Really disappointed with how they've gone downhill. I used to sell here often but haven't in over a year. Last weekend I dropped a basket off and filled out the paper like I always did, handed it to the girl and asked if that was it, was told yes and she went back to work. When I didn't get a call with an offer for several days I called and was told that their process changed when ownership changed last summer and they no longer call but provide a time frame to return. I was never given a time frame by the employee, and had no idea the process changed. My items were donated and I was out the items and the monetary value. I have no issue with the process. My issue is that not a single employee told me to come back (I dealt with 2) and yet I'm the one who suffered because of it. I think I'll have to find a new place where communication is better. Why fill out a paper with my name, address, phone number, and email if my stuff will just be sent away without a single good faith attempt to reach out? read more

The system crashed and we weren't told an ETA. The staff was more concerned with talking amongst themselves over social related things rather than actual work, it felt like. There were so many workers there, yet a line stretching half the store, even before the system crashed. Just overall unorganized. I did find clothes and toys I wanted to get, but who knew how long I'd be waiting. read more

Don't waste your time and energy on this place. I called to ensure that the buy counter was open and was told "yes, it is." I packed up my children and drove 35 minutes and when I arrived they told me the buy counter was closed. I told them how I had called to check before making the long trip and they didn't care. I just wasted my entire night because they lied and were unwilling to then make an exception based on their misrepresentation. read more

Once Upon A Child - Baby Gear & Furniture Near Me - Raleigh, North Carolina

The customer service is terrible. They're talking like its social hour and not work taking their sweet time, it is same day drop off and pick up. Especially Amanda & Yamel. The staff is rude and they basically scam you, I've brought in well taken care of clothes with out stains practically new filled baskets and they pick out about 3-6 items and give be $1 per item. Go to the Cary or Wake Forest location. read more

Great clothing selections and other kids' items, clothes in good shape and pretty reasonable prices.

Gave it a 2 because I didn't have an issue with customer service or the selection of products at the Raleigh Store. My issues was the wait time and paid price for my items. I went twice last week to drop off. Store rep said it would be about an hour. The first time I dropped it off about 1230pm and I had to call which was about 4pm to see what was taking so long. They informed me I can come get my stuff. I gave them 2 bins of clothing and a bag of shoes (10 pairs). I received $45 and they took 3/4ths of everything. The second time I dropped off about 130pm and my items weren't ready until 630pm. I gave them 2 totes. One with clothes and the other with about 6 coats. A bag of shoes (10pairs) and 11 baby items. They kept 5 coats, majority of the clothes, 6 pairs of shoes, playpen, stroller not the cheap one either, diaper genie, push and go toy, tub with thermometer reading, and high chair. They gave me $64.13 which is high way robbery. The baby items was more than that alone but you take what you can get because it beats it being in storage and not getting any money. I will be going back to see how much they charging others for something they paid mere pennies for. It'll probably be gone but I thought I needed to write this review so other Moms know you won't be getting much for your items regardless how well kept they are or there worth. read more

Store is organized and clean. I've never sold clothes there so can't speak to that but I always have a great experience as a shopper

I've brought a good amount of clothes from my toddler that she can't fit anymore They're all types of clothes for different seasons both times they didn't take none of the clothes not giving a reason just not taking it. I think it's a race thing at this point !!! This never happened at different once upon a child locations...... read more

I just left this location. I highly doubt I return. They are so unprofessional and rude. I came in right after opening and 4 staff members were at the desk gossiping and not one said hello, welcome, or good morning! They act like they don't want you in there shopping and I don't understand it. Then when I went to check out, no one was near the register. When I checked out the lady said absolutely nothing! Didn't even allow me to put in my phone number for the points. I Just a bunch of rude unprofessional miserable folks. I won't even talk about how majority of the clothes are trash and should be donated. Holes, rips, stains. Why would you even accept those type of clothes. I refused to spend my hard earned money at places that don't respect me, my money or my time! You should do the same. Good luck! read more

