Talk about a disappointing experience. I wanted to love this place so badly--it's beautiful both…read moreinside and out, and the owner seemed extremely nice when I met her in person, but their customer service left something to be desired after the fact, which I'll explain in a second. The concept for this business is awesome--Roost is in what appears to be an old renovated barn, with two floors of many artisanal goods. Each vendor has a little spot throughout the barn, with some of them in walled sections on the second floor, where they display their various items, and there is everything and anything among the selection--art prints, candles, coasters, clothing, games, dog toys, you name it. The place is a mecca for anything you might need gift-wise, and that part is great. The prices seemed to be a little steep, even for the area where Roost is located, but the homemade/small business aspect of them is enough to convince most people to take that leap. What isn't great about it is the level of service, or lack thereof, that I received. I first found out about this place because I drive past it every day on my way to work. I'd always see the parking lot at least half full, and I finally decided to stop in one day. I was very pleasantly surprised to find the big variety of items inside, and I made a decision to stop by in another few weeks when I had some birthdays coming up that I needed to buy presents for. Fast forward a few weeks, and I ended up grabbing over $150 worth of items off of the various shelves and racks--candles, bath bombs, small pieces of jewelry, and an art print. As the cashier, who identified herself as the owner to me, rang up my purchases, she asked if I wanted the more breakable items wrapped up in plastic wrap before they were placed in the bag. I thought that was awesome, and I said yes. Many of the pieces were made of either glass or ceramics, so I figured that would be the best course of action to get everything home okay. The piece I was most excited for was a small metallic cat-shaped jewelry dish, as I was going to use it as a birthday present along with earrings, and it was a little pricier than some of the other items. When I got home, I took everything out of the bags and unwrapped them, making sure I had all of the items, and my heart sank when I realized I was missing the jewelry dish. With my receipt in hand, I called Roost hoping to hear it was still there, waiting for me to pick it up, but got no response. No worry, I figured, I'll call back another time and leave a message. I waited another few hours and, after the phone wasn't answered again (something that I didn't find that unreasonable seeing as the owner looked to be alone that day), I left a message with my name, number, and what was missing. Fast forward three days, and I never got a phone call back. After calling one more time and still not getting anyone to answer the phone (at which point I started to wonder if the number was even correct despite it being listed on both Google and their Facebook page), I reached out to the owner via their Facebook page, which is very active--the owner posts on it almost every day from what I've seen, so I know it's looked at. In the message, I explained what happened, listing what I didn't have and the cost and said I could provide a receipt for it. I wait a few hours again and don't hear anything back, which I find strange. I go to see if the message was seen by the owner, and it has a read receipt on it, but she never responded. To this day, which is now 4 months later, she has still not responded, and I doubt I'll ever get that dish back. She charged me for an item I never got, and she chose to not follow back up with me when I reached out asking for the item or a refund. Even with a receipt, I couldn't get a response out of her. I never bothered going into the store to try to get an answer that way, as I didn't feel it was worth my time. When an owner sees and hears messages like that from a customer and doesn't take the time of day to even respond to them, it says a lot about what they think of the people they're selling items to. I, unfortunately, will never go to Roost again unless it's sold to new management one day, and I'd highly recommend that anyone who does go double checks their bag or bags before they leave the parking lot.

Absolutely amazing place to find gifts for all occasions. Very nice home decor and unique finds…read more Highly recommend a visit. Take your gal pals or even having a date day with the hubby. All of the stores are a great place to shop!

My fiancé, parents, and I visited this shop on Pewaukee Lake today after brunch. The owner was very…read morekind and knowledgeable in the background of various items. This is a very cool small business and a gem in Lake Country. Excellent for getting special one of a kind items. Awesome conversation starters and gifts for anyone who loves the Lake House or Beach House lifestyle. I saw items for pets, some really high quality Wisconsin made candles, and excellent ideas for bridal party gifts. Make it a point to visit if you're looking for things not everyone else has. Highlights: Lake Country theme decor, hoodies, t-shirts. Very comfortable soft textures. Awesome for anyone who lives in Pewaukee, Delafield, Hartland, Merton, Nashotah, Chenequa, Okauchee Lake, Oconomowoc, Summit, Wales, Genesee and Lac La Bell. Pet items like toys, and big dog beds The best scented candles money can buy, that's why we went our target/bath&body candles were giving us a headache. Women's accessories The most unique drink koozies and drink sets which would be awesome as a groomsmen gift. It was a wooden box with a glass, ice cube rocks, and a cigar cutter I think.

