I had a great experience at Toyota of Renton. Bido Abdallaly was very helpful, professional, and…read morehonest throughout the process. He made everything easy and stress-free. I really appreciate his help and would gladly work with him again in the future. Sincerely Omar Abdulle

We chose Toyota of Renton because of your strong reputation and positive reviews, not because you…read morehad the lowest price. Unfortunately, our experience fell well short of that reputation. At delivery, the truck was not properly detailed. There was a dirty towel left inside, the center console was unclean, bird droppings on the exterior, and the truck bed had not been cleaned. For a vehicle that had been reserved for a week and given the amount we paid, this level of preparation was unacceptable. We were not provided a walkthrough of the truck's features, no guidance on the Toyota app, and no explanation of how to set up payments. We also were not informed at the time of purchase that we could upgrade rims and tires by paying the difference -- something we only discovered later through the service manager, after the opportunity had passed. While Bradley was professional and polite, the overall sales process lacked clear communication and follow-through. After an accessory upgrade, we were not properly advised about the window tinting process and only learned not to roll the windows down from a small Post-it note. Most disappointing, after Keith, the Sales Manager, personally asked us to leave a review, I emailed him twice to address these concerns and received no response over several months. That lack of accountability reinforced our concerns about the overall customer experience. We expected a higher level of professionalism, communication, and attention to detail.

my experience w Dixon Toyota could not have been better my…read moresalesperson joey treated me a respect honesty and made my experience amazing I would recommend Joey and Dixon to anyone I know

My experience with Robert Koshier he was so polite honest knowledgeable about the veichle I wanted…read moreif more people did their job like him has passion for his work you would have a perfect team I give him the best in all categories

The service department really messed me up last year with two appointments being unfulfilled…read morebecause they stacked the cars on a short staff. So I had to go home, twice. I tried them once again this week and they bent over backwards to make it right. Now, why did I only give it a 3 stars? Because the General Manager of the dealership refused to call me back when I have him my number, told him my husband and I purchased 5 cars from them in the past. He never called back. I went in and stood in the showroom floor for 10 minutes while several people told me they'd go get him. After 10 minutes I finally tracked someone and he had already left. SO, after purchasing FIVE cars from Burien Toyota, I will go to another dealership for my trade-in. 2015 XLE Camry 59,000 miles. The General Manager can take his crappy customer service and shove it. I'll take me trade-in elsewhere. But I'll still try the service departmemt as they did me right this time and the location is convenient.

I really hate shopping for vehicles because most dealerships can be so pushy and overwhelming. But…read moreBurien Toyota was completely different. When my husband and I went there a few months ago, we were greeted by Jimmy, one of the managers, who quickly connected us with Matheus, our sales associate. They were both incredibly friendly, respectful, and never made us feel pressured. They let us take the Toyota Land Cruiser out for a test drive, answered all of our questions, and made the whole experience smooth and stress-free instead of the usual dealership circus . My husband ended up buying a Toyota Tundra, and they made the entire process easy and enjoyable from start to finish. I would definitely recommend Matheus. He's funny, honest, very down-to-earth, and made the entire car-buying experience comfortable and enjoyable. I would absolutely buy another vehicle from them again!

My family has been going to this dealership to buy and service our cars since we moved to America…read morein 2015. We have always loved their fast, kind, and efficient service. When I took out my side mirror a few years ago, they were able to get it fixed within a week. Logan in the service department is our go-to, and he always takes really good care of any services or repairs to my car. He is super friendly and whenever I have questions or concerns about my car, he makes me feel heard and validated and answers them thoroughly. Their service team always goes above and beyond to make my car look and run like brand new. I just wish they would plug my dash cam back in when they're done so I'm not driving around with it not recording... Yesterday, when I needed advice on how to remove paint transfer from my car, I called the store first to see if I could get a recommendation over the phone. A sales department rep told me I could text the service department pictures, and they would be able to help me. When I texted the service department however, I was shocked at how abrasive and unhelpful the employee, Sophia, was. She even gave me the name and phone number of a different place to go. When I explained that I had never taken my car to anyone other than Toyota and that I was worried about a third party damaging my paint, she continued to tell me she couldn't offer me any help. So I ended up driving all the way to Toyota from where I live in Issaquah because y'all have literally never let me down, and I knew that if I went there, I would be able to find some help. The greeter outside was so kind. He actively listened to me before directing me to the parts department, telling me they could definitely help me. Everyone in the parts department was so nice and welcoming, and told me exactly what to do for my car and where to get what I needed. All I wanted was a recommendation that wouldn't damage my paint, and I was so grateful to get to talk to people who were so friendly and empowering. Scott even went above and beyond, going to double-check with the detailers to see if they had any advice on clay bars or anything to help me with the paint transfer. He even came out to look at my car with a microfibre cloth to see if he could help out. After being so frustrated at not getting help, I appreciated how he reassured me about how to get the paint transfer off and made sure that I was confident in my next steps.

I have to say the service was decent until I said I was just looking and couldn't make a purchase…read morethe same day. I wanted to make an informed decision, but I felt like I was pressured and the manager came out to try and sell me on a deal that was way over what it should have been. I did not like the way the manager talked about his sales person and his attitude did not help the situation. Needless to say I did not buy a car from them. They also were going to send me some information about the quote after the meeting but I never received it even after calling the sales representative.

A big thank you to Jr Domingo, my service advisor for giving me the best customer service I have…read moreever had. He was honest, informative, and even took time to find me a car wash coupon when him and everyone around him didn't have it. Also, I had a conversation with Carl and he said Honda takes care of their employees very well. I am very happy to come to a dealership that takes care of both their customers and their employees.