Once Upon A Child - Outside - Baby Gear & Furniture Near Me - Raleigh, North Carolina

The customer service here sucks and has for months now. I'm not even including the extremely low amount of money you receive for the item you bring. Just the customer service. Stood there for 10 minutes needing assistance and was ignored. A white woman walked up, skipped me, and was immediately assisted. Another associate looked at me and saw what happened and still did not apologize, ask me what I needed or anything. It was the Caucasian lady with short curly hair, who regularly has an attitude anytime I have gone to visit. If you can afford to, please drive the extra 20 mins to the Cary location. The Cary location is more lively and offers a reward system that gives you free gifts after welcoming a baby. read more

I went there with my mom and we dropped off some clothes that didn't fit me anymore and I was expecting a good amount but guess what I got 8.50$ for what looked like maybe 8 items so like 1$ a item. I was not happy because I brought 2 reusable giant tote bags stuffed and they just picked a couple of items, and saying some of those things had stains or no tags, and I was thought there is some stuff brand new still in the bag, Are you kidding me! Going back I would have not accepted! I used to think it was cool now I feel scammed and just disappointed with my experience. read more

Overall a very unpleasant experience at this store. The way the workers conducted themselves towards us was rude and dismissive, I couldn't stand seeing them act that way towards us. We tried to be kind and compassionate to them, but they had a certain attitude about them that I could not stand. The fact that this place even gets business shocks me. They offered us pennies on the dollar for prized items that any kid would be lucky to have as their own. 10 cents for an encyclopedia that we paid $35 for? That just isn't at all ethical, to be offering so little. They say that they have no control over the selling prices, but they design the computer system that generates those prices. They seem to care more about preserving their profit margins than helping out those little kids in need. Overall, very bad attitudes shown by the workers and unpleasant environment throughout the selling process. My family and I will never return to this store, as long as we live. read more

A couple of months back I visited this location with a close friend of mine and had a great experience. Given that experience, I decided to return today and see what I could find for my little one on the way. While in store, I unfortunately felt like I had to go to the bathroom. It happens when you are nine months pregnant lol! I went up to the front since the door of the bathroom was locked and asked if I could have access. The woman behind the counter said that it wasn't a public restroom. Even though I didn't see a sign saying otherwise, and didn't understand why I just couldn't go relieve myself--I thanked her and I left my basket at the front to go find a bathroom somewhere else. When I stepped out, it not only was raining..but it was so cold! I didn't really know where to go since I am new to the Raleigh area. So I ran back inside after a few minutes and asked, more like pleaded nicely at the cashier to let me PLEEEAAASSEE use the bathroom. She then proceeded to say rather annoyed "oh no, I'm sorry. You need to find somewhere else." At that point I just cried and I asked her if she could point me in the direction of a place to go to the bathroom. Her suggestion was to go to Target. For a store that caters to families and where I am sure, I am not/will not be the only expectant mother walking through the doors--I was, and still am truly saddened by the customer service and the experience I had today with this situation. No person should be treated the way I was today. No person should have to beg to use a bathroom. Take care of your customers. A little kindness can go a long way. Let people use the bathroom if an emergency warrants it. read more

Absolutely awful. Half of the staff aren't wearing a mask!! The store is small, cramped and dirty. Wear masks y'all! read more

A great selection for kids. Especially for small kids who can easily ruin any clovers for a month.

