I had a really great experience with this jewelry store and wanted to share. They did an excellent job repairing a piece of jewelry for me - it came back looking better than ever I expected. I didn't request the item to be repaired rather a person I knew who saw an opportunity to get it fixed and sell when I wasn't paying attention. Thankfully they are not that bright and left the receipt of the missing item in my room. Their honesty and integrity is outstanding. They helped me recover the items that had been stolen from me after I requested information on other missing jewelry pieces, which meant a lot. On top of that when I purchased back my items everything was handled fairly and professionally, including prices where they did not make any money for the headache. read more

Watch battery needed changing on my Breitling. They had the right tool to open the caseback, did an excellent job (still running great 2+ years later), and did so swiftly and professionally. Will go back next time I need assistance with this and other watches! read more

I recently discovered Omega Fine Jewelry when I needed a battery for my watch. I couldn't have been more pleasantly surprised by the excellent service & friendly staff. On a subsequent visit my husband & I stopped in to have his watch band adjusted . David & Shahan were courteous, prompt & professional. It's a pleasure doing business with them. read more

Shahan fixed a few of our watches. Speedy and friendly service, even while they were busy. Just moved to Mahwah, I know where I'll be going in the future. read more

Once you get past the messy look, the place is great! Shahan, Scott and Robert are awseome! Robert is a mastercraftsman and can fix whatever I break. Love shopping there - even if my bank account doesn't :( I definately recommend! read more

They fixed my watch that 2 other jewelers could not repair. Very professional staff. Delivered on time and reasonable charge. Will definitely go back again read more

I walked in yesterday for the first time to get a battery replace in my watch. While I was there they also cleaned 2 pieces of sterling silver jewelry I was wearing that had oxidized so badly they were black. In the 10 min or so it took to fix my watch they also cleaned my jewelry so well it looked brand new. Outstanding customer service. Whenever I need something Omega is now my first choice. read more

Love those place!! I took my wife's necklace there to get repaired and they were quick and super helpful. Id highly recommend and they have a great selection of jewelry aswell!! read more

Professional service for battery replacement and repairs. Reasonably priced and excellent customer services

I have to put a big shoutout for Omega Fine Jewelry!! I brought in a channel setting diamond wedding band with one diamond missing. Shahan put all the diamonds in a prong setting. The band came out beautiful!! I would definitely recommend Omega to everyone!! Lisa Edwards read more

Omega Fine Jewelry - What a beauty!!!!!! - Jewelry Near Me - Ramsey, New Jersey

Wonderful customer service and a beautiful selection! Shahan was great! I came to purchase a necklace for my grandma and she loved it. The quality is amazing and the help I got when picking it out was incredible If you are looking for an honest and fair jeweler this is the place to come! read more

I sold stuff and got good money from the sale. I bought jewelry from the store which was a great price and great service. They have also fixed jewelry for me. I am very satisfied with the store. I highly recommend them read more

Their watch is very beautiful with reasonable prices. Very good services! Shahan is a great boss! Would love to revisit.

I am giving Omega Fine Jewelry a 5 star rating because not only did they repair a pair of vintage Japanese hairpins that I have, but was able to replicate the style of the metal detailing as close to the original. Also Shahan told me initially that it would take a week for them to be fixed, but they were done in 4 days. To finish, the final repair price was within the price quote that I received when I dropped the pins off. Thanks again and I'll be happy to come back for future repairs! read more

Omega Fine Jewelry - Japanese hairpins that were repaired! - Jewelry Near Me - Ramsey, New Jersey

Shahan is the most attentive and knowledgeable jeweler I know. He has fixed countless memorable / expensive pieces. he also is great at finding the most perfect gift . His prices are reasonable and he is a joy to work with. I will never go To another jeweler. would recommend to everyone ! read more

I was openly fat shamed here. I would give this place zero stars if possible however they DID get my ring resized within the same day which I was grateful for. I came into this place in August 2020 to get my rings resized (posting this later). Full disclosure, I had gained a bit of weight and needed them sized bigger. Whatever no big deal. Well the jeweler (I believe perhaps the owner, or at least the manager- seemed to be the guy in charge) literally asked me why I needed it bigger. I was caught off guard and admitted "I've gained weight". He then asked me how long I'd been married and asked how my marriage is going. Thinking it was chit chat I was super friendly and answered honestly that it's going well! So then he said "so if you're happy, does that mean you'll keep eating more ice cream or less??" And laughed. I was appalled. I just had one goal, to get my ring done same day, so I nervously laughed and left as soon as I could. When I came back to pick it up, he asked me if I would tip the guy who sized it?? I politely asked if that's customary and he pressured me into it without giving me my rings back. When I finally was able to leave, he wouldn't let me go without taking his card to bring him jewelry I wanted to sell. I felt nervous the entire time so I was over the top polite just to get my rings back, pay, and get out of there. Also, I was super uncomfortable because nobody was wearing masks here. And other customers were yelling and arguing! Such a weird place. Misogynistic, disgusting, horrible business. Will never go back. read more

Don't trust Omega-Owner Sean is a lying scammer. I brought my swiss watch to Omega/ Sean the owner to be fixed. Paid for the repair. Within a week I needed to bring it back for the same reason. Never heard from Sean that my watch was fix because he lost the watch. He was to replace the watch with the exact swiss movement. It took months for him to do so. I had to chase him down. I bought the watch to another jeweler to find out he replaced it with a fake Japanese/Chinese movement. read more

Just had to say thank you once again to Shahan from Omega Fine Jewelry in Ramsey. As someone who knows next to nothing about Jewelry, he is patient and gives you plenty of time to decide. I have been to this establishment a few times now and the service has been sooooo good, I wouldn't think about going anywhere else.....Ken B read more

Went to get my ring fixed, the diamond was loose... they did it right away and it came out quickly and beautifully! I recommend!

