During the week of September 16th, I bought 17" used tires for the front of my 2019 Honda Accord…read morewhile visiting TC. Once I got home and looked at the tires (snow tires) I found that they were checkered with dry rot and one tire had a large gash. I spoke with Alisha on October 3rd to share my findings. Upon checking with the company, they stood behind their service and tires. I want to thank you all for your integrity! Great character is hard to find. I initially chose Accurate Wheel and Tire bc of the positive reviews. I am happy to say you all lived up to the hype. Thank You!

I was a repeat customer to AT due to being a good value, HOWEVER, when I had an issue with a new…read moreset of tires, having groove wander or trimlining, less than 500 miles on them, causing instability on grooved highway pavement, that felt very unsafe, the manager would not speak to me in person. The best she offered was a new set at a 10.00 Per tire discount. I expected to take a 25%, or a bit more hit on a new set to feel safe, but basically, I had to buy a new set. The manager was unwilling to speak to me in person. Very bad business ethics. Also, drove 4 hrs to give AT my business and then 4 hrs back to address the issue. Extremely disappointing!! Would not recommend. Will not return. Will buy new set elsewhere.

We had gotten tires for them 5 days ago and ended up having a serious puncture in the tire. They…read morehelped us spend as little as possible and made us feel taken care of! Discount tire is my forever tire company now.

Needed to repair a tire with a nail in it, while in the middle of a California-Michigan roadtrip…read more Scheduled an appointment online, arrived early and was met by a friendly, professional and competent staff who quickly got us back on the road - for free - with a repaired tire. I purchase tires and have them balanced/rotated annually at Americas Tire on the west coast. Delighted to have the same excellent customer service here at their Discount Tire sister chain. Highly recommended!

Juniors always provides friendly, affordable service on repairs and fair prices on new tires.read more

Had a brake issue that needed diagnosing. The Junior's team looked at it for free and went beyond…read morethe call of duty when they heard what we thought the issue was. Their mechanic was not in but they did what they could. Truly nice and honest guys that really helped us out. Did I mention they did this for free! 5 stars!

Rude and incompetent. Extremely overpriced. 550 in labor to change an easy to reach O2 sensor and a…read morevalve cover gasket. Then there's the mandatory 150 for the computer scan. This place is a complete ripoff. Oh and the check engine light came on right after I left and the misfire issue wasn't corrected. Highway robbery. Avoid these crooks

I had called them and made an appointment to get my front brakes done. The day of the appointment I…read moredropped off the car and went to work. When they called they said both front and rear needed replacement, which I suspected, but I told them I only wanted the front done because I couldn't afford both and the front are more important. I picked up the car after the shop was closed and discovered they had completely disregarded what I had asked them to do and replaced the rear brakes. I called to complain and the manager told me they did what they thought was more important and what I asked for didn't matter. Never again.

I was visiting relatives in TC when the brakes went out on my truck. We needed to head back home…read moreto Chicago that day, and I was worried we were going to get in a crash or not make it back. I called this place and asked if there was any way they could look at my brakes that afternoon. To my surprise, they said while their schedule was booked, they wanted us to travel safely so bring it by. I brought the truck in, and "Bob" (the guy I talked to earlier) suggested my wife and I go on over to a nearby diner, have some lunch, and he'd call with an estimate. There were six local jobs ahead of me, but Bob got us in on the next available lift, saying, "These folks have to drive all the way back to Chicago, so let's get them on the road." We were just finishing our lunch when Bob called, and informed me I didn't need new rotors (as I had suggested to him), but just their 'standard rear brake job' - which would run about $214.00, and included top-end ceramic pads, turning the rotors (including the parking brake drum), adjusting the parking brakes, and a 30,000 mile guarantee. I was very surprised that they would be honest enough to not replace the rotors, and very appreciative of their willingness to get it done so quickly. By 4:00 PM we were pulling out of the drive, and on our way back. The brakes work great, and the bill came in exactly as they had estimated. For the price of two tanks of gas, I have brakes with a 30,000 mile guarantee. I wanted to extend my sincere thanks and gratitude to Chris and Bob at the Brake and Alignment Service Center, an honest, reputable, and ethical business. If anyone needs brake or alignment work in the Traverse City area, I highly recommend the Brake and Alignment Service Center.

