I am updating my review. Although my sheets/duvet were never found, the owner credited me back for the last service. Since I like to support small local businesses and they have a quick turnaround time for pick up and delivery, I decided to give them another try. This time I itemized all items I would be sending over in my order on the app The closed were picked up and delivered the next day neatly washed and folded. The owner is very responsive I would use them again read more

First time using them and laundry came back sparkling clean. Will definitely use them again!

I've been using On The Go for my elderly parents' laundry in NYC, and they are amazing. They're patient, flexible, and understanding and try to work with the home health aides' schedules. Rick and his team communicate clearly about pickup times and manage to be kind--despite our dirty laundry, which comes back pristine, neatly folded, nothing lost, and always on time. It's a huge relief to have a service I can trust while managing things from a distance. Highly recommend. read more

I've used this service often and they are reliable and their customer service responds very well.

Excellent service and highly recommended. I was visiting NYC and didn't want to use my valuable time doing laundry. For $20 my clothes were washed, dried, and folded in less than eight hours. This gave me time to explore more sites and have plenty of clean clothes. read more

INCREDIBLE service - scheduling the service was so easy to do, the customer service was so responsive and helpful!!! the service itself was SO QUICK and was returned so clean and neatly folded. living in a 4th floor walk up it was delivered right to my doorstep. everything about the experience was seamless and lovely. read more

I gave this company one star because they do not believe in responding to inquiries. When you phone them, you get a recording that tells you to go to the website. E-mails to them via the website go unanswered. If that is typical of their customer service, I don't want them to do my laundry. Revised rating. Although it took more than a day, Rick did get back to me and answered all my questions. read more

I cannot say enough good things. Being able to schedule using their app is a game changer for me, they have multiple time slots to choose from and allow you to make comments/ directions. They are always timely and super responsive. Everything also smells great and is folded well, and specifications (when made) are followed perfectly. A huge thank you to the very kind man who has on several occasions picked up and delivered over 50 pounds of laundry to my fourth floor walk up--you are a saint! read more

Great wash & fold service. Laundry always comes back smelling fresh, clean, and DRY - which is exactly what you want! Nothing worse than paying to have your laundry done only to open it and things are still damp. And everything always looks like it does when I do it, which I so appreciate. Nothing has ever come back looking worn out because it's been overheated. Just fresh, nicely folded laundry. Super easy to schedule online, and you can add in requests, like if you want to provide your own detergent. Same day option available. Always quick turnaround. I've had a couple questions and always get a quick response. A+ customer service all around! read more

I have never used a laundry service in NYC but was recently recommended to try it out by a few friends. A quick Yelp search for a place which services Murray Hill brought me to On The Go, and I have no regrets checking it out. I tried the Wash & Fold service which charges by weight (currently $1.25/LB). A quick comparison to other local services showed this to be very reasonably priced. Their website is very easy/simple to use. I quickly created an account and then arranged for pick-up in the afternoon via my doorman. The next day, my clothing was delivered to me folded neatly in a nice laundry bag. Of note, there is a $20 minimum per order and a 10 pound minimum for the laundry service. Best thing is that you get $10 off your first order! Overall I was quite impressed and will definitely be using them again in the future. read more

As a first time client, I spent over $325 on "dry cleaning" from this business. Instead I was returned a full bag of clothing folded--with deodorant marks, and exact stains that should not have been difficult to remove. I trusted this company because of the almost 5 star yelp review and convenience to my area. It does not matter how inexpensive your services are IF YOU ARE PAYING FOR NOTHING. I don't believe my clothing was dry cleaned. As a stylist who works with hundreds of clients in this city I will never recommend your services. I will make sure everyone I work with knows how your establishment operates. Poor attention to detail. Charging for services that haven't been completed. Reported to the BBB--Let this be a lesson to you. Beware if you are a prospective client looking for a trustworthy dry cleaning service, this is not it. read more

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My laundry was washed and folded well. The pick up and drop off services came on time and communication with staff was polite and friendly. I had initially wrote a negative review that turned out to actually just be a huge misunderstanding on my part. I would like to thank the owner for contacting me and making everything clear in a respectful and professional manner! read more

