Crouse Auto Body took great care of my car and me! Car…read morelooks brand new ! They fought with my lousy insurance company so that I wouldn't have to! Insurance company was fine until I filed a claim! GRRRRR! I HIGHLY recommend Crouse Auto Body!

My car went off the side of the road the tow driver lied about accident cleanup fees, fees to clean…read morethe tow truck bed my bill was $900. I spoke to a supervisor and showed him video evidence the bill is fabricated and those fees shouldn't be associated for a tow. The supervisor told me " that's how our drivers get paid" -I showed proof by several videos -Abuse of power by a tow company

I have to say with the Price Executive Team, they make sure their customers, are 100% satisfied…read more They will get to the bottom of what was wrong and will make it right to keep your business. Thank you Team Johns

Totally incompetent…read more $565. to change my oil and flush the cooling system on my Prius. Two and a half hours later, drove off the lot and didn't get five miles down the highway and the check engine light came on. Called them. Six attempts at phoning; someone must have had to go to the rest room. Drive in; Tell them. "Oh, we'll have to start a new ticket for that." I was just here I tell the manager. Go wait in the waiting room. Call my BIL. "They probably didn't get the air out of the line." "Oh, that makes sense." But that's a pretty basic thing, right? Half an hour later, they come back: "There was air in the line." YOU HAD ONE JOB TO DO. Wasted an hour and a half EXTRA of my day, dealing with your incompetence. Top dollar and poor service. Never again!!!!! Why can't people just do their jobs?????

Best place on earth to get your car fixed. I'm so happy. They even took it through inspectionread more

If your car needs any work done on your vehicle it will take them almost a month to get your car…read moreback on the road. If you need an oil change they can do that in a day. So for people who needs there vehicle stay clear. They do have good mechanics but it just takes them a long time to get it finished in a timely manner

Well, folks it seems that the deer are winning the challenge of sharing the road!! I just had my…read morefirst awful encounter with a deer. Once you get over the initial shock and can view the damage, then what's next? Fortunately, there is help, Call: 410) 398-2010 to reach PURNELL Body Shop located in Elkton, MD I have always had reservations regarding where I take my car for service, as it is my "baby". Purnell is privately owned not a chain. You feel that singular attention when you go for your estimate that continues through the repair. We had a very good experience with Purnell from: insurance, replacing damaged parts, paint, to rental car. Nicholas is a terrific point man. Nick provides sound advice and gives updates on everything from part acquisition, costs, and when your car is expected to be finished. Purnell strives to turn a bad experience into a satisfied one. Can they deliver, yes they can....

Exceptional Service & Craftmanship!!!…read more Our family has trusted Purnell Body Shop in Elkton, MD for years, and they've never let us down. As a locally owned, family-run business, they consistently deliver top-notch auto body repair service with unmatched professionalism and care. Their attention to detail and commitment to quality workmanship are truly impressive. Even after my mom moved out of state, she still chooses to drive over 42 miles just to have her vehicle repaired at Purnell- that's how much we trust them! From timely service to flawless repairs, every experience has been smooth and satisfying. Thank you, for your continued excellence and dedication to your customers. You've earned our loyalty for life!

The shop along with the customer has been holding up a job for over two weeks now that we're trying…read moreto pay cash for also tried to charge $1000 for a 13 mile tow i've been in the Towing industry for 40 years never heard of such a thing $3400 worth of damage the vehicle was drivable all but a flat tire. now they're refusing credit card payment saying that they will only accept cash. scam company I would stay away unless you want to pay above maximum charges.

ORIGINAL REVIEW: Took a vehicle to them for a simple Maryland State Safety Inspection, which…read moreultimately ended in an assault by their employee. The inspection staff and shop manager was verbally abusive when you question their work. Then a third employee decided it is ok to punch a customer in the face. I don't care how heated a discussion gets you don't assault your customers. Interestingly enough I contacted the CEO Mike Montgomery via email regarding this matter and as of 5/4/24 he has not responded. It would seem if a customer took the time to contact the owner due to issues with his employees to include necessitating a Cecil County Sheriffs response you would respond and engage said customer? I am really a pretty reasonable person, but when staff give me the proverbial middle finger when I speak to them and then another staff member physically assaults me I tend to become a lot less reasonable. Updates below in reverse order by date: 5/9/24 UPDATE: Maryland State Police (MDSP) came out and looked at the vehicle and it passed. The MDSP treated me like a valued customer. I sent a review to MDSP telling them how much I appreciated their assistance and explained that even if they failed the vehicle I would have accepted that answer because of the professionalism exhibited by the MDSP. The MDSP did not verbally abuse me, talk down to me, or physically assault me. As for the business I hear crickets, which speaks volumes to their actual business practices. 5/7/24 UPDATE: Took the vehicle to another shop for a 2nd opinion and they confirmed what I thought, which is their mechanic is incorrect. Unfortunately I guess I will need to contact Maryland State Police Inspection Folks and see what my recourse is. ORIGINAL REVIEW: If you want to risk being assaulted by their staff take your vehicle to them. They are verbally abusive when you question their work. When they get their feelings hurt then they decide to assault you. Never again will I take or recommend anyone to use this shop. I don't care how heated the discussion gets you don't assault your customers.

Got into an accident and had my repairs done at Puz's since it's so close to home. About 6 months…read morelater, washed my car for the first time and the clear coat left peel spots only on the fenders/bumpers that they replaced. I've had this car for 7 years and didn't do anything different. I feel like they charge a boatload and claim manufactures products were used, but instead used cheap stuff to repair my car.

Puz's offered excellent service. I called them after my car was side-swiped and I needed to have 2…read moredoors replaced because of their wonderful reputation in the community. They called me to update me on the car's status, were easy to reach via phone, gave very clear information about what they were doing, and were very empathetic to my situation. It was also so nice to go to a place that was not a chain but a local business that did intentional work on my car. My car doors look perfect and everything has been running smoothly. Highly, highly recommend them!

Fox Run Automotive does have great mechanics. What surprised me, however, was receiving a large…read morediagnostic charge on top of the repair costs for work that was done at their shop. They ultimately chose the wrong part for my vehicle, which resulted in me being charged even more for them to install another part. This additional part and the cost to install it were never discussed with me before they made the decision to proceed. Thankfully, they did not charge me more money for the part that they chose. I should have taken advice to take my car first to an auto parts stores like AutoZone, Advance Auto Parts, who will scan your "Check Engine" light for free and print out the diagnostic fault code (e.g., P0300). Bring that code to the dealership so you aren't paying $200 just for them to plug in an OBD-II scanner. For this reason, I will not bring my car back to the shop again.

Dudes rude and they charge 229 just to plug the scanner in the car. I just need a part replaced,…read moreand dont know how to install it. Dont understand what they need to charge me 229 to tell me what I already know.

Good quality service, friendly staff, clean…read moreshop...............................................................

I went to see about getting new tires and the sales guy (I regret not getting his name) check &…read moresaid I was good and didn't need any. I so appreciate the honesty! Instead of trying to make money off of me he told me the truth. I'll definitely will be back next time!