I went to OUaC twice this week. Once to buy, once to return some items that didn't fit. On these two trips I saw about 10 staff members total. Zero of them were wearing masks despite our local mask mandate. They have no sign in the door and do not prevent the public from entering without wearing masks. At this time when everyone is trying to return to schools, parents are stressed, students and teachers take the brunt of social distancing and the stresses that brings, this business that is related to back to school gives the impression of direct insubordination to the mask mandate. I find that dangerous and shameful. I discourage others from using this business until they fall in line with health protocols or until the Covid climate exponentially improves. read more

I called beforehand to describe my items and confirm that they were purchasing those types of items. I had two large storage containers full of toys and clothing. probably $300 worth and they offered me $12. Even the store associate thought it was a mistake. So, she went to ask and the manager said $12 was it. So, I took all my items back. I would rather donate them than experience highway robbery like this. Don't waste your time with this place. read more

I went to Once Upon a Child Raleigh last week with a box full of clothes and shoes in great condition. I usually do the Kids Exchange at the fairgrounds but was wanting to get rid of some things sooner. I left the box and was told I would get a text in about an hour and need to return within 15 minutes. Once I got the text, I returned to the store and was offered $26 for a box full of items. They only had a few things they did not want to sell. I looked in the bin thinking they must only have a few items for a $26 offer. Most of my items were in there. Doing the math, I was receiving less than $1 per item. So the mark up is pretty high. I said no thank you and took all my things back. I will not be consigning or shopping there. read more

If I could give it zero stars I would. I have never been treated so rude in my life in a retail store. I have consigned in the past so I went through my kids winter clothes and brought them down. Mind you I drove from Clayton to do this so I took a drive. All my kids are name brand and good shape otherwise I throw them out as in no stains and not looking worn. An older woman said she would even look at my clothes I had brought in. I told her I had consigned with them before. She said I should not even bother. I was like all the clothes are name brand and not in bad condition. She continued to tell me they wouldn't even look at it so I left. I will never go in there again. So rude! They lost me as a customer and consignor. read more

Donate to an organisation that will directly give to the end consumer for free OR get 1.23 cents for what they will mark up 700%. Oh yeah, watch and document your stuff going in- they will just tell you cluster it and no accountability or reference to where some items went. Too bad for me as they won't give you anything saying what you gave. Take a picture as they skim off the top and pay you fraction of a penny. read more

Went into this location last week and out of the five staff workers I seen three of them were not wearing a mask, & one had the mask under her chin. Very disappointing, rude and inconsiderate in the middle of a pandemic. We have a mask mandate in NC and they have notes posted on the exterior of the entrance that anyone entering must have on a mask. I don't understand why the employees are an exception to this. read more

Went in with a large basket of newer clothes that my kids outgrew before being able to wear them to sell. i was told it was a 5 hour wait and while I did not have to wait in the store (for 5 hours) that once they called me I had FIVE minutes to show up or they would keep my clothes and either donate or sell them and I would not be reimbursed. I needed up leaving with my basket of clothes because it seemed super unreasonable and unrealistic to essentially force someone to stay there for 5 hours and wait. I haven't purchased anything from there so I can't speak to the purchasing experience but as a seller you are better of doing a kids consignment sale at the fairgrounds or others around the area. read more

A consignment shop where you can find great, gently used items (toys, clothing,shoes,books, costumes..you name it ) for your child. You can also sell your items here as well. Today, we just came in to browse since we were in the shopping area( Applebee's is close, Target, convenient location). It also was a good time to look for fall/winter items in preparation for the upcoming season. I found this adorable faux fur vest for my 4 yr old daughter for just $5.50 ! I think it's cute because I have one similar and can't wait to wear on a mommy and daughter day out. I was pleased with the variety found in the store, how organized things were by size but it is crowded in terms of how the racks are set up. They could use a bigger space. read more

Once Upon A Child - Baby Gear & Furniture Near Me - Raleigh, North Carolina

Besides the staff here over the last 4 years, we love coming here. We stay out of the way of staff, because we've had terrible encounters with multiple employees because they lack in customer service. Other than that, I love coming here for my kids' clothes you can't beat the price. read more

Great place for a great bargin!! I love the selection and the prices. Kids grow out of clothes so quickly that it's a waste to pay full price! read more

