Great service and highly professional, their techs and repair people do an excellent job.read more

Don't use their service. I was here last week watching and the guy shoved a broom into my…read morefountains and broke it, I surprised him by appearing outside to let him know I saw and ask him to fix it. This week I wasn't watching and it's broken again. They are fast, careless, and must just hire anyone who seems to dislike their job. I'm cancelling and I recommend you don't make this mistake. I'm finding someone else.

My husband and I reached out to Gina back in 2020 after we saw the work her team did on a neighbors…read morepool in our circle. We have had nothing but great compliments about our pool design. The best part about our project was the 3D design she sent us and when it came to the live version, it was spot on. Although we did not do our landscaping, or patio cover options with her, our project was done on time, and we are still loving it and adding to it - to this day. Here we are in 2026, and while I have reached out to her over the years for various info, on her resources so that we could get some continued work done, even if it wasn't contracted under her...she was always willing to share the information. We are grateful for this so that we can do some add ons and keep the same look as we expand on our pool and entertainment area. Gina has a great eye in creating what your vision is, so you can not go wrong if you choose her for your project.

This was the worst experience in construction we ever experienced. The owner was non responsive,…read morewithheld necessary information for choices, rarely came to the site and was insulting and rude. The plaster job in the spa looks like a 5 year old did it. The owner of TexSun poolscapes picked materials and design choices we should have had a choice in because it increased her profit margin but we had to live with her choices AND pay for it. DO NOT use this company. The Austin stone she picked for our water feature is crumbling every time it gets cold. We specifically told her NOT to use photos of our pool, yet here they are.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Fantastic Pool builder, responsive, respectful and just all around great to work with. Provided me…read moreand my family a pool we can enjoy for years to come. Thank you, Taylor!

one of the most professional, responsive team of people I have ever worked with. From the start of…read morethe design process to the finishing touches, they made sure we were happy with everything all along the way! Their crews were very respectful of our property. They always got back to me the same day! I cannot recommend them enough !

Perfect Pool and Spa is just that. Perfect customer service and perfect workmanship. The company…read moretakes pride in their work and doesn't take shortcuts with their services.

From the owner: Weekly cleaning service, chemistry only service, new pool start-up, pool storm cleanup, filter…read morecleaning and repairs.

Look, the whole point of a specialty store is that you can get help from people who, you know,…read morespecialize? As complete novice above ground pool owners, my husband and I have struggled quite a bit, even with the help of an outstanding pool service. Every time I come in here, armed with photos and an idea of what I think I need, they're happy to help...and then as soon as I get home, I find out that what they sold me is in fact not at all what I need. Just today, for instance, my pool tech told me to pick up a backwash hose at Leslie's to attach to our pump. I showed the employee a photo and gave the dimension that my husband had measured, duly purchased the $65 hose he recommended, got home, and...not only is the end of the hose too narrow for the place it attaches, it's just a cut-off end of plastic hose, with no connector. I called the store and got a long song and dance about pools are like children, all are unique, he sold me the most common/standard hose, yada yada, well yes I would in fact need a hose clamp to CONNECT that hose to my pump, why didn't he mention that, well, apparently I didn't ask, well no, they don't carry larger diameter hoses in store, blah blah. And back to the store I went to return the useless hose and get my money back. So after making two trips here in a day, plus having to verify that the refund comes through on my credit card, I ordered what we needed from Amazon. In the future, I will not waste my time, effort, and gas money to pretend that anyone at Leslie's can actually help me.

Staff is very uninformed on pools. I would recommend doing your own research online. Don't waste…read moreyour time and money here

I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.