The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Great weekly service team. We have used them for years and our pool has always been sparkling blue!read more

Good customer service, answered my questions and explained how they conduct business. The initial…read morevisit was a fact finding to seek information on the company, products and picked up a few articles on Robertson Pool display pamphlets. Ben was very helpful and invited me to visit there main office in Coppell area of operations. We are still waiting on another estimate before making our decision which company to go with...

I stopped by this Leslie's location to get a quote for installing a pool heater. I wanted a…read moreprinted/written quote of the cost of the part and labor to install it. Seems simple enough. The employee working at the time printed out part prices from their public facing website. I asked for labor prices and he told me the labor price but refused to write it down. I had a similar experience at different Leslie's that same day. I went to Pinch a Penny Pools and received printed quotes without issue.

Not the service I expected. Took my cleaner in 3 times…read morebecause it just went in circles. changed out parts They recommended changing filters which I should not have done. After I picked it up the third time I noticed the jet on the back was pointed to the side. I asked why they didn't recommend moving that. I was told they don't touch that. Really? you cant even recommend? I wasted money on parts 3 times when all it needed was move adjust the back jet. I guess they would not have made money on that.

I've had a Hot Springs hot tub for 20 years, but it was time to replace it. I visited the McKinney…read morebranch of the Texas Hot Tub Company ( I bought my first hot tub from them when they were Coleman Backyards). I had an exceptional experience purchasing a new Hot Springs hot tub from them. It started with Daan in Sales - he is a very kind, welcoming individual that helped us make a purchasing decision and recommended things that we had not thought of. Pricewise, they were extremely competitive and we were quite happy (I had been considering a purchase at the Costco Hot Springs Hot Tub Expo). They invited me to their Hot Tub University the next day - I somewhat reluctantly accepted as it was a Saturday and sitting in class didn't sound as good as biking, but going was a brilliant decision. The hour long class was led by Jimmy - it was extremely informative about starting and maintaining a salt water hot tub. It was also very entertaining and really more of a dialog with the ~20 attendees. We probably spent more time with questions than class. Hot Tub University was absolutely worth attending. I spent another hour discussing with Eddie (who had installed my first hot tub that I am now replacing) about the details of the hot tub that I had purchased and the best approaches for deck design for maintenance access. We also reviewed pictures of the access approach for delivery. It was just a great experience - Great people, Great products, Great service, Great price - Highly recommended.

Daan is the man! He was with us from start to finish and kept us updated about the manufacturing…read moreand delivery of the Hot Springs hot tub that we ordered. We cannot be more thrilled to have one from this company. He keeps in constant contact with us to see how things are going and teaches me, who has never had a hot tub before, of how to maintain it. In our opinion he should be V.P. of sales soon, so go see Daan before he is off of the sales floor. Kevin amd Melissa, Downtown McKinney, Texas

Quality spas. Knowledgeable manager and Great selection of spas…read moreIt's nice to have a local factory outlet near my home

Aqua Living went above and beyond with their customer service, communication, professionalism and…read moredelivery of our spa. We were provided timelines, updates and expected delivery dates and we couldn't be happier with their service and our beautiful spa! They were so very helpful with every step of the process from start to finish. Our spa is everything we wanted and more. Top quality craftsmanship that is well made, beautiful, comfortable, and all the jets that are perfect for our wants/needs. Our spa was delivered quicker than expected and the installation was flawless and easy. We would highly recommend this company, their spas and other products. We look forward to recommending them to our friends and family and will be repeat customers for life. Thank you for a stress free and wonderful experience!! We are loving our new spa!!

First, let me start this review by saying that if you're looking to build a pool and have never…read moredone this before you are in for a shocking experience. This will be a fun, exhausting, exciting, frustrating, angry and elation filled 5+ months ahead of you. Luckily, Cody Pools can help highlight the good and mitigate the bad. We moved to Dallas from NYC late last year and had ZERO experience with owning a pool. We interviewed 3 different pool builders locally and received bids that ranged wildly across the pricing spectrum. Cody's bid came in the middle and we felt it was very fair. I even price checked them with my friend who owns a pool building company in another state and he said he would charge me the same price for our design and he confirmed Cody Pools to be very reputable. The wife and I did get off to a rocky start with our designer but if you encounter the same issue, I certainly would not let that deter you from using Cody. Once the real work starts, it's only Project Managers and construction people you deal with. Our Project Manager was Shawn Barnacle and he was absolutely amazing. If he is on your project, you are lucky and I guarantee you will be pleased. He was always responsive and always on your side any time you had a question, concern, adjustment to be made, etc... We shared pots of coffee on many a morning as we discussed where we were in the process, what's left to complete and how much longer it will take. He's been in this business a looong time and seen it all. He is honest about every aspect of the project (even if you don't like what he tells you) and is absolute about you being happy with the finished product. Some things to be mindful of - Hidden costs: we ended up having to re-route electric wires and gas lines, both of which Cody does not perform and were additional expenses. This includes sprinkler system repair/re-routes after they complete the pool. Also, the yard gets COMPLETELY destroyed during this build process and needs to be re-sod/landscaped afterward which is another expense. Cody is happy to recommend contractors who can do all of this work and we found those recommendations to be solid. (Shawn will make sure no one takes advantage of you.) Timing: whatever time frame you have in mind, add another month....at least. This is a seriously invasive process and you should set your expectations accordingly before you even begin. From initial design to naked swimming, I would say it took 6 months. We did have sporadic weather delays contributing to this and under optimal circumstances, I believe they could start/finish the entire process within 4 months. Overall, we were very happy with Cody Pools and if you're crazy enough to chase that dream of swimming naked in your own backyard, I strongly recommend hiring Shawn, his beard, and Cody Pools to help make it come true.

From the owner: Cody Pools is an award winning swimming pool builder serving the greater Dallas, Ft. Worth,…read moreGarland, Frisco, Plano, Southlake Carroll and surrounding areas. Established in 1994, our we're one of the top swimming pool builders in Texas and we also have locations in Austin, Dallas/Ft. Worth, Lakeway, Georgetown and San Antonio

Samuel worked on your pool system. Fixed electric wiring. Checked what was wrong with gfci and…read morefixed connections. Found out why pool lights wouldn't work and replaced with a new one. Also filed for a MFT warranty for it. Nice, knowledgeable person who is pleasant to have business with. Highly recommend.

Ever since we had an issue with the cc they had on file which had to va cancelled bc of fraud I've…read morebeen trying to upload a new cc and had many issues and unfortunately I've been waiting almost two weeks to receive a call and fix this issue. Meanwhile my pool is green!

If you are looking for an affordable way to take over servicing your pool don't go here. Their…read morepricing is 2X on their supplies and the woman that owns it is quite rude when I told her why I was returning the product.

Definitely helpful with maintaining our pool. I would have spent $1,000s if it weren't for there…read morehelp troubleshooting. They have never tried overselling me anything. Great honest people and it's Veteran owned.