On Wednesday, May 6th, I spoke with Evan Rose about an internet issue I was having. Not only did…read morehe help me, he figured out how I cound save money as well! I was very impressed with his knowledge and attitude. I was considering adding another internet provider but will not need to do that after learning what I could do with Hotwire. Thank you very much Evan.

Brief but complete zoom session. Super comprehensible with insightful use of remote to access…read morenumerous features.

Absolute worst - no interested in serving - I was coming from Att with 2 phone lines and now I am…read morestaying right where I am. These guys in this store were arrogant and had no desire to help us. We walked out and not going back

Wow! This place is NICE!…read moreI had to physically come here to exchange my router as per a HORRIFIC experience with Xfinity call center and technician experience! ( that is a whole separate review) OMG beautiful place and the service is top notch! This place puts the apple stores to shame! I will never call the Xfinity number again but come here! I highly recommend this place! W O W !

They were very busy for black Friday. But they got me my pick up order and traded in my old Watch…read moresuper quickly and professionally. I didn't catch the names of the guys who helped me, but they were great as was a lady who I believe was a manager.

Went with a friend, a long time Verizon customer, to upgrade her phone after receiving an email…read more Gruf staff member told her the offer was not available in store and suggested she upgrade her plan and increase her monthly charge by 70%! Laughable! Offered it with a straight face! Overall cold and harsh. One fellow smiles and is pleasant, the other folks not so much. Glad I'm not a Verizon customer!

The communication is horrible. If you need any kind of support you can absolutely forget it . Lets…read moresay they up grade and you need a pin there is absolutely now way to find a pin . Which could be an easy fix by putting it in an email. That's what I would consider a small complaint. As far as service, weak internet,need a transponder in every room or WiFi is sus . It's horrendous. I have to use because of my building but I am going to try to push for another carrier.

Horrible! Run, don't walk. If there is a problem after business hours, there is no one to speak…read moreto. Just leave a message like on an old answering machine. Good luck to you folks. You might be better off with rabbit ears.

I am updating my prior four star review from seven years ago to a solid five stars…read more I had an appointment this morning for a new device setup and they took me fifteen minutes early! Adelese quickly checked me in and I only waited about five minutes. Andre came to assist me, and he put my screen protector on for me. I am just not good with these things. He processed my payment for my car charger, screen protector & a few other things I needed. He was awesome. Very helpful & more importantly, very nice to work with. Adelese was amazing as well. She transferred my contacts, pictures, etc & she answered all of my questions. By the time I left the store I felt like I made a new friend. Adelese was very good at explaining some of the phones features to me & she was knowledgeable about my new phone which was a huge relief to me. I am technically challenged so I can use all the help I can get. The store is clean, most of the employees were wearing a mask and they all worked together as a team. I am very impressed with the excellent customer service I received this morning. I went from using an ancient S7 to the new S22 & I love it. I have been putting off my upgrade for a few years because my S7 was and still is working beautifully. A little slow but I loved that phone. This is a corporate store so you will be in good hands. Appointments are not mandatory anymore but I highly recommend making one. It's just easier, in my opinion anyway. I noticed the reviews aren't very good but I have only had positive experiences here. Thank you Andre and Adelese for all of your help.

If you want customer service go to AT&T this store is the absolute worst and a little Asian general…read moremanager should not be working in customer service I've been a Verizon wireless for 19+ years after my experience today I've went to AT&T

Sling acknowledges technical problems but refuses credits…read moreSling is the worst customer service and technology. They have admitted that they have a technical problem that needs to be solved and "are working on it". However, they refuse to stand behind their customer experience. I was and am unable to enjoy sports that I paid for because of their own technical difficulties but sling refuses a partial refund or credit. For $5 credit they could have had a supportive consumer and avoided this, but I tell everyone I know about this. Do not buy anything from them if you expect basic capabilities and or customer service of any kind.

When attempting to go to the office at 2700 St Rt 7(441) in Hollywood, there is a U-haul storage…read morefacility at that location. Calling the number posted gets a 3rd party "customer service" person who will hang up on you if you ask any question that is not I their script. This happened 3 times and no one knows where the Hollywood location is or can connect you to that location. They can't even tell if the location is open or not. Some customer service!!! Makes one wonder if they really are an Internet provider if they don't even have an office to go to to review plans etc.

I highly recommend working with QXC. The quality of service they provided our multifamily building…read moreis great. And so is their customer service. In addition, QXC was able to work 'outside of the box' and customize solutions for us in a way other standard providers could and would never do.

From the owner: QXC is a network engineering firm providing Internet Access, Managed WiFi, TV and VoIP Phone…read moreservice to business, Federal/Military, Outdoor Events and HOA/Condo Residential customers.