If you are not using On The Go Cleaners it's time you do! Without a doubt, they are the most reliable, reasonably priced, highest quality, fastest and trust worthy laundry/dry cleaners in NYC. They truly care about delivering the best service possible and always go above and beyond to do so. We have been using On the Go exclusively for several years with no missteps-yes really! I can't say enough good things about Rick and the On the Go Team. I wish all the other service providers we use could be as remarkable as On The Go.If you are considering another service of it's kind, DON'T. They won't be able to measure up to On The Go. read more

They came sharp on time 6:30 AM..picked my two large laundry bags, cleaned and folded them ..and returned them the same day early evening They put my clothes in a new larger bag (my two bags put inside) I'm very happy with their service and more than satisfied! read more

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They do a fantastic job with my laundry -- including using the exact products I request. Fast and easy service -- pick up & delivery. Have made my life so much easier. read more

I truly cannot say enough great things about on the go cleaners. The experience is so seamless you forget about it completely. Schedule pick up, set out your bags, and forget it. There's also a ton of options to customize your wash with, like low heat dry and free&clear detergent for people with sensitive skin. Rick (the owner) is so incredibly responsive and everyone I've interacted with has been great. I found them when my last laundry delivery service LOST MY LAUNDRY for 24 hours so OTG has been a true breath of fresh air. read more

First time using a laundry service in NYC. Actually lived up to the hype of the 5 star reviews! All of my additional instructions were followed and laundry was back in under 24 hours. Even more impressive -- my boyfriend decided he would try out this service as well after seeing how great it was. He scheduled a 10AM Friday pickup. The company went out of their way to text him and let him know his clothes wouldn't get back till Monday as they are closed on the weekends. This was SO considerate and did make a difference. He travels weekly for work & it would have been a disaster if he wasn't able to get his laundry back before leaving. That simple text showed that they really care about their customers. We will continue to be On The Go Laundry customers for as long as were in NYC!!! read more

UPDATE: I have been using this service for about 1.5 years now and I have experienced ZERO missteps. This is the ONLY service of its kind you should be considering. Look at my profile; I'm not afraid to write a negative review and I have to say my experience with Rick and the On The Go team is TOP NOTCH A+++ read more

Great service. They were on time and my clothes came back in good condition. Will use them again!

Reasonable rates, can't beat the convenience and the one time there was a minor issue it was fixed without any hassle. All you do is select a time and your stuff gets picked up then dropped off either later in the day or the next day. Good customer service and the clothes always come back fresh. read more

This is hands down the best laundry / dry cleaning service in NYC, and the best dry cleaning, laundry, speed, and service I've ever experienced from a dry cleaner & laundry service. You place your order online, drop off your stuff with the provided laundry/dry cleaning bags with your doorman prior to 8:15am, and you get everything back later that very same day. Rick, the owner/manager, is super responsive and offers great customer service and rates. I'm a customer for life. read more

I've been using On the Go for about 4-5 months now and I'm a huge fan! I used to do my laundry on my own and drop off my dry cleaning which was a hassle, but a friend told me about On the Go and I've used them exclusively ever since. I travel a lot and it's important for me to have a place I can trust to take careful care of my suits and delicates and provide a quick turnaround time. This company has been prompt, super responsive, and always returns my dry cleaning in great condition. Can't say enough good things about this service and how much easier it's made my laundry experience. Highly Recommend! read more

I had been using another laundry service that I was very unhappy with (missing clothes, having to re-fold everything because it was poorly folded, paying $5 extra to have next day delivery), and finally decided it was time to look for a new service. On The Go Laundry was everything I wanted in a laundry service and then some! My clothes were picked up during the exact window I signed up for, they were returned later that day...at no extra charge! And best of all, my clothes were returned clean and properly folded with nothing missing! I'd highly recommend On The Go Laundry, they're outstanding. read more

These guys are amazing! It's a struggle to find a good launderer, I've used big-name wash and fold delivery services and local laundromats and none of them have as good of quality as On The Go! I've never had any issues with them, our laundry comes back fast, fresh and properly folded. They are super responsive with questions/inquiries via text and email. Highly recommend. read more

Fantastic, reliable, professional, honest and dependable!!! We have tried many. No one matches their service.

