Customer service was right on. We went into the store and were helped immediately. The staff was all friendly and welcoming to us. The store was clean and they had the part we needed to replace our ionizer in stock which was great because it went out on Friday on a very sunny and warm weekend. read more

This is regarding service only. We suspected the tech wasn't doing much with maintenance, as the pool consistently had significant debris and a bit of algae on the walls, but we but kept excusing things and thinking perhaps we were too picky. However one day after his visit, our chlorine levels didn't even register on our Taylor test kit. I knew right then and there the $200 per month cost was essentially money down the drain and we needed to cancel them. In all fairness the management did try and offer to come out and fix it, but at $200/month? I'm not interested in having to supervise employees to make sure they do the basics. We had such a great experience with the pool installation. We had this issue a few years ago as well and cancelled. We figured it was worth trying again. This time was so much worse. If you're prepared to watch over the tech to make sure they do the basics it's probably fine. For us, that ends up making it no longer a timesaver. Might as well diy. At least I know I'll try to get the chemicals right. I'm not bothering to try to recover the money that essentially went towards nothing, and I almost didn't post this, but it felt irresponsible not to warn others to keep their guard up. Here's hoping that should you move forward, you have a better experience! Crown team- Again, we looooved our install, but I'd seriously exam who you have representing you from a service perspective. read more

My wife and I purchased an 18' above ground pool from the Dallas location around 2 years ago. I can say that the customer service at both the Allen location and Dallas was amazing. They were excited to sell us a pool, and catered to us during the purchase. Well, after we bought the pool things took a change. My wife and I had questions as would any first time pool owner. What chemicals do we use, how often, etc.. We would bring in routine water samples, either at Allen or Dallas. Everytime we did so, we would get a completely different set of chemicals to use in our mineral pool. Every time we spoke with an associate or manager, it was a different direction on what to put in our pool. We were sold over $200 in pool chemicals, only to be told later, we were sold the wrong stuff. The manager apologized and said it's new staff that was hired. Ok, no problem, I've been a retail manager for 25+ years. I get it, but credit me and let me get the chemicals I should have gotten. Nope, no offer to take care of it. Just purchase the new chemicals. Absolutely ridiculous! The Allen location manager I spoke with made it good. She refunded the chemicals the Dallas location should have done to begin with. Fast forward to this season, and I'm needing a new ionizer replacement cell for my mineral pool. Dallas location says in store to my wife and I that they are out of stock, but a female manager that was the would be bringing some to the store. Give them my name and number and they will call me when it's in... No phone call. I called to follow up and it's a short "no" we don't have it. No offer to help locate one or explain why I was never called. I call Allen today, August 7th in the morning. A gentleman says he needs to ask his GM, and he promised he would call me back, being he knew Dallas never returned my call. Guess what? He never bothered to return my call. All I'm trying to do is get the proper pool supplies from the supplier I purchased my pool from, and they don't seem to care at all about my wife and I, as customers. It's always a different answer. Just go back and forth between the two stores and ask several employees and you'll get different answers every time. Why can't we just get a correct answer with what to use for our pool? Why is it after we purchased our pool, Crown doesn't seem to care at all? It's beyond ridiculous that I have to go through this much trouble to spend money with this company. When you as employees of Crown tell a customer you will call them back, do so! Two different Crown Pools in two days and nobody there can be bothered. I found my Nature's Pure ionizer replacement cell online finally and ordered it there. Would like to have purchased it with Crown, unfortunately they couldn't be bothered. John & Andrea C. read more

