Since Prestige has been sold, service has suffered. Routing maintenance checks now have a…read moretechnician followed in a car by a salesperson. I've had them since buying my home in SCHH back in 2019. Bob the owner who has since passed away, was fantastic and instilled in his techs the importance of customer service and quality work at reasonable cost. Fortunately I attended the 24 Home Show in SCHH and came across Danny, a lead tech with Prestige but he'd left and is now with Pinnacle - family owned business with quality & customer service forefront in their business plan. I immediately signed with them. Had my 1st routine maintenance call and it was the MOST THROUGH call I've ever experienced. Over an hour and very through. Run from the company that acquired Prestige and I highly recommend Pinnacle Heating & Air - Matt Melvin, Owner 843-271-3780

Lost my air conditioning around 6:30pm and called for service. Technician showed up 30 minutes…read morelater. Within 5 minutes he diagnosed the problem and had it fixed within 15 minutes. The drain pipe was plugged. Have had Prestige service for 3 years, and never had a bad experience.

This company has been very responsive when I have needed service after hours…read more My electric bill is finally the lowest ever since building our house 14 years ago. Their cost was much lower than the competitors. I was told by another company that I needed much more extensive work than I actually did. Howell-Chase was honest and had integrity. I will always call them for my AC and heating needs from now on. I absolutely love my UV sterilization that was installed . My immune system is low and this has absolutely helped with dust and mold. I highly recommend it!

Howell-Chase is not good at HVAC repair and their technicians are untrained. I know first hand…read more My problems started when their tech performed annual service and did not reinstall the housing to the HVAC unit. In addition the technician left the cap off the condensate line and the float switch uninstalled. Numerous technicians have been out to fix a condensate draining problem which they are unable to fix. Additionally, they cut my condensate drain line during one of their visits which is now leaking from the coupler they installed. This company is horrible.

We had two 20+ year old AC units which needed to be replaced. We had 4 companies come out to give…read moreus estimates. Love HVAC provided us with great suggestions and solid pricing. We had the units installed last week and couldn't be happier. The crew was on-time, courteous, and answered all our questions. This morning they came back to walk through the system with me and ensure that the crew had done everything they were supposed to. I would HIGHLY recommend using Love HVAC

I've used them for years and purchased 3 HVAC units from them for different homes. After the last…read morepurchase a year and a half ago the unit broke. Love decided to charge over $2000 to fix it. After the bad customer service and rude attitude I experienced, I will never use this company again.

We had a leak under our kitchen sink and Trey Ferrell immediately diagnosed the problem as being a…read moreleak in the garbage disposal. In less than 24 hours he returned with a new disposal and installed it. The whole project was done promptly and neatly and it was a pleasure having Trey in our home. Just a wonderful experience. George Anderson

We wanted to thank Steven our HVAC technician from Superior Services in Bluffton SC for his…read moreprofessional and direct approach in answering our questions and for providing to us his recommendation's to help prolong the life of or existing four ton condensing unit.

Great service! Came to house when AC unit failed and was able to keep it going until we ordered…read morenew unit..

While initially a good experience things derailed quickly. After pointing out some damage done to…read moremy driveway and sheetrock after our ductwork was replaced, the company's employees got very defensive very quickly. I was not pointing fingers, but simply trying to determine what contractors were at fault. Gochnauer's employee Brian S. sent me the following e-mail verbatim: "I cannot believe the gall you have to even think this, let alone say this, Judd. We showed you proof the driveway was not us. And I paid for the ceiling we also did not do with proof. I let that ceiling go because it was already done. I am paying for that, personally, not the company or my guys because they didn't do it. Do not email me again." Really? This is how they treat their customers who just gave them two jobs and paid close to $10K. I will not do business again with such a thoughtless company nor should you. I called to speak to the owner today but I got a call back from the GM who never once provided an apology. Bush league company! Maybe I will dispute the last job they did since now I was told to not e-mail them again. Here is another quote from Brian S. regarding the sheetrock: "THANKS FOR THE INFORMATION. IF YOU BELIEVE THE SHEETROCK WAS TRULY DAMAGED ON SATURDAY, SOUNDS LIKE WE DID IT SINCE WE WERE THE ONLY PEOPLE THERE THAT DAY. I CAN HAVE SOMEONE TAKE CARE OF THE SHEETROCK IF YOU AGREE." - So he owns up to doing it in this quote but then says he didn't do it later. As for the driveway, it was recently poured and damaged during the install. It was done by either the HVAC company, spray foam company or ductwork install crew. Nobody will own up to it. Contractors around Bluffton have a bad reputation for a reason. Be careful who you choose.

