I would like to share a very unpleasant and concerning experience I had at this donation center…read more During my most recent visit, the staff made several serious mistakes in venous access technique. After the needle was inserted, the machine repeatedly showed no flow. The staff did palpate the puncture site, changed the angle of insertion, and attempted to reposition the needle several times, but their actions were ineffective, painful, and did not resolve the issue. Instead of releasing or at least loosening the blood pressure cuff--as required by standard procedure--they increased the pressure even further, leaving the cuff inflated almost the entire time. This caused my arm to pulse, go numb, and become increasingly painful, while the blood flow only got worse. My arm also began to turn noticeably red, which was alarming. Only after I demanded that they stop the procedure did they finally discontinue it. The staff did not make this decision on their own, despite clear signs that the situation was worsening. It is important to note that even a person without medical training knows the basic rule that the tourniquet or cuff must be released immediately after the vein is accessed and blood flow begins. This essential step was completely ignored. The blood flow remained extremely slow, and the repeated manipulation of the needle caused significant pain, a hematoma, and required a very tight compression dressing afterward. I would also like to emphasize that the exact same issue occurred during my previous visit, but even more severely. The needle was inserted far too deeply, apparently into the soft tissues, which caused intense pain. The procedure had to be stopped, and I still have a visible scar from that unsuccessful attempt. After experiencing these problems twice in a row, I cannot consider the staff at this center competent in venipuncture or capable of ensuring a safe donation process. I have decided not to return, and I sincerely hope that management will address the qualifications of their staff and take these issues seriously.

I've been going to Grifols for quite some time now. The staff is awesome and very helpful and…read moreknowledgeable. It's a great way to make some extra cash for whatever you need. I only wish there was a way to know how busy it is. Sometimes the wait time is up to an hour. When there is minimal wait times you are in and out within an hour from start to finish.

KED in Pensacola is always very clean and bright. staff are professional, courteous and care about…read moredonors needs ... highly recommend to anyone considering plasma donation.

I was supposed to get a$50 bonus and it didn't show up that was a Wednesday so went and told them…read moreFriday still didn't get it. So I called and left a message no one called me back.So I told them the next Wednesday and finally got it. And before that in May they forgot to hook up the bottle so I couldn't donate for about six weeks.And today I waited for 3 hours and I ask where I was in line she said next. But they called someone else. Z told me I lost my place in line because I went to the bathroom.So needless to say I will be going somewhere else. That's 3 for 3 bad experiences. And they never told me when they forgot to hook up the bottle I couldn't come back. I didn't find out until I went the next time. And spent my time and gas going over there because I live in Pace. I never even got an apology. And I got up and left today after I was supposed to be next in line.I wasn't going to waste anymore of my time. 3 Hours is just to much. I've been going there for 2 years.I can honestly say they have dropped the ball one time to many.

They are the same like the plasma employees, they greeting the guests, give instructions, they…read morefriendly.

No concern for quality control and proper documentation. The nurse said she was gonna post my…read moreconcerns for a manager to call me back and when I followed up there was no documentation to be found and the nurse had quit.

This center has improved a bit lately getting donors in and out faster, and the machines themselves…read moreare efficient but there's still plenty of room for improvement. The biggest issue is staff consistency. Experienced techs do a great job, but less-trained staff sometimes miss the needle placement, which leads to resticks and delays. Better training and supervision would help a lot. Wait times are very hit or miss. Some days are quick, others stretch past two hours. Small check-in mistakes can slow things down even more since simple fixes require seeing a nurse. Disconnecting after donation has improved recently, but it can still take longer than it should. Also, they're now taking more plasma with no increase in pay. The BioLife app is useful, but it could be better if it allowed pre-check questions and showed vitals history. Overall, there's progress, but inconsistent staffing and long waits still make this a frustrating experience.

Kavenna was a sheer delight!!! Brandon too... always nice!…read more This place is professional and everyone is great!!!

I've gone to this blood donation center for decades, and Katrina who has been there the last two…read moretimes I donated blood, did an incredible, painless blood draw, she's super nice and does an amazing job. I will call to make sure she's there when I donate blood. Job really well-done Katrina, you're a true asset to this blood donation center!!! I appreciate you!!!

Mark and Chichi and REBECCA and RHONDA all do great work. The place is neat and clean. They are…read morededicated friendly professionals. I've been coming here for 20+ years and have given 74 1/2 gallons of whole blood now doing Rees and platelets if you think giving a bud takes time out of your life think about it when you're laying there in an automobile action and 5 pints of blood.

I was well taken care of by the donor tech. He did everything correctly and the donation went…read morequickly.

Very attentive caring employees. Always a pleasure to donate there. Comfortable chairs. Nice…read moremusic. Great snacks.

I give blood to this organization every 52 days.The staff is loving and caring.great experience! !read more