They need to retrain or replace the receptionist. Nasty and I mean nasty attitude. She's gonna cost this place some business. My provider is very good, so no complaints there (and, at the end, that's really what matters most). The office space is spacious and clean. The in-house lab that draws your blood is fantastic as are the people who work there. And appointments start on time. Overall, it's a good experience. Just please fix the folks at the front! read more

Dr LaMarca has messed up with at least one lab or prescription refill each visit I've been there. I've spent hours on the phone with One Medical in the last 3 months alone trying to get mistakes fixed. Not worth the concierge fee if you're not getting concierge service. read more

The medical faculty at this office are lovely. The billing practices of One Medical are absurd. It took me 15 hours of calls and emails to correct a charge. I requested a reimbursement of my time from zillion dollar company Amazon but they refuse. I also find it hilariously hypocritical that they have the wonderful book Demistifying Disability at the office but have failed to provide any disability accessible equipment in their office. I pay a concierge fee and they can't even follow the law to have an accessible exam table, scale, and other diagnostic equipment. read more

I got a year-long membership to One Medical as part of my benefits package at work and came in this week to do my routine physical as required per starting the membership. I met with Dr. Genie and had a wonderful visit. Her bedside manner was super reassuring and she actually talked to me like I was a human and not a patient, which was really refreshing. We covered a lot of my worries and problem areas and we came up with a good action plan. I got labs drawn and the lab technician also had a great bedside manner and was super reassuring even after I told her that I often have a hard time getting blood drawn because they can't find my veins (she found blood on the first stick which hardly ever happens!) I should have my labs back in about a week and in the meantime I could message with the staff on the One Medical app with any questions I have read more

One Medical Primary Care Clinic - Adams Morgan - Internal Medicine Near Me - Washington, DC, District of Columbia

While we were returning from a trip to Rockville to buy a washing machine, my wife sprung a sudden profuse nose bleed, not something she had ever experienced before. Our regular doctor;s office closes at 5 PM, but checking on our phones for "urgent care near me," we were directed to this One Medical location. My wife went in, was asked whether she is a member, and when she said she was not, she was peremptorily turned away, directed instead to the MedStar Prompt Care location around the corner on Columbia Road. But that location had been closed for an hour. Now, One Medical has every right to operate on a members-only basis, if that is what they are, but they need to advertise that restriction much more clearly. And the receptionist should certainly have known that a neighboring facility would have been closed, and offered a more workable alternative. My wife was left feeling that she was shunted away as an older person who looked a mess (she was bleeding profusely from the nose). I would be tempted to leave a one-star review, but I am willing to hear what explanation is offered for this rude treatment. UPDATE: Having received no explanation for the rude treatment accorded my wife, I am downgrading my review to one-star read more

Today - because Summer had reminded me during my last visit - my wife and I stopped by to get our flu shots. There was no wait, one refilled bottle of water and a % pleasant and efficient check in experience (Lorraine and Antonio for the win- thanks y'all). In the expert hands of Megan who was holding down the lab today, my flu shot was over in about 1/18th of the time it takes to get an (admittedly delicious) tea at philz next door. I didn't feel a thing, other than happy to have - for once- gotten a flu shot in a timely manner. read more

One Medical Primary Care Clinic - Adams Morgan - Custom bandage options to follow the blood draw and vaccines (I didn't even feel the pinch!)- the yellow with bees is also a cool one. - Internal Medicine Near Me - Washington, DC, District of Columbia

Billing problems by OneMedical resulted in $800 lab bill. OneMedical has been unhelpful at best and downright malicious at worse. I went in for a fairly common infection in May of 2022 at the Adams Morgan location. OneMedical assigned me to get labwork done. I peed in a cup, OneMedical took it away, I went home. They sent me the results later, I got antibiotics, I'm done. Two months later, I got a bill for $800 from the third party company that did the labs. As it turned out -- OneMedical did not get the proper authorization from my insurance company for the labs they did. My insurance company told me that it's a fairly easy fix on my provider's side -- just contact the lab company and get retroactive authorization so that my insurance will cover it. HOWEVER -- I contacted OneMedical in July 2022 about this issue. Not only has the problem not been resolved, but they have been totally unresponsive to my inquiries about this problem through their app; have literally been unable to reach customer service over the phone OR have reached customer service representatives that knew absolutely nothing about my problem and did not offer followups like they promised. I'm totally at a loss right now. At literally every other medical practice I've been to, this would have been a simple fix. But despite at least ten calls to the customer service line, five emails to various inboxes (several unanswered or leading nowhere) and many, many messages to the admin team via the online portal, I am 1. totally in the dark about the status of the problem and 2. still on the hook for an $800 error that OneMedical made several months ago. I consider myself quite healthy and very tech-savvy; this is not a comment on the medical staff because that experience has been fine. But this experience with their billing and administrative team has been nothing short of maddening and I would HIGHLY recommend choosing an actual medical practice, not this fake customer service company parading as a medical practice. Take your dollars and your health to providers that actually care about you and try to rectify their mistakes in a timely manner and communicate with their customers. read more

