*EDITED: I received a call from VCA this morning to make this situation "right" They are getting my…read moredog in and covering all the labs and vaccines I was promised. I purchased the care club for my dog last year. Multiple times throughout the year, I inquired and made clear that I wanted to take advantage of the care club to get the next round of vaccines. Multiple times I was assured this would be no problem. When I made the appt a few weeks ago, i again reiterated that I wanted to get the shots done before the end of her membership. The appt was made for this morning. After I made the arrangements - rearranging my day to make the appt work - and after waiting to get in, I was told that the membership expired 5 days ago and therefor I would have to renew in order to use the benefit!!! ARE YOU **IN KIDDING ME? No. I verbalized my intentions every. single. time. I talked with their office. And every single time, I was assured that the benefit would cover. The fact that they chose to schedule me for a date that was outside the window feels like a bait and switch!

Dr. Megan Wright was the most amazing that I have ever been to! We have been to five different…read moreveterinarians from Ohio to Missouri trying to figure out what was going on with our French bulldog biscuit! We have been given every excuse possible, literally for what could be wrong with him with no test done no thorough exam or anything. All the other veterinarians and offices cared about was collecting money from us and making sure that we made future appointments so they can collect more money for us all the while our poor baby was in pain! She figured it out on the first try he has something called a Luxating patella! Basically his knee cap shifts out of place constantly! She was absolutely amazing. She was caring, and her vet tech was so nurturing to biscuit not only that but the front desk was literally the friendliest most honest amazing front desk that I have ever been to one of the ladies even explained to me how her dog had to have knee surgery also I am just really thankful for this veterinarian clinic. Anybody who speaks ill on them has not met Dr. Wright because I'm telling you right now she's probably saved my dog.

All the docs at Nall Hills are awesome!! Kim (often up front, but does a lot behind the curtain…read morealso) in one of my favorite people anywhere. Our dogs over the years love her and she cried with us in 2012 when we put our Border Collie mix to sleep as cancer ravaged her body. Our current fur baby loves to go to visit, largely to see Kim.

The receptionist, Kim, is one of the most rude people I have ever met. She is rude to me, the other…read morereceptionist (he's awesome), and every single customer she talks to on the phone or in person. I have family that goes here as well and when I asked them about her they all said she's horrible and had similar stories. She was also rude about my dog, a rescue with a traumatic past, yipping in the office. The last time I went was the final straw because she was just shamelessly horrible to me. My family and I will never go there again. The managers have to know how horrible she is because she's been awful to everyone I've ever seen her interact with. They're ignoring her behavior and it's costing them clients. I won't go somewhere where the receptionist is rude to me or where the management continues to employ someone who acts that way.

Just dropping a note to say I am extremely pleased with the care my girl Ellie Mae is receiving at…read moreTomahawk Animal Hospital. The care team is very caring and loving with Ellie and the front desk staff show their love of our pets every time we visit. I highly recommend them.

They are very expensive. To have my dog neutered it was over $1000. I asked for a price upfront and…read morethey avoided the question-I should have pushed more. I didn't have any issues with the care.

On June 10th, I noticed my boyfriend's cat Shino didn't wake me up at the crack of dawn for…read morebreakfast, so something was obviously amiss. Didn't know what to think, his body language was uncomfortable because his tail was down and he seemed a little lethargic, on top of no appetite. I chalked it up to him maybe just not feeling well enough to eat at the moment. When we got home, however, he still showed disinterest in us and his food. Then he tried to use the litter box and strained. Emergency Vet time. We went to VEG for some tests and an x ray and things looked okay which was great news! No blockage to be seen. But another day goes by and he still keeps straining. And I also noticed his tail isn't really down due to discomfort, it's down because it seems to be paralyzed. I called VEG and they directed me to wait to take him to a family vet the next morning, which was a Friday. I called into work and did as directed, taking him to a family vet. Told them about his straining, and his tail. They did another x-ray, and gave me no answers. Honestly, they cost us $450 to leave with more questions than answers. He does poop that night though, so we're a bit at ease throughout Saturday and Sunday. On Monday morning, he once again doesn't wake me up after waking me up the last couple mornings for breakfast. I get to check on him and try to offer him some food. He doesn't take it, but paces between the litter boxes, straining over 10 times in the span of 20 minutes. I didn't get the answers I need from the vet we visited on Friday, so I google vets in my area and click on the very first one I'm shown. I called up GoodVets and ended up breaking down trying to explain to the receptionist what Shino's conditions and symptoms have been. They were very compassionate towards me and set me up with a 4pm drop off. I get there, still in tears. The receptionist checks Shino in and gets us in a room and brings me a water, then sends in a tech. I can't remember the names of the tech or the receptionist but they were both extremely compassionate to me and empathetic about Shino. I give the tech the rundown and leave Shino with her. Dr. Boone calls before 4pm and gives me all the info he found. Shino seems to have a tail pull injury which has affected how efficiently he can have bowel movements by himself. Dr. Boone prescribed a liquid laxative and pain meds for Shino, and answered all mine and my partner's questions and concerns. Shino has had at least one bowel movements as of Tuesday night (yay!!) and seems a lot more comfortable since coming home from GoodVets. I've never been so happy to have a cat pawing my face and meowing endlessly until I get out of bed to feed him. I fully intend to transfer the records of my other cats to GoodVets and have them as our fuzzy families primary veterinary. The gist of my review: the receptionist and tech I was able to speak with were both incredibly compassionate and empathetic, and Dr. Boone was knowledgeable and really eased my nerves about Shino's well being. I left with my questions answered.

GoodVets Prairie Village is everything we were looking for in a new veterinary office, modern,…read moreclean, welcoming and passionate about pet care. We were able to book an appointment for our pup online, set up the pet portal and forward records before the appointment which was very helpful. We are new to KC so the convenient location, reasonable operating hours and ample parking were priceless. Dr Bradford and staff were outstanding!

My husband and I just got our first dog together (my first dog, EVER!) Mission Road is not only…read moreconveniently located right across the street from where we live, but they've also provided us with great care. We've brought our puppy there a few times and they're always happy to answer any questions. Last week, we had our dog neutered. I was particularly nervous about things and the staff handled our puppy with great care. When we came to pick him up after the surgery, the nurse who stepped us through the post-op care at home was so compassionate and made me feel so much more comfortable about the situation -- when we saw our puppy, he also was clearly doing well and was very much taken care of! We're so happy with the care that Mission Road Animal Clinic has provided to our little puppy and will surely be coming back for many more years!

For nearly 30 years I entrusted Mission Road Animal Clinic with the care of my pets. When my…read morebeloved 13.5 yo Cavalier reached his time to cross the Bridge, I called the clinic, explained the circumstances and asked for a home euthanasia referral. In the heartbreaking days following his death, I heard nothing from the clinic. No word, no email, no card, no sympathy, no acknowledgment of his death whatsoever. Even when the clinic contacted me to let me know his ashes were ready to be picked up, there was not a single offer of condolence or even a simple, "I'm sorry." Nothing. Literally with his ashes! The absence of even the most basic expression of sympathy was hurtful and frankly shameful. I would never have expected such indifference from a veterinary clinic, especially one that had cared for my pets for decades. As awful as the indifference to my pet's end of life was, Dr. Benschoter has always been exceptional in caring for my Cavaliers, as have Dr. Tate and Dr. Sam. Makes my experience even more bewildering.