The first thing I saw when I logged onto my Verizon account was that I had a $600 rebate for a new iPhone. [[HIGHLIGHT]]I went to upgrade my phone expecting the salesman to tell me same thing. I told him I wanted an upgrade and asked if I had any discounts. He disappeared for 10 minutes, came back and told me my only option was to pay full price for the phone over 36 months[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I asked him if he was sure about that, I asked specifically if I had any rebates. He said he was sure and I walked out.[[ENDHIGHLIGHT]] I went to the store on BBB and Lyons the following morning, they mentioned my rebate right away and set me up with my new phone which was $600 over 36 months. Read the reviews. The Congress Verizon store is awful. I felt like I was being sold a used car. Stay away. This store is a joke. Update after owner response. Don't tell me your store has standards. I was almost blatantly ripped off by your sales person who led me to believe I didn't have a rebate. HE WALKED INTO THE BACK OF THE STORE FOR 10 MINUTES AND LIED TO ME. He gave me a quote with basic information on it. I felt like I was buying a used car. Ive been a customer of Verizon for 25 years. I've upgraded at various Verizon stores and this is the first time I've seen anything like this. Are you serious with your response? You'll look into this? You are either completely incompetent as a business owner or you don't care because tactics like this net your store extra money. I want to know how many Verizon customers this store has completely ripped off. read more

If you want customer service go to AT&T [[HIGHLIGHT]]this store is the absolute worst and a little Asian general manager should not be working in customer service[[ENDHIGHLIGHT]] I've been a Verizon wireless for 19+ years after my experience today I've went to AT&T read more

I am updating my prior four star review from seven years ago to a solid five stars. I had an appointment this morning for a new device setup and they took me fifteen minutes early! Adelese quickly checked me in and I only waited about five minutes. Andre came to assist me, and he put my screen protector on for me. I am just not good with these things. He processed my payment for my car charger, screen protector & a few other things I needed. He was awesome. Very helpful & more importantly, very nice to work with. Adelese was amazing as well. She transferred my contacts, pictures, etc & she answered all of my questions. By the time I left the store I felt like I made a new friend. Adelese was very good at explaining some of the phones features to me & she was knowledgeable about my new phone which was a huge relief to me. I am technically challenged so I can use all the help I can get. The store is clean, most of the employees were wearing a mask and they all worked together as a team. I am very impressed with the excellent customer service I received this morning. I went from using an ancient S7 to the new S22 & I love it. I have been putting off my upgrade for a few years because my S7 was and still is working beautifully. A little slow but I loved that phone. This is a corporate store so you will be in good hands. Appointments are not mandatory anymore but I highly recommend making one. It's just easier, in my opinion anyway. I noticed the reviews aren't very good but I have only had positive experiences here. Thank you Andre and Adelese for all of your help. read more

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On 1/2 I bought 5 devices. [[HIGHLIGHT]]I refused to add any additional services to my account that are even promotions because the in store promotions, even at OFFICIAL VERIZON STORES is not the same as advertised on national ad campaigns.[[ENDHIGHLIGHT]] After my purchase, services were added to my account against my express wishes and practices. [[HIGHLIGHT]]It took my continued attempts at calling, tracking, complaining and following up for over 2 months to get my services corrected and costs refunded.[[ENDHIGHLIGHT]] I also had to be paid for that time. A communications company has an expectation to have their business offerings together and not have customers be required to put in their own skills and hours of taped conversations to get corrected service. read more

Really this review is for Verizon Wireless billing so it's for the corporation. [[HIGHLIGHT]]If you are considering moving to Verizon Wireless -- DON'T! Something is wrong with their billing system[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]We have been longtime customers and have been enrolled in auto pay almost from the beginning.[[ENDHIGHLIGHT]] Recently, we received a late payment notice. How could that be, when our payment is automatically debited form our checking account? [[HIGHLIGHT]]Several hours and phone calls later, it is still not resolved and the supposed Customer Service Supervisor, Bree is useless.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]AVOID Verizon Wireless!! My actual rating would be 0 stars[[ENDHIGHLIGHT]]. read more