One medical has illegal billing practices. They are billing me for charges my insurance company already said are disallowed and I have zero patient responsibility on. I have provided one medical with the documentation proving the charges are disallowed and I'm not responsible for the charges yet they continue to refuse to remove the charges from my one medical account and keep sending me bills demanding I pay them. The medical care I have received from One Medical as of late has also been extremely subpar, poor care. I highly recommend seeking care elsewhere. read more

I really enjoy One Medical and the approach towards medicine that they take. There is a concierge fee that isn't covered by insurance, but it is well worth it. UPDATE: They are now accepting Blue Cross again if that is your insurance provider. First, when you go into the waiting room, it's never packed and feels more like a comfy living room featuring complimentary wifi and lemon water. You won't be in the waiting room for long, because your appointment will start on time, and the doctor will be in immediately instead of having you sit in the exam room indefinitely. Because they are timely, if you are late for your appointment you likely won't be seen, so try to make sure you get in on time. The doctors are always pleasant, and listen to you and what you need. You can use the app to schedule appointments, message your doctors at any time, and use the video visit function for when you don't want to head into the office in person. Another convenient feature is the evening appointments, instead of having to go to urgent care, you can often get same day appointments at one of the locations until 9PM. Which saves on copays and it's nice seeing your primary care doctor and having all your records in one place. I love this medical practice and can't imagine going back to a regular provider. read more

I have a $900 bill from one medical and shouldn't. Please resubmit my claim to my insurance. I had insurance in Oct, but it continued with Cobra that month. I had the staff at one Medical confirm that insurance was active and covered my visit before visiting (i confirmed with my insurance it was active in Oct, possibly wasn't through the system when you summited the claim). Also, I tried to call one medical and was hung up on twice. After I was on hold, the system automatically disconnected me. Then I got in touch with a person and after telling him I had billing issues he hung up on me. It seems like there is no service where there are billing issues or problems. Really unacceptable. read more

OneMedical used to be pretty good and easy to use. Now, while other medical organizations are doubling their efforts to provide good care during the pandemic, OneMedical uses it as an excuse to cut services and save money. Customer service is completely unreachable and non-existent. Need a Covid test? You can make an appointment for two weeks from now....Is this the enhanced medical service I pay a premium for? There is also absolutely no continuity of care. I never feel that MDs, PAs or NPs ever look at a file before they see their patient. I have to regurgitate my medical history each time I talk to anyone there. Definitely a sub-par medical practice. read more

I will say that the doctors here are lovely but the following issue has completely soured my experience with One Medical. I waited over 6 months for a reimbursement check that was supposed to take 6 weeks. The reimbursement was for a co-pay that they not only charged twice on my credit card, but later told me that they weren't supposed to charge me a co-pay at all! I never received it and I probably never will. What is funny that is they were quick to send me my other medical bills and my checks were cashed in right away. And yet, they claimed that they sent my reimbursement check to the "wrong address." How do you send me the bill to the right address, but my reimbursement check to the wrong one? I called, emailed, and messaged them numerous times. Every time they said they would take care of it, reassured me that they will send me the reimbursement check and they never did. I may never get my money back, but I hope someone else can learn from this. read more

I've never been more disappointed in a medical service. I received a message on that app from a physician's assistant, Kelly, that I needed to come in for follow up blood work: "I will put a lab order in for you. Our Adams Morgan lab is open from 9-6 with a break for lunch from 12:30-1:30." I arrived at 5:05pm and was told that they closed at 5. When I explained that I was told to come in today before 6, the receptionist offered me that I can look on the website and see that they closed at 5. If your own medical staff send me instructions about your hours, why would I need to also check your website? I've generally found OneMedical to be worth the $199 investment but this is the kind of poor medical customer service that the practice was supposed to avoid. Incredibly unfortunate. read more

