This was a quick and easy experience. The guys that helped me were super nice and answered all my…read morequestions. I came in with 2 key fobs I wanted to get programmed and cut for my car. They let me know that they sold keys but if the ones I had were similar they could program them. The ones I had turned out to be the exact same ones they carrier. They completed the job in less than 20 mins. They had many options of payment which was nice. My keys have been working great ever since. I would definitely recommend them.

Brian is knowledgeable and does great work in a very timely fashion. Fair price and quality workread more

This has become our go-to auto repair shop. Friendly service…read more Comprehensive repair at reasonable costs. Highly recommend.

Do not use them…read more Our car would not start. They changed the battery and reprogrammed the key fobs. That's understandable. Then they said mice chewed the wires in the engine. Four of them were in on this conversation. One employee said "oh yeah! That's more common than you think. It happened to me" Another said "it happens a lot over in Spring Mill Estates" A few days later, we asked to see the wires. "What, you don't believe me?" was the reply. A few minutes later he said "Well I actually didn't see it. The guy who programmed the keys told me" We had the car towed to a recommended repair shop who replaced the ignition switch. THERE WAS NO WIRE DAMAGE.

They were very very busy with 6 people coming in after me, however my tire repair appointment kept…read morein good time with professionalism. Thanks Cynthia & Dashawn and crew.

They don't answer the phone! How they run a business without answering calls or returning calls is…read morea mystery.

This was by far the worst experience I have ever had with a mechanic. I was referred to this place…read moreby my companies Fleet Manager so I called before towing my car over to them and they told me that the soonest appointment they had was 6 days from the day I was calling - totally fine. I called at the end of the day on the day they said I had an appointment and they said they didn't have time to look at it that day but would look at it in the morning. Annoying but ok. I called towards the end of the next day and they told me that they were busy and couldn't look at it. When I explained that they had said I had an appointment he gave me an attitude and said well you can just tow it back off if you don't like it and honestly with the way this conversation is going I would prefer that. I tried to deescalate the situation and then hung up and my father called to check in assuming that it was because I was a woman they were pushing me around and when my dad said he didn't appreciate the way he talked to me he said I am going to push the car off my lot and you can just deal with it. Then we received word that if we did not get the car from where he pushed it too by 8pm they would tow it themselves. Absolutely ridiculous that instead of taking accountability for the fact that they were pushing us around they resorted to such extreme measures. NEVER bring your car here if you plan on having it looked at in any type of timely fashion.

Our truck broke down we went online because we were out of town. Spoke to a person name Shawn he…read morewas understanding and friendly. In two days mechanic called us told us everything that was wrong with truck. Was satisfied with the job done and all the information given regarding about the truck. Truck is 14 years old rides better. Thanks for your help,

We had a problem with are air conditioning in are car. So I went here. They got it done in 1 day…read more Awesome service and workers there.

Went to them to get car fixed. They had it for 3 weeks. When all was said and done it cost me like…read more3 thousand dollars. They kepp on finding different things that they had to replace. On getting ar back within 3 days the car started over heating took it back and they then said I needed to replace motor for like 4 thousand dollars the was a 2002 car.they would not try and fix it without new motor. Finally took it someplace else to have it looked at they did say the motor was old but ok for now. They found 3 coolent leaks on it took them all of three hours to fix it and only charged three hundred to fix including parts Ok

They were totally straight forward, helpful, and thorough. They came highly recommended and I now…read moreknow why. My 1995 Ford Taurus wagon has never run so well. And, their prices are reasonable. Even if they weren't, I would go back.

Disappointed with the diagnosis of my flat tire. Was told it was the Tire Pressure Monitor Sensor…read moreleaking and paid $120.00 for install of a new one. Driving home, I was still losing air. When I went back to Scotti's they found a "pinhole leak" that was not found the first time. It was plugged and fixed. I was not offered to see what caused the hole in the first place. Just disappointed. Have dealt with Scotti's before with no issues but not happy with this visit. Jim Jacono Middletown, DE

Amazing communication, went the extra mile to complete the work needed and excellent quality of…read morework!!!

The absolute most honest professional car repair shop. Honest fair pricing. Excellent customer…read moreservice.

Let me start by saying my car is 14 years old. I love my car...still! It's my favorite. The thought…read moreof having to get a new car makes me sad. Last week when I got a new message on my dash my thought was immediately "this is it, this is the end." I called SSA and told them the message. They suggested I get my car towed there to avoid any possible damage. Again, I thought this is it. I got my car towed there and that same day I got the call. There was a fix - no worries! I proceeded to have some other maintenance work done at the same time as like I said, I love my car. I picked up my car last night and it feels like a new car again. I have been going to SSA since they first opened and I don't trust my baby with anyone but them. They are honest and trustworthy. Thank you SSA for taking care of all of our vehicles!

Fantastic customer service. They know their stuff. Not trying to up sale you. That are fair and…read moreprovide great care to your vehicle.

We had an RV tire blow out northbound on Route 1 right before the Middletown exit and managed to…read moreget the ramp right to this shop. Service was friendly and helpful and young man changed the RV tire and had us on our way in 20 minutes. Awesome service experience.

Super attentive service and care. Knowledgeable id and understatement. Their pricing and service…read moreare wonderful. I told them they're stuck with me.

I had work done on my minivan after an accident at Caliber Collision in Middletown and the Caliber…read moreteam were absolutely amazing. Andrew and Angelena (nina) went above and beyond to ensure that the process of getting my minivan fixed was done at the highest quality with great attention to detail!!! Andrew and Nina communicated with me through every step of the process ensuring that I was taken care of and that my interests as their customer was put first and foremost before anything. Even when the insurance company put hurdles in the way, Andrew, Nina, and their entire team made sure that I was protected and given the absolute best service available. Beyond the excellent service, honesty, integrity in the process, and consistent and constant communication, they also helped with other things like arranging the pickup and drop off of the rental vehicle. Experiencing an accident and dealing with insurance companies isn't easy and so I am grateful and understand its priceless in having people like Andrew, Nina, and the entire team at Caliber by your side! If I ever need service in the future I will definitely be going to Caliber in Middletown!

I was involved in a deer collision the first week of November 2025, and my Jeep Compass was towed…read morethe next day to Caliber Collision in Middletown. Unfortunately, my experience has been extremely frustrating and remains unresolved. When I picked up my vehicle in December 2025 (late evening), I immediately noticed the Auto Start-Stop warning light was on. I informed Caliber at that time and was told it was a dealership issue. I asked if they could double-check the vehicle before I took it off the lot, but days later I was again advised to contact the dealership. The dealership later confirmed there were no Start-Stop system issues, replaced the main battery, and advised me to return to Caliber because a hood sensor alert was showing on their diagnostics. Since then, I've noticed numerous repair quality issues that should not be present after a collision repair: * Visible gaps and misalignment between the hood, fender, bumper, and lamp area * Front bumper not aligned properly with the fender * Paint was not blended on one side, causing a noticeable color mismatch * Automatic windshield wipers no longer activate in the rain, and there is visible damage/marking on the sensor that was not present post to the accident and prior to vehicle being towed * Right front alignment issues; I was informed the strut is bent Caliber stated the lamp may not be fitting correctly and ordered a replacement. I have now been waiting almost a month for this part, and I was told that if the new lamp does not fit, I would have to accept the vehicle "as-is," which is unacceptable. It has been nearly one month since reporting these concerns, and none have been resolved. The vehicle was not returned to pre-loss condition, and communication and follow-through have been poor. I would not recommend this location based on my experience.