1.everything about verizon sucks!! 2.horrible service 3.tons of dropped calls especially in florida 4.way over priced. 5.customer service is worst. it's located mostly in the philippines and can tahe 20 to 60 minutes for them to pick up 6. get your service from anyone else 7. they scam you when buying iphone or ipad. read more

it is a 3RD party store. weeki just wants to make a sale. I went in stating that my phone drops calls and my voicemails come a day late and a bunch of other issues. He said I needed a new phone so I ended up paying all this money for a new phone to find Out it wasn't the phone. [[HIGHLIGHT]]He never sent me a receipt. I had to keep calling to have one emailed to me.[[ENDHIGHLIGHT]] I've spent more than 10 hours on with Verizon. Verizon didn't want to acknowledge the issue was on their end. It was an issue with Verizon. They sent me to the Apple Store. The Apple store wrote up a receipt stating it wasn't in their end. Please See photo below. They said it was the carrier. When I told Verizon that this happened on my other phone, they should've acknowledged that it wasn't the phone, but no, they said it was Apple. Verizon Sent me a 200 dollar black box so this wouldn't happens. They did more than 3 diagnostics. I went to AT&T To change my carrier. That's when I found out that I was locked into a contract that I was not even told about. 15 years of being a Verizon customer and having Apple I did not get a warranty because I never needed one. Now I cannot return the phone and I'm locked in for a contract that I don't want. Do not go there. [[HIGHLIGHT]]I had to call several days later because he still didn't send me the receipt and he also didn't tell me how I had to deactivate my old phone.[[ENDHIGHLIGHT]] Do not go there!!!!!!! Verizon even gave me a black box so this wouldn't happen every time. They did a diagnosis on it. The problem got calls and so much more. I learned my lesson. I will be reading reviews before I go anywhere. Isn't that a shame? That's what we have to do. shame on the store so if the manager or owner wants to make this right, you can write me back and tell me I can return my phone. I noticed the owner doesn't make good on any of the complaints. She just keeps saying trust and honesty are important. These clients should've been able to go back to the store and get fixed. Whatever they were complaining about the owner. Never mention that. [[HIGHLIGHT]]If Weeki cared he would have told me to talk to the techinical deparment.[[ENDHIGHLIGHT]] It is very important to go to a corporate store !!!Not a store that gets all ones on reviews. !!!! After reading reviews, I think this is for all Verizon, so I'm talking about the one on Lantana and jog in Lake worth Florida. read more

Verizon - Mobile Phones Near Me - Boynton Beach, Florida

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This store is totally non-professional. Avoid Verizon Rep Joe H. NOT forthright and sneaky. They say one thing, but you are billed for something not done. Also added insurance ce WITHOUT asking first. [[HIGHLIGHT]]When confronted with their lies, they become confrontational.[[ENDHIGHLIGHT]] It's not a good operation. Tuan, the manager, is clueless and has a bad attitude. Another DEI hire, unbelievable . Avoid this store at all cost !! read more

My name is Jana Stark. I switched to Verizon back on May 3 ,2024. [[HIGHLIGHT]]I was told by my sales girl that I qualified for a promotion they were having for switching to them. It was supposed to be a $250 gift card for HOME Depot and after 65 days it would show up on my app to claim.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I just got off the PHONE with Verizon and now I'm being told that I'm not getting it because I had to sign up with the Verizon plus plans.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]That was NOT what I was promised I even switched my internet to your internet.[[ENDHIGHLIGHT]] I will not recommend your company to anyone! read more

