I have never been to a medical network like the Mayo Clinic. This place is absolutely massive, and…read moreI was not disappointed in the care I received here. I first visited to discuss a surgical procedure for my facial nerve. Even with me traveling here from across the country, everything was a well orchestrated symphony. The electronic check in systems gave me exactly what I needed to know, and told me precisely where to go. When I arrived, they even told me where I needed to sit for when I'd be called back. The care team took their time with me and I had all my questions answered and we agreed on next steps. They even got me in, same day, to talk to a physical therapist, since I was from out of town.

The good, I have had excellent care at both the La Crosse, previously in Caledonia, Mn…read more Although, this hospital should really move into the new realities of life in 2026. What I will describe to you is the phone system, the RN or MD calls you, and leaves a VM with the phone number to call back. Alas, you cannot call the number that is provided. I have a heart procedure scheduled, and you would think proper care would involve the hospital providing the patient with an important phone number to call in the VM. Of course, perhaps I am not an international patient who pays cash?? This practice should stop, full stop. I was told by a kind receptionist that the nurse ( who called 4 times within 10 minutes while I was teaching) leaving an accurate phone number to call back, was possibly a HIPA violation. What is going on here? This is ridiculous! Is leaving the correct number a HIPA violation, I think not. If so, how about a modern variation TEXT me the proper information, that is used with many Mayo correspondence. The app doesn't help, when responding to the updated time that was described in the VM. I believe I am not the only person experiencing this problem. Too big to fail ? Maybe

The Mayo Onalaska Clinic is a good place to go, more services than Holmen, and will take some same…read moreday walkin traffic as well. My doc in Holmen is great, but I am impressed with the Onalaska Clinic too.

If you want to be treated like a number in a machine then go here! Place is a joke. Don't expect…read moreany care quality or any good type of care

Very goid emergency room. Great nurses and doctors. The wait was short compared to Mayo. But the…read morecare was just as good

This is the flagship inpatient hospital within the Mayo Clinic Network of Facilities. Erica and I…read morehad to have PPDs (TB Tests) placed today and the staff were amazingly helpful as always. The system is very slick and patient friendly and the care is top notch... what else could you ask for?

Thank you Mayo Clinic, and St Mary's IR for saving our son's life. A few years ago Mayo doctors…read morecorrectly diagnosed and treated his blastomycosis, and in 2011 treated his aspergillosis, and in January 2013, IR Dr Stucklund at St Mary's stopped his lung hemoraging without thoracic surgery. The doctors and nurses of Mayo are top notch. Thank you!

Avoid at all costs. I went into this location in September and was seen by one of their NP's. I…read moreexplained my symptoms, was tested for covid, the flu and strep, and was told I probably just had a virus and to go to Whole Foods to purchase some essential oils to help with my cough. The next morning, I woke up so disoriented, so I drove myself to Mayo Clinic's ER. Turns out I had double pneumonia and was septic, and this NP completely missed it. Absolutely unacceptable.

I know nobody wants to com medical center. But i just want to tell people that this place is very…read moregood, i was treated like a queen. Thank you

I had surgery at the Mayo Clinic Hospital, for a condition that has caused me issues for over a…read moredecade. After months of consulting and scheduling, it was time for my surgery. From a patient perspective, everything was very smooth. Check in was quick and organized, and they pointed me right where to go. I got taken back for prep within about fifteen minutes. Prep itself took about two hours before it was show time. During that time I did intake with the nursing staff, met with the anesthesiologist and a pharmacist, and eventually talked to the surgical team directly. When it was time to go, my bed was wheeled to the operating room, where the staff had a very upbeat attitude that quickly put me at ease. Anesthesia is sort of like time travel, you just wake up finished as if you'd just closed your eyes. When I was coming around, they got me situated in recover after my seven hour surgery. When I was ready they wheeled me to my room where I spent one night. Every single person I interacted with was so wonderful and kind; Truly I have no regrets with choosing this team to handle my care. I've seen other hospitals where the attitude of the staff can project onto the patients, and I saw none of that here. Never once did I feel like a bother, and never once did I not get the care I needed. And I'm healing up nicely!

I was very disappointed with the Mayo Clinic! After being referred by two different doctors in the…read moreTwin Cities for a very rare disease, I was accepted as a patient with Dr. Joseph Butterfield. Dr. Butterfield's reviews rank him at a 2.6. All of my Twin Cities doctors are at least 4.8. These ratings I have found pretty accurately reflect competency and patient interactions. Dr. Butterfield was rude, dismissive, unresponsive to questions, and actually stopped communicating when I asked questions. I went to Patient Experience at the Mayo Clinic and requested a different doctor but was denied and there was no follow up. I did find much more competent doctors in the Twin Cities who have been able to treat my rare disease.

