Horrible customer service. Their front desk employee was beyond incredible but the owner was…read morearrogant and rude and less than helpful. The road to my unit was never plowed properly I got stuck and had to be towed out. He came to do it after back and forth with his employee. He tried to make light of the situation and told me to have a good day and it would be fixed but it was not resolved until days later. After multiple communications throughout a 5 day period with the front desk employee about not being able to access my unit because of inadequate snow removal he relayed the message to her that it was not his problem and he can't control the weather. The security gate has never worked and is always open. I was told 4 months ago that it would be fixed and it has yet to be fixed. I understand now why they were the cheapest place in town. I definitely would not recommend them to anyone.

I went around town looking for storage units, and not only were they the least expensive, but they…read moreoffered the largest units. This place is as good as it gets in Jackson!

Horrible experience with Essential Storage! I experienced water damage to my property from their…read moreleaking roof, rodent infestation, and a strong cigarette smell that wasn't present when I initially secured the unit. Customer service was no help unfortunately. Transferred my property to a new unit and happy this nightmare is finally over!

From the owner: Essential Storage of Jackson does keep phone hours Monday - Friday 9am - 5pm, Saturdays 9am - 3pm.read more

This is a delayed entry, but being late is better than not writing a great review for this company!…read moreKingsley was fabulous in helping us move in every way. The four guys were SO professional, helpful and friendly. They made great suggestions when asked and even helped with set up and details at our destination. The price was very reasonable and we HIGHLY recommend this company ⋯ thanks so much!

You never want to hear the moving crew say "we should have brought a bigger truck." I hired movers…read morebecause my husband and and I are senior citizens and we could afford the cost of the movers. The quote was around $2500-$2800, but we were only charged about half of that because they ran out of truck before we ran out of stuff. One of the movers told me they didn't like moving televisions, couldn't I just take that 80" TV in my car because they didn't have the proper equipment with them to move them. They made one load and we spent the next 4 days lifting and moving stuff in our vehicles--something we tried to avoid by hiring movers. This service was not worth the high cost of having to move things ourselves. We had used the service twice before, but never again.

This place is great. I would recommend to anyone who is looking for self storage. Heather is…read morefantastic!!

From the owner: Storage Sense makes find extra room for your business or home simple. An expert in the self storage…read moreindustry is waiting to talk with you about our storage options in Jackson MI. Find interior temperature controlled storage along with large drive up storage units at our location on West Michigan Avenue. We also offer RV storage and boat parking spaces too! Find the storage space you are looking for in Jackson MI with Storage Sense.

I would strongly caution against using this company. I hired them to remove a fold-out couch from…read moremy third floor. When they arrived I told them I wasn't sure if the couch would need to be disassembled or the doors taken off their hinges in order to get the couch down the stairs. They assured me that they were professionals and knew how to handle it. Two hours later they had managed to get the couch out of the house after knocking three large holes in the plaster on the staircase. When I told them I didn't want to pay until the plaster was repaired, the movers were instructed to sit in front of my house in their truck until I paid them. I figured that my issue was with the management, so I paid the movers after speaking with a manager who assured me that everything would be taken care of. Long story short: it wasn't taken care of. When I finally spoke to an upper-level manager -- some two weeks later -- he immediately behaved as if I were trying to scam him -- claiming that I had had construction done since the couch was delivered which made it impossible to remove and that I was attempting to get him to re-plaster my entire house. When I said I just wanted him to repair the plaster they had damaged, he said his liability only covered 60 cents per pound of the object being moved so he would only be able to pay about $150 (Not sure where that figure came from.) and that it was my job to find a person to repair the plaster. (This was after the lower-level manager assured me that they had a person who could do the work.) I'm fine with people making mistakes, but in business and life people who don't acknowledge their mistakes or work to make them right are not worth dealing with. This company seems to operate well as long as everything goes smoothly. As soon as you have a justifiable complaint -- that, for instance, your property has been damaged -- you will be treated with aggression, condescension and contempt. Other reviews here echo that same sentiment and are worth paying attention to. This situation is very simple: I paid the full bill to have couch removed. I have not been compensated for any of the damage done to the plaster on my staircase. Anything else is noise. Let the buyer beware.

We had Alejandro, Hector, Ben, and Rodrigo help us move this week and they were amazing! They were…read morecourteous, professional, careful, and a ton of fun to be around for 7 hours. Would highly recommend the company and that group specifically!

Stay far far away from here. Customer service is awful. Rent raised 50% in the 2 months I've been…read morehere, while their website still shows the current rates of what I was paying. Spoke with customer service "we can change your rent anytime with a 30 day notice, there is nothing else we can help with" and disconnect the chat. There are a million different storage units out there. DO NOT CHOOSE THIS ONE.

I would like to take a moment to thank Rachel for her help yesterday. I was running late and in a…read morebind. She was professional, courteous, and very helpful... and patient with me! I appreciate it when people go the extra mile to help, even if it's not "in my job description." It should be easy to be nice; it's harder to find out in the world. Rachel renewed my faith that people out there working actually do care. Thanks Rachel!