Better than expected after reading reviews here. They lived up to the present promotion and took my nearly destroyed iPhone 12 and gave me a new iPhone 16. Also negotiated a better deal by bundling my phone with WiFi and signing up for you tube tv. With some included apps like Netflix and Max for $10. Much less than Netflix alone. Also great service. Anthony in Delray came to my apt and set everything up. [[HIGHLIGHT]]Only bad is that I found I could not get you tube tv on my bedroom tv but had a Roku I was able use and add the app.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I would give Verizon negative stars if I could.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have never dealt with a more inept company in my life.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The level of incompetence is astounding as is the misinformation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Promises to call back never carried out![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I can't say anything good about Verizon at all![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Customer service is in the toilet![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Stay away![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Any other carrier has got to be better![[ENDHIGHLIGHT]] read more

Great service, from John, answered all my questions! Got my new phone & made the changes I needed on my account. John also answered questions on a different phone on my account. read more

The manager, Kevin, and one of the representatives, Felix, we're rude and unprofessional. I would not recommend this store to anyone. We had a reservation and we waited 30 minutes. We had waited 25 minutes from the start of our appointment, I asked the manager, Kevin, we had an appointment at 4 PM. Do you think we might be able to see your representative? He said, "I have no one to help you." When I asked how long do you think it might be before we see somebody? He did not say anything. We finally saw a representative, Felix. He said, how can I help you. I said, yes we need help. We've been waiting over 25 minutes. Our appointment was at 4 PM. And he told me your actual appointment is between four and 4:30 PM. And I showed him my email confirmation, and said it started at 4 PM. The email said nothing about the appointment starting between 3 and 4:30 PM. Felix replied, "well, I'm telling you now." AVOID THIS STORE. read more

I know this store has bad reviews but we just added a new line in this store and had a great experience. John helped us, and did a great job. I would recommend this store! read more

I was hesitant about visiting after reading these reviews, but my experience was the opposite. Upon walking in the door, I was greeted. The wait was about 30 min. Mohammed was very professional and courteous. Ask for him when you go. read more

First time I have encountered a store or restaurant that has really bad covid practices. We went to this store and they had just one customer inside. When an employee came to the door he just told us to wait. But as their phone displays were empty I needed to ask if they were even selling phones during covid 19. He repeated that I just told you to wait. Then he launched into 3 long explanations of why phones aren't on display. I said ok we understand. So then he started a 4th explanation. At which point we were looking at each other in disbelief. Then he closed the door. He came back later and said only one of us could come in. Given we were there with an 80 year old who needed a new phone and it was 93 degrees outside I feel like he could have led with that when we first arrived. read more

