Good boots good company- they have a cool website that explains everything. Check them out. Great customer service- I had a small problem and they were very quick to contact. They want you to like what you get and that's the mark of a good company. read more

Seems like a scam type of business . Not the good old boy attitude they portray themselves to be . Very poor customer service . Once they get your money they do not want to refund in a normal time period . I returned the boots on the 6th of the month and it was not posted on my account until the 30th which happened to be the day that I could file a dispute with Visa . Document everything . Customer service would not return my calls so I talked to someone in sales who could help me . She said the refund was processed on the 10th and it was out of their hands and would take 1-2 weeks . My credit union said that it is business days that count and if I had not received a refund by the 30th they could file a dispute . When I returned the boots unworn the sales lady said that she could not give me a receipt for the refund but someone else said that they could after I started to make a fuss over it . The boots made the balls of both feet hurt to the point of thinking they were bruised . I did not notice that until the next day after purchase . Glad I did not wear them outside . This was a store purchase in Spokane Valley . Recommend to stay away from this place after reading the other negative reviews . read more

1 star - Poor customer service and misleading return process I purchased a $600 pair of boots and contacted customer service before returning them to ask if there was a more economical way to ship them back, since return shipping was my responsibility. I was explicitly told that shipping was "on me," with no alternative methods suggested. As a result, I paid $58 to return the boots. After multiple email exchanges, I was then told after the fact that I "should have just mailed them back" for approximately $24-$25 -- information that was never shared when I asked directly. To make matters worse, the refund process took nearly eight weeks, with repeated back-and-forth and no accountability or proactive communication. This was not a policy issue -- it was a communication and customer service failure. Transparency should not be retroactive. 600 pair of boots, customer should not have to pay for a return. read more

Everything is exceptional, from the brake in period which took a hike and a half to, to durability and ability to withstand and uphold in the demanding field. These boots are the best in the industry. For my line of work, they've lasted 4 years strong, and still working. I purchased the OT back in 2022. Got fitted and paid extra to have them made in 5 weeks! Year 2 I decided to get them rebuilt from a man I recommend in Clovis. I've never had a blister, (knock on wood) and I oil this pair 3- 4 times a month. Just recently I got a hiking pair with a heel. I will forever cherish my first pair, and will probably put them in a case for future generations to see. read more

Purchased two pairs, got the second one rebuilt, everything is perfect, customer service is great. And the quality I always top notch. Can't wait to buy another pair. read more

JK Boots - Rebuilt super duty's - Shoe Repair Near Me - Spokane Valley, Washington

Somewhere on here years ago I have a very positive review. Their customer service was so awesome back then. I came from whites and this brand was awesome. I have sent at least 10 people there way maybe more. I will not ever come back here and it's really over one simple thing. I want to pay for my rebuild/resoles when I pick them up like most of the other boot makers. They refuse. $330 for a rebuild is already ridiculous but 14-16 weeks is another level. The last 2 resoles, 1 rebuild, and a custom build have been wrong. The custom pair got resoled last year and they didn't even call me they sent it to my house and when I opened them they were a completely different sole. I went from logger style bottom with heel and they sent me the work style with a small heel and that's after waiting over 12 weeks. I'm bull legged and so this custom pair was supposed to have special work done to the heel which at least once I paid for when they were originally built and I asked for that when they got resoled and neither time that was done. I could dive deeper but you get the point. They used to remember my first name and you would go in there and the boot makers were in the back. Now they got HR and customer service line and they are clearly bigger and act better then they used to be. I think the owners have lost the connection with their clients and it is showing in their customer service and also quality of boots. My custom pair has soft leather on one side. I never said anything but ya know what another reason I'll be going somewhere else. All I asked for was to drop my boots off for a rebuild and to pay for them when they were done so I could come down and inspect them before paying. They refused. I'll never tell anyone to go there again and to be honest a few of the people I've sent there have similar things to say. Sucks. They used to be awesome. Later Jk. read more

Ordered custom boots with 4-8 week production window. Checked after eight weeks and found they delayed the order to 14-18 weeks. Worse, they never even told me. Very poor experience so far. read more

Easy and quick! Emmanuel measured my husband's feet and was very knowledgeable! They are shipping the boots to us because we are here visiting from southern California. We are excited to see the finished custom product!! read more

