As a small business owner in Battle Creek I had an issue I needed to get resolved dealing with a…read morewholesale vendor. Stephanie took my call this morning and helped immensely she made me laugh and fixed the problem. This is indicative of everyone at the credit union! Tons of really good people who are personable, helpful and Compassionate especially for small Veteran owned businesses. I CAN'T imagine going anywhere else to do my personal or professional banking!!!

I have been with this bank for many years and through several name changes, and I have mostly dealt…read morewith this particular branch. The staff here gives such great, personal service. It's always a pleasure to come in, they great you and treat you like family. Everyone is super helpful and friendly and it's been a great bank to deal with over the years!

support after hours is NONEXISTENT. I have been a member for…read moreover 45 years, though all the changes and it has been an absolute diaster of late. on line banking is completly unreliable and this has been an on going problem. time to find a better place to do my banking.

This is the worse credit union I have used. They were charging me $5 every month for not using my…read moreaccount. I asked to close my account, sent them my ID and a signed letter and they still refused to close my account. I live an hour in a half from this bank. Poor customer service.

Absolutely, hands down, no questions asked the worst possible bank I have every gone too. Is it…read morepretty? Yes. Although, I attempted to purchase a car from a gentleman that had his vehicle under finance. I had a cashiers check, to pay his remaining amount and some to him for the car. This cashiers check is from a very well known bank on the SE side of the state. Nearly 30 locations less than 2 hours away. Although, Omni Community credit union would NOT accept the check. At this point the gentleman and I have 9-10 hours EACH invested into making this deal work. I live in SE michigan, he lives in southern indiana. We are nearly 6 hours apart. After begging the woman at the front desk to just call and verify to one of the most common banks in michigan. She calls, contacts them, verifys the check. THEN CONTINUES TO SAY NO!! I am just genuinely mind boggled and disgusted with this bank and how they operate. CHOSE ANY OTHER OPTION THAN OMNI COMMUNITY CREDIT UNION!!

From the owner: It's a big decision to decide where to bank and who you choose plays a big role in achieving some…read moreof your life goals. We've been serving the residents of Southwest Michigan since 1951. We're local and truly committed to the betterment of our communities, because just like you, we live and work here too. We're one of the few institutions in the country that share our profits with our members. When you choose us, not only will you have a devoted financial partner, you'll be part of something that is more than just a bank. You'll be amazed at what we can achieve. That's the Power of Us. Together.

On the news, we've heard about the pandemic causing a coin shortage so we wanted to help solve the…read moreproblem but Kellogg refused to take our $16.50 in change that we wanted to turn in! They only accept coins through their coin sorting machine (which they charge a fee for) but the machine was out of order! What does a bank do if they won't take money--yes--change is money! Thank you for not doing your job!

Friendly and trying there best to work with all the drive up customers. Just bummed the atm service…read morescreen is not working. So would appreciate that to get the glitches fixed. Just would rather use that option instead.