Oh well....here goes. My sole purpose writing this review to ABSOLUTELY BASH this Verizon located in Renaissance Commons in Boynton Beach!!!!....and come to think....all Verizon's in general. I'm a nice person....but as the ole saying goes....."nice guys finish last!" In this case...explaining my story...it comes to fruition. I walked inside this store and was holding a "3rd party" Verizon Retailer bag. Before I could even try and speak with a representative to assist me, some random employee spotted me and my "3rd party bag" and immediately stated....that this Verizon has no affiliation whatsoever with "3rd party Verizon's"! So....right off the bat.....without hearing my story or struggle....basically I was told I was out of luck....and to get out of this store.....and head back to my "cheap" 3rd party retailer and have them fix my problem! That's how I felt! To say I was stunned would be an understatement! Well....I wasn't leaving this store until I spoke with someone to hear me out. I did....I believe it could have been the store manager....of course, being so overwhelmed in the moment....I didn't take names. Whatever.....here's why this Verizon and Verizon overall, could care less about customers, customer loyalty and only cares about the bottom line....taking your money, money, money!!!! These employees don't care for customers....they're getting paid regardless! What's one more complaint going to mean? Absolutely nothing. In this day and age...customers are at the mercy of Verizon, AT&T, Sprint, etc.....if us as customers don't like their terms....what can we possibly do?....go on living life without a cell phone??? A few months ago I visited a secluded national park in the middle of nowhere in Nevada. I dropped and shattered my phone. The camera on my phone was broken. I couldn't take photos anymore. What was I going to do? It was the start of my vacation and I couldn't take pictures....the basis for my entire trip! Take pictures! So...I lugged 75 miles away to Ely, Nevada...if anyone cares where Ely, Nevada is...(it sits along the Loneliest Road in America) - US Route 50 - yes Loneliest! This 3rd party Verizon Retailer couldn't fix my phone. My only option to have a camera for the remainder of my week-long trip was to not only buy a new phone here, but to switch carriers from AT&T to Verizon. I had no choice but to do this. In the moment, I paid full price to buy a brand new Iphone 10, switch to Verizon, with all the fees included...at regular standard prices. I was quite helpless and inundated by the whole ordeal. I walked out of the store, continued on and finished my trip and headed home. Randomly, I see a Verizon television commercial offering a BOGO - buy one, get one for free on Iphone purchases....along with another advertisement stating - switch carriers to Verizon and receive $300 off a new Iphone. Hmmm....well, why didn't I get any kind of deals like these? What the heck? So...I came here to this Verizon in Renaissance Commons to try and see what was going on? Could I be afforded anything? I only switched from AT&T to Verizon and bought a brand new Iphone 10 Max and got charged FULL PRICE!!! Yeah...that 3rd party Verizon dealer took full advantage of me and my circumstances. But here I am at this Verizon...I get told just by looking at my 3rd Party bag, they can't help me out. Yet...I speak with a manager, tell him my story....he starts fumbling around on the computer....crunches numbers and once again tells me "nope" there's nothing he could do. Since I arrived at this store longer than the "2 week trial period" from when I bought the phone, I was out of luck. Also, that $300 off a new phone was only for buying an Iphone 6. Why would anyone do that? This guy turned me down quickly and said there's nothing he could do. "Next customer". Ultimately, in the end....the purpose of my review is to state.....at the mercy of conniving hustlers...I switched from Verizon's primary competitor...AT&T, and bought a brand new Verizon Iphone 10 Max and received ZERO, ABSOLUTELY NOTHING IN RETURN. NO DEAL. NO COMPENSATION. NO REWARDS. NO DISCOUNT. NOTHING. My credit card was processed. My signature was set in stone. Wow, I'd say I was taken advantage of. As I walked out of this Verizon at - 1770 N. Congress Ave in Boynton Beach in Renaissance Commons - my lasting impression is they DON'T CARE FOR CUSTOMERS, they DON'T CARE ABOUT helping out HONEST PEOPLE in a bind, they only care about that bottom line - MONEY! In the end, the nice guy like me finishes last and the mega blue chip Verizon keeps winning, winning, winning. read more

This store is an absolute disgrace to Verizon as a company. First of all, my girlfriend went in because her SIM card wasn't working. Both the sales person and manager said that her phone is broken, there's no fixing to it and tried to pressure her into buying a new phone. There were both extremely rude, not helpful and a little racist. Needless to say, both manager and sales person couldn't pressure her into buying a new phone and never provided any additional solution except being rude. Both should be fired ASAP! Second, when she returned home with no solution, offended and frustrated , with her time wasted...since I also have Verizon, I simply swapped the SIM card and her phone miraculously started working....odd isn't it?? Bottom line, DO NOT go to this store and fire these racist, rude people! I will be following up with the regional management about this awful and unacceptable experience. read more

I traded in my 11 Pro on 4G for a 13 promax on 5G. The 4G LTE 11 Pro worked much better than this phone on the Verizon network. We Have been a Verizon customer for over 20 years the service in West Palm Beach Florida is horrible. If there was a problem turning on 5G they shouldn't be selling 5G phones. read more

Don't talk to the fat guy with the lisp. Literally useless. He could not help or answer any one of my questions and told me to call customer support. They said he should have easily been able to help me, and unjustly refused me service. Don't understand how they can have employees in here that are worse than used car salesman. read more

They are just great attentive and nice. Alex was great to work with- he was patient , knowledgeable and nice. I definitely recommend this place. read more

store employees on top and very courteous and helpful. took care of my problems with a new phone i purchased.