Accountability on the company when they make a mistake!! I went to get an oil change and have my…read moretires rotated and the people gave me my car with a flat tire. They're brand new tires and I thought it was wierd that as soon as I turned on my car after receiving my car back that the dashcam said one of my tires was lacking air. I found out the next day that they ran over some nails and after inspection gave me a car with flat tire. I immediately called the next day and you want to say that you can't replace it or do anything about it. Was told a supervisor was going to call me and they never did. Then was told there was nothing that you can do?! So it's okay to damage a clients car and give back the vehicle in a worse condition than it is ? Like what kind of customer service is that ?? The advisor was fine but the accountability on the company was terrible. I understand this was an accident but it WAS NOT MY FAULT. I DESERVE A REIMBURSEMENT FOR A BREND NEW TIRE.

I took the day off of work and came in to look at Toyotas last Friday in the middle of the day…read more What's funny is I didn't even realize I had bumped into the General Manager, Erika Olson, and I was able to laugh and joke around with her. Beyond that, Erika was sitting at the front desk and was the first person I ran into. Which is wild to me, since most car dealership GMs aren't that easily accessible or reachable. I ended up working with Evan Olivier and I had one of the best car shopping experiences I've ever had. Evan was extremely personable and real with me. He mentioned the extended warranty one time, I mentioned I wasn't interested and that I had a bad experience with extended warranties in the past, and he didn't bring it up again. He didn't try to push unwanted services or products on me and respected my position on upsold products. I can't say the same for other dealerships... Otherwise, we were able to test drive 4Runners and Tacomas and I learned a ton about Toyota's the day that I visited. Evan was extremely knowledgeable about the different generations and capabilities they had and Evan being a Seattleite, knew what driving a Tacoma or 4Runner would be like in the city because he owned one, it wasn't just word vomit to be more agreeable with me. Instead of doing this crazy test drive, we parallel parked the Tacoma outside the dealership, we reversed into a parking spot, and we even focused on the turn radius like I'd experience in a Seattle parking garage, we almost took it to my apartment complex to check garage door heights to see if it would actually fit in my apartment complex, but phoned ahead and my apartment manager let me know it was a no-go for that specific 4Runner. Evan and I literally tested the exact things you need to check out when you live in Seattle and management was 100% okay with doing this odd check I had requested like taking it to my apartment complex. A+ for effort! The warranty transparency, pricing, knowledge, and information Evan shared with me and the experience overall was worth dropping a note here for others to review. I hope this has given you, the reader (yes you), reading this now the confidence in choosing Toyota of Seattle for your next vehicle and working with Evan Olivier to buy your next vehicle!

I am writing this to warn others about the deceptive contracting and total lack of service support…read moreat Toyota of Seattle. I recently purchased a 2026 Toyota Crown Signia and discovered that an $800 security add-on was slipped into my contract without my knowledge or consent. Additionally, I paid $1,999 for a ceramic coating package that failed in less than 30 days. Despite this being a brand-new flagship vehicle, the dealership has flatly refused to rectify the coating issue or address a manufacturing defect in the perforated leather upholstery. I am currently out $2,799 for unauthorized charges and failed services. I have already escalated this matter to the O'Brien Auto Group corporate office and the Washington State Attorney General's Consumer Protection Division. Save yourself the headache and double-check every line of your contract if you choose to do business here.

We went in to look for 2 cars for our daughters. They were very friendly and patient with each…read moredaughter test driving a few cars. Standard procedures were quick and efficient. Never felt the sales pressure. They had many cars in various price ranges and conditions. For a used car lot I feel they had decent prices. I hope I never have to buy another car for my kids, but I would return to them for a fair deal. My only complaint would be that they should make sure 2 keys come with each car. Not huge, just kind of another pain we have to go through.

Buyer BEWARE!! This is the absolute worst place! They will lie straight to your face and get you to…read moresign a to. Of papers so they aren't held "liable". My sister bought a truck from this place.... Didn't even have the truck a month and had to take it to the shop for MAJOR costly repairs! This place said they go through a very extensive inspection to make sure their vehicles are "cherry" and that is a big fat LIE! This truck has had nothing but major issues since my sister brought it home. They don't take accountability for their actions and they are unwilling to help at all with anything on the truck. Avoid this place like the plague! Also they have multiple names for the company to avoid their bad reviews. It's sunset cars of auburn, and Select cars and Trucks! Take your business elsewhere for sure! Horrible! I would give negative stars if that was an option.

My family and I first worked with Casey in July 2024 when we purchased our car. He made the entire…read moreexperience smooth and stress free, so we recently returned to shop for a second vehicle with him. Casey is extremely patient and genuinely attentive. He is very knowledgeable about every model and even takes pride in explaining where each car is built and how that influences the overall experience. You can tell he truly understands his product and cares about helping customers make the right choice. What stood out the most was how personalized he made everything. My husband and I drive very differently, and Casey created specific test drive routes for each of us. He offered a more dynamic route for my husband and a calm, low traffic route for me since I am a more anxious driver. This level of thoughtfulness made me feel comfortable and supported throughout the process. Casey consistently goes above and beyond to make sure his customers are informed, confident and taken care of. My family and I will continue returning to him for all future purchases. I highly recommend working with him if you want someone who is honest, patient and truly committed to customer satisfaction.

I did not purchase a vehicle from Toyota of Puyallup but I called to ask for an inspection report…read morefor a vehicle I was considering buying that they did not end up listing for sale and auctioned off to a dealership here in Portland. Matt Penrose, the sales manager, took the time with the help of two other guys to look up the vin, find the vehicle, give me a detailed report with repair estimates, and talk through everything with me. He had absolutely nothing to gain by doing that, and it was just such a blessing to be able to get that information. I wish I lived in the area and could buy a car from them for the service over the phone alone. Thanks so much to Matt and everyone else for helping me today. God bