day. I chose your shop first because I read your store had the upscale selections of infused olive oil and vinegar that I love. Last Saturday (8/3) morning, I entered your shop eager to start my day. As I entered the shop with my husband, there was a woman behind the counter. She looked up at me and I told her it was my first time in Franklin and I had chose this shop to start my day. (I was wearing black capris and a black shirt that had "celebrating My birthday shirt in Franklin", with a round button pin "it's my birthday ". She was looking at me like I needed a bath or smelled bad. Her only response in a condescending tone was "Is it really your birthday or you just wearing the shirt?". I said it was my birthday and I was celebrating it in Franklin. She did not respond. I approached the counter and saw a paper with my options. I told her I was looking for garlic or basil infused olive oil. Without changing the look on her face or her tone she asked what size? I told her the smaller size. She reached from behind the counter and placed a bottle of basil and bottle of garlic olive oil on the counter looking impatient. Since I was out of garlic EVOO that I had bought in Helen Ga. I purchased only that bottle. I asked her name as she bagged my oil. Her name was Jennifer. I told her my name was sherryl and I was happy you had my olive oil. ...... silence as we left the store. I was not welcomed, wished a good day, or even given basic store etiquette, instead I was made to feel I was a bother, and definitely not a welcomed patron. I have enjoyed the olive oil and your product is delicious. But the experience with Jennifer attempted to spoil my day and birthday. However it did not. Our next stop was the Coffee shop and ended up at Cork and Cow. Every encounter after we left your shop was positive and welcoming. We had a fabulous day in spite of how it started. I am a CVICU charge nurse in a local hospital and I counsel employees on appropriate communications with our clients and their families. I recommend Jennifer understand every person is of worth and you communicate more by what you don't say than what you do. A disappointed patron, Sherryl Isley Hooks RN read more

Recently stopped at Olivia Olive oil to get a special dipping oil for some fresh bread we were making at home. The woman that helped us was very friendly and attentive. She helped us to sample a few different types of olive oils and vinegars. We decided to get their special, a cilantro roasted onion olive oil with a blackberry roasted pepper vinegar - what a great combo! We will be back in the future for more speciality oils and vinegars. read more

Olivia Olive Oil - Tasting area - Olive Oil Near Me - Franklin, Tennessee

Some really good oil and vinegar flavor choices. Very friendly staff Great location read more

What a wonderful place to add some spice to our taste buds a must shop stop when you're in downtown Franklin love it when i taste their oils and vinegar simply amazing read more

The best olive oil I have ever tasted. Considering I had previously been purchasing the expensive stuff from the giant supermarket chains, possibly the only "actual" olive oil I've ever tasted, but I digress. Dozens of pure, unique variations are available, many of which I never knew existed - Italian Herb, Lime, and Habanero, just to name a few. I discovered these (some of my favorites) by simply stopping in and sampling several of the infusions, which all guests are welcome and encouraged to do. Suffice to say, I won't be purchasing from the giant chain stores any time in the foreseeable future. Oh, and make sure and say hello to Banjo (the dog) for me, when you stop by. Enjoy! read more

Adorable shop where our family regularly goes for vinegar and oil for salads as well as dipping oils for breads (the herb is a favorite). The variety of flavors is fantastic and they have other items on their shelves I may pick up some time as well; bath products, flavored pastas and other sundries. They ship tax-free, too! read more

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Love the variety and the education. I brought my daughter because we both share a passion for olive oil but we are both rookies. Was steered in the right direction and we will definitely be back!! We didn't wear a mask and neither did the owner. Oh the humanity! read more

For all of the "foodies" and food network junkies out there who must have their extra virgin olive oil, you must check out Olivia Olive Oil for the best variety of Oils and Balsamic Vinegars in the Nashville and Franklin area. Some of their oils include Lemon, Garlic, Basil, Mandarin, several blends, etc.; all of which are fantastic!! The balsamic/vinegars include roasted pepper, blackberry, fig, traditional, etc. These have very low acidity and are simply marvelous. To top it off, the prices are reasonable and you can sample whatever Oils and Vinegars you want. Olivia's also sells chutneys and spices, but I haven't tried any of those yet. I guarantee that you will never look at and/or taste oils and vinegars the same after experiencing Olivia Olive Oils read more

Olivia Olive Oil - Olive Oil Near Me - Franklin, Tennessee

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Love love love this place. A little different than the one in Nashville. I can't say enough good things about the person who helped me. She said there are recipies on the web site as well as you can buy these at the store. Bought 6 bottles. You can try before you buy and you really should. What I thought would be awful turned out to be AMAZING. Will get pictures to show. They have olive oil and balsamic vinegars. Parking is easy in Franklin and they also honor the "bring back your bottles for 1 dollar off refill". Try it out. They also do groupons! read more

