Excellent service by John. He loves his work and chatting with customers. I highly recommend.read more

The gentlemen at Goodyear Shoe Repair did a marvelous job sprucing up my leather shoes. I wear them…read moreevery day and they sure looked like it. Now they look better than when I bought them! I'm honestly so blown away. Thank you both so much!

Wowza! I must say their customer service is amazing. My…read morehusband and son have Red Wing Heritage boots and swear by them. Now, since I live in south San Diego, CA- the nearest Red Wing doesn't have the amazing selection complete to this location. So, we stopped by here on our way to the airport to head back home. Remember, due to COVID19- this location (from my visit June 13th)- is practicing social distancing. About 4 people are allowed in this store at a time. I picked the women's Iron Rangers in black. Sunny was the one helping me. Although there were only sizes 8 and 9s available in brown- I figured let me place an order ($10 delivery fee via UPS) to get shipped to my house. At that visit- I felt the 8s were too tight. So, I went ahead and ordered the 8.5s. I had a few questions for Sunny- since Red Wings are a pricey (but, we'll worth every cent) purchase. Since the Iron Rangers are stitched bottom- the product can be resoled for $100!! Heck yeah! Free laces- CHECK! Boot shining- CHECK!! But, Sunny mentioned if the size 8.5s didn't fit- I would have to ship them back to Spokane- to get the correct size. And I would have to pay for the shipping. A week later, I did receive the 8.5s- and they were too big. So, I called the store back & spoke with Kathy (store manager). She made note to have the size 8s sent out upon receiving my 8.5s. Keep in mind- shipping comes from Minnesota. I called Kathy back the following week to inquire about my order and she said within a week. However, I got my size 8s the next day. I specify wanted these boots for riding my Harley. And I'm in love with them. Kathy called me a few days later to check on my shipment. How great is that?! She even mentioned- if my nearest local doesn't have a style shoe I'm interested in- they can actually order it to that store- that way I can try it out! Now I know!

We were so impressed with the customer service we received today. Kathy was very knowledgeable and…read moretook the time to explain different boots and recommendations. We have been to other locations in the past and nobody has come close to comparing to the exceptional service we received today. If you're considering visiting this store I highly recommend asking for and working with Kathy!

Good boots good company- they have a cool website that explains everything. Check them out…read more Great customer service- I had a small problem and they were very quick to contact. They want you to like what you get and that's the mark of a good company.

1 star - Poor customer service and misleading return process…read more I purchased a $600 pair of boots and contacted customer service before returning them to ask if there was a more economical way to ship them back, since return shipping was my responsibility. I was explicitly told that shipping was "on me," with no alternative methods suggested. As a result, I paid $58 to return the boots. After multiple email exchanges, I was then told after the fact that I "should have just mailed them back" for approximately $24-$25 -- information that was never shared when I asked directly. To make matters worse, the refund process took nearly eight weeks, with repeated back-and-forth and no accountability or proactive communication. This was not a policy issue -- it was a communication and customer service failure. Transparency should not be retroactive. 600 pair of boots, customer should not have to pay for a return.

Brought in a pair of boots where the upper had started to pull away from between the inner and…read moreouter soles, and they fixed them to as good as new. Good pricing, good timing, and they are always very friendly and helpful.

Get a load of this. I paid this establishment good US dollars to put a new sole on my wedge work…read moreboots. They said they would call me when the repair guy got in, as the repair and the boot store are separate. A month passed in silence, and I finally called just to see if any progress had been made. They informed me that they were just about to get started on them. As I was not born yesterday I presume that they had yet to look at them, that or the repair guy was taking some pretty serious time off. But all that's neither here nor there. Because don't worry, its about get worse. After the repair guy was back from what I can only presume was the cobbler convention, he did actually get around to working on them. I picked them up and the sole came off the second time of wearing. Just separated as I took them off. Never even wore them to work and the repair broke. But the real kicker is that when I brought them back in to get more than a ruined pair of boots for 150 dollars, the guy was immediately upset that I would think it was a botched repair job. He raised his voice with a healthy portion of defensive insecurity and informed me that it was just the glues fault, as it was clearly not the store's. He also took the opportunity to educate me further, explaining that I should really be more careful when taking work boots off so they don't break. Work boots, he was kind enough to explain, (and not that many people know this) are supposed to withstand all the abuse of a day at work on a construction site, but are actually not designed for kicking them off at the end of the day, as that is what will really do them in.... But I'm not the expert here, which he was sure to keep reminding me.

We purchased multiple pieces of furniture from Ashley Furniture Store…read more The couch piece came damaged, a hole in the material and the footrest did not operate correctly. Ashley called upon Dad's to come out and repair my furniture. It took forever, let us say over a month and one half. For them to call and then come out. The material with a penny size hole was not repaired properly and made it look like the material was melting and colored on. The Footrest was better by adjusting connecting pieces but it was not repair thoroughly, it does not close properly. So after calling Ashley back it took another month for Dad's to call for service again to come out and at this time the hole can't be repair. And it should have been deemed replacement needed by the company.

Great service! Came to the house and did fantastic work on my dressers. Reasonable pricesread more

They had the part and it was cheap! A dream come true. It was a great dream …read more There's a problem , they want 85 words .

Tim, from Jeffries appliance repair came today and fixed our refrigerator. Fixing the problem would…read morebe expected. I was totally impressed with the knowledge and professionalism Tim exhibited. Being a small independent company with quality employees puts, in my opinion, far above the big name companies with no personal touch.

Came here looking for Goodr sunglasses and they have a full selection. They also have a good amount…read moreof chews and gels for running. Excellent customer service. I was greeted when I got in. Great selection of running gear including Garmin watches and obviously shoes!

Incredibly insightful. Jonas is the one that helped me out, really knowledgeable dude. He deserves…read morea raise. Left that place knowing exactly what shoes I need.