We had this company convert our pool to a clear blue ionizer mineral pool in 2020. The customer service started out great, we had zero complaints. And then all of a sudden the pool guy quit showing up and our pool was turning green. When we contacted the company they told us our payment didn't go through so they stopped coming. We told them we still wanted service and to use a different card. They came back out finally and then they switched our maintenance person to someone else, named Jr. The remaining time using this company with this specific pool maintenance person was incredibly frustrating. My kiddo is allergic to chlorine, which is why we got this mineral pool system. When we first had it installed 2 people told us they could get the pool to virtually 0 chlorine. Once all this stuff happened, they said 0 chlorine was impossible. Ok, fine things change. But what do we do now? Brandon the owner talked to me on the phone and was going to work with Jr to resolve some issues. But ultimately nothing came out of it. Some weeks Jr wouldn't show up. One time Jr drew a huge 0 on the chlorine spot of the paper to be passive aggressive. Every problem or question we had, the company told us to deal with it directly with Jr. they were not helpful at all. Most recently my husband had a question about issues that came up and cancelling service, and instead of calling back to go over questions they just refunded us and cancelled service. And the issues were... our ionizer electrodes had been needing to be replaced and the gfci wasn't even working. So our pool wasn't really running... for who knows how long. Jr never told us anything. This company has very low quality customer service and communication. read more

Crown Pools of Allen - The passive aggressive 0 over chlorine - Hot Tub & Pool Near Me - Allen, Texas

The worst customer service experience in years! I was looking for replacement equipment for operation of my swimming pool. It will be a several thousand dollar investment so I'm looking around. I've passed Crown for years but never stopped in. Lately, I've been looking for a replacement for my business at Leslie's and finally stopped at Crown. I entered and was immediately approached by a nice young man wanting to help. I told him what I needed and he said I need to get Kyle. So we walked toward the back and he motioned he needed Kyle who was eating lunch. He apologized for the full mouth and I said no problem everyone has to eat. I proceeded to tell him what I needed and he told me they didn't have any display equipment to look at. Actually, I started getting the feeling he didn't want to bother. As I started to leave he then said, "let me give you a business card" and lead me to the front of the store where he gave me his card and introduced himself as the store manager. He suggested I take a lot of pictures of the equipment I was talking about replacing at my home and text to the number on his card. He would then put a recommendation together and get it to me. i went straight home and did as he suggested. After 24 hours no response. 48 hours past still nothing. not even an acknowledgment of receipt of my text! I'm not sure how he got the position or title of store manager but... I would not go to another Crown if you paid me. read more

Used to love the store in Allen. The manager, Julie quit, and everything went to hell. I watched some guy insult another customer just because she said she wanted what she bought last time, and it was in the computer. He smirked at her, and told her he knew what he was doing. She kept saying "this isn't what I want". My turn. My water was tested, and he told me I need to add 2 cups of muratic acid. Nothing else. Dude, it's a 500 gallon hot tub. I want the same stuff I always get. Well, the computer is down. He didn't offer to sell me anything... that would have taken effort. I called the Plano store from the parking lot to ask "wtf?" No one ever called back. At the rate they are going, this place just can't stay open long. read more

Here is a picture of our pool. Second time this month it has turned green. This time because it has been 2 weeks since they have been here! We have been using this service for 3 years now but the service has definitely gone down hill. This summer inconsistent service. We've had to call the office several times this month. Will be changing if the service does not improve! read more

I started using Crown Pools a little more than a year ago. I had an issue with the chlorinator, and they were able to do it cheaper and faster than the other store in town. Micheal, the service tech, came out, replaced the sensor, and answered all of my questions. He's been out a couple times since for some minor and one major repair (replaced the spa heater). He's always very friendly, very knowledgeable, and very helpful. He never tries to sell me more than what I need and even offers advice on how I can repair things myself. Ever since, I have gone to the store for water tests, chemicals, and any thing else I may need. Today, I noticed that my filter pump was not working. I know they are usually booked out for about a week, but since it was the pump and I was going to be out of town for a few days, I decided to go to the store to schedule the appointment. Michael happened to be at the store and overheard my conversation with Julie, who's always helpful, as with all the staff at the store. Michaels suggested the capacitor may be bad, told me how to remove it (safely), so that I could bring it back to get tested. Sure enough, when I brought it back, Julie tested it and it was bad. On top of it all, they gave me a used capacitor and didn't even charge me! What!? I got home, replaced it, and my pump is working! Now, I can leave town without worrying about coming back to a green pool! I am a Crown Pool customer for life! read more

