My husband has parkinsons and we had been looking into stairlifts for our 2-story farmhouse for a while. We realized it was a much cheaper way to stay in our home rather than moving into a ranch house elsewhere in town. We settled on a Bruno as it's locally made in Oconomowoc, Wisconsin. Well, my husband was hospitalized over Christmas with covid and we wanted him to eventually be discharged home for care and continued recovery. That fast-tracked my need but most places were closed or disinterested in helping until after the new year. Bruno hotlines dispatched calls to franchisees who gave only roadblocks and delays. Until I called ON THE GO MOBILITY directly and spoke to the owner, Craig. No fuss. No muss. He knew what i needed. ON THE GO MOBILITY has the expertise and product knowledge to impress finicky shoppers with little time to waste. They measured on Thursday and installed the following Wednesday. They were respectful of my space, wore masks and removed shoes without my asking. They were meticulous with leveling and left me happy with my choice of product and people. They had great communication between each other and with me. And I paid the price I was given over the phone. No upselling or pressure. Simple and thoughtful questions and answers. Mark and Nolan and Rita did a fabulous job. Conscientious, courteous, straightforward and honest. I highly recommend them. read more

good service honest,and friendly.wide selection of products and they do repairs. call them they can answer alot of questions over the phone.

Do not deal with this crooked company. I contacted them for a scooter for the Milwaukee Auto Show, whose weekly hours are 3:00 p.m. - 9:00 p.m. This company however closes at 3:00 p.m., so it is a bait and switch with a double charge of $75./day. The scooters must be picked up at this store not the car show so a disabled person has to travel to North Milwaukee to pick up a scooter at double the charge. When I said this was bullshit, Craig hung up on me. They are jerks! read more

Purchased a stair lift from them about 6 years ago. We experienced repeated problems with the unit failing to hold a charge. After 5 service calls, the problem has never been resolved. They were unable to figure out the problem. They finally, quite rudely, finally refused to to try to help us any further. read more

I recommend this place if you need your scooter or electric chair fixed. I took my dad's elec. chair there, it was hard to turn on and off.I was worried it was going to be hundreds. The knowledgeable service tech and his asst. looked at the chair, fixed it right as I was standing there and it was $73. It just needed a touch pad. My dad was so HAPPY. Thank you to the staff from On the Go Mobility. Nice people to deal with. read more

On The Go Mobility - Mobility Equipment Sales & Services Near Me - Plymouth, Wisconsin

Quick shipping, good price, key return and exchange worked flawlessly. My friend lost his key for his scooter. Local vendors wanted a $35-$75 service charge just to look at it. I was able to return the key until I got the right one. Fortunately, I only had to exchange one. I sent in pictures with the first exchange and they got it right. Could not be happier. read more