I had a 3 o'clock appointment and by 3:35 no one had assisted me. Meanwhile walk-ins were taken immediately by the store manager whose name I was told is Kevin. I questioned why he would take walk-ins instead of a customer who had an appointment and I was told it's their policy. I have been with Verizon for over 20 years and have 23 lines and was treated like garbage over someone that only wanted to buy a screen protector. It took over 20 minutes for that "screen protector" and they were still there when I walked out since I had another appointment. I know they were doing more than a screen protector and had simply lied to me. Please don't give them any business unless you enjoy aggravation and being lied to. read more

Horrible service and not much to say about the A-0 manager Ian. Would never do business with Verizon due to the treatment provided by such a person and lack of respect that he provided to us read more

I was in This location yesterday 11/27/2021 with my husband There was zero customer service displayed from manager name IAN his attitude, and non-caring whether we signed up as customers or not, The exact phrase he used before we left was this is the deal you can take it or leave it. Before things went wrong in the store, we were looking to trade in three iPhones that we currently own to upgrade to iPhone 13's I clearly see why this location's reviews are terrible. I don't understand how a store manager talks to a customers like that . Isn't he supposed to lead by example??? read more

the worst verizon we have ever been to!!!!!!!! we were just there and due to covid, they have a long line. we were definitely okay with that. however, they let someone cut in front of us, and by that means is the person who cut us knew that we were here before her but she was trying sooooo hard to get the guy who was taking names before us attention and he let her, that's absolutely unexceptionable! again, we were fine with waiting if the systems was first come first serve, but what we have seen was ridiculous! cutters would not have existed if we did not let them! we left right away!! our recommendation is to go to any other locations or carriers that do things fair and square! read more

I got a new phone for my husband, he only uses it to call and occasionally texts. all was ok. I had to get a new one because the 12 pro lasted only a year, due to no fault of my own. $ 990 wasted. Apple Store was no help with the speaker issue and the brown tint I got when taking photos.No matter the settings they tried at Apple worked. declined a new phone. so, I got the new 14 max pro. At Verizon store, I gave the guy my apple ID and password, asked him to ensure everything is uploaded to the cloud from my old phone, etc. got the phone, went home, half of my apps never came back and half of my contacts were missing. this has never happened before! Went back the next day, sorry, another employee said! I always made sure, all my apps, contacts, texts, emails etc is saved on the cloud! I had a horrible time uploading 2FA Authenticator app because he never told me, it needs to be moved over with the code. He just wanted to make quickly $ 1600. I will never get another phone from this store! I will get a Samsung next or an old flip phone. Apple will no longer make money with me and neither will Verizon. read more

I recently purchased an IPhone X and have been unhappy with the signal strength I was receiving with my current provider, AT&T. I went over to the Verizon Store to see if it was possible to switch to Verizon. This meant determining not only if my current phone was unlocked (I had gone to an AT&T store earlier and they were unable to tell me) but, if so, transferring my service including porting my number. I just want to say that the customer service I received at Verizon was outstanding. One of the specialists, Michael, not only spent an hour with me getting everything set up properly (he first determined my phone was unlocked) but he ended up reducing my monthly bill by $20, including a discount I was eligible for through my employer I had no idea even existed. Great job by Verizon and particularly by Michael. read more

What a disappointment. Had an issue with my email on my Verizon phone. Went in to solve the problem. The ma I dealt with said we would need to delete one of my email accounts. Then the other would take over. So I let him. Low and behold it deleted both accounts and he couldn't get them back. Told me since they were bellsouth.net I should go to att. So I did. They told me it was Verizon s problem and to go back there. Ultimately I spent one and a half hours on the phone with bellsouth and they walked me thru resetting my password and recovering my email account. Pretty pathetic service from a VerizonCorporate Store. If they don't know what they are doing LEAVE IT ALONE! Now I have to go to Apple to reconfigure my phone. Not a happy camper! read more

