Negative 1,000,000,000,000,000 stars! The owner is the most rudest person in customer service that I have ever come across! I have never been treated this bad in a long while. The other girls are nice but she was a monster to me ! I felt like I was taking up her precious time by having her look up my credits and helping me with keeping my purchases the same price . My daughter (only 1.5 ) was tired and acting up and when she grabbed a pen from the counter This Woman had the nerve to grab it from her. My daughter tried to say hello to her and she wouldn't even acknowledge her presence! Can you imagine a Woman who owns a store that is for kids and not even liking them???? I think she was upset at me due to overhearing me ask her staff why they didn't like some of the items I brought in. She said that they have high standards. I said it was funny because my daughter only wore some of items once and the shoes in their bins were in much worse shape than what I brought. I am new to the area and will never step foot back into that woman's store again! read more

I do love this store, but most people are right they are so damn picky like the other reviews I brought in a lot of clothes some never even worn! Even with tags! They see the tag says 12 dollars but they can only give me 1.50? Are you Fn kidding me....some things are way over priced and yes they are rude they really need to lighten up and accept more items....I usually take my business to little ones on Dale, they have a bigger selection of items not so much clothes but they are way nicer and they accept way more clothes i brought in a entire bag they took the ENTIRE collection of clothing I had. The only bad thing is that the clothing they only give you store credit not cash but everything else they will give you cash for. Once Upon A Child, you need a new staff and you need to be more open. Or else your business will soon fail. I hope your owner reads these reviews it will help you out a lot.... read more

Giving this store a 3 SOLELY for the selection & unbeatable prices. I have been able to buy more than enough clothes for my daughter at this place for such a reasonable price. They have awesome deals, I'm talking brand new Ralph Lauren for $1, obviously you have to rummage through the clothes but it's honestly well worth it. I will come back here over & over again simply because I've found tons of cute pieces at an unbeatable price. The service though? It's laughable. The staff is rude, moody, & I wouldn't feel comfortable asking for any help. I went in yesterday & tried to redeem my 15% voucher, the cashier said he had added it, then turns out he didn't & said I could use it towards my next purchase all with an attitude. Well what if I don't want to come back? What if I don't have the money to not use that voucher? I will keep going back & I did have the money but he can't be making decisions like that for customers. They really need to pick up their act. I would also never sell to this place as you probably get pennies for your items. But again, I'll keep going back simply for the unbeatable deals read more

Do not waste your time going here to sell anything. They claim they buy a number of items, but they really dont. You will see the exact items they say they dont buy on their shelves. I had some stuff in better condition than what they had on their shelves. I had a number of new items thay they said no to. I spent 2.5 hours for them to say no. Also ive purchased from them before and they really dont have that great of quality stuff for how picky they are.. never going to waste my time going here and I definitely wont refer my friends or family here. read more

The clothes are pretty cheap and they have a decent selection but the ladies working were really rude.

I've heard about this store before and thought i would check it out. First I had called in about two weeks before just to find out how it works and what exactly they would take. The woman who answered the phone was VERY RUDE & told me to look at their website, but when you go onto the site it clearly says to call to make sure of what items they take!!!!. I thought ok maybe they were just busy. (NOT the case when we actually went there I saw the girl who answered the phone and she was just as rude to them!!!) Now on their website it states they they want sets to matched and stuff to be folded neatly. I did exactly that! I pulled all my least worn looking items and made sure everything was neat. We get there wait an hour and half for them to look at our stuff. They start on our stuff and DUMPED out the box and bag we brought in. WTF they asked for this to be neatly folded! They gave us about $40 for our items. Ok not bad i wasn't expecting much but the stuff they gave back said looked worn. Half the stuff they gave back was brand new! It was only washed. Explain to me how that is "worn" looking. Plus i had looked at items in the store and most of them looked dirty and way more "worn" looking than what i brought in. I wanted to ask the girl can i pull some items off your rack to show you "worn look"! I totally get this in a second had store and stuff isnt brand new. But still!!! Seems like there are no set rules on What to look for when buying clothes. all employees should have some guidelines on how to pick items. Oh and then while we were walking around the store we saw 2 bouncers that were the exact same. one was $20 and the other $25 the one that cost more had a rip in it! Explain to me how that works??? That just shows you the employees are making up pricing as they go. I just really felt like the employees were rude in the store and dont really care. I could hear the ones looking at the items talking about customers and the items they brought in like how ugly things looked. I'm sorry but that is just flat out WRONG. Esp. when customers are less than 10 feet away from you!!!!! Oh also listening to them swearing & talking about their night before is just not ok. You're in a children's store! My husband had to walk outside because I didn't want my kids to listen to that. I wont be taking my items back to this store. I rather give my sttuff to as family who is in a real need and not get money than go back into this place. I really think the employees need to take care of the store better and watch what they are talking about when customers are near by. Its all about customer service and i think this store lacks it big time! read more

