1. Omega Case Company

    1. Omega Case Company

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    Burbank, CA

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    Omega Case Company

    4.2 (5 reviews)
    Closed 9:00 am - 4:30 pm

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    Randy V.

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    12 years ago

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    Randy V.

    Lee, it was great working with you & thank you for your business!

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    11 years ago

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    Randy V.

    Thank you so much for comments Larry and your business!

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    Rooter Guard

    Rooter Guard

    4.3
    (188 reviews)

    Eddie was amazing. Nice guy , fast and efficient. The…read morequality of his work was outstanding. I thought the price was very good for the amount of time he spent working on my leaky faucet. He explained everything to me through the whole process. I am very happy with the service and will definitely use them again.

    I contacted this plumbing company regarding a gas leak and specifically asked whether they handled…read moreboth gas leak detection and the repair in-house. I made it very clear that I had just had a bad experience with another plumbing company that sent someone who could only perform the repair and not the leak detection. I told them I did not want to waste either my time or theirs by going through the same situation again. The person I spoke with over the phone assured me that they handled both the detection and repair. I also specifically asked him to make sure the technician calls me before arriving so I could explain the situation and confirm that the technician was properly equipped. I was assured that the technician would call first. Unfortunately, none of that happened. The technician arrived without calling me and just as I had specifically tried to avoid, was only there to perform the repair. He then had to call someone else to come out and detect the leak. When the other technician arrived 45 minutes later, he began making excuses about not having the necessary parts and equipment to detect the leak and said they would come back later. I was told the parts were probably at their office and that they would return in about an hour. After waiting approximately 45 minutes, I received a call from the office saying they had found the part but wanted to come back the next day. I reminded the office that the technician at the property had told me he would return the same day once the part was located. The office then contacted him again, and the story changed. This time, I was told that he apologized but was unable to find the part and would like to return the following day. At that point, I declined their service. They wasted more than three hours of my time, despite the fact that I had specifically explained my previous experience and asked them to confirm beforehand that they could handle the entire job. The biggest problem was not simply that they were unable to complete the repair. The problem was that I clearly explained the situation in advance, asked very specific questions, and was given assurances that turned out not to be true. A simple phone call from the technician before arriving could have prevented this entire waste of time.

    Omega Case Company - localservices - Updated July 2026

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