This office has been so helpful with scheduling, danielle is so sweet. Thank you guys so much for…read moreall your help !

They definitely took care of me for the entire time i had braces and they were all smiles and good…read moreconversations during every appointment.

Dr. Hilgers and his entire team exemplify the definition of customer service as well as fun…read moreexperience for kids and adults at the dentist. Even as an adult, going to the orthodontist was not the highest priority but I wasn't to ensure I had a positive experience that I could tell my friends and family about. From the moment you walk in the door, you are immediately created by a friendly reception team with only one agenda... to ensure you feel welcome. The "New Orleans' theme environment adds a fun feeling to the experience with games and music along with local news and other items available to keep you engaged as you wait for yur appointment. The staff remembers your name for ever appointment and as you are escorted to your chair, everyone speaks and says hello because they truly appreciate you as a customer and a part of their business. I can speak from experience with braces, retainers, etc as a kid, everyone wants the orthodontist visit to be painless and fun. The staff makes sure you are comfortable and engaged so even if it is a little painful, you don't notice at all. Every kid I saw there was wearing a smile on their face from the time they arrived to the time they left and that speaks highly of the entire team. Even being escorted to the chair, the best part of my visit was Dr. Hilgers. He greets every patient with a smile and ensures that he gives his personal best service every time. He is very thorough in explaining all procedures and ensure that the the quality of care you receive gets the best results not to mention a beautiful smile. As I left for, each staff member thanked me for visiting their office and made me feel like I couldn't wait for my net visit. By the time I left, I was smiling and wanted to tell all of my co-workers and friends that Dr. Hilgers has the best orthodontic office I have ever experienced and all of their family should have the same experience. SInce then, I have shared my story with people at work and hopefully they will visit soon. I know that reviews are important to the growth of a business but they also give new customers a different perspective on what they may be walking into. Well, I can say by far, Dr. Hilgers Orthodontics is the best in Phoenix and I plan to be a long time customer. I wish that other numerical and dental offices could vista their office for one day and take some notes, because they would definitely see what the customer service standard should be like every day.

I have been going here since I was nine (I'm now 23) and continue to come here even into my…read moreadulthood because the service and the staff is phenomenal. They do excellent work, the office is adorable with arcade games that are great if you have to wait for a bit. Also I get compliments on my teeth all the time! Doctor Hilgers offers personalized help and is always so attentive to your specific needs. As long as I need orthodontics care I'll be going here.

Absolutely best staff and experience thus far. Thank you!!! I appreciate it…read more Dr is very informative and staff makes you comfortable

I am a new patient at ProSmiles Orthodontics. I love their hours of operation since they are also…read moreopened on Saturdays. I broke a wire and was able to get in the next morning and didn't have to wait an absurd amount of time. From the consultation to getting the braces on, it was very professional. The staff and Dr. McGuire are awesome! My fears were alleviated with getting braces for the 2nd time, even at my age.

I have had 5 of my kids come here for braces over the last almost 10 years now. We love them! All…read morethe staff is great. They are reasonable with their pricing. Dr Moore is awesome. Plus they don't mind that my kids come without me since I am always at work. These guys are the best!

Thank you to the staff and wonderful doctor! All 3 of my younger boys have braces and things are…read morewonderful.

This place is terrible. Took advantage of me when I was 20-21 by pushing me to do Invisalign…read more Unfortunately, being 20-21 & trying to start a career, I was unable to make dentist appointments. I went into a scheduled appointment only to be told my Invisalign apparently expired & I would need to purchase another set. I was never told in the beginning or at anytime that the Invisalign had a "deadline" or expiration date. Thousands of dollars that I paid & my family helped pay for nothing. Be aware, get things in writing when dealing with this place!