This place does not operate in good faith. I want to start off with I did try to handle this…read moreprivately with them. I went in to speak my concern with brake work that had been done and what I was charged for. They took pictures and stated that I would hear from someone on Monday (this was early Friday). I took my 3500 truck in to have a vibration looked at. Told them to inspect the suspension and brakes. They called and told me the front rotors were warped and the rears were glazed. They recommended to replace front and rear pads/rotors. I asked if the calipers were fine, Alexis stated they were fine. This is the first time I spoke with her, I started with Philip the manager. I agreed to have them do the front and rear pads/rotors. First thing the next morning I get another call from Alexis stating that all 4 calipers need to be replaced. I asked what changed since the inspection the previous day where I was told they were fine. She stated that they were all seized. They stated an additional almost $1800 for the calipers only. I declined and stated to just put it back together and I will pick it up early afternoon. Shortly after hanging up I received another call back from Alexis. She stated she was still going to have to charge me for the front and rear pads/rotors since I authorized this the previous day and that the work had already been performed. I acknowledged and was ok with this since I did approve the work. I arrived at the shop at 1:05, early afternoon like I stated. My truck is on the lift with rear and front tires off. I go in to ask for my truck, she stated that I said early afternoon for pick up. 1:05 is early afternoon to me. I asked why there is still old rotors on the back when I was told on the phone that the front and rear pad/rotors were already replaced. Alexis told me that they took the new stuff back off and put the old back on. I inquired about the logic behind this. The manager, Philip stepped over. I said to put it back together and I will pay for the work that had been done. I ended up paying for front pads/rotors. She stated they were having a hard time getting the calipers back on the front since there is new pads. I went to Art's auto and picked up all four calipers to change them out the next morning. When I took the front calipers off, I was shocked to see the lack of work performed. On the invoice I was charged 269.98 for pads/rotors which "includes cleaning and lubrication of brake components." They put brand new pads on, did not replace the shims with the new ones, nor did they clean or lubricant the old existing. They did not clean the slide pins at all. I went in and spoke to Alexis about this. Philip was off that day. I brought the old calipers in to show this lack of work that I was charged for. When I came in, I was polite, asked to speak about my bill and a concern I have to work that was done. I asked to speak in private so the waiting room people would not hear about the kind of work that was done. I was told that I would hear back from either Philip or his boss Dan. I did not hear back from either about my concerns of doing honest, good faith work. I 100% will not trust this place to do work again, nor would I recommend anyone else use them unless it's just putting tires on. I attempted to allow them to make it right and hear my concerns, which they chose not to do either. Disappointed to say the least. I wish this would let me post the pictures of how nasty the shims and slide pins were.

Williams sure has turned around with Dan O'Connor being such a wonderful guy &…read more Ed Is also a GREAT guy to work with! Their customer service has been awesome & sure was Great to work with them!!! The Shank's will be back!

The worst service ever! Had our Honda last Friday at 11am, didn't even work to diagnose it until…read morelate Monday and sent us on our way! Maintenance light comes on as soon as we leave? It's under warranty for phucks sake! Do not buy or get your car serviced as this shitty place. Turning this over to consumer protection in Michigan.

We were driving through Traverse City on a Saturday morning and noticed we had a flat tire from a…read morenail. We called tire factory, they answered immediately and told us to come in. From the time of our phone call to the time our service was finished driving out of tire factory was less than 45 minutes. They patched our tire quickly, despite what appeared to be a busy Saturday and the service cost us less than $30, we were so impressed. Highly recommend their services!!! We were back on the road and enjoying our weekend in literally no time at all, thank you!!

if I could give less than one star I would. when I questioned what tire had been replaced an…read moreemployee raised his voice at me. I am filing a small claims against them but its not about the money. its admitting a mistake was made.took my car to Discount tire and the problem was fixed without incident.born and raised in this town and never experienced anything like this in customer service!