Sonny's released my car to me done, without fixing any of the damage underneath. Returned it with…read morean appointment, to fix their completely ignoring the underside damage. They didn't have the parts, said they would call when parts are in.Two weeks later I called and the parts were in (thanks for the call), I made a fourth stop/appointment. They put some new parts on the bottom but never addressed all the damage and noise. They never finished the work. All of which is described in the report and paid for by me and my, Insurance company. They then said "it's probably a tie rod and they'll have to take it somewhere else to determine if the damage and noise was due to the accident".... Yes, it was, on the report and PAID to Sonny's to fix! I have used Sonny's for 30+ years, the latest ownership ain't no Sonny. The travel and time spent so far on this PAID for job is now more than I've spent on the deductable. I do not recommend, nor trust this shop. I will repair it out of my own pocket rather than get them a opportunity to not fix the agreed upon paid for work. As of now five 72 mile trips to have my car not fixed. Cheaper to deal with it locally, by a trustworthy business. caveat emptor

Had a problem with my car traveling through TC and pulled into Sonny's. They got it in and resolved…read morethe issue. Great place and incredible customer service!

Very willing to work with me. Amazing team. He's going to fix my rust this winter. He's a very good…read moreperson and great value

Jane and Larry were consummate professionals, extremely customer service oriented, and produced an…read moreexcellent repair. They took over communications with the insurance company minimizing my hassle and performed the work precisely on schedule. The car was returned to us seemingly detailed on the inside and out (a big improvement for a minivan accustomed to 5 kids). I can't recommend them highly enough.

Traverse Body and Paint Center was a delight to work with from start to finish. Jim and Mike were…read morevery personable and reassuring that we would be taken care of. The turn around time from when first inspected to completed car was surprisingly quick. The team that supports this company were very professional. Amazing work on vehicle and yes, does look brand new. No question to where to take our vehicles. Thank You!

GREAT job!!! I got estimates from 4 places and 3 wanted my car for 10+ days and were more money…read more Traverse Body and Paint quoted the best price and ended up even less plus they got it done in 3 days. They washed my car and cleaned the interior too. Very polite and answered all my questions including some advice about insurance. Hope I don't need to but I will use them again if needed and will recommend them to anyone else who does. THANX sooo much from my Prius and me. Keeta

I hit a beaver on my way to work one morning. It was a light hit - just the front bumper, grill, an…read moreair exchanger, radiator, and a few plastic pieces that help direct air was all that was damaged. No metal pieces were bent, no frame damage, and even the A/C condenser survived with no damage. My normal repair shop was backed up with customers and didn't have room for me to have my car towed there, so I chose to have my car towed to Serra (then Bill Marsh) Body & Paint solely on their reputation, and they were one of the body shops that my insurance recommended. When I called them, they also had room and could accept my car right away. My insurance adjuster initially totaled my car, as it has over 200K miles and wrongfully thought that I would just want a check for the downpayment on a new car. Long story short, after I found out that AAA's initial damage estimate was less than half of the value of the car, they reworked the claim so the car would be repaired instead of being totaled. In the meantime, Serra (then Bill Marsh) Body and Paint was less than helpful. I received a FEW calls wanting to know when I was going to clean out my car so that it could be scrapped! It took over a weeks worth of calls and emails between me, them, and my AAA agent for them to finally get on the same page and tear the car down to get a proper estimate for repair. By this time, Bill Marsh Paint & Body was days before Serra was taking over, and they just wanted my car "off their books" according to Ron. I received yet another phone call from Ron stating that my car was totaled, and they needed me to clean it out so that it could be scrapped. I didn't even know they had looked at my car yet! They never went over the estimate with me, and when I arrived in person - once again they never discussed the estimate, they just stressed how much my car needed to be "off their books"! The person behind the desk finally printed up their estimate (over $11,000) which was nearly 3X the amount that AAA estimated, which was basically a "go away" estimate as they just needed my car "off the books" according to Ron. Mind you, this was after my car had been up there a month at this point, and a full TWO WEEKS after AAA agreed to have them repair the car instead of totaling it out. Do yourself a favor, and DO NOT waste your time bringing your car here for repair! If anyone from Serra corporate reads this, the BEST thing you can do to bring this body shop back to the reputation that it once had, is to eliminate the current employees that are dragging down that once good reputation. Personally, I wouldn't consider Serra Body & Paint a viable repair option until Ron, Bruce, and Jeff have been replaced with people who remember that the customer walking through the door is who keeps the lights on and the bills paid. As long as those three are still working there, I'd go somewhere where you'll be treated with respect, and valued as a customer. I'd HIGHLY recommend Fox Motors Collision Center, and Gerber Collision & Glass. I've had NOTHING but great experiences with both shops. We were ALWAYS treated with respect, (unlike Serra Paint & Body who treated us like second rate citizens), and their work was second to none.

i had work done on my 2018 gmc sierra everyone in the front office was very helpfull and the body…read morework and detail was like i picked it up at the dealer ship

Great service. Kept me up to date on the repairs and timelines. Excellent/quality work and my…read moretruck is perfect.

I went her cause only place in TC that is authorized for usaa insurance. Beware they are Shady!…read more Had an appointment and made me wait 20 minutes. Then when I said I need to go it's my lunch brake a guy came out. Did an estimate and he said he would get back to me tomorrow. I waited 3 days I called. Left message. They never called me back. I called my insurance adjuster and he said I canceled the order. No I did not.... shady place cause they knew I would give a bad review with USAA. They get dinged if they get bad reviews through insurance company and they started out bad.​

I cannot say enough about the service I received. It was awesome. The repaired my car to the…read morehighest standards, worked seamlessly with my insurance company and where true to their work in all that they did. You can't go wrong working with these people. THANK YOU Grand Traverse Collision

I just love this place. Always a good value. I support a business standing against the…read moreunconstitutional orders mandated by the governor. It to bad this person above felt that she would assert her opinion as a 1 star. Very damaging for an otherwise excellent business with fantastic customer service.

This is an outstanding team and they do an excellent job! They go beyond the call of duty! I was…read moreawaiting my vehicle before a holiday weekend and they delivered!! I'm beyond thankful to their secretary at the Collision Center as she waited for me to return my rental to the airport after closing!! "She deserves a raise!" Williams Honda has an extraordinary team! From Josh and Ryan at Honda Service, Parts and the entire team at the Collision center. Everyone goes beyond what is required and I'm so happy to be home in the City of my birth to have such extraordinary service! Keep up the great work!! Hats off to the labors of Travers City! Thank you for ALL you do for our community!​

Everyone very friendly and work their hardest to get your vehicle done!!…read moreThank you! All staff professional. Appreciate the efforts.

Very honest and organized. They communicate what needs to be repaired and what repairs can wait and…read morethey don't try to fix things that aren't broken. I know if I make an appointment with them and drop off my car in the morning, they have it done by the end of the day. They're fabulous.

I had my vehicle towed their for diagnostic and repair. My car sat in this parking lot for a week…read morewith no communication on when they would get to it. I use to have good service but not much communication or potential assistance on estimate timeframe. Ended up towing somewhere else. I need my vehicle.