My first ever bad yelp review... THE OWNER LADY IS SO RUDE. I was so in shock that I had to write a review for her so she can get her attitude together. I don't know why she wants to own a business when she's such a sour rude person. She looked like she hated her life being there, and hated every person that walked in the door. I feel so terribly bad that the staff has to work for such a horrible woman. The girls that worked there were very nice. I also know I'm not the first person to review negatively about her. Also the clothes were very over priced. They didn't take a lot of my stuff that was WAY nicer than most of the stuff out on the floor that they were selling. Definitely don't recommend this place. read more

I wish I could give 0 starts. I had the WORST experience ever. After driving 30+ minutes to the store and spending over an hour at the store they REFUSED to take my payment because of a "policy" that is no where posted. Why let an unemployed mother of a child who desperately needs clothes not pay with a credit card from her fiance under any circumstance? I was gonna spend $60 but instead I got to take a broken hearted child home without the clothes and toys he desperately wanted and try to explain to him that mommy and daddy couldn't afford anything in that store. It's bad enough knowing i have no money for my child to be clothed but even worse when a store meant for poor parents with 1 working parent and lots of unpaid bills wont allow you to pay for your items. This store has absolutely disgusted me and the customer service was trash! I have used my finances card at this location before with NO issue either new management or they just wanted to pick an argument either way me and my son walked out bawling I hope they shut down they dont deserve to be open now I have to attempt to find the items my son wanted else where I hope you guys are happy you made a 3 year old cry you must feel highly of yourself read more

Went to this location at the recommendation from a friend to sell my daughter's designer clothing. The manager gave me the steely eye killer look from behind the counter. No friendly welcome. The store refused to even look at the clothing because I used one 36 gallon container instead of two 18 gallon containers. Really? I would never recommend this store. It looks like a messy donation center and the manager should find a job that doesn't work with the public. read more

Went in to check if they were taking donations and was given such an attitude with the comment "a lot of people got here before you." Well, I was merely asking and trying to understand the process not bypass all those before me. Quite insulting. Not supporting their business. read more

This place is a backwards rip off,not going to bother selling or buying again,wasted gas.I had less then 10 items all within 1 a year of buying,all being things there website said they take,good condition, waited 5 hours for an answer that they couldnt just tell me over the phone. read more

Only putting 1 star because I have to. This place has THE WORST customer service I have ever seen! I was in there 10 minutes when the owner lady was really rude to a customer. I was so appalled by how over-the-top rude and extreme the owners' behavior was. She basically yelled at her customer after refusing to take the items to be sold and told the customer that she would "never be a customer there again" everything was blown way out of proportion and the owner had absolutely no respect for her patrons. I left immediately because of how it was handled. Also in the short time I was there I noticed that some items were overpriced too. Overall I am not impressed and I will not be going back. Shame on you! read more

I know I have left there not feeling altogether great in the past but my recent experience will make me not return. Ever. I bought 4 overpriced dresses last week. When I got them home 1 was far too large so I went to return it. I was told that since it was considered a Holiday dress (velvet), it couldn't be returned. I paid $10 for it and felt that I overpaid as it was considering it wasn't anything special but to then be told that even though tags were on and it was within a week I could "sell it back to them for significantly less". Unacceptable customer service. I have felt that my business didn't matter in the past but now it has been confirmed. Children's Orchard on Hwy 100 and National is always better quality and ALWAYS less expensive. They are moving to New Berlin to expand so I will simply never return to Once Upon a Child. When I politely mentioned that this will make me not return to the owner she didn't seem at all concerned. read more

Seller Beware! This store is known for taking a Very long time to go through your items. ( meaning you will most likely get tired of hanging around for 2 plus hours) when they finally call you to tell you to come back for your $ and items, if you can't make it there before they close .... They keep it all .... Including your Rubbermaid bin! When I phoned them shortly before they closed for the evening and stated my concern about not getting back in time., they could have cared less. I went to the store the next day to speak with the manager and was treated very poorly. I will never step foot inside the store again. I hope those who received my daughters top name new clothes enjoy them! read more

If I could give this place less than a star I would. First, they don't tell you to call ahead on their website. Drove 20 minutes to sell and they weren't taking anymore clothes (two hours after opening nonetheless). Then, the owner (as she identified herself) took a toy from my son and was rude to him and to me when I asked her about it. When I told her she scared him and upset him her reply, and I quote, was "well he upset me because he was playing with my toy." I told her she should address the parent, not the child. I will NEVER spend another dime in this place. Speaking with the owner was like speaking to a five year old child in her logic. She better be glad I had my happy heart on today or I would have not been as nice as I was. Do NOT spend your money here! She should be ashamed of herself. read more

I am not sure why there are so many bad reviews. I have never tried to sell but I do buy all of my sons shoes and some of his pants/shorts. Why would I pay $48 for shoes when I can get them for $7-$10. As far as management I just returned a pair of shoes and shorts and had no problem. I have always had a great shopping experience. read more

Its Ok I guess. There's a bit of a production where they make you fill out paperwork and then they take your number and call you back with their quote when your stuff is ready. I brought in a Rubbermaid full of children's clothes, they picked a few items and offered me a 3 bucks. But it seemed hardly worth the runaround and coming back in later for 3 bucks. I did think the children's clothing I brought in was on par or nicer than most of what they had hanging in the store but whatever. The staff seemed to have a bit of an attitude. That will be my only time attempting to sell there. I'm going to stay with the place next door to Kids In Motion you'd probably have better luck there as well. read more

I have to say I was a fan of the store until yesterday. I went in to grab some things for my daughter and the store was buzzing with people. So I get in line with 3 people in front of me. No problem. When it's my turn she got really nasty with me so much so that lady behind me had to put her hand on my shoulder . So I went to pay and I gave her my card. She asked for ID no problem but she didn't asked the other ladies in front of me. I gave her my credit card and she wouldn't give I back. I had to ask for it three times. Then I had to yell at her to put my Card in my damn hand. Come to find she charged me for stuff that wasn't in my bag and I called her on it. Then she made it seem as if I was causing a scene cause I wanted it corrected. And the manager didn't say sorry or anything. I don't know if she was the district manager but I will never give them a damn dime and none of my family or friend will either. You don't treat people like that and think you'll be in business long . RAF read more

Horrible! That's all I can say about this place, their costumer service is awful, no communication, lack of respect, I can go on. I want everyone to be aware of how bad this place is, do not take your items to them, they will rip you off and donate your items without your knowledge. I wouldn't even give then a star they don't deserve a half of a star, please be beware and don't let them fool you. read more

Staff was rude and snotty....barely took any items , also took them 4 hours to call me and for the record the hat they did buy has a hole on the left side lol so maybe the inspectors who work there should be better trained as well as given a lesson on manners smh I wouls not recommend selling to or buying from this business read more

Went to the one in Brookfield WI today. Total waste if time. I had 2 bins of stuff and only came home with $13. I mean I had a Columbia jacket in perfect condition with matching snow pants and Sorel boots that they didn't take?? Who knows but had to drop off and come back 3 hours later for my money. Really?? not worth the effort. read more

I'm sorry, but if you post that your buying hours are until 3pm, then have the courtesy to buy items until 3pm. They stopped buying because they had a busy day over an hour early today. I drove 30 minutes with a huge bin and a two year old, only to be turned away. Children's Orchard did it to me once as well. It's SO rude...such poor customer service. They are also WAY overpriced for the quality of what they sell. Really? $10 for a pair of pill-y, worn out toddler pants? Nope. And when I have sold in the past, they often pass up new-with-tags items. Whatever. I won't be back. read more

I will not try to sell here anymore. It is a waste of time and energy. The Uggs and the high quality snow boots will go to someone who really needs them who is without a car to drive to Brookfield. The inventory is always terrible. I wouldn't want anything there if it was free, which always brings me to wonder why they don't pay more for better quality and keep better quality in the store. The place smells and looks like a thrift store to me. read more

They wouldn't even look at my clothes because the bin they were in was too big. The clothes they did take from a smaller tote, told me afterward that they don't buy onesies under 9 months. And only what they would buy are matching outfits. A summer onesie is an outfit, unless I'm crazy. They wouldn't even buy the pants that were name brand and never worn because it wasn't part of a set. They were very rude and weren't happy or apologetic at all. Never going back here. I'd rather deal with a rummage than go here again. read more