Well done One Medical. Well done! Let me start by saying that I have avoided seeing medical doctors because I feel they always have bad news, are intimidating and overall its just an uncomfortable experience for me. I finally decided to become a member of One Medical after seeing the amazing reviews and I went in for my first consultation last week to see Dr. Eugenie Concepcion. The waiting area to this practice is not over packed, is clean and chic. They offer wifi connection and water while you wait. Dr. Concepcion saw me ON TIME and my consultation was thorough. It wasn't rushed, she was engaging, not judgmental and personable - definitely a huge plus for me. While there I also had lab work done and the phlebotomist Summer was GREAT! She was gentle, warm and even let me choose what color tape I wanted to wrap on my arm. They were clearly children's tape, but this tiny touch was so endearing and totally won me over. We're all a kid inside, right? I highly recommend this practice. From the front desk staff, decor, cleanliness, consultation - it was all more than I expected. I am happy to say I have found my new doctor! :-) read more

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I've visited One Medical doctors at the Penn Quarter, Tyson's Corner, and Adams Morgan locations and have always had an exceptional experience. With the $200 membership fee, my expectations for One Medical were high, and they actually delivered. The offices are comfortable, my appointments have always started on time, walk-in blood-work is easy as pie, and every single doctor I have seen has been exceptional. In particular I recommend Dr. Genie Concepcion at this location and Susan Olsen at the Penn Quarter location. In December 2017 One Medical stopped supporting my insurance and I am genuinely disappointed to have to look for a new provider. I'm not going to switch up my entire insurance plan just to stick with OM, but I will really miss them. That said, the cherry on top of my experience is that when I learned they would be changing their policy and would no longer support my insurance, I requested a prorated refund of that year's membership fee and it was given to me immediately, with no hassle. I'm so impressed and so bummed to have to go elsewhere. If your insurance is supported by One Medical, I definitely recommend them. read more

I've always had such positive experiences at One Medical! I usually hate going to the doctor and am so afraid of needles and bloodwork, but the staff are always kind, patient, and take their time to make you feel comfortable and explain whatever procedure they are doing. The waiting area is always clean, there's never too many people there, and appointments always start on time. Additionally, the app is so helpful and useful and you can message any provider at anytime. They have a large selection of locations and appointment availability, including same day availability and nights and weekends for those that work. Definitely worth the annual fee and would suggest to anyone to join! read more

Love these guys, particularly the Dupont location. But the others are good too. So worth the membership fee. The longest I have had to wait to start an appointment is 5 minutes. The offices are clean, medical professionals are friendly and seem to care about my well being, and I LOVE that you can book appointments with specific physicians and request prescription refills online. I've used their virtual "emergency" service a couple of times. They were good too. The only area I would urgently request improvements is in the lab. Right now, you cannot book appointments for lab work online. I think that is problematic. As a busy professional, the whole point of my joining One Med is to receive streamlined service with minimal fuss. I don't like being told to "call the day of to confirm what the lab hours are". I don't like being required to just show up and hope for the best when it comes to lab work. If I were the kind of person that enjoys flying by the seats of her pants, I would not be a member of One Medical. One Medical is a Type A's dream. So why is the lab Type B? read more

Wow such a difference from other clinics! Hardly any wait time, doctors follow up with u about test results and address you with empathy and compassion. Also there's no middle man! The doctors come out to greet u and take you back themselves. They make you feel comfortable and welcome every time. This personal connection speaks volumes to me and I am so grateful that I was able to become a member. Worth every penny! read more

One Medical may have been "concierge medicine" once - but no more. Since I rejoined a few months ago, with an upfront membership fee of $200, I've experienced difficulty finding COVID testing within a week, had two testing appointments cancelled with little notice, interacted with a rude agent over the phone, and had open inquiries on their app left to languish for days. This year has been rough on all of us, but it's clear that One Medical hasn't done enough to pivot their service or work with their customers to provide the service they advertise. read more

I am so disappointed in One Medical. I have been here for over 3 years and have recommended to friends, co workers, and family. Now only one of us can actually use them since they stopped accepting carefirst! It's a shame they couldn't have come to an agreement given have of the city is on the carefirst federal plan! read more

This is my go to location for one medical. I've always had a great experience with the receptionist and the nurses.

My doctor is awesome but the rest of the support doctors are great to have too. It is easy to get an appointment because of the expanded hours. All electronic sign up and portal makes the whole process super easy. read more

If there were a 6/5 rating, I would give it. One medical provides fantastic care on all fronts. The front desk is very friendly. The phlebotomists are great. My primary doctor is warm and explains everything that is going on/she's doing. They have lots of availability for spot appointments with other doctors. Their admin has responded within 1-2 hours every time I couldn't have had a better experience since joining. read more

One Medical continues to amaze me! This new location in Adams Morgan is beautiful down to the last detail. The staff are so kind and efficient and really make medical care a pleasure. Stop by for whatever you need -- you won't be disappointed! read more

