Jake, Mitch and Daryl are awesome. My friend and I were in Clear Lake on our way to Omaha when my…read morenew (not Ford) car would not start and could not be jumped. They were very willing to troubleshoot and eventually got it running. They were so helpful! Best service ever!!!

This dealership has The Man if you need to service a '76 Ford! I limped into their dealership with…read morea vehicle others (except for Latimer Fuel, another good mechanic just south in Latimer) couldn't or wouldn't fix. Basically needed a new alternator/voltage regulator, but even in 2016 people think ladies know nothing about their vehicles, and pretty much ignored my suggestions when my classic 1976 Ford MiniHome couldn't hold a charge. This gentleman(!) went to it and had me back on the road. Whatever will we do when mechanics like him decide to retire and quit fighting to get '76 parts unbelted from their 40+year-old frames?! Thank you, sir.

Good service and sales departments. Friendly staff. Fast…read moreservice in the service department.

From the owner: Our company is focused on our customers satisfaction! We are in the process of a complete make over…read moreof our dealership to serve you better! We offer a non-commissioned sales environment that is hassle free and focused on your needs not ours! We offer a Best Price Guarantee on New Vehicles and our Used is a 1 Best Price upfront. Service offers FREE Pickup and Delivery within 15 miles for any service work! Free Loaners for extended work and Mobile Service so we can come to you for smaller maintenance and recalls!

Careful! Get EVERYTHING in writing and NEVER put down a deposit without a SIGNED purchase…read moreagreement. They will keep it!!!

I brought my car in for oil change on a Saturday b/c I had good luck with this dealership before…read more I had to prompt kid at the service desk to have car vacuumed and washed (both are supposed to be a courtesy for buying oil change). I got halfway home and realized my change, chap stick, and new pack of gum were gone. Nice. I went back to dealership to retrieve my personal possessions and was told "they were in the driver's side door" which was b.s. -- they were not. The kid who cleaned the car was standing there and had a guilty look on his face. Busted! I'm a mom -- I know guilt when I see it. Doubt I'll be back. Sad. UPDATE: Scott Deetz from MC Ford called me within minutes of my review post to get me to change my online review. They don't want a bad review, he said, "because it's not fair." I told him what's not fair is having $10 worth of stuff stolen, being lied to, and now he wants to make ME the bad guy?? WTF! I told him he needed to talk with his staff, train them to better serve their customers, and eliminate the ones that steal. He wanted me to come BACK to the dealership to "discuss" my "scathing review." As if that will make it right. His request almost sounded like a call to the principal's office. lol. As if ANYONE in their right mind would go to that. So he kept talking...and talking...and talking. Never have I heard anyone talk more without saying ANYTHING than Scott Deetz. He certainly loves the sound of his own voice. Yet he offered NO RESOLUTION in the twelve minute conversation so I told him that and ended the call. He called back saying "he was sorry we were somehow disconnected" when he knew full well I terminated the call due to his poor resolution skills and ineffective leadership. He offered no apology, did not accept responsibility, and offered no resolution to the problem. I want NOTHING more to do with this dealership. Period. I definitely will not be back.

you always want the best repair for nothing. a brief conversation helped misunderstandings and kept…read morea reasonable completion time. costs are always higher than wanted.

We were very please purchasing an SUV from Fairmont Ford. Gregg Smitherman was very friendly and…read moremade our experience awesome. We will definately be doing business here again!

Very disappointing experience. On August 27 at 7 pm, I signed a purchase agreement for a 2023 Ford…read moreEscape. Since my bank was already closed at that time, the finance manager assured me that I could bring the check the following day. The next day, August 28, I went to my bank, obtained the check, and returned at 2 pm to complete the purchase. To my surprise, the dealership had already sold the vehicle without notifying me. Selling a car under these circumstances shows a lack of professionalism and respect for customers. I will not be doing business with this dealership again, and I strongly advise others to be cautious.

An absolutely wonderful buying experience from the Rochester Ford crew…read more Aaron Salveson has been great to work with. Mike Jasik (finance) made what is usually the most painful part go very smoothly. Also, thanks to Mike Harris and Tony. I wouldn't consider going anywhere else ever again.

Poor service department, will not ever do business with them again! Have owned several Fords and…read moredone with getting screwed by Ford!!

I usually don't write reviews, but this place has horrible customer service. All my gas was stolen…read moreout of my car and they said it's not their fault and won't do anything about it. My car also reeked of cigarettes and they blamed it on wildfire smoke and won't even clean it, said it's not their problem. They promised multiple times to fix my car by a certain date, they have had my car for over a month now. They were going to charge me a ridiculous amount to fix a problem with no guarantee that it would even work minutes after leaving the parking lot. The ladies on the phone are very rude and constantly cut you off when talking to them. I've never experienced this bad of customer service. I would never recommend anyone to go here. If you have car issues and want to save yourself from more stress go anywhere but here.

I don't normally take the time to write reviews but I am this time because I'm tired of being given…read morewrong information by this place. I purchased tires from this dealership less than two years ago on a 'buy three get one free' deal with free tire rotations. When I went there last week for an oil change, they indicated my 60,000 mile Michelin tires were in the danger zone after less than 40,000 miles. When I asked Ford about a discount from Michelin on the tires, they told me I could get discounts on only 3 of the tires since I bought them on a buy 3 get 1 free option. Then they proceeded to give me a quote that didn't look like any deal to me. I called Michelin, who told me I should get a discount on all four tires, not just three. I then priced out tires at one of their competitors, and got the same tires that Ford quoted me, for $117 less total. When I was there back in July, Ford told me I had a power steering leak and it would cost about $1000 to fix it. This information was given without anything written down. When I came back last week for an oil change, I asked them to check on the leak and give me an estimate, they said they didn't see any leak, nothing needed to be done, but there might be something wrong with my radiator. So either the first technician was wrong, the second technican was wrong, or they are making things up. My last complaint is about their typed-up "inspection sheet." On the same day they told me my battery was very low, the inspection sheet said the battery was good. It also said "tire tread depth measurements were checked and are ok at this time. Tire tread depths are 7/32 or greater." This tells me their inspection sheets are a joke or at the very least they have sloppy quality controls.

I cannot believe they are treating a REPEAT CUSTOMER LIKE THIS! Don't come here, horrible service…read moreexperience...Update. I've owned this car for 5 months, it's been great! But the customer service after purchasing this vehicle has been horrendous. 2 weeks after purchasing I found water in the taillights. They fixed this issue by replacing the outside taillights, when I asked for the inside ones to be replaced as well since they had just as much water in them they never did. Then a piece of chrome trim was falling off that I didn't notice, they fixed it (without asking), then I had a terrible wind noise from the driver door, they bent the chrome in multiple places on the edge of the door leaving noticeable creases, and I am still having this wind noise. Now since the day I bought this THIRTY THOUSAND DOLLAR car, literally on the test drive there was some sort of rattling sound that I thought was an unbalanced tire, as it didn't make the sound again for about a week after purchase. I've been bringing this car in MULTIPLE TIMES PER MONTH, and EVERY TIME I come in there to try and figure out this issue I get the run around. "It could be a hood latch" "it could be a hood hinges" "every other car makes the same sound" "bring it to our certified body shop, we can't diagnose it" "bring it to a different dealership we can't figure out the issue"(after they looked at it for quite literally 20 minutes) "this sound is normal on ford escapes" NO ITS NOT!!!!! THIS CAR DOES NOT FEEL SAFE TO DRIVE ABOVE 60 MPH, IT SOUNDS LIKE AN AIRPLANE!!! I PURCHASED THIS CAR CERTIFIED PRE OWNED WITH THE SUPPOSED 170 POINT INSPECTION AND WARRANTY AND 100 PERCENT CLEAN TITLE WITH 14000 MILES!! How did I catch all of this within the first 3 weeks of owning it If there was a 170 point inspection done?? 5 months later and this car feels like it's going to fall apart at 60 miles per hour and above and they won't do a single thing about it. I've called MULTIPLE TIMES in the last 2 weeks and left messages, DURING BUSINESS HOURS, before 10 am, and have not received a call back. They said a month and a half ago they were ordering parts to fix this issue and they would be in within a week. None of these parts are causes of this KNOWN issue with this vehicle. And NONE of these parts have showed up yet, and I have no word on when these parts will be in. I have sent them multiple technical service bulletins and every time I send them they seem to be ignored and I'm always told they "can't find the technical service bulletin" when I send them full page documents with reference numbers, dates, and any other information they need to know, just because I purchased a car from a dealership with a warranty doesn't mean I don't know what I'm talking about, and I suggest if you want to keep a customers business, then you take their concerns seriously. My business will be taken elsewhere SOMETHING ISNT RIGHT, if I'M CATCHING ALL OF THESE ISSUES WITHIN DAYS OF PURCHASE, excellent sales experience, would not recommend coming here for anything else.