I read a lot of reviews about this place and recognized that all the negative reviews were from sellers (who were probably not happy with their selling experience there). However, I will give this store 4 stars as a buyer. I have been shopping there almost 10 times and EVERY TIME I was treated very well. All of their staffs are so attentive. They are very helpful on giving advice and showing the products, even doing test run for us. They are friendly and even remember us. Their clothes are generally in good to excellent condition and the price is cheap. I will always be their customer (not sure if I want to bring something to sell). read more

I LOVE this place, i been to a couple resale stores and this one is the best! Huge and organized. Clean and Great Customer Service, also reasonable prices. Cant go wrong here!!! read more

I can understand the reviews on yelp now. I just left this location without anything! I had $200 worth of stuff and after having it all rung up they refused to take my coupon due to their employees not doing their jobs and initialing the stamps!!! Card was clearly stamped with their company stamp. How do you treat a customer like that especially when you see im spending a large amount of money! I will never shop there again!!!! read more

WARNING TO ALL SELLERS! Don't even waste your time trying to sell your items here. If you don't show up right when they open your out of luck. And I mean right when they open my husband showed up a half hour after they opened on Tuesday and was told they already stopped taking items for the day...? They need to either not post buying hours at all or change the wording on their website to be clear that its first come first serve or even set up appointment times like consignment shops do so your not wasting people's time and gas. We live over 30 minutes away and that was our second time trying to sell our items. Their buying hours state- Our buying hours are: Monday to Friday 9:30 to 6:00 Saturday 9:30 to 4:00 Sunday 11:00 to 3:00 But by 10am on a Tuesday they already stopped buying? and wouldn't quote a time so we could leave the items there and come back later, as is their policy per their website. We only had 3 items all with brands, clean no stains, a swing, an exersaucer, and a bouncy seat. I'm sure it wouldn't have taken long for them to look the items over and look up any recalls ect. But the rude staff only came up with excuses even though I was told on Sunday when I tried to sell my items that if we came right away in the morning they would have no problem going over our times then. This store really needs to be more honest and realistic with the information they provide on their website. IF YOUR NOT GOING TO ADHERE TO YOUR OWN BUYING TIMES DON'T LIST THEM ON YOUR WEBSITE!!! SERIOUSLY 9:30 TO 6:00 --BUT YOU STOP ACCEPTING ITEMS AT 10AM!!!! I was trying to avoid using craigslist but based on my experiences and other negative reviews on here its seems to be the far better option. read more

Very very rude workers. I cannot believe they still have jobs!!!. i have bought and sold here. They seem to think they don't need your business, when in actuality, you buying and selling is why they have a job!!! they are rude when you need help, they are rude when you bring your items in, they are rude when you are paying. I don't get it! . however, the place next door ( platos closet, the ladies are very very nice, they only sell adult clothes). once upon a child needs to hire people who are happy about life because obviously the fat ladies here are not! yes they are all fat! read more

I believe their customer service is getting like that of the DMV. Very sad considering how much business I use to give them. I took a tub that was 20 oz and they wouldn't look through it because it wasn't a 18 oz basket. I explained it was my first time and I drove almost an hour to get there but they weren't even nice about it just plain rude. Sad. Took my stuff and went somewhere else. I will not be returning to this store at all. Not to buy or to sale my kids stuff. Their employees could be nice but instead I think that they have gotten their name in their head and are starting to drop simple customer service. Be aware there are better cared for and way friendlier and professional options for you in. Try Childrens Orchard in Brookfield! They are awesome! Cleaner facility, more organized, better quality and way way friendlier and professional staff. You can also take them as much stuff as you want to sale. No specific containers. read more

Don't know her name. Older woman. Super rude, saw me struggling carrying my items, and told me to go across behind the counter and put the items there. Didn't give me a time estimate until I asked and rolled her eyes. Hope she sees this & she needs some mother fuckin happiness in her life. Praying for you lady. read more