WORST CUSTOMER SERVICE EVER. Jarod is rude, speaks over you, can't give straight answers, lies and has no customer service skills whatsoever. If you have or end up with a pair of JK's and have to deal with Jarod make sure to not hurt his feelings. His feelings are more important than getting the customer answer they deserve. Jarod claims to be the manager and also claims the owner has authorized him to speak on his behalf. I have a hard time believing Jarod because if it's true JK would not be in business. If you need a rebuild, good luck. I was told that rebuilds aren't profitable for the company and instead they repeatedly tried to push me to buy a new pair of boots. JK claims they custom make by hand boots that are rebuild able for life. That's what a customer should expect, since that's what they claim. JK has now had my boots in for a rebuild in their possession for over 17 weeks. JK took payment on 8/7/24 for the rebuild. After calling multiple times asking what's going on, I was told another 2 to 4 weeks. I asked Jarod what's the hold up, all he could say was he didn't really know, maybe the stitching or a machine went down, never a definitive answer. Mind you I waited 4 days just to be told he still didn't know whats causing the delay and that there was nothing he could/would do about it. No expediting, just continue to wait on JK. How can you run a business and not know what's going on and why products aren't be finished in a timely manner, or at least within the time quoted which was 12-16. I know why, because JK rebuilds aren't profitable just like I was told by one of the answering agents. Jarod at one point suggested I take back the boots and JK refund the rebuild which I considered until I was made aware of the fact that JK has already disassembled my boots. The boots are useless to me at point in time. I've had these boots for a few years now, multiple resoles by a local cobbler in my home town due to JK's ridiculous lead times. The boots are ok, quality is on the lower end for a custom hand made boot, workmanship is below par. I have to use insoles due to the unevenness. JK is growing and expanding, now offering cowboy boots and others styles in trade for unrealistic ridiculous lead times, horrible customer service/experience, reduced quality and craftsmanship/workmanship. JK will never take responsibility or ownership of their inability to meet deadlines. The customer will always be forced to wait on JK. Do your research before dropping $600+ on a pair of JK's. The reviews on the JK website, google and Yelp reviews should be read. I wish I had. I also have a pair a Nicks, the rebuild lead time is 12 weeks and I get to keep wearing my boots until they are ready for them. Just schedule a rebuild, ship to Nicks when it's your turn. read more

Customer service is terrible. Very rude and dismissive. Boots had quality issues but he just wanted to blame me not knowing how boots should fit or be broken in. I have owned several pairs of Whites, so I realize what it takes to break in. I gave up trying to get the issues addressed after a couple months. Donated the boots. Wasn't planning to review until I started shopping for replacements and it started to sting again. I ordered from Nicks and service was outstanding. Haven't received the boots yet, but based on their service and exchange policy, I would recommend Nicks Whites. read more

Appears to be an exceptional boot repair and new boot shop. Unfortunately, we made a special drive to bring our shoes for repair as stated in the Yelp sight, only to be told JK Boots no longer does shoe repair. Shoe repair craftsmen and women, Spokane needs you. Lots more puppies to shore up people's emotions during Covid, lots more shoes needing repair! read more

Now for honest non sponsored review - so I ordered "in stock" 300 with safety toe which took 6 weeks to receive, unboxed and went through the whole 4 page FAQ of how the exchange and return process differs from website no biggie other than basically don't wear or oil them at all if you plan on exchanging but oil them if there are hot spots while wearing them - confused yet it gets better. In the box were Spenco insoles again confused as the 9 iron according to them and a majority of my work boots should suffice until break in. Took boots out of bags and that's when things went south. First this is JKs lowest cost boot at roughly $400.00 with specs that say between 5-6oz leather(same as Redwing Heritage for example). These have a feel of 3-4oz(Danner Bull Run for example) The leather is also glove/jacket soft in upper and vamp so as far as longevity it could go 6-18months before replacement. A quick glance inside and now see why the need for the added insoles - fit and stretch of upper and vamp around the leather insole is a sloppy mess of gaps and cobblers glue with the right foot in worse shape than the left(asymmetric) this sloppiness extends to the placement and fit of the composite toe. I check the stitching on the larger than normally seen stitch down welt see they tried to tighten a gap by adding overlay stitches. I slide my feet in and due to the noticeable gaps insert the insoles just to have a better base. So with all the issues why didn't I exchange them - can't afford an additional 6 or more weeks to only receive the same suspect quality let alone the return process is just as much of a headache - why because a work boot has to be worn and the moment it is the whole return/exchange is non existent including the warranty. With the 300 being the "entry level" boot the expectations were the same that the same quality that is put into their other boots would be there unfortunately they were not and it seems JK missed the mark on these like Whites did with the Perry. For clarification on my expectations - I've worn Viberg, WESCO, Hoffman, Matterhorn, Red Wing 899, Halls, Franks, Nicks, Thorogood, Carolina, and Wolverine. So I have experience in everything from custom to mass produced handmade and machine made. Hopefully this helps in your decision making. - update I have received a request from Jared with JK Boots not to post any review that is negative as it hurts the image of JK Boots and due to the issues they feel that they cannot meet my expectations of quality and will give me a full refund in return for removing any negative post instead of just correcting the quality issues. I will be happy to forward the emails for you to see for yourself. It's kinda funny to see that the boots they provided Rose Anvil are nowhere the same as what was delivered to me especially when you don't see the midsole in gaps around the insole like in mine. read more

