We've stayed in the penthouse on the 7th floor (5-star rating and rented via VRBO) three years in a row from 2017 - 2019 but stopped coming to PV due to the pandemic and family issues, but finally returned in 2025.
BOOKING:
Because we weren't with a group of friends this time, we booked directly with the property for a 1 bedroom unit which was on the sixth floor.
Email correspondence with Iriana, who seemed to manage the property along with a sister property south of Zona Romantica (Costa Sur Resort), was constant with fairly immediate response from beginning to end, but with a BIG hiccup in the middle.
ARRIVAL:
Our ride dropped us off in the parking garage and a female staff member who happened to be in the area or was summoned, seemed surprised we were there. With a confused look on her face, she asked us if we had reservations, which we did.
We left our luggage with the male attendant/bellman in the garage as she hesitantly escorted us up to the reception office in the (working) elevator.
CHECK-IN:
Lourdes, who was probably the property manager, greeted us and said they had our reservation but that there was a problem. None of the rooms have working air conditioning due to a power issue that started 2 days prior to our arrival (other reviews I've read mentioned this issue a year ago).
We got no notification of the issue. Their solution was to wait for us to arrive then relocate us to their sister property, Costa Sur Resort, which is almost 2 miles south of Zona Romantica. That was a no-go. Anyone who stayed in Zona Romantica knows its charm, non-commercialism and walking distance to the beach, tons of local restaurants and shops.
THE ROOM:
We decided to check out the room (# 600) before making a decision. The room was supposedly cleaned but was really not ready for guests. The balcony was the nastiest area with bird poop on the railing, floor and a waterfall of it coming down the building's side. There was also no furniture on the balcony, but for good reason as the balcony's wall was so high, it would impede any view. And without air conditioning, it was miserably hot as this was in June. Oddly, the lights were working and electric clocks were on but blinking.
We returned to the office. Lourdes was willing to help us find another place but we decided to do our own homework. My spouse questioned why the office had air conditioning and was told that it's the main building where the rooms are that had the issue. Okay??
THE RESULT:
Long story short and almost 3 hours later, we found a neighboring property, much smaller, years newer, night and day cleaner, with a living room, kitchen, higher view and with working air conditioning for a few hundred more for our week's stay.
We did get a full refund which is why this isn't a 1-star review. We also emailed Iriana if they could compensate us the difference in price but haven't heard back and didn't intend to.
OVERALL:
The building's appearance looks okay for the area but obviously its internal organs are decrepit and in need of major surgery. Oh well, it was fun while it lasted. Farewell, One Beach Street! read more