Rasheem is not only a genius, he is a saint. We arrived at our house on Friday to find that one of…read moreour 20 year old HVAC units had given up the ghost. Rasheem came out after hours and got the unit up and running. He made sure the explain everything he was doing and took the time to confirm that we were comfortable with the repairs before he left. The next day, we discovered that our 2nd HVAC was starting to give out. (Since no one had been at the house since May, it had probably been trying to compensate for the dead unit for some time.) Rasheem came out again and got things up and running. He never complained and again spent a lot of time making sure we understood what he had done and why he was making certain recommendations. Honestly, we could not have asked for a nicer more informed technician to come to our rescue. We will definitely be using Gray's for all of our properties from here on out!

We have had wonderful experiences with this company. Floyd was the technician that came out to fix…read moreour unit. He is very honest and trustworthy. I would highly recommend him. They always come the same day you call.

Professional. Guaranteed work completed. Came back after 3 months to tighten loose faucet.read more

They came on time and finished within a week. They gave a year" warranty on their work. I was…read morevery pleased.

Hunter came out a few days ago to work on our 10 year old HVAC. I was certain that we'd face the…read moresame experience we endured with other companies in the past--lengthy wait times, repeated visits, and pressuring to get a whole new system--But this time was totally different! Hunter was very open and straightforward about the state of our system and got straight to work with clearing out the lines to get us back up and running. And even when I was afraid there might be another underlying issue at play--because again, we've been told in the past, on more than one occasion, that we should replace our system, Hunter assured me that it's running just fine and kindly took time to explain to my mom and I how situations like ours happen and what can be done to prevent it. It took time for the HVAC to acclimate our home, because of the humidity trapped inside, but when it did, wow! It's running better than I've ever heard it run in years. Thank you Hunter!

Bottom-Line-Up-Front, Savannah Air Factory is unequivocally a 5-Star HVAC Company!…read more We all know how brutal the heat can be here in Savannah. This company came to the rescue and really saved us. We purchased a TRANE XV20i from Old Coast Heating and Air Conditioning in 2018. The system is now 8 years old. The service we were receiving from Old Coast was overpriced, they sold us marked up parts, to include a replacement lightbulb for our RGF REME HALO-LED Whole Home In-Duct Air Purifier and would always upsell me during regular maintenance visits with adequate at best service. Additionally, we know now the $27,000 system purchased from them was not installed properly either. *********************BUT NOW???**************************** We switched to Savannah Air Factory after all our neighbors recommended them. They are now our maintenance company and our go to for all our HVAC needs! This company, undoubtedly, has better prices, service, and competency. They have an emergency number and a technician on call after hours (912) 944-8226. James was on call and he came out to fix the system temporarily so we could make it through the weekend until it could be fixed. Monday morning, I phoned their number (912) 665-6898 and spoke with Kaitlin. I explained our issue and that the system was down and she sent out Darren right away. Darren identified the problem, came up with the solution, and contacted TRANE Technical Support to verify it was the correct resolution. He accurately diagnosed a complex set of issues, including a failed evaporator coil, a refrigerant leak, step motor improperly seated, and sensors not set properly. Now, the system is running perfect, the way it was designed! Despite the extensive repairs needed, they handled the emergency seamlessly. They secured all the necessary parts immediately under warranty at no cost, offered transparent pricing for labor with no hidden fees, and replaced everything with absolute precision. Darren is a consummate professional, efficient, and very knowledgeable. They repaired the leak with a new coil, charged the refrigerant, and got our system running perfectly. Within no time, our home was ice-cold and comfortable again. Their emergency service is fast, honest, and high-quality. My wife and family are so grateful for their quick response and highly recommend them for any AC crisis! THANK YOU Darren, James, Kaitlin, and the whole team at Savannah Air Factory!