I am so excited to have found this business. So much inventory to choose from and organized so well. Name brand kids clothes at the prices I am very happy with. I am looking forward to bringing in items to sell also, the helpful staff gave me clear directions on how it works. I will return soon. read more

Horrible staff that has never heard of customer service. This is the most unfriendly group of people I have ever seen in the customer service realm. I cannot believe that anyone would give them repeat business. They are rude, do not offer help without asking and after dragging items there decide that they aren't taking anymore that day ( they said no word of this on the phone). They cannot prioritize or do things in an orderly manner. After waiting an hour for them to sort through a small box, they then said they needed more time to enter in computer. Meanwhile three people were standing around chatting with each other. There prices are so outrageous. Everyone is better off joining resale baby sites on Facebook...so much more affordable. The prices here are ridiculous especially with what they give you on items you are selling. They are so clueless. They do not know what the relevant or desirable brands are... What a joke!! Stay away from this miserable place!! read more

Horrible and rude customer service. Despite giving this location multiple chances as both a buyer and a seller, I will not be back again and urge anyone else not to do business here either. I have never written a Yelp review before but felt I had to given my multiple and all equally terrible experiences at this store. If I could give no stars, I would. read more

I feel this establishment is inconsiderate to the people who practically donate their items to them. Both times I tried to drop stuff off they were inconsiderate of my time. Because of the first encounter, I called ahead of time to find out every specific drop off detail. One week after the call, I drove 40 minutes to drop off on their terms only to be told they decided that day not to do drop offs. I kindly explained how far I had come and that I checked ahead of time. I was turned away. I will be donating my clothes from now on. I do not want to support a business who is so thoughtless to the people who make their business a success. I also agree with other posts. You can get most stuff cheaper -new- on sale. Mostly I'm disappointed in the lack of respect. read more

A terrible business with terrible policies. Average clothes in average condition. Very short on useful items for boys - don't come here looking for khakis. Most importantly, SELLER BEWARE! After dropping items of at 1:50, I received a call at 6:10 to pick up. So over 4 hours later. Missed the call, and missed the 8pm deadline - forgot as I fed, bathed and put my children to bed. I called the minute the store opened and was told everything was already donated? Really? I could have picked up at 8pm but by 9:30am they are already gone? I'm less upset about the items than the bin. They actually took the bin. I will tell every mom I know. read more

I absolutely love this store, some of the prices could be a bit better but overall a great second hand store for baby equipment. I will say I am disappointed in the lack of customer service given by staff. No greeting when you get in the store. Last time I was there it was a mess. Staff did not help as far a service and I was checking out and there wasn't any interaction. No hello, did you find everything okay? How was your experience, nothing. This isn't far from my home and this is better than good will or St. Vincent's De Paul but is not great as far as customer appreciation or service like Goodwill is or St. Vincent's. I will continue to come but I hope their services improve. Also need more to offer on days where they have major sales. I love how they have websites and that everything is updated on social media. I wish that they would be open past 7 I think they loose customers based on the fact that not everyone gets off by 7 or can make it from work to the store by close. So I don't get to come that often and it's a bummer really disappointed. Staff looks also like they hate the job no one had a smile on their face or anything. Will go again tomorrow with my mother and see what she thinks and see how the service is and maybe write another review. I do have a blog a will blog about this place for new mothers and people looking for a steal when it's winter and all the yard sales are closed I think this store will come in handy but hopefully thinks start to turn around and shape up as far as improvements. I just went to the store on Friday. This Sunday I am going so tomorrow will write another review. My overall first impression was nice but things are starting to not impress me anymore and maybe even be a turn away for some people. Love the punch cards. Wish they had more sales as well I see more and more merchandise that has been on the walls for months that's hasn't sold on a while wish they would have a clearance rack or something else. Tons of stuff I would like to buy but it's been sitting on the racks for god knows how long which tells me that people aren't interested or it's a huge turn off. Hmmm. So we will see. Also I think oh need to advertise your store more I barley heard about this place and it was from a neighbor never have seen an advertisement for this store ever. But I do hear a lot about children's place on pandora or tv, or the radio, or flyers. Get your store name out here and in the media. Think that would improve business a lot! read more