I would recommend JK Boots. I had the pleasure of dealing with Tim and it was evident that he takes pride in running the family owned business. I definitely look forward to visiting this shop in person if I'm ever in the Washington area. read more

I had asked for suggestions from my friends on Facebook and received several recommendations. Received several recommendations for JK Tailors and for that reason, decided to bring my daughter's Prom dress to them to have a corset back added. They did a fantastic job! My daughter's dress turned out beautiful! The back truly added to the dress and she was the "Bell Of The Ball." Also, the price was truly reasonable. The cost to add the new back was just $55.00. I would definitely recommend JK Tailors to anyone that needs to have important work done and the dress was finished when promised. read more

Ordered an in stock item, 3 days later, did not even shipped yet, I canceled the order because they took so long, then they call me back almost begging me to not cancel the order and will ship them right away, I said NOPE, I had time to find other boots manufacturer with better and faster shipping process, honestly I don't think they even had my boots in stock as advertised on their website, their excuse was "we had to do Quality inspection", seriously?, You do inspection on the boots after you list an item as ready to ship?, and 3 days later you are still not ready to ship due to "performing inspection"?, smell pretty fishy here..., Then on the phone, they told me it would not be a problem to credit back to my card since it never shipped and I wanted to cancel the order period. 12 days later NO credit applied to my card, I called my credit company and filed a claim. What a bunch of unprofessional business practices going on at JK! They just lost a customer for life! Warning to potential customers who may go through what I went through. Good Luck read more

At first, I didn't have the greatest experience with having some suits tailored here. BUT the owner/manager caught wind of my experience through Yelp and made every effort to make it right and ensure my experience was positive. The work done by the tailor was solid and it seems as if they work to have good turn around times on everything. The staff is attentive to your needs and works to make sure you are satisfied. read more

JK Boots - Shoe Repair Near Me - Spokane Valley, Washington

These Forefronts are my second pair and last pair of JK boots. The first set was the Superduty model and was essentially perfect. The forefront boots were lacking in final construction specifically the sole. First off I noticed the discoloration on the toe, I emailed JK and didn't receive a return email. I then called and left a message and got a callback, sent a second email with pictures, and was told to go ahead and oil them up and they would color up and I wouldn't notice the mistake they made on the toe. Against my initial thought of returning them, I oiled them and continued oiling them monthly since August and you can still see the discoloration. This was a horrible mistake as it did nothing to fix the issue and now I could no longer return them. If that's not bad enough, several weeks after I started wearing them a co-worker noticed the boots are not finished the same and the soles are different widths. They are both the same size and width but the sole was finished more on the right boot than on the left leaving the right boot narrower by 1/8 of an inch on just the inside lip of the sole. For the price/quality and lies by the JK rep, I give the Forefront and customer service 1 star. In the future, I'll be shopping at Nick's or Frank's which sell in the same price range but have a much higher standard of production and QA. Not the best advertisement for JK walking around in these when your co-workers wear really nicely crafted Nicks. But anyone that asks about my boots gets the full story and my thoughts about the company. If you are buying from JK you best look them over really well before wearing or oiling them, it's a lot of money to spend on something this dissappointing. read more

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Best hand made boots I have ever owned. Just the whole process of working with a family owned business was great. Love their product, works great with the construction industry that im in and just amazing boots in general! read more