I was advised that I needed complicated treatment that would necessitate a couple of thousand for…read moreout of pocket cost. While waiting to save up the money a year passed with no problems. I went to a new dentist who double checked and advised there was no issue. Practice seems very cordial but focuses on generating revenue. After a cleaning that was covered I was given the usual swag bag-toothbrush, floss and toothpaste. I was then told there was $25 charge for the toothpaste. On another occasion I asked the office to check whether a cleaning was covered 2x. They said yes, Reality not covered, They didnt care

always amazing with the kids super friendly staff looking for a dentist this is the placeread more

The front desk is great, they even have toys and digital toys to play with while waiting…read more Our nurse had a horrible bedside manor and was extremely rough, I had to stop her mid cleaning because she was forcefully pushing on my daughters jaw. Doctor Olga was much better and seemed very intelligent. I plan to follow up on this after our next appointment.

Dr. Yokhana was very attentive and took special care to make sure all of my concerns were…read moreaddressed. He made sure I didn't have any discomfort. He is an excellent dentist and very professional! I definitely recommend him!

Was a new patient there a few weeks ago. Needed a cleaning, too. Taken to the patient room, talked…read morewith by someone, not sure who he was and he asked questions about my health, not my teeth. someone came in took xrays and gauged my gums and I was left to sit there for 20 min. I got up and walked out and will never go back.

Scam. I went in for a consultation and images. My insurance…read moreis great and covers most of the cost. My mistake was signing the contract. I never had the Invisalign trays even made, I had a total of ONE visit to the office for that one initial consult and exam. I was medically unable to proceed with the treatment due to jaw pain. After that resolved, life changes prompted a move out of state. Again, I only had ONE visit with this provider. When I contacted them to talk about options, they asked if I'd be able to start the trays and then fly back here periodically for check ins. (lol!) I told them I couldn't obviously, so my only other option was to cancel the contract (the trays were never even made). I was made to pay over $400 to end the contract. My insurance made multiple payments to them, yet I was told that they charged these exorbitant fees for consultation and imaging. So for one visit with this provider, I'm out not only the deposit, but over $400 to end the contract. What a scam!!!!!!

I used to wear braces as a teenager. I wore them for two and a half years. I then was in a retainer…read morewhich I must've lost or they couldn't fit in my twenties. My teeth had shifted. I didn't like how crowded my bottom teeth were and my top teeth stuck out some. I didn't like my smile anymore. I was referred to Dr. Murphy in 2016 but I couldn't make up my mind what I wanted to do. In 2022 I decided to have a consultation and move forward with straightening my teeth. I chose braces :) I took great care of them and each visit at their office they took great care of me. You get Murphy money at the end of your scheduled appointment which is neat because the more you have you get a prize. After one year, my braces came off and I had to wear invisalign to help move some teeth where my braces couldn't. I recently finished my treatment plans and now I wear a retainer. I love the way my teeth look and my smile is so much better! I could say so much more about my experience here! I want to thank Dr. Murphy, Dr. Kyger, Amy and all the Orthodontic Assistants who also treated me kind and always answered any questions I had. I do appreciate all of you! :)

Horrible , Horrible , Horrible. Moral Compasses are skewed in this office …read more I wouldn't have made a review if this was my first visit but since being a client for a few years here I am. They DO NOT treat ALL patients the same. I have never ever been treated this way. Dr Collin's should hang up the white coat and move on !!!! Alameda Crossing, get your moral compass together!!! I didn't want to leave a star but it MAKES you. Read it as negative star.

Friendly staff, clean environment. Dr. Wallen is an absolutely a great dentist. The front desk…read morestaff is always so helpful.

Horrible customer service, reception hung up after I asked a question. Really rude if you ask me. I…read moreeven tried to call back 2 times. Called on a different number and they ended up answering. A simple "no we do not" would have sufficed. Do better.

I read that Avelle was rated as one of the best orthodontics practices in the West Valley, and now…read moreI know why. I've had my lingual bar since the 80s and my orthodontist retired a long time ago. I had issues with a wire that was cutting my tongue. I made an appointment to see the orthodontist and he told me it was an easy fix. He fixed my lingual bar and put me out of my misery. I was prepared to pay and he smiled and said it's on me. He made my day! I highly recommend this office. The staff is very friendly and the office is very calming, and professional, and I've seen some before and after pictures of patients who have had work done here. If you or your children need orthodontic work I highly recommend Avelle in Litchfield.