Family owned, great customer service, unique gifts of all kind…read more Support local business!

Good unique little used bookstore with inexpensive mysteries and children's books. Worth a visit…read morejust to see why it's named this way. Friendly owner operator and well located for a half day of shopping and eating.

Very nice shop! Glad I stopped in and grabbed a few books and little cards. VERY well priced!…read more(Prices are listed inside the covers on a sticky note). Well organized and the man working the counter was very kind!

I love this store! If you want to buy unique gifts and support the fair trade mission, this is your…read moreplace! I just shopped here for the holidays. Found a variety of beautiful ornaments, household items, and snacks. They also have children's toys, books, jewelry. Stop by and check everything out for yourself!

One of my favorite joints in Waukesha County. Their customer service is stellar; products are of…read moregreat quality; and their mission is about community and justice.

Super cute, tiny store with a diverse selection of MKE & WI souvenirs. My tradition is to buy a tea…read moretowel when I visit a place as a reasonably priced, useful remembrance. They are becoming hard to find which is mind boggling to me as everyone needs to dry a dish at some point in one's life! Also, they are super easy to pack! When I buy gifts for folks, I buy socks. Again, reasonably priced and easy to pack. This store answered my needs with three different tea towel designs by the same WI artist, and silly, colorful socks. I also bought decals and refrigerator magnets (not made in WI). Everything I was looking at was very inexpensive. Service was acceptable. The only thing I would have loved to have seen would have been a Lego brick compatible MOC (my own creation) kit of a 3D map of WI, or maybe a polka musician with an accordion wearing a cheesehead, or something else quintessentially WI. AFOLs (adult fans of Lego) are known for paying stupid prices for souvenir Lego kits of places we visit.

This souvenir store has t-shirts, long-sleeved shirts, hoodies, sweaters, beanie hat, magnets,…read moremagnets, paper weights, mugs, glasses, etc. They have cute merchandise. T-shirts are ~$25-30. Worth a visit for Wisconsin souvenir items

Fun spot for good food and drinks in an admittedly crowded Milwaukee staple (or so I'm told)…read more I'm not gonna make it a victim of its own success just because it's super crowded and the parking lot is a stressful experience! Its heavy attended volume is well deserved; lots of interesting stalls line the ground floor, from coffee and candy to bbq and Thai. I wouldn't say it could replace regular grocery shopping; it's more like a fancy spot to shop for artisan goods like cured meats, sweet treats, baked goods, and other accoutrement. Plenty of seating on the open second floor (also a good spot to take photos of the market) if you want to eat there; otherwise grab some delicious food to go and enjoy the surrounding neighborhood!

Due to limited availability of street parking, we decided to use the market's parking lot that…read moreadvertised 30 minutes of free parking. That was perfect since we were only going to be there for a few minutes while we had some shaved ice. The market offers everything from cheese, seafood, pasta etc. as well as many restaurants to choose from. We were in the mood for something cold on a hot summer day and Chillwaukee hit the spot. We finished our shaved ice and headed back to our car. We thought we had plenty of time to make it out of the parking lot in less than 30 minutes. When we got in the line to exit there were only 4 cars ahead of us with 5 minutes left of time. No problem, I thought. I was wrong. When it was my turn to exit I was told I had to pay for an hour of parking even though we were only over by a few seconds!! When I explained that I had been in line for 5 minutes, the attendant said that the same thing had happened to other customers before me and that there was nothing he could do about it. I would agree if I had shown up one minute late and there was no line to leave. Other than the parking situation, I enjoyed my short visit to the market.

I love this place! It has to be my favorite gift shop all over Milwaukee because they have…read moreeverything I didn't think I was looking for! It made it easy for me To find gifts for my friends & coworkers. They have gifts like unique and eclectic stickers, candles, clothing, wallets, books, games, jewelry, ceramics, chocolate, coffee, tea, kitchen stuff, Kids stuff, and more! I'm a huge fan of their wide range of earring selection! Affordable and reasonable pricing. Staff was helpful and available if you had any questions. Ample street parking outside

Swoon is a great mix of nick backs, baby clothes, kids toys, jewelry, candles and more. It's a…read moregreat place to stop for a gift for friends or families. They have the cutest onesies for kids and the largest selection of fern and needle I've ever seen. They also have a few other candle brands as well. They also have some small local artists work sold here. Overall a really cool artsy nick nack store that has a huge range of inventory.