Excellent quality, great fit, fast shipping, and a great family owned business. Will continue to purchase from JK, very happy with my Fire Inlanders. read more

Hands down the best work boot I've ever owned. I'm a customer for life! Boots are the best quality money can buy and the communication and service you get from jk boots is second to none. read more

It is a business that takes a few minutes to find but well worth the hunt ! I have a pair of boots that I am sure have been in my closet 40+ years but as you might guess I couldn't part with! The repair was done perfectly ! Also I had 2 purses that needed a little attention . All an all, I left a happy customer ! read more

Great Boots. Excellent Customer Service. How good? I ordered my second pair of boots based on positive experience with my first pair of JK's Boots. I screwed up the fit sheet measurements, and it was clearly my fault. Tim could have made me eat the whole cost for the purchase. Instead Tim charged me a very minimal fee, rebuilt the boots, and had them to me very quickly. The boots fit and wear great. I can find no fault with JK's build, and I am a picky customer. I could not be happier with the boots! I have worn boots at work for 35+ years. I own Nicks and Whites, and JK's are every bit as well constructed. On the whole, I find JK's more comfortable than my Nick's, and the production time is nearly 50% less. I highly recommend JK's Boots. read more

After watching the video of the tree guy on YouTube and learning it was possible to have the welt/sole made narrower so it doesn't stick out so far from the leather boot, I ordered a custom pair. Lane, that helped me at JK boots was great! I had 4 requests for my custom ordered boots. I even called Tim to confirm. 1 month and 29 days later Tim calls to tell me my boots should arrive the next day and that they got half of my 4 requests right on my boots. Got the boots the next day and the welt/sole wasn't narrowed up and the rolled top was missed. I tried the boots on and as I'm thinking how stupid wide they look, my wife says, "why does the sole stick out so far" and I said it's not suppose to. Called Tim and he had a attitude about me having a problem about the things they missed and that they were just cosmetic and basically I should let it go. He offered to build me a new pair but by now I'm over it and just wanted to return them. He even said "haven't you ever made a mistake"? Of course I have but I don't need to think about all this bullshit every time I put these boots on. I think he charged me a 15% restocking fee. Ryan Thompson read more

Cody was a big help getting me into the right pair of boots today. I've had excellent customer service every time I've called or visited JK's. I highly recommend going In person to be sized, I feel good about the boots I bought because I took my time in the store, and I felt like Cody knew the right questions to ask. read more

The last couple builds took 2-3 weeks longer then I was told up front. The customer service is starting to take a dive. The communication skills are not existent. I just spent $625 on a pair from AR and it took nearly 10 weeks and in the middle he decided to stop building the boot all together and didn't call or email me at all. I have been going here around 5 years and have brought this man a lot of new clients and I get treated like I'm some kid. I'm probably not going back. The new pair feels thin and the last rebuild through JK barely made it a year. read more

They do phenomenal work! Whether you need shoes or boots repaired or made, or clothes altered, THIS is the place to go in Spokane. I grew up with seamstresses and know a lot about the textile industry. This is an authentic highly skilled shop with really nice people, by the way! Don't waste your time going anywhere else. read more

Jk Tailors is simply amazing. Craftsmanship is beautuful. They are friendly, reasonably priced, and professional. I took a mother of the groom formal dress in on short notice for tailoring. Not only were they able to get it done on short notice, but the work was absolute perfection. I am thrilled beyond words. Thank you JK Tailor you're amazing. I will be back. read more

This shop is great. I tore the leather in my snow boots and they were able to patch the heel and make it look good. Price was great. Boot was ready when they said it would be. Very pleasant customer service. They do tailoring, which I will try next. What a gem. read more

Did a great job fixing the zippers on my riding boots and did them in record time. I was very happy with the results and their willingness to rush it. read more