BEWARE BEWARE BEWARE BEWARE ....;...This Sean is a rip off artist he sold a piece of mine (7500.00) after stating he would try, knowing I already had a buyer he sold on his own......to add insult to injury he charged a commission was completely obscene to my 70 year mother ... Id been told to watch out for him thing is I like to support local merchants read more

A TOTAL CROOK and LIAR. I am in the process of taking him to small claims court. He knowingly returned my $20,000 Chopard watch with the screws forced in and the movement destroyed after a routine polishing. He takes on work that he is ill equipped to perform. He denied any wrongdoing. Am currently in the process of taking him to court!, read more

Best service I have received! Went in to get a bracelet fixed and they were quick to get it done. The staff is very warm and welcoming. They were very professional and i am very pleased with how my bracelet came out! I would definitely recommend Omega to others! read more

Hard to find a jewelry store this good do not pass this one by! Best experience shopping for jewelry in Bergen county. Just go take a look! Let me start by saying this store has a beautiful selection of fine jewelry. The owner Sean new exactly what I was looking for. He really cared about his customers and brought such an array of elegant jewelry to pick from. I left the store so happy. Beautiful diamond studs, a birthday gift from my husband at a very good price. read more

HORRIBLE SERVICE...I have a 20 year old Wenger Officer's stainless steel watch. I took it in to get the battery replaced and it was a horrible experience! The owner could care less about me after he found out that I was not going to purchase any jewelry. He gave my watch to a worker for the battery service. The worker was inept and poorly trained. He replaced the battery and gave me the watch back but the face of the watch was clearly moving around in the casing because he hadn't put all the watch parts back before sealing it. And plus, the battery died about six months later. The store carpet was dirty and the display cases were half empty. Terrible place. read more

I went in looking for an engagement ring and was walked through the process with the help and guidance of Shahan. I knew the cut and color of the band that I was looking for but after Shahan recommended the setting and minor modifications it turned out to be the perfect engagement ring. My fiancé loved it and we will definitely be returning for all of our jewelry needs. read more

What a jerk this guy is that owns this place. I brought in my wife's wedding ring to get it sized up so I could buy her a new ring for our 10th anniversary. When he waited on me he was more interested in making other people in his store laugh at my expense, I don't mind a joke but he wasn't paying attention to me and kept looking at everybody else in the store while being a wise guy. He then said well what size ring do you need ? I told him that's why I'm here and that's why I brought the rings in. I don't know anything about ring sizes. Anyway, he continued to be a wise ass so I grabbed my wife's rings out if his hands, thanked him and left. What a jerk, don't waste your time, go some place that appreciates your business. read more

Long story short, when I went here to get a gift for a friend who was moving away, they promised to have the gift for me a day before I had requested it, but when I went in to get it, they said they weren't going to have it until after the date I had originally given them. It took all 3 staff members to call and get my item rush shipped and I am hoping they will have it for me tomorrow. In the meantime, every time I called to try to get an exact price, they would tell me they would figure it out later, or just "we give you a good deal." They also hung up on me a couple times when I was trying to find out when they would have the gift in. Definitely don't go here. They seem to decide the prices based on how gullible you look, they have no concept of customer service, and no matter when you tell them you need something, they are only going to get it to you when they feel like it. It's a dingy little store with terrible customer service and you can get much better product at honest prices almost anywhere else. read more

DO NOT GO HERE...I was robbed of $100s of dollars from this crook after being a loyal customer for many years. The owner, Shaun promises you one thing and tries to trick you into accepting something else. He avoided my phone calls, kept telling me my jewelry would be in the next week and I waited months and months and when it finally came it, it wasn't what I ordered. He refused to give my money back, was incredibly disrespectful to me, and after i threatened to call the police he gave me only a portion of my money back. Do not trust this man with your money or diamonds there are very shady things going on behind closed doors here. I will NEVER step foot into this store again. It seems as if others have been scammed here as well based on the reviews so anybody thinking of going here, take these reviews into serious consideration. read more

Don't go here. The owner literally was trying to scam someone right next to me while trying to get me to pay for low quality parts to fix my watch which he returned to me with a grimy residue. read more

Was so pleased with my diamond studs and getting a decent deal on my very first Rolex; that was until I happened to be in an authorized Rolex retailer having my engagement ring cleaned. Aftermarket bezel, aftermarket bracelet, after market diamond face- all confirmed by Rolex. Presented this to Omega and was told that they were wrong, owner of authorized retailer was trying to "make a sale" and that there were no returns on previously purchased merchandise. Buyer beware- if you're buying Rolex, DY, or other branded merchandise from Omega- have it checked for authenticity before purchase. read more

Unfair and awful service. I went in with strong intentions to buy a charm I'd previously liked, and had to wait around the store until an employee asked if I needed help, despite the fact that the owner wasn't doing anything in the time I was waiting. The employee was helpful, but the owner was rude and inconsiderate, speaking between large bites of his lunch he neglected to chew. After discussing prices we came to an "agreement" that I knew was slightly more expensive than a price I could've found elsewhere, but was willing to pay in order to support a local business. I handed over the cash after being handed the charm, and suddenly he refused to return me the change I was due. He decided the price we agreed on wasn't enough of a profit for him and swindled me out of excess cash. After seeing my dissatisfaction, he attempted to have a pleasant conversation so I wouldn't feel so cheated after leaving the store. I definitely won't shop here again, but if you don't mind paying more than you should to support someone who doesn't appreciate it, feel free. read more