I've been using On the Go for close to 6 months now on a weekly basis. Super reliable, great service, great communication. I'm so thoroughly happy with the outstanding quality that On the Go has delivered! Highly Recommended. read more

I don't write too many Yelp reviews, but these guys are really great. Professional, great communication, and my clothes always come back in great shape. Plus, they usually offer next-day service. Highly recommended. read more

I'm a first time customer and I NEVER give a review this quickly but I got my clothes back SAME DAY! Laundry and Dry Cleaning!! And I had a LOT of dirty clothes with two kids. That alone is two thumbs up in my book!!!! I've used other services and it would take 3 days to get back a couple of shirts. And the other place cost more. If they keep up this pace they have me as a long term customer for sure. read more

Love these guys! I get the early pick up and every time it has come back same day. I haven't had any issues with them yet. I like the way you can schedule online and you receive reminder emails and a text when your laundry has been delivered back to your building. read more

Our go-to for send out laundry services. Always picks up on time and returns the same evening. Clothes are washed well, and when you pay for extra's you absolutely get them. Honest, reliable and responsive customer service that will keep you a loyal customer. read more

I was hesitant to use any wash and fold service but when the washer/dryer in my building broke I knew this was the time. This service at OTG is top notch, totally saved the day! My laundry was picked up super quickly and dropped off the next morning. It came back fresh and beautiful - this is something that really helps me considering I work 7 days a week and am usually doing my laundry sleepily after hours in my building's basement which is exhausting (time, quarters, detergent, dryer sheets) and slightly creepy! This is a company I will continue using for a long time. THANK YOU! :) read more

They don't respond to email (tried twice, in different months). Service was more expensive than competitors. I don't plan to use them again.

So happy I found them. Quick, reliable, same day service at a reasonable price. Highly recommend!

I regularly used their services when I was staying in Kips Bay. Very satisfied with their services and pricing for wash and fold. Prices for other services are just about ok. Only grudge: they need to start servicing the West side. read more

I rarely ever write reviews for anything but am an avid review reader. I know I am just one of many adding to the list of 5 star reviews here but On the Go is truly the absolute best laundry service out there. The morning pick up/same day delivery is truly a life saver and they are always incredibly punctual about timing. My clothes always come back neatly folded and smelling amazing. Totally get that fresh laundry smell with On the Go. And I love that you can pre schedule services pretty far in advance. Kudos to OTG for creating an amazing service. read more

OMG!!!!!!!!!!!!!!!!!!! LOVE THIS SERVICE. I can basically do a whole months worth of laundry for like 20 bucks. Cant beat their pricing,Cant beat their service, and Cant beat their quality!!!!!!!! read more

Only used them once and I'm definitely going to be a repeat customer. Super easy to set your pick up times, the staff are extremely friendly and efficient. They also give you a call when they're close by which is nice. All my clothes were present and folded right, nothing stained. Very glad to have found a awesome pick up/drop off service, FINALLY! read more

This is the best laundry service in NYC I have used. Rick, the owner, is fantastic with his service. Laundry comes back cleaner than from other places I used to use, and if there is ever an issue (rare), he's super responsive, easy to speak to, and always makes things right. He reliably picks up and drops off our laundry, it comes back super clean, and the price is reasonable. What more can you ask for? Keep up the good work! read more

The perfect Millenial service. You book the pick up online, they drop off the next day, and you don't have to speak to anyone on the phone except via text. I found them through Yelp, and I can't tell you the many times Rick and On the Go Laundry NYC have saved me in the past few weeks. I used another Dry Cleaning company, but I didn't love them (too expensive). On The Go Laundry NYC has good prices; they are careful and meticulous with the clothes you send, and if they find any issues, they send pictures via text and ask how you wish to proceed. I usually leave the clothes late in the afternoon, so I always get them the next day, clean and pristine. So far, I am pleased with the results! read more

Fantastic service! Just as important as booking Broadway tickets when you come to New York, my husband and I always book Mr Rick for our wash and fold laundry service and it's perfection. Incredibly easy site to use, customer service is top notch and where else in this city can you get your laundry returned with same day service? Please do not waste time looking at any other company, do yourself a favour and choose On The Go Cleaners!! It's a must for locals snd tourists a like! read more