This is an excellent facility. I was amazed by the interior and decor when I stepped in on warm…read moresunny day almost a year or two ago. It looks like one of the boutique shops. There is always water, fruit juice, mints, and WiFi password available to you. The reading selection is mostly self-help materials. However, I am in love with the neutral colors of the architecture in here. I was amazed at the level of service by the staff, Angie, the phlebotomist, Julia, and certainly not but least, the person that found my life threatening problem, Dr. Jenny Kim. Angie will always greet me with a smile. Positive and bubbly, she is an effervescent character. Julia has a great disposition as a phlebotomist. Listening to my stories but also, being one of the few that can draw my blood as my veins tend to be shy and "hide." It takes a skilled phlebotomist to do that. That certainly is a reflection of her skill. She can also take your EKG with no problem. She has a docile and amicable personality. Dr. Jenny Kim has to be the most knowledgeable physician I have ever met. She is a big proponent of a healthy lifestyle with lots of water intake. As I am familiar with medical background, I appreciate the high level of medical discussion upon my medical health. I never felt once that she was condescending to me at all, but instead, treated me as one of those who understands his health the best. After all, I know my anatomical, physiological body well. She will listen to your conversations, while putting a treatment plan and diagnosis at the end. Even virtual visits feel like she ask how you are and remember your last conversation. After which, she goes straight into your medical problem. In fact, she was the one that ordered a diagnostic MRI that saved my life! I would not have been functioning in a month without that diagnosis and emergent surgical intervention. I also remembered the time Dr. Jenny checked up on a choking patient outside the office. It was cool seeing her put her medical knowledge to use before the firefighters and ambulance came 10 minutes later. All-in-all, I am sad to hear the news that she will be leaving One Medical Bella Terra but appreciate all the years she has medically assessed me. She brought my weight, cholesterol, and blood pressure down with a gentle titration that was highly effective. Most of it was just patient education but it was helpful. No sugars, fats, or processed food with lots of water intake. I will miss her!

For context, I have been a member of one medical for years... even before the Amazon buyout. I was…read moreoriginally up in San Francisco where the One Medical clinics were amazing. When I moved down here I realized it was not the same One Medical. I have been to two different offices and had virtual visits. The truth is, it is convenient to have the one medical app and communicate with someone at almost any time. I give "one medical" that. Today I had a virtual visit with Dr. Kim. She was very short and almost dismissive. The visit must have lasted 5 minutes because of how quickly she shut me down. Almost talking down to me, as if I was some sort of drug seeker. I didn't even have a chance to explain my situation. I honestly don't usually post bad reviews... you can visit my profile and see... I'm usually a 5 start kinda girl. But today, I left the visit feeling awful about myself, like I had done something wrong. I'm absolutely sure... even if she couldn't help me, there was a better way to handle the situation, so I didn't come out of it feeling so awful. As a patient, we are very vulnerable when we open up about our medical problems, especially mental health ones. I think Dr. Kim forgets that, or maybe today was just a bad day. I don't know if visits are recorded, but if they are, I hope they go through mine and break it down. I will never book a visit again with Dr. Kim. If you or your medical condition make you feel vulnerable, I'd think twice about seeing her. Choose someone else, don't risk it. And to your Dr. Kim, I'm sure you'll read this message, you'll know who I am. I hope you reflect on how our visit went and learn from it. I'm not hating on you personally, but you did make me feel awful and hate myself for even opening up and reaching for help. Please think about this next time you have patients open up to you.

I waited two hours from my reservation time, but they sent me away with someone who said I couldn't…read morespeak English or Spanish. This feels like racism

STAY AWAY FROM THIS OFFICE! While I understand not every office will have a translator, every…read moreoffice should come with a receptionist that's patient and understands when there is a massive language barrier. My dad has been going to many different offices the past few months and I was unable to attend his visit for an appointment he had with Dr. Kuettel. First off, the appointment set out for 9:30am, I received a message on my phone that only stated the confirmation date or to reschedule. They made my dad wait for an hour and a half, only to be told "yeah you need a translator", FINE that's okay, but what was NOT OKAY was lack of respect for his language barrier with the receptionist. She was mocking him and ignoring him despite his plead. This wasn't a Karen situation, you're dealing with someone that CAN NOT SPEAK ENGLISH! Save yourself the trouble and stay away from this office if you value your time. That receptionist needs to find a different job. This office is SO UNPROFESSIONAL...

This dr refused to hear my mom out when she was complaining of stomach pain for months and would…read morejust brush her off...months later, it turns out she had a grapefruit sized tumor growing on her kidney and pushing on all her organs...she had to have her kidney removed. Do better.