Thank you team at Fort Dodge Toyota for working with me in getting the car I was looking for! I…read moretook in my car for a trade-in for a new RAV4 hybrid. With the COVID-19 pandemic many dealers did not have what I wanted but this team didn't let that stop them. I worked with Drake who personally contacted other dealers in nearby states and was able to get the car delivered in Iowa. I even had my family in another state try to help me find the car in the color and specifications but they were not able to find it. It was at this dealership with their knowledge and research skills that they were able to find the car. Also, since this was my first time financing a car I wasn't sure what the process was but Sidney was very patient with me and helped me get a great deal! I took advantage of the special Toyota had and since I am going to be a new grad I was able to apply for that program as well. I got a fantastic deal and if you're looking to trade-in your car or are looking for a car and can't find it in Iowa be sure to stop in to Fort Dodge Toyota for your purchase! -MJ

I was looking for a used car for my Daughter, this was going to be her first car so it was a very…read morebig day. I found a car I was interested in, and drove to Ft Dodge, from Des Moines to look at it. At first, I was afraid this was going to be another "Big Dealership" experience, where the interaction was going to be impersonal and the negotiations drawn out and painful. Boy, was I surprised. We were met immediately at the front door by a Salesman, who immediately helped us even though we were looking at the cheapest cars on the lot. The vehicle we test drove, and subsequently purchased was clean, fully operational, and exactly what the advertisement showed. This is one of the few used car dealerships I have ever found with a "7 Day, if you don't like it, bring it back!" guarantee. That made me feel quite a bit better about the quality of the cars I was looking at on this lot. But it gets better. After the price negotiation, which took about 5 minutes, they met the price we both felt was very fair for the car. The Sales Manager came over, and very carefully explained all the paperwork to my daughter, what each form was, and what it meant. My daughters eyes really lit up, as it was her first real "business" experience. When they heard it was her first car, the Store Manager came over and introduced himself to us, was genuinely excited that we had chosen their dealership as her first purchasing experience. This was probably the best dealership experience I have had in my 25 years of purchasing cars, and the next time I am in the market for a Ford, Toyota, Lincoln or any used car, Fort Dodge Toyota will be at the top of my list. I highly recommend this dealership to anyone who is looking for New car, or a quality used car. I received no payment or incentive to write this review. This review is entirely from the heart of a very satisfied customer.

I had awesome service on my Jeep! Brandon answered all my questions. Making another appt for…read moreanother vehicle, because when you have great communication - you get the answers to your questions.

Brandon and Kristin in the service department were amazing. My husband and I needed a repair on our…read morejeep. They got us in quickly and were great to work with. Great experience from start to finish. I highly recommend Dave Syverson for your repair needs. :)