I've been a Verizon customer for a long time. Today I went into this store to see about upgrading my Motto that is off contract. The first guy spoke to me like a dummy. He really couldn't answer my questions & ultimately went to another customer. I walked over to a second guy who was nicer but I felt like they weren't getting me. I decided to buy online instead. These sales people need to be more awake. read more

I just came out of this store and the service was terrible. After waiting for one hour to be helped, Arnet called customer service support due to his inability to help us. Once customer service was on the phone, he was so annoyed at the customer service person that he helped someone else. The customer service person and I waited for him to come back for a long time that I have to get the supervisor Kelvin. Then Kelvin tried to justify Kelvin's actions and argued with us. The customer service person on the phone apologized for their actions and agreed that they were out of line. The staff need to put a smile on their faces and make the customer feels like they want to work for better customer experience. read more

Not a helpful service or whatsoever. Switch carriers. Dont waste your time with them

Spoke with the Rudest Manager by the name Ian. Was not willing to help or allow me to speak/ work with the previous sales rep Andrew who was much more patient and understanding. Ian is unprofessional and needs training on customer service. This branch is going to continue to get low rating if he's the Manager. Not please at all. read more

worst service i have ever had, one agent stayed on his phone while working with customers. i wanted to get a new phone and it took over 2 hours to complete transaction. Other customers were very upset about their situations too. Now i am trying to get the shipping information for the old phone and the store did not give me too, and its not fun trying to do it on the phone with Verizon. This Store should be closed read more

BE ADVISED.. If you are thinking about stopping at this Verizion stores pull a u-turn now.. I have had enough of there terrible management. I have tried to contact the manager and days later still cannot contact them! The reps there are so dumb they lie and then lie that they lied. read more

I'm a 20 year Verizon customer and made a special trip to the store because their website posting hours stated they were open. When I got there there was a piece of paper taped on the window adjusting their hours and the store was closed very poor customer experience. Verizon corporate needs to completely replace the management and employees at this location read more

One star because I couldn't give them anything less!! I did go back to this store even though in a previous review, I said I never would.... Anyway, I went today because I needed help because I could not figure out how to take my otter box case off. It is a two piece case. The check in man said all you have to do is this and he showed me very quickly. I asked him about the second piece and he said it just unclips , very easy. I asked if I could go inside and sit down and try it on my own. He said no and said if I wanted to wait for the next associate to help me, it would be an hour. All they want to do is get rid of you as quickly as possible. Help or answer a question is not what they want to do. It is all about selling!! If you are not buying, they want no part of you and make you feel very uncomfortable! After I bought my 12 pro and realized the Verizon store was not going to answer my questions, I went to the Geek Squad at Best Buy. They were great! Twenty minutes for free and they answered all my questions. read more

Would give no stars if i could. when upgrading to new phones, lying sob salesman "gave" me a "gift" of a pos ellipsis, which came with a monthly line charge, which was not explained. I neither need nor want it and cannot get it off my service/bill. speaking to a manager is a non starter and they do not return calls. read more

Obviously, all reps are not alike. Trust me. However, there IS a shining star at this Verizon store. His name is ANDRE BOONE. Before you make a decision on your next move, make sure you speak to him. Oh, will you be pleasantly surprised! read more

Tonight was bar none the best experience I have ever had at a Verizon store. Michael was fantastic! He was knowledgeable and realistic about every phone and accessory I inquired about. He was friendly and patient. While we were wrapping up my purchase, a woman came in and was rude right from the start - I don't know how Michael was able to maintain his composure and awesome attitude but he did - I wanted to slap her. read more