Our family has been using Winona Health for 30 years, including several surgeries and a handful of…read moreemergency room visits. We have almost always found the staff to be warm, helpful, and more than competent. We have had five children go through the Pediatrics Department from the time they were born until young adulthood, and the continuity of care and attention by the nurses and Dr. Lallaman have been more than excellent. This included several children with complicated medical issues that required the involvement of outside specialists. Turnaround time in the emergency department has always been excellent. Just to address some of the negative reviews... No institution is perfect, and I'm sure that Winona Health has had its share of issues over the years. However, rather than judging the institution on the basis of one bad experience, I would compare it to the health care you might get in the Twin Cities or another large urban area. Having grown up in the Minneapolis-St. Paul area, I have had plenty of experience with large medical institutions and can tell you that you are much more likely to have a bad experience in one of these, especially if you're coming into the emergency department because they tend to be overworked and understaffed. We are very lucky to have a relatively large healthcare institution with a wide range of services in such a small town.

I would not recommend Winona for HRT. They prescribed…read morehormones without requiring baseline blood work, which is not appropriate for individualized hormone therapy. The dosing felt excessive, and DHEA was included without any testing to determine whether I actually needed it. After getting labs done through my own physician, I was advised not to take the medications because they were not medically necessary for me. I canceled the order, but it was still shipped. The package arrived unopened, and when I tried to return it, they refused to accept it or issue a refund. Hormone replacement therapy should be based on proper labs and personalized care -- not a one-size-fits-all approach. This experience raised serious concerns for me about both their medical process and customer service.

Arrived at the ER approx. 9 PM on a Friday evening with SEVERE abdominal pain. The ER had one…read moreperson there waiting when we arrived. I had the routine lab done, blood and urine and a CAT scan done. Unbeknownst to us, there is no radiologist on duty in the evenings so there is no one to read your CAT scan! It gets sent off to TIMBUKTU to be read by some radiologist at another hospital who knows where. We wait for FOUR HOURS for test results. They had to call THREE times to finally get someone take a look at my scan. I could have died in that time; I was diagnosed with a very serious medical condition that came close to resulting in surgery with possible complications and death. I left with taking an antibiotic pill and pain med. After this experience, I would not recommend this hospital. If we need emergency care, we will go elsewhere in the future.

The doctor in the emergency room sent me home broken neck. He acted as if I was there for drugs…read moreonly he, told me he hadn' seen my neck before so he couldn't tell if it was swollen. I ended up having emergency surgery for my broken neck. The surgeon told me that I could be dead or paralyzed.

The Albert Lea clinic used to be reliable, then the Mayo clinic (not unlike Walmart), pared it down…read moreto the bare bones to increase their absolute control and profit margin. If you do go, be prepared to wait, perhaps hours, to see a Physicians Assistant in Urgent Care; then it's weeks more waiting to see one of the few specialists left on site. Or, if you are in bad shape, be prepared for a 30 minute Ambulance ride to Mayo's pet clinic in Austin. I suggest your looking into Mason City for Health Care.

If you are looking for timely car on a weekend this is not the place to get it. The tech in the lab…read moreclaims to be the only one on duty for the ER and Urgent Care Clinic as well as the Hospital. Took over 1 1/2 hours to get blood drawn and ekg, with the run around received from the lab tech. Her response after she finally answered the bell for service, took over 1/2 hour, was "I'm the only one here and there is nothing I can do about it you will just have to wait." Surprising how being the only one changed after I demanded to speak with the Head Nurse. It should be noted that this fiasco in patient care was only causing more pain for my 85 year old father who was transferred by ambulance to Rochester for surgery for gall bladder 5 hours after he initially sought treatment.

Saw the physician assistance in the hospital Dr Laura Eichmann who is very very unprofessional a…read morelegit diagnosis and she and the neurology turn it around make it look like it's in your head . Sad part about it is I had to ask her why she was smiling when she was talking to me when I was upset and she said what do you want me to do frown

Review for Dr. Kakes. Started off as a good PCP, but I was quick to learn, when he refused to give…read moreme a culture on my wound infection and I had to go to a clinic to get one, then before he would give me a prescription for my pain relief, he had me go into a nurse And have her Count the number of pills I had left in a six month old prescription in front of a nurse and a witness, and then three weeks prior to my next appointment. He required me to drive over an hour to do a urine test and make an appointment to do it with a nurse within 24 hours. I said enough is enough. there are better choices out there for a good PCP.