JK Tailors-Excellent Work I'm not tall so I always have to have new pants altered. Generally when I find a new tailor I send in an older pair of pants that needs to be altered. Then after I see that the work is high quality work, I will send in a couple pair of more expensive slacks. That was the case with JK Tailors located at 36 East Wellesley. You go North on Division. Turn right on Wellesley and you will find them almost immediately on the right side of the street. If you are looking for old world quality then you will love Natalie and John. Natalie appears to be the tailor and John custom makes extremely high quality work shoes and work boots. They are a very friendly couple. If its quality you want this is the place for you. I left my first pair of pants on Friday and picked them up the following Friday. Quality work takes a little extra time so don't rush them, unless its absolutely necessary. When I returned to pick up the first pair of pants I saw that the work was excellent and left two new, more expensive pair of dress slacks. I would not steer you in the wrong direction. John and Natalie will soon earn your respect and your business. I paid $13.59 for the first pair of cargo pants I took in and for two pair of dress slacks I paid 27.18. Of course clothes vary so I imagine so will the price, depending on the difficulty of the project and type of clothing. Contact number: (509)487-0154 jkboots.com read more

This is the best shoe repair shop along with an amazing tailoring company, with kind professional employees. I would and have recommended this company to my family and friend. read more

I've found a trusty dual-generation cobbler family business in JK Boots. I have brought them two pairs of shoes to repair, one pair of old Lowa hiking boots, which were splitting at the front sole, repaired by the father by gluing and reinforced thick stitching; and a pair of Prada pumps, repaired by one of the sons with new stiletto heels and a rubber sole on the front to increase their longevity. Both pairs were expertly repaired and I am really pleased with the quality and appearance. Payment is up front, and the work was done in only a few days or over the weekend. As someone who values extending the life of beloved shoes, it means a great deal to me to have a cobbler business I can trust. JK also makes custom boots, some samples of which are displayed in the storefront, and do tailoring & alterations, neither of which I have used but seem would make it a nice one-stop-shop for apparel livening needs. read more

I took two pairs of boots in for some repairs. He did an excellent job! You can tell by the workmanship that he truly cares about his craft. Any time I need some repairs done on shoes/boots this is the only place I will go. Prices are very reasonable as well. read more

Took daughters prom dress in for hemming and 2" off sides. Dress was not ready when promised. Hem was shorter in back than front. good attitude but sides were never properly done. Work looks good but measuring and completion not accurate. Plan on multiple times back and have plenty of time before alterations need to be completed. read more

Seriously, some of the nicest people in the business. Always on time, great work, and reasonable prices. I took a bridesmaid dress in for altering and needed a lot of help since I had lost weight. When done, the dress fit like a glove. I have taken many other items here to be fixed and always left pleased. Highly recommended. read more

I happened to stumble upon this hidden gem on Yelp. I was desperate to get my bridesmaid dress in and done in 2 days because I was flying out-of-state to attend a wedding. I was hesitant to ask, but it is completely my fault for doing it last minute. Yet, they were so understanding and promised me they would get it done within the time I needed it, without charging me extra! Also, it was very reasonably priced--$60 for a big chung hemmed (3 layers of the dress). Great and quick service--highly recommend! read more

Another great experience. Natalie did a great job, as usual. Everyone is very friendly and welcoming. Great place to visit. Highly recommended. read more

I am using my husband's account to review JK Boots. I work long hours on hard surface floors, and I do a lot of walking. I have RYN rocker shoes that don't make my feet hurt. However the heel rims wore out in a few weeks, JK sewed leather backing on them and they are perfect!!!!! I don't even get blisters. Years later the soul and shoe began to separate, JK hand sewed them together and glued them. Good as new! JK also fixed my husband's Keen shoes that were separating and the souls always break down. I love that JK Boot's repairs last a long time, it is well worth the money for happy feet. read more

First time, I tried on some pants. They were measured by the seamstress and I left them for hemming. When I returned the date the woman said they'd be ready, they weren't. Next visit they were, but after taking them home and trying them on, the legs were uneven. When I returned to JK Boots the woman expected me to pay half price for the correction. This next visit, once again my jeans were measured and ready at the promised date, but were too long. I'm not taking them back again. This last time, I left a jean skirt. I was promised a date once again and it was ready, but the machine stitched hem looks like an inexperienced person completed the work. The line isn't straight on the hem, it's scalloped, (up and down) around the bottom of the brand new skirt. The entire hem will have to be taken out and redone by an experienced alterations professional. With the last few visits, the woman I worked with was unfriendly, even almost mean with her actions and speech. I'm done. read more

Best show repair in town. Great customer service and excellent workmanship. He can fix almost any pair of shoes and if he can't he will tell you to buy a new pair instead of charging a ton of money to fix them. I take all my boots and shoes to him. read more