My daughter and her husband stored their boat with them, and it was a horrible experience. She…read morepaid $1400 for the boat to be shrink wrapped and kept in indoor storage for the winter. When she tried to contact the marina in the spring, she got no response to multiple phone calls and emails. After driving out to the marina and finding no one there and a for sale sign, she contacted the realtor and was told the business was foreclosing. She was finally able to get out to get her boat this past weekend. The boat had never been shrink wrapped, and her cover was ripped. Everything she paid for was not even done, and she is afraid the motor/engine may have suffered damage from being exposed to the elements all winter. She is struggling for what recourse she may have to this lack of storage service that she paid for. I would never work with this business for boat storage in the future.

Terrible experience. It appears the primary owner may have passed away, and the family is now…read moretrying to sell the marina. Property might be in foreclosure now. The owners failed to store our boat properly over the winter, took our money, never winterized it and it took us over a month to find someone to give us back our boat this spring.

this is the marina in your dreams , it employs the finest personal in the business including the…read moreower himself . they sell a full line of pleasure boats as well as fishing and party boats they also have boat rentals . the sales and service departments are second to none and so are their boat mechcanics , the marina in on the owasco river just a short boat ride to the beautiful owasco lake in auburn , new york . owasco lake is one of new york's awesome finger lakes and is home to a variety of different fish species . check them out sometime and you will see exactly what i mean when i give them a 5 star rating !!! mario fuller jamesville , ny ATTACHED IS A COUPLE OF LAKE TROUT CAUGHT IN OWASCO LAKE

Ah where to begin!Called about a boat that was shown in inventory,but alas,someone already had a…read moredown payment on the boat.I was told by the salesman they had the same boat,different color with a motor upgrade that he would sell me for the same price.He later reduced the boat to a price that was 9000 below a quote from a local dealer.It was one of the best purchasing experiences in my 70 years.All questions and issues were handled with a phone call or text.The salesman Bill was nice enough to give me his personal cell #as he was going to a trade show when the boat was being delivered.Actually answered during breakfast.Turns out he is the owner LOL Lawrenc J Woodcock

I have a Mercruiser powered boat with a stalling problem. There was a Mercury sticker on the door…read morebut it turns out they're not an authorized dealer. Paul White the owner insisted that he had vast experience and could fix it. Charged me $700 for the "fix". I got the boat back and it ran poorly with zero improvement. Refused to make any adjustments to the bill.

Pirate's cove is the greatest. It's VERY clean, VERY quiet, EXTREMELY professional and an…read moreOUTSTANDING place to keep your boat. Paul, Patty and Taylor take pride in their marina and it shows with the service they offer. We were at a marina on Oneida Lake for years but the river is a completely different, relaxing, experience. The weekend entrainment at the Docks is always relaxing when docking and a great way to end the day. I couldn't ask for a better boating experience.

I hate to let one bad review cause people to avoid Snug Harbor. In the past 3 years much has…read morechanged and definitely for the better. We have had our boat here for at least ten years and the changes during the last couple of years have made us very pleased. The staff is very nice and responsive if we have questions or a problem. Our boat never leaves anymore, as they now take complete care of our servicing and storage. Very happy there!

Snug Harbor Marina is located on the Erie Canal about a mile east of Oneida Lake. Not a good first…read moreimpression. We made reservations for a transient slip for three nights and upon our arrival, the sole employee on duty was not expecting us. We told him the slip number that we had been assigned over the phone when we made the reservation but the employee did not know where in the marina the slip was and he was obviously not familiar with the numbering system of the boat slips. This employee was doing it all: running the office, running the fuel dock, assisting arriving boats, etc. Since the slips are not numbered so that boaters can see them from the water, the employee walked around the marina until he found our slip and then directed us in. The slip we were assigned to was WAY to small for our 28' cruiser (we gave them our boat length upon making the reservation so I'm not sure why they assigned us to a kayak slip). He found us another slip but after we backed the boat into slip #2, tied her up and connected our utilities, he came over and told us we would have to be out of the slip in the morning and would be reassigned another slip. (In the end, we never had to move). We were not given a key to the restrooms or showers because he didn't have any left (we did get a key later in the evening after walking back to the office and asking again but it was taken away a day later - a day before our departure). We were not given the Wi-Fi password or any other info we tend to get upon check in to a marina. People on the boat two slips away played their loud drunken music all night long the first night we stayed. Docks are old and need updating and repairs as does the power outlets at the slips. Bathrooms and washrooms are in major need of an upgrade, similar to an old campground restroom facility. There were ants all over the floor when I was using it. Not sure if they monitor the VHF radio but I tend to doubt it because I did not see or hear a radio in the office and the sole employee wouldn't have had time for that anyway. Ice is available here but no on site store. The marina has an old wash room facility but the locals told us not to use it because the water fed to the washing machines stinks. This marina is close to a variety of restaurants and also near two beaches and an amusement park. There is Uber service. There are no security gates and I observed no security measures in place at all. The marina is well protected in its harbor from the wind and waves. They definitely do not enforce quiet time hours here. The best part about staying here were the other boaters we met during our stay. All were very friendly. We made new friends here.

I have trusted this family with my boating needs for a long time. Their honesty and integrity is…read morebeyond reproach. Robert G.

Best seadoo dealer around. My girlfriend bought 2 sparks over the last 3 years and I just bought a…read moregtr230. I wanted directions on my phone and saw they had 1 star and couldn't believe it. So I had to go out of my way to let people know that these guys are the best and you won't find better. Thanks guys! Great sales people and great service!

Brought boat back in because repair work was not done properly. They broke it while here,…read moreapologized and "took fill responsibility" then charged me $400 to fix it and said it was broken when I brought it in. Manager was abrasive and said I was lying. Stay away from these scumbags at all costs. Look them up, I'm not the only one complaining about their business practices.