I was involved in a deer collision the first week of November 2025, and my Jeep Compass was towed…read morethe next day to Caliber Collision in Middletown. Unfortunately, my experience has been extremely frustrating and remains unresolved. When I picked up my vehicle in December 2025 (late evening), I immediately noticed the Auto Start-Stop warning light was on. I informed Caliber at that time and was told it was a dealership issue. I asked if they could double-check the vehicle before I took it off the lot, but days later I was again advised to contact the dealership. The dealership later confirmed there were no Start-Stop system issues, replaced the main battery, and advised me to return to Caliber because a hood sensor alert was showing on their diagnostics. Since then, I've noticed numerous repair quality issues that should not be present after a collision repair: * Visible gaps and misalignment between the hood, fender, bumper, and lamp area * Front bumper not aligned properly with the fender * Paint was not blended on one side, causing a noticeable color mismatch * Automatic windshield wipers no longer activate in the rain, and there is visible damage/marking on the sensor that was not present post to the accident and prior to vehicle being towed * Right front alignment issues; I was informed the strut is bent Caliber stated the lamp may not be fitting correctly and ordered a replacement. I have now been waiting almost a month for this part, and I was told that if the new lamp does not fit, I would have to accept the vehicle "as-is," which is unacceptable. It has been nearly one month since reporting these concerns, and none have been resolved. The vehicle was not returned to pre-loss condition, and communication and follow-through have been poor. I would not recommend this location based on my experience.

Needed 1 door to be sanded and painted. After 1 month they called me to pick it up, and paint had…read morebubbles, car was dirty inside and a rug was missing. On top, they scratched the sides and told me to return to fix these a week later. Returned and they waxed the scratches, but nothing improved. Now after another month I am waiting for them to receive the scratched parts to replace. Net Net, waste of time and money (deductible from insurance) . Only positive were the weekly messages with the meaningless updates, but at least they were sending messages (every week saying next week will be ready :). Avoid this place, even if the insurance send you there, is not worth it.

Just this week I was looking for an auto body repair shop because I was rear-ended and pushed into…read morethe truck in front of me. My first go to's were Keenan and Wallis in Middletown. I first called Keenan and the first points of contact (receptionist) and scheduler Sharon were both very snippy. Sharon talked over me and barely had the patience to take my information. I decided to call Wallis and they couldn't get me in for a couple of weeks. I finally found a shop in Newark that my Subaru dealer recommended. It will be a long time if ever that I use Keenan again.

I have to be honest, I'm not terribly impressed with this shop at all. Came here for an oil change…read morerecently and was hoping to talk about/schedule a future appointment for a big job I have, could be a big job but easy enough for them. They were just like all the other shops in essentially being set on thinking the actuator needs replacing when I clearly said I ONLY wanted to bleed the brakes first to see if that worked and if not we would talk about replacing the actuator or other fixes that have helped other folks with the same issue. Guy really didn't try that hard to help, said because they don't have the scanner tool needed, I have to go to Toyota. Dude, the scanner is available on Amazon for $150ish. I have it. I hit up some local mechanics that were more than happy to do the job. My other issues is how you used NO protective covers when getting in my car. I had to wipe everything down and it STUNK until I gave it a full clean. Not professional. Also, right after my appointment, all of a sudden, I have a few spam emails, so they also sell your information as well. Guys. Be more noble. Y'all lost a big customer at that oil change. I had 2 other cars from my house that y'all could have been the main dudes for. Not now! I need someone who wants to work, does it well, and owns their work. Not tell the customer to go to the dealership for every little thing over what? Liability? Guess y'all have a lot of issues with that then if your selling information off. Take care y'all.

I've been using these guys for years and I've always had a great experience. I usually have my…read moreservice completed, while waiting and it's always comfortable and quick. Thank you Fred Drake Automotive!

Very legit shop. People with a true passion for cars that care more about the customer than their…read morewallet. This shop went above and beyond to get my car running right so that I could make a car show I had been preparing months for. I won't be going anywhere else. Wish I knew about the shop sooner.

I purchased this 1953 Studebaker Champion recently. The founder of One Off Rod & Custom Larry…read moreStewart built this late 90's early 2000's. I believe it has under gone a trans formation. Not to the body. It still has the Headlights Frenched,Bumper modified, Most chrome & other trim removed,taillights modified. B Pillers Modified, I've seen a picture from Studebaker Nationals in So. Bend Indiana 2002 and the body modes were done then. I'd would appreciate any information i can to further my hunt for history about the car.

I've used Body Masters many times for repairs on two of my vehicles. They always gives me a fair…read moreestimate and timeline for the service requested. Jake does quality work and explains the repair process step by step. I will definitely return for future body mods for my 4Runner.

From the owner: We specialize in auto collision & customization. Working with customers and insurance companies to…read morecreate an easy stress free process to getting auto repairs. Whether you wreck a car or are just ready to make changes we are always here and ready to achieve a finished product.