Terrible customer service and way over priced. I have been in here 3 times in the last 2 weeks to shop for items for my baby due this summer and each time our cashier was incredibly rude. I bought the 10 for $10 onesies and our cashier picked up one them and just said "this isn't a onesie" I kind of just looked at her unsure what to say because it obviously was. Apparently it didn't count for the deal, but she could have been nicer than she was about it because she had a nasty attitude. There's only one woman in there that has been helpful I believe she's a manager? Not sure though. Also the prices are not that of a "used" store. The few items i have purchased I only bought because I thought they were so cute I didn't mind paying the outrageous prices, but for the most part I wouldn't recommend coming here. read more

I went to this store and found an item behind the counter I was interested in buying. The cashier said "its not available to sell yet",,,,"but give my your name and number and we can call you when it is"....I gave them my name and number. (This was just before they were closing for the day). I did not hear from them, so the very next morning, "about an hour after they opened", I went there. I asked about the item that I still saw behind the counter. I was told that they already promised it to someone else. I told her that it could be me and told her my name and the situation. Immediately she said no it wasn't for me. I asked when it became available, she called the "acting manager" over and I was told that it just barely got approved for sale and did not make it out to the floor yet.... I asked how that was possible and told her they took my name and number and was supposed to call me.. she said they do not do that. I said that was odd, cause that it exactly what happened. She refused to take it any further. So needless to say I didn't get the item cause they couldn't break the promise to the second person they promised the item to, but I(the first person) was out of luck. I guess the next time....but wait.....there won't be a next time. read more

Such a cute store..thrift shop for babies/children. Mostly clothes, mostly baby and toddler sizes. They go have up to a 10 in kids though. Everything is always in great condition, some new things. May spend some time searching through lots of rows to find the right picks. Great prices and they not.ally have a clearance rack with ridiculously cheap clothes read more

Over priced!!! Especially the new products their sell. What a joke. I recently searched online for a high chair & rocking sleeper for my baby I decided to go take a look to see if they had these items for a better price. Yes, the had exactly what u was looking for, however, the prices were jacked up even higher than they were even worth. Their used items were even over priced. I will not spend a dollar here. Ever. read more

I love OUAC However this location seems inconsistent with the quality they accept. I've seen stains on stuff. If you're going to have to inspect everything so closely you might as well go to a thrift store. read more

I have came in here for years, and have never had any issues. 1st time I sold old clothes I made around $140 and this time I made $125.. I was more then happy. You have to remember these are old clothes that they would have to resell, so if they don't think it will sell then they won't take them.. I still have 3 boxes full of clothes that will be donated to the woman's shelter..its a win win for everyone . read more

I'd give this place a zero! If I could Worst staff ever one in particular who checks the clothes and talks about costumers in Spanish with other staff! She looks like she doesn't want to be there! Has a bitch face all the time and won't even speak to you!. They are very inconsistent with how they pick what they buy as well I mean a lot of what they have on the floor for sale looks way worse than items I have brought in and they won't buy my items some look worn out others have stains! I don't really care about the clothes because its a way to get rid of them for me, but starting to think they pick and choose on the people they like rather than the quality of the clothes! Will never come back here again! read more

Today I visited your store off of Plaza Parkway in Modesto to see about trading some clothes for store credit since my 7 month old daughter has out grown most of what she owns. I called in advance and talked to a staff member about what items they were taking right now and how to bring them in. I was told they were looking for all sizes and seasons. After driving the 15 minute drive I was told by your staff member that the clothes I had brought in would not be accepted. Her reasoning for this was that the clothes were in a plastic bag and not layed out nice in a container and that they did not smell clean. I am sorry that I cannot afford hi end laundry detergent so the clothes that I just washed didn't smell clean enough. I am also sorry that I cannot afford to buy a specialized plastic container to bring clothes into your businesses. I will no longer be visiting your business which is sad considering half of the clothing I was trying to trade back to you I had purchased from there. read more