I had to keep switching my doctors because it seemed like none of them cared all that much and…read morewanted me to get out of their office as quickly as they could. Especially with the horrible waiting time. Its hard to get an appointment here for a physical check up - i called in July and made an appointment in September -but I suppose its because she has many patients and thats how you know shes a good doctor. Very patient and understanding as well. Shes really friendly and listens to everything you have to say. If theres anything wrong, she will try to get to the bottom of it. I wont be changing my doctors anytime soon!

A very nice doctor. He is so professional and caring. Very pleasant personality. For so many years…read morehe helped me with my health issues

Staff is really nice. Dr Dennis riff himself does not care about you. Came in with really bad…read morestomach pain and i can barely ear ANYTHING. You know what he said to me that it was? Anxiety. Going to the ER 4 times and he just said anxiety was the issue. I had to ASK what was wrong with me because initially he didnt even explain it. All I'm saying is that if you really want to learn about your health and actually figure out everything that's wrong with you go to another doctor instead. Dennis riff does not care

When calling to make a new patient appointment, I was unable to make an appointment until my…read moreinsurance was verified. I emailed Ana a copy of my insurance card. She had difficulty verifying my insurance and told me my date of birth was incorrect on my insurance database. I verified my information was correct with my insurance company. I asked Anna if she could check a different insurance card because my company had just switched over and I got a new card. Ana was extremely rude and unprofessional in her email to me. She basically told me that I could be a cash patient and that she's done checking my insurance. It's really frustrating as a patient to know your insurance company has your information correct but the Dr.'s office is saying it's not correct. I don't want to do business with this company anymore if this is how the staff/ office lead is treating people.

Wow! Have never been treated so poorly as a new patient. There was a misunderstanding with my…read moreappointment time and I was told there was a 15 minute grace period. I arrived 5 minutes before the grace period ended. I was handed the paperwork to fill out and literally while I was standing there and checked in they decided they had to cancel my appointment. Horrible customer service. Finding a new more professional doctor.

Dr. Stosel is a wonderful doctor. She is kind, caring and…read morevery thorough. She always takes time to really listen and thoroughly attends to any and all concerns. I feel that my health is improved greatly under her care. She gives you reasonable and attainable goals and, also also encourages you to strive for better health. Her standard of care is very high. The office staff is also very caring and considerate. If you need an endocrinologist, she is the best!

Dr. Stosel herself is knowledgeable and thorough, but the office is extremely poorly run. Do not…read moreexpect timely answers or follow-up. The staff is a major issue; they rarely answer the phone, fail to return messages, and frequently fail to send lab orders or prescriptions as promised. Pre-authorizations are delayed or refused, and staff can be rude and unhelpful.

The best. There is no one better! Dr. Mitry is everything you want and expect from your physician…read more I've been seeing him for more than a decade and truly hope he never retires. He will be impossible to replace. While all of my doctors are great, Dr. Mitry stands out among them all. He is a credit to his profession and to PIH. TONI

This was the worst experience I've ever had with a provider. Being a provider myself, I found his…read morelack of bedside manner atrocious and unprofessional. His main focus of the assessment was not for my needs but discussing why I was 'estranged' from my religious faith. He told me that I should have not married my husband who is from a different faith, and was questioning why my children are not baptized. This was my first ever encounter with this physician. When completing a depression screening and asking about my libido, he stated that I was waiting for my husband to divorce me. He stated that I needed to stop breast feeding so he could prescribe me a different antidepressant that would increase my libido and that my "husband would thank me." Had I been in a different field myself and be very impressionable by medical staff, this appointment could have truly caused damage to my personal life.

After trying 2 other PT clinics, I finally found the best. I cannot say enough about Mariners PT…read more I go to the YMCA location and love it. I can see my progress and that I am getting stronger and the pain is going away. No longer do I feel frail and limited and what I can do. I've gotten a routine where I go to Physical Therapy and then also several days a week go to a class. I am able to ask my Mariner's PT about certain class exercises and whether I should be doing them. The therapist actually had me show her how I was doing the exercise and corrected me and showed me how to do it in a way that was strengthening and not harmful. I have worked with Katherine, Courtney, Cassidy and Mark and they are all fantastic.

Had a great experience with Justine at Mariners. He was extremely knowledgeable, friendly, and…read morehelpful. After a consultation session, he diagnosed the problems and had me on a solid plan to get to 100%. After about 3 months of PT, I was back to 100% condition and owe it to Justine!