Had them perform a repair, and that went well. Asked for quote on weekly maintenance, and they were highest of the bids, even though they are closer than the other companies that bid lower than them. Asked for pool resurface quote. Took them a long time time to contact me. Person came out and was pleasant. Committed to having a quote to me by the following Tuesday. The following Monday after the commitment, heard from them and they apologized for missing the commitment and said they would have it to me in two more days, i.e. eight days after their commitment. Went with someone else for the resurfacing. read more

Had been using Crown for supplies for about 2 years. Nothing special, average pricing and usually had chemicals in stock. Unfortunately, if you would like service this is not a responsive nor customer service oriented company (Julie in particular). Called, emailed, texted (smoke signals) trying to get someone to provide an estimate on pool service. First it was "oh, we don't have your messages", then it was "let me schedule it for you now". Nothing. Again, I keep trying (this can't be right) and I get "we sent it to you did you not get it?". After nearly 3 weeks I'll go somewhere else and either utilize another company to provide pool service or continue to do it myself AND get my supplies from somewhere else as well. read more

Bought a pool from Crown Pools this year and had it installed. Great job by everyone involved. Julie did a phenomenal job explaining all the different pools, equipment and pricing that were available. After we made our decision it was ordered. We had JH Pool and Deck install the pool. Great job. They also build our porch/deck. It's beautiful. We are using Crown Pool's pool service. The pool is 'Pristine'. We are using the Pristine Blue system. Great Stuff!!! No chlorine smell or chlorine in the swimsuits. Good Stuff. So, kudos to Crown Pools and JH Pool and Deck. I recommend both to anyone looking to get a pool and/or deck/porch. read more

Friendly people in a local shop. Went in today to compare pricing on a pool vac and their price was actually less expensive than Amazon or any online shop. Always prefer to shop locally and support family businesses, and when they're competitively priced there's no reason to look elsewhere. read more

I was very pleased with how I was treated inside of Crown Pools. Their service was PHENOMENAL. One young woman in particular was extremely helpful. She helped me find the right chemicals for my pool, as well as recommended a few others that may be good if the first options didn't seem suitaband so far they have worked great. My pool has remained remarkably clear over this quarantine with little maintenance to it. She also helped me carry my purchases into my vehicle. If I remember correctly her name was Kylie. read more

DO NOT BUY A POOL FROM CROWN POOLS! Their customer service is the worst I've ever seen. We purchased a pool mid May of this year, we were told to expect it in 2-3 weeks and that it was already manufactured. After patiently waiting for 3 full weeks we finally called the store and asked for a status update. We were told that it still wasn't in but would be another week or two, this has occurred multiple times. We have also gone into the store multiple times to ask about our pool and received the same answer. We were misled from the very beginning just so that Crown Pools could get a sale. We have been lied to from the beginning and told what we "want to hear" to appease us, but we are absolutely fed up with the BS and lies coming from the employees. When we went into the store today the store manager Wesley Boyer blames the manufacturer and the pandemic and did not take any blame or apologize or use any kind of basic customer service. He basically said that they lied from the beginning and clearly acted like he did not care that we were unhappy. His actions, behavior and words were unacceptable for someone in the customer service business and I am SHOCKED that he has remained an employee of this location for as long as he has. I would NEVER recommenced this store to my worst enemy. If you want to be treated with the most basic human decency DO NOT GO HERE! read more

Not very helpful. I went to buy a metal scrub brush and treatments for our hot tub that had a previous white water mold problem. Salesperson said they never heard of it. Also was searching for a return jet plug because my Polaris has a slow RPM. Once again salesperson didn't know what I was talking about. I bought the metal brush -- only a $16 purchase. I was prepared to get all my needs met and spend close to $100. Instead I'll go back to Leslie's where the staff is more knowledgeable and helpful. Also confusing store displays, no pricing on shelves or products. Since they are so highly rated for pool service I thought I would really get some good advice but left disappointed read more

These guys are amazing! I've used them for the last 8 years. They have always taken good care of me and go out if their way to help me.