I wouldn't even waste my time in there!!!! Considering this is a 2nd hand store, the clothes are overpriced! Tee-shirts are 5 and up....jeans are 8 and up! You can go to Walmart and get new clothes for that amount! Plus, the staff is just rude!!!! Don't waste your time....Walmart is next door..... read more

From coast to coast, the deals are there. Its easy to fill up a shopping cart of clothes and goodies. Got a great, solid wood kitchen set there once. I love it even more when they have a clearance. It helps to know prices of what you're buying. read more

One word to describe this store...RUDE! I walked in at 6:02 p.m., to sell back five pairs of GAP boys 5T jeans, and the young lady informed me that I had to come back the following day. Apparently, they only take items one hour before closing. They close at 7. I was 2 mins late. I had planned on buying a ton of Fall clothing this particular evening. Instead of spending my money at this store, I marched myself and my son out the door and spent $60 bucks at Wallmart. I will no longer support this busisness! read more

The only nice post are obviously ones who don't sell their clothes there . People there are SO rude. Everyone of them except for the two younger girls ..... That Latin girl w black ponytail is the worst ! And that old grandma looking lady. When I went to sell my clothes girl already had a lot of them to pay me then that one w ponytail took them all away talking about then we faded and blah blah blah ....... Mmmmmmm my clothes were all brand! And hardly used. My clothes she did not get were way nicer than the ones they have there! Don't waste ur time going here !!! read more

I've been selling my kids clothes and toys here for years and I've never had a bad experience. The staff is helpful and friendly. I always feel they pay me a more than fair price for the items I bring in. In fact, most of the time I'm shocked that they are offering me as much money as they do for my used stuff!!! I also buy stuff from there sometimes and everything is always very clean and well organized. read more

We have been customers here for a while but today was the last straw. We often go to sell baby clothes that we don't need anymore, and they are usually pretty cranky and rude but today was over the top. We go in this morning to drop off the clothes and they greeted us with such a rudeness. Pretty much yelling at us and giving us attitude. Then they were trying to refuse to accept our clothes simply because it was in a trash bag and not in a nice container, when other people in front of us were dropping off clothes in bags as well. The whole time making us feel like we were inferior to them. We left the clothes till this afternoon and when we came back they were refusing to proceed with our transaction without a form of ID, when no where in their policy says that they need ID. When we confronted them they argued that it was a new policy, but if it were truly a new policy a good business would have updated their policy forms. They later proceed to tell us that next time we come they would "appreciate" if we could bring the clothes we wish to sell in a nicer container. After all this it is safe to say that it is our last time going there. They had terrible customer service when they should realize that if people don't sell to them then they themselves would not be able to sell anything. Bad experience! read more

I have never experienced such a unkind behavior from adults before. I was shopping in here and I overheard the employees saying such awful things about some of the items a mom I saw had brought in. The worker (I'm assuming the manager) was holding up items (that I would totally have bought and were really cute) and saying, "Yuck who would buy this!" I'm not sure if the mom overheard or not but it seemed really unnecessary. Then they had the audacity to start talking about the moms lack of style and how they don't have time for trash like that. Eeks! Not sure if they were talking about the clothes or the person, but regardless it was enough to make me walk out without purchasing anything. The place was super dirty as well, could hardly walk thru the aisles, not a place to take a stroller with kids. Items were overpriced as well. I went to Little ones instead and found lots of great items! And the service there was Amazing! I run a Moms group so I'll be sure to steer them all clear of Once Upon a Jerks. read more

I drove 45 minutes to this OUAC (closest one to me) and was pretty excited to sell a bag of cleaned and neatly folded and organized clothes and then buy some new ones. I get there at 4:50 (they close at 6).. I walked in and no greeting was offered. I stood in line for a few minutes before some young girl spoke to me. I expected to be able to drop my clothes off and shop while they looked over them. But the girl told me that they had to keep my stuff over night because they were already looking through other clothes. I told her Im from out of town...blank stare...I told her the website said to come in no later than an hour before closing and she kept trying to get me to leave my clothes there and come back tomorrow with no guarantee of getting any money.. And there was only one other customer there and I didn't have to many items for them to look through..ended up taking my clothes and not even shopping. Thanks for the poor service! read more