i'll start this out with a positive. the management is extremely picky meaning excellent quality. I used to recommend this company to anyone who wants name brand clothes for less than retail price. I say used to be because the owner has proven to be unhinged. read google reviews. I never had an issue until today. I wrote a review 2 months ago stating that I thought the management was too picky in choosing clothes to buy from customers. I have still been shopping there and selling there since. I dropped off some clothes today and got a call from the owner stating that I had to pick my basket up and i can't sell to her until I take down my bad review. I said I would if that made her feel better but she continued to be defensive. I asked if she read the positive statements but she continued to defensive and boarder line hostile. I told her I was entitled to my opinion and obviously I didn't hate her store because I wouldn't have continued to come. the conversation didn't end well and I didn't pick up my basket and I will not shop there again. usually people who own their own businesses want to rectify issues and make the customer happy. this owner apparently does not. read more

I have read the reviews over the years about this store and, clearly, the people who wrote them have no idea what selling to and buying from a second-hand store is all about. I have been dealing with them a long time including when they were at their old location. They are fair in their buying and selling. Have you ever tried to have a rummage sale and try to sell the stuff on your own if it isn't in style and in really good condition? The people that come want it free! Also, if you buy something and it's broken or damaged, they WILL take it back but don't wait two weeks like the lady in the other review!Finally, the wait time for picking up your items will always vary. Sometimes you're done right away and sometimes not. You just need to plan ahead. You sometimes have to wait in line at Goodwill too and they don't take everything. And you are giving it away! The store is clean and neat (NEVER smells of smoke or is dusty-what?). I have been to quite a few second hand stores and this store, by far, is the best. As for waiting in line...sometimes the lines are long and people want to get done...try shopping at Christmas anywhere! I didn't give the store four stars because everyone needs room for improvement. read more

Rude service is an understatement!! The clerk with the initials "SK" needs to take a course in customer service. I thought I remembered reading on their website that up to 3 totes can be brought in to sell, which is what I did. When I got there, the clerk agreed with what was stated online (3 totes) but could only take 2. No apologies given. Fine..whatever. While my 2 totes were being gone through, I did some shopping, finished my transaction, and walked out the door. As soon as the door opened my receipt was swept away by a huge gust of wind and I wasn't able to retrieve it. Immediately I went back in the store to see if I could get a new one as they don't offer refunds without a receipt, and I wasn't sure if the items I purchased would fit my daughter. The clerk's facial expressions and exasperation was incredibly rude, telling me very matter-of-factly that there was nothing she could do. After a little pleading, she agreed to handwrite a receipt and proceeded to tell me that she was "bending over backwards for me." Her words. I recommend going to Tuesday's Child Resale instead. They offer sellers higher prices and buyers reasonable prices for their merchandise. read more

Very impressed with the size of the store but very disappointed with prices and the clutter. Shoes/socks/tights/boots are not organized they are just stuffed in bins that you have to dig through and many of the matching partners were missing. I was surprised at the amount of stained/dirty/shrunk and stretched out clothes hanging on the racks. 10:30am I called first to see if they were still buying clothes for the day and was told "yes" to bring my items right in. I dropped off 3 totes by 11am and I was told it would be a "little bit, just a few hours" and they took my cell # and told me they would call me and that I had until 8pm to come back to the store to pick up the rejected clothes or they would all be donated that night-ouch. Not receiving a phone call I returned to the store at 6 when I was told that it would be another 2 hours or so before they could get to my bins. Needless to say I was done with this place I took my bins back and will go somewhere else. I am new at this kids clothing resale thing and I was not real sure how this process is suppose to work. When I asked questions the staff was very rude and very snippy, they acted like they were being bothered when questioned about how to sell items to them I am still confused with the fact they do not take or make appointments, it is first come first serve and an 1 1/2 hours after they open they are 7 hours behind. My time, just like yours, is very valuable and it would have been nice to be treated like a customer instead of a distraction. Without customers there would be no business. I will not be returning and will be sure to give my honest opinion to everyone that knew I was trying out this new kids clothing resale option. FYI...my moms group was very anxious to hear about my experience with your business today. Lucky for us we were able to find a real nice store in West Allis that is looking forward to all our business. read more