Very nice employees. Free water analysis. Their maintenance guy made a home repair visit and after dropping by told me nothing was broken, just needed a missing part, so he did not charge anything for the repair. Prices are higher than online, but cheaper than Leslies. I will continue to buy what I can here unless the online prices are far lower. They also have free water analysis if you bring in a sample. Lastly they seem to be able to get 90% of parts in their shop next day if they don't have it in stock when you visit. read more

Best pool store in Allen!! They have helped me save money on repairs and are very helpful. I will be a customer for a long time!!!

The staff here go above and beyond to help everyone, I myself am totally ignorant when it comes to pool maintenance. Thank you Talbot, Julie and Kyle for everything. read more

I live in Allen and i will never go to a different pool store. Julie, the service manager, is SO helpful, sweet and she wants the best for you. The customer service is outstanding and i will never go anywhere else because of Julie. Thank you Crown Pools! read more

I felt compelled to write a review about this great company, and would like to tell you about my experience. About 2.5 years ago, we bought a Palm Spring above ground pool from Talbot Young there at Crown Pools. Now I must say that I was not looking forward to the nightmare of maintaining the pool and healthy water chemistry levels, as I have heard the nightmares that people have had with their pools. So going in, I was not Mr excited. During the pool purchase, Talbot went over the details of maintaining the pool. Step 1, step 2, etc as to what was required to start it up and then what I needed to do weekly. One of the things that he recommended was their Supreme Startup, and he laid the foundation of why that particular thing was so critical. I am not a pool expert by any means, but his explanation of benefits to the overall pool care convinced me to use it, and they key was that it would make the pool care easier. So we get into the first season for me, this amateur pool boy... I had my trash pole and was ready to spend hours taking PH and chlorine level readings and scrubbing and cleaning and taking more readings, rinse/repeat. But to my surprise, my water chemistry levels were great... Add the weekly stuff he outlined, keep water level up as required due to evaporation, add some muratic acid as needed for PH based on chem test... Man, this was easy...! We had the most awesome summer with our new pool! It was amazing how stabile the water was with no algae, no chlorine smell, no burning eyes, no itchy skin and absolutely sparkling clear water. Now fast forward to today. We are going into season 3 with our pool, and once again are using the Supreme Startup and the list of stuff needed based on the water test. Season 2 was a carbon copy of season 1, and I am expecting no difference this season. I have the Supreme Startup and the other bottles and jugs based on the water test, and the step by step instructions from Talbot for startup and weekly process. It literally takes me no more than 20 minutes a week to maintain my pool, so all the extra time is spent enjoying the time in and around the pool. Thanks Talbot for all the help from you and your entire team! They are all top notch and a pleasure to work with! As usual, I will be back periodically to get a water test and shoot the breeze. It is almost an hour to get to you, but always well worth the trip! Keep it clear and wet!! read more

Since new management took over the Allen location a couple of months ago, we no longer will be a customer (we have been a happy customer of this location for 17 years). The new manager and one particular clerk have been rude, unprofessional and sold us chemicals which we did not need. After trying to return an unopened bottle of enzyme chemical (which was not needed), I was told by the clerk with his hands raised in the air "I will not take that back" and that it is "state law" we cannot give refunds on chemicals. I soon found out that this is their company policy not "state law". Furthermore this policy was not posted at the register, anywhere in the store or on the receipt. I was told this has changed and this policy has now been posted during this past week. Unfortunately, as long as this current manager and clerk are at this location, we will not return. I have never been treated like a criminal in a retail establishment and I was treated as such on October 10, 2020. I have spoken with the owner and made him aware. read more

Best pool maintenance company around. Talbot and his team are very knowledgable, and have the expertise to tackle any pool problem. They saved my pool ( which was left in a terrible mess by our previous pool guy) and we have hired Crown pools to take care of our weekly cleanings and pool equipment maintenance. We have been doing business for more than one year now, and we are very happy with their service! read more

Crown Pools saved our 4th of July. We had been fighting issues with our pool for months with no end in site. Two days before the 4th, Talbot the store manager, came to our house to try and help. He was there till almost 9 pm and diagnosed all the problems we were having. He also taught me several things about the pool and the salt water system that no one had bothered to before. He setup a vacuum crew to come clean up the bottom the next day. After dealing with similar issues for two years, we will never use another company. read more