I tried to sell here for the first time today and was turned away because my things were stored in a bag instead of a box. Why on earth this matters I don't know. I saw an EMPTY box sitting in the floor and asked an employee if I could put my things in there. Her supervisor told her she could not give me the box. They refused to look at my things because of the object they were stored in The most ridiculous rule. They're losing customers and good potential inventory by having such a dumb rule. Bad management. read more

I called in advance . Wanted to know what was a good time for us to go there and sell my clothing I was put on hold 3 times was asked the same question 3 times. I was warned from following Yelpers about this location. The girls were as rude as they get. Rude, Rude, Rude absolutely no class, no customer service, no common sense and with attitudes. I have no idea how these little girls get away with treating customer's with no regrets. . Absolutely disappointed with this location. The place was sloppy, unorganized , shelf s where empty. That's the least of the problem. There problem is the RUDE,ARROGANTE, SIMPLE, DISSAPOINTING EMPLOYEE'S. read more

If It weren't for management this would be a great store for a bargain. If you go, try to avoid talking to the owner.

SELLING: Don't even bother bringing in infant-toddler girls clothes. I went through all of my little girls clothing /shoes and only brought them the best items, some with tags. They're only looking for baby gear, select toys boy clothing and girls size 7 and up. BUYING: Some good buys but most items over-priced. I rather go to a thrift store for clothing. read more

Got turned away because nicely folded clean kids clothes were in a big utility tote instead of cardboard box. Staff said to return with clothes in a box. Really? No I am not returning. read more

Waste of time if you are wanting to sell your clothes. Offered .90 for ONE winter coat.. absolutely a joke.. Sorry but I do not pan on visiting this location anytime soon. read more

I found some bargains for my 8-yo daughter. Several Children's Place, Gymboree items with tags that are fantastic! Prices are *very* fair! However, on the downside, I seriously think the place could be a fire hazard. The racks are much too close together and the aisles too narrow. You can *barely* pass someone in the same aisle without backing out. Another beef... There is NO dressing room to try the clothes on (and when I'm buying consignment items with a limited return policy, I want to see if these items are gonna fit - because you never know what shrinkage there is if someone has fried clothes in their dryer, by that time it doesn't matter a flip what size the tag says.) So, you ask... How does one check out the fit of the clothes? Strip down in the middle of one the aisles you can't pass through? Well, that possibly *may* provide you with an option because as crowded as the aisles are, you probably won't get arrested for child nudity since no one would be able to see much!! Fortunately (or unfortunately - depending on if you see your glass half full or half empty), they repurpose their - one and only - bathroom as a dressing room too. I found the idea rather gross and standoffish. It was moderately clean, they have a small (did I say miniature?) baby nursery rack and a hook on the back of the door. There is also a full size baby diaper changing table, but... I'd change my baby in the back of my car (or the crowded aisles) before using that table (can you say "unsanitary"?). So, while you're already in a hurry to get out of there - at least I certainly am because public restrooms aren't terribly scenic or aroma-welcoming in the first place... You begin feeling even more pressure to get out because people are *constantly* rapping on the door in an endless rush to get in! So, there you are standing there thinking: "Are they needing to try clothes on their child - or - is there a pitiful toddler standing outside needing to use the potty?" And being a post-potty training mom myself, that must be an awful feeling... Mom has worked so hard for little Johnny to finally feel semi-comfortable to sit on the toilet and all those efforts get flushed down the tube :~( (LOL)! All because it's simply too convenient for the store to use the restroom to also serve as a dressing room. All this on a Thursday evening... I don't think I'd try my luck going there on a Saturday; there is a reason (or two) why I don't play the lottery! While I know that real estate is invaluable to merchandisers, could they not build just one separate room - or at least a sectioned-off area with a hanging privacy curtain - to use as a changing room? A changing room for trying clothes on, *not* for changing diapers. And, certainly, those almost-potty trained moms would be ever so grateful too! If they could correct this, it would be an awesome retail place where clothes are many pennies on the dollar cheaper than the name brand stores - especially since our precious little ones quickly outgrow their clothes! So, in conclusion, decide for yourself: Are the bargains too good to pass up to outweigh the overstuffed aisles and the so-called dressing room or not? Your call. read more

