I'm surprised at the low rating on yelp. From the moment…read moreyou walk in the front door with the coffee stand and popcorn machine you feel like the customer service is going to be a good experience. I was helped immediately and handed over to Kelly. Kelly listened to my issues and thoughts on how I would like to proceed with needed body work (self inflicted) and that I was going to be a cash customer with no insurance claim. From drop-off to pick-up, Kelly called me and kept me informed through the entire process. This was an easy-button experience as Kelly managed this the entire time. I picked up my truck, the body work was excellent, and the truck was cleaned! Good customer service turned to exceptional customer service thanks to Kelly and the team of technicians who performed the work.

I was involved in a deer collision the first week of November 2025, and my Jeep Compass was towed…read morethe next day to Caliber Collision in Middletown. Unfortunately, my experience has been extremely frustrating and remains unresolved. When I picked up my vehicle in December 2025 (late evening), I immediately noticed the Auto Start-Stop warning light was on. I informed Caliber at that time and was told it was a dealership issue. I asked if they could double-check the vehicle before I took it off the lot, but days later I was again advised to contact the dealership. The dealership later confirmed there were no Start-Stop system issues, replaced the main battery, and advised me to return to Caliber because a hood sensor alert was showing on their diagnostics. Since then, I've noticed numerous repair quality issues that should not be present after a collision repair: * Visible gaps and misalignment between the hood, fender, bumper, and lamp area * Front bumper not aligned properly with the fender * Paint was not blended on one side, causing a noticeable color mismatch * Automatic windshield wipers no longer activate in the rain, and there is visible damage/marking on the sensor that was not present post to the accident and prior to vehicle being towed * Right front alignment issues; I was informed the strut is bent Caliber stated the lamp may not be fitting correctly and ordered a replacement. I have now been waiting almost a month for this part, and I was told that if the new lamp does not fit, I would have to accept the vehicle "as-is," which is unacceptable. It has been nearly one month since reporting these concerns, and none have been resolved. The vehicle was not returned to pre-loss condition, and communication and follow-through have been poor. I would not recommend this location based on my experience.

Just this week I was looking for an auto body repair shop because I was rear-ended and pushed into…read morethe truck in front of me. My first go to's were Keenan and Wallis in Middletown. I first called Keenan and the first points of contact (receptionist) and scheduler Sharon were both very snippy. Sharon talked over me and barely had the patience to take my information. I decided to call Wallis and they couldn't get me in for a couple of weeks. I finally found a shop in Newark that my Subaru dealer recommended. It will be a long time if ever that I use Keenan again.

They do not just fix your car; they lecture you on why you should call your mother more often…read more Basically, they care. I have gone there for years and my recent visit for maintenance came with a chauffeured ride from Kevin to pick up my car. This man took his personal time to pick me up. While in route, I mentioned how grateful I was for him and the entire group at Fred Drake Auto. He's been with FDA for years "because they are like family." His words, not mine. Side note, please don't ask Kevin for a ride because of this post. I was in a jam that day and he is a very busy man. When it comes to car repairs/maintenance it can be "painful." Whether it is getting the bill, hearing what is wrong with the car/truck, etc. Fred Drake Auto will sit down with you (literally) explain everything and work with you to get your car/truck back on the road. The entire Drake family and their extended family, are amazing. Clearly, I highly recommend.

I have to be honest, I'm not terribly impressed with this shop at all. Came here for an oil change…read morerecently and was hoping to talk about/schedule a future appointment for a big job I have, could be a big job but easy enough for them. They were just like all the other shops in essentially being set on thinking the actuator needs replacing when I clearly said I ONLY wanted to bleed the brakes first to see if that worked and if not we would talk about replacing the actuator or other fixes that have helped other folks with the same issue. Guy really didn't try that hard to help, said because they don't have the scanner tool needed, I have to go to Toyota. Dude, the scanner is available on Amazon for $150ish. I have it. I hit up some local mechanics that were more than happy to do the job. My other issues is how you used NO protective covers when getting in my car. I had to wipe everything down and it STUNK until I gave it a full clean. Not professional. Also, right after my appointment, all of a sudden, I have a few spam emails, so they also sell your information as well. Guys. Be more noble. Y'all lost a big customer at that oil change. I had 2 other cars from my house that y'all could have been the main dudes for. Not now! I need someone who wants to work, does it well, and owns their work. Not tell the customer to go to the dealership for every little thing over what? Liability? Guess y'all have a lot of issues with that then if your selling information off. Take care y'all.

Took My Car There To Have Them Look @ Some Frame Damage , Said They Could Help Me & Repair my Car ,…read moreA Day After They Had It Called And Said No They Would Not Fix It Due To Problem Getting Worse, I Wasted Alot Of Gas And Time Going There And Got Nothing , Not Even An Apology , Beware Of This Shop You Have Been Warned , I Was Excited To Work With This Owner But Was Let Down .

From the owner: Rhodes Custom Auto and Collision Repair offers both collision and custom fabrication services. We…read moreservice the entire M.O.T. ( Middletown, Odessa, Townsend) area. Rhodes offers free estimates and are insurance approved. Our technicians are all certified. We use the highest quality OEM & original equipment replacement parts. We specialize in Street car chassis fabrication(Roll Bars, Cages, Stock style suspensions, mild steel and chromoly), Custom Inter coolers and piping(air and water), Custom Exhaust, Custom Paint and Body Work, Insurance Collision Work

Crouse Auto Body took great care of my car and me! Car…read morelooks brand new ! They fought with my lousy insurance company so that I wouldn't have to! Insurance company was fine until I filed a claim! GRRRRR! I HIGHLY recommend Crouse Auto Body!

My car went off the side of the road the tow driver lied about accident cleanup fees, fees to clean…read morethe tow truck bed my bill was $900. I spoke to a supervisor and showed him video evidence the bill is fabricated and those fees shouldn't be associated for a tow. The supervisor told me " that's how our drivers get paid" -I showed proof by several videos -Abuse of power by a tow company

Dead batteries can be a real pain, especially in winter times, such as now. We're able to jump…read morestart it, and drove it directly to Autozone. By this time, it was almost 6 PM, dark, and below 40 F. The crew had no issues helping us get a new battery picked out, and installed in the dark even. Pricing for the battery was competitive, and took about 15-20 min for the swap out. Very much appreciated the effort, and courtesy. Will definitely return for future parts and service when the need arises.

I didn't actually go in this store, but waited for quite a long time in the car for my husband…read more Apparently he didn't get much help looking for the small part that he needed. We may stop in again sometime though, if we need something while we're in the area.