Love the product selection! Perfect gifts for .all. The tasting bar is the best.. read more

Olivia Olive Oil - Yum! - Olive Oil Near Me - Franklin, Tennessee

I'm a complete oil/vinegar newb so needless to say, I needed a little guidance. Christi allowed me to sample 10 different kinds of olive oils and balsamics. They have everything from traditional, to spicy, to even fruit flavored (which I was not aware existed). Christi was quick to point out the story behind each product so you're really buying more than just the flavor. I opted for the chocolate balsamic in the end, based on a recommendation from a friend. Try the garlic and the habanero olive oils! read more

Today was my first visit. I had the ultimate chicken sandwich,a salad with apple cider dressing an slaw for lunch. It was SO good. Staff very nice, I think his name is Adam. Nice setting. The price was $15 though. Wasn't lookin to spend that much for lunch. Other than that I'd definately go back! Loved it! read more

Love this place! The new balsamics are so yummy. Love trying them out and coming up with pasta dishes using the new flavors. Just made a fabulous caprese salad to take to a cookout and I used the black cherry balsamic, it was sooooo good! Everyone loved it. But my all time favorite is the garlic olive oil. Great on bread, pasta, marinated cheese. read more

I was in the area and saw this little shop with a quaint name and thought "An olive oil store?" How could someone maintain a store with nothing but olive oil? And then I went in. Oh my! They have olive oils from just about everywhere and different undertones and you sample them much like wine. Then after that they have flavored vinegars. Peach, pomegranate, pineapple and even chocolate balsamic and more! They are so much better than grocery store olive oils and vinegars. Sure, they are a bit pricey but if you really care about how good your food can be it's totally worth it! This is my new go to for olive oil and vinegar! I LOVE this place! read more

I am addicted to the Traditional Balsamic Vinegar! I can just drink it straight. The Olive Oils are pretty fantastic too! If you are in Cool Springs stop by and sample some superb oils and vinegars! Two thumbs up!!! read more

Love this place. Once you try really good olive oils and vinegars, you'll never go back to the cheap stuff. Love the fig vinegar, Apple vinegar and Tuscan olive oil. read more

I just had to go here and do a tasting! We were so delighted with everything Christie had for us. I have two travel bottles to take home with me for me and my son. So excited to use the Lime Cilantro Olive Oil and their yummy Traditional Balsamic Vinegar! read more

This visit was great! One of the owners was there and was VERY sweet and knowledgeable, and helpful. My first visit, before this one... not so much. A female employee was there and answered questions, when asked and I tasted a few oils, but was turned off when she started talking negatively about one of the owners. Too bad! I will go back, but will check first to see "who is minding the store". read more

Flavored olive oil is all the rage and this makes a perfect gift for so many occasions! I first bought it as a housewarming gift for a family member because I had a sharing spree. It went over so well that I also got a bottle for my mother-in-law's birthday. My mom was stumped on what to get her boss for his birthday and I made the suggestion to go in and taste all the different selections. The staff is knowledgeable about what all the different flavors can be paired with and make great suggestions. Stop by the next time you are stumped for a gift...you will be pleased!! read more

I love being able to go in and taste the different olive oils and vinegars. My favorite olive oil is the chili olive oil. A fresh loaf of bread for dipping and this oil and I'm all set! read more

I went in Weds night around 5 pm and the lady behind the counter was incredible rude. Will not be going in there again!

Stopped in here in between appointments. I'm not from Nashville, but a friend in Atlanta told me to drop by because he got the best Apple Balsamic vineger to cook with. I wanted to grab a bottle for me and my girlfriend so I had to stop. Ended up getting the Traditional Balsamic for my mother back home! Lady behind the counter was very helpful, but not overbearing. Nice shop! read more

Came in here due to a Groupon, and everything was so good I ended up getting way more than I intended! The lady behind the counter was a master of mixing, letting us taste multiple mixtures of balsamic vinegars and olive oils. Great for a hostess gift, but you'll have to pick up extra for yourself because once you taste them you'll want some for yourself as well. We will definitely be back. My store-bought stuff now tastes meh by comparison. read more

Stopped by on my way out of town. The lady was very knowledgeable and helped me find what I was looking for. You can even try them and she explains the differences. Cute little store. A tad hard to find with all the shopping centers around. Definitely would suggest going there for gifts or for yourself. Healthy cooking! read more

I have enjoyed their product over the years but find the employees are not well trained and it is important to check your receipts for accuracy. They also raise their prices before they have "sales" so you really aren't getting a discount. I have decided not to shop there any longer. read more