Fabulous and organized! I have never been to a thrift store more organized than this place. Everything was in great condition. Quick & easy to find. Everything marked clearance was just $1.00 and I found several shirts and jeans for $1.50 read more

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The store is very tight and cramped! Hard to maneuver around the store without being in each other way. I initially raved about this store. However, prices began to increase which in return defeated the purpose of buying from them... Used at that. Staff are not customer service oriented. read more

Although this place has a big selection of clothes they unfortunately don't have a changing room to try on clothes. They instead allow people to try on in the bathroom. The problem with that is that the bathroom was really dirty. I was disappointed since my daughter wanted to try on some cute clothes but I didn't want her to get dirty in the bathroom. read more

This store doesn't take clothes on Sundays. It stops buying period at 5:00 PM on weekdays. When is a single working mom supposed to come in?! Oh right, Saturday! Then it's packed and takes hours. I was there today at 12:30 PM (it's Tuesday) because I happened to be home with a sick teen who was napping but wanted soup when he awakes. I'll hit Target while I'm there and kill two birds. 12:30. Perfect, right? Though the store was nearly empty and there were at least three employees in there, they were overwhelmed and no longer buying for the day. This was the fourth time in a row I was turned away. The employees are rude and/or unconcerned with the time it takes people to bring stuff there. It is quite frankly the worst, most difficult to work with store I've been in in this entire city. I won't be back. What's the point? They'll just turn me away with blank stare anyway. read more

Love this store! Great finds in every size. I can typically find nice shoes for my son too!

For a store that is meant to serve pregnant woman and families who are within the ages of potty training, I was shocked by how rude the staff was with regards to the immediate need of a bathroom. We are a family that is not only potty training, but also has to deal with a disability that makes access to a bathroom an immediate and necessary situation. We have been in plenty of situations where an establishment's bathroom is out of order, and they responded to our needs with kindness and understanding, usually directing us (and usually their customers in general) to the bathroom which the employees use. I understand I am not entitled to be granted the use of the employee bathroom. However, if the store wouldn't allow customers the use of the public restroom simply because the door was broken (which is the excuse they used), the response of a decent and respectable business that cares for their customers would be to allow access to the employee bathroom, until the store puts in the effort to fix the broken door. Other establishment's have dealt with similar situations with significantly more compassion and understanding. Once Upon a Child reacted oppositely. Again, I may not have been entitled to that kind gesture, but it certainly speaks of how much they actually care. Not only did they refuse us the use of a bathroom in an emergency situation, but the woman was outright rude about the situation, and totally wrote off my explanation that some family's need a bathroom due to a condition that is legally classified as a disability. So basically...if you are potty training a child or pregnant, and especially if you have a disability such as lupis, chrones, colitis, or any other diseases similar to IBD, this store is not a favorable one. Also, the place was a mess. I was looking for a baby carrier and the carriers were thrown into a sloppy pile I had to detangle as I sifted through their offerings. read more

HORRIBLE staff here. i was told that it would take an hour for them to go through my one bin. i came back an hour later and saw my bin sitting there still full. the rude staff told me it would be another twenty minutes. overall the workers were very rude and this was a horrible experience- i will be taking my clothes to another store from now on. read more

This place is a joke! I was absolutely humiliated by the price they were going to give me, 36.10. For 24 brand new with tags xhilaration over the knee socks, 26 brand new with tags underware, 8 sets of pajamas worn once, one set of brand new white long johns, two Merona purses never used. Jeans, shirts, swim bottoms and boys swim tops. I feel like I was takin advantage of especially when I went back the next day and saw what they were selling my items for. I donnot recommend this place. Kid to kid in apex is very fair. Alot more fair! read more