I made an appointment for 12:10pm today and had an email confirming the visit. When I showed up they said I had canceled it. I definitely did not so they said it must have been an online glitch. I was obviously sick as a dog and had an email confirmation and they told me there was nothing they could do. Why couldn't they squeeze me in or keep my appt? I would never have sent someone so sick away without helping them. They women at the front desk were grumpy and not helpful. I'm very disappointed. read more

I love, love, love the convenience of having this location as my home office. I was about to leave town for an international trip and totally forgot to refill one of my prescriptions. As I was packing, I called and the person I spoke with let me know they'd be putting in a refill request for me. Before I was even done getting my things together, my pharmacy called letting me know that my script was ready for pick up. I've found my primary care doctor FOR LIFE. Thank you One Medical and thank you to the superb Adams Morgan team for just making my life a little bit easier :) read more

I've seen two different physicians here - one experience was pretty lackluster, and the other was good. However, the administrative side of things has been unreal. I've continually had billing issues, and when I try to resolve them, I get no response. It seems like everyone only wants to communicate via their online portal and not by phone, yet I barely get any response back and if so, it's very unhelpful. For being a boutique doctor's office with an annual membership, I'd expect extraordinary care - both medically and administratively. read more

I've been using One Medical Group in DC for 4 years and am unfortunately being forced to switch because they are no longer in-network with my insurance company. I've used both their Metro Center and Dupont locations. I'd rate them 5 stars for customer service and 4 stars for medical care. Medical Care: I had 4 annual physicals and a handful of other visits and video visits for one-off concerns. Only the first physical was as thorough as what I've had at past physicians. The other three physicals were abbreviated and focused on the top concerns I brought up during the initial conversation. They could take blood at physical exam appointments, which was convenient. For my one-off medical concerns I was always able to get an appointment quickly by being flexible about location/provider. More often I just did a video visit in their mobile app or emailed someone I'd seen previously for the same thing--all super convenient. For the various medical concerns I had I was satisfied and comfortable with each outcome and I've been happy with all the specialists they've referred me to. Medical Staff: I had positive experiences with Dr. Glickman, Dr. Kimbrough, Ms. Osipower (PA-C), and Dr. Lewis (who moved away), but Dr. Lewis is the only provider I saw more than once. My third year, after Dr. Lewis moved away, I saw Dr. Zee for an annual physical and it felt very rushed. I tried Dr. Glickman for the fourth annual physical and would've gone back to him. I also had positive experiences with all the video visit medical staff I saw. As you might imagine from this list, I never felt like any individual staff member got to know me. They all had access to my records, though, and I felt like the team effort was working ok. A lot of my medical interactions were with physician assistants but I never felt like it compromised my care. Non-medical stuff: I never had issues with the administrative or billing staff. The offices are beautiful, modern, and clean. Their member website and smartphone app are very useful. They were convenient to interact with via email in their secure messaging system. They charge a $200 annual membership fee (aka concierge fee), but I thought it was worth it between the online tools, the free medical services I was getting via email and video visit, and the great customer service. They were very proactive informing me about their change in network status for my insurance, and I continued to do free video visits after they were out-of-network until my membership expired. Now that I'm searching for a new PCP outside One Medical Group, I also appreciate how incredibly easy it was to switch PCPs within One Medical Group when my first PCP moved away and then again when I wasn't excited about my second PCP. read more

Providers there are helpful and friendly. However this is the ONLY one medical location in the entire dmv area open on weekends. As a result, I could not get the "same day appointment" they advertised. read more

One Medical has been a god-send for me. When I returned to Washington 7 years ago, I found many medical practices were either not taking new patients or providing appointments 3-4 months in the future. I did an online search and found One Medical. Once I visited their office in downtown DC, I was so impressed with the quality and thoroughness of service I received. Anytime I've had a medical issue, either they have addressed it, or they have referred me to the top notch doctors in the field. I have referred so many friends and family members to join One Medical. I would not go anywhere else. read more

I really like the concept of One Medical, however they failed to diagnose me for something I've been having symptoms of for 15+ years. I went last year because I was having symptoms of what I thought was thyroid problems (I had all the symptoms , huge immediate family history, etc). When my blood test came back, some of the numbers related to thyroid were 3x the normal limit. The doctor's response was "there's no proof it's your thyroid" and "nothing points to thyroid anomaly". I had to beg to get a referral for an endocrinologist and it took me 4 MONTHS to get it. My insurance went out of network so I had to find another doctor, who didn't hesitate to send me to an endocrinologist as I had asked. I went Friday & was diagnosed with thyroid disorder, a goiter, & was put on medicine. The specialist asked why I wasn't put on the medicine or referred when the abnormal numbers came up. I have the portal messages to prove what the doctor at One Medical said too. They need to pay more attention to patients and test results. I'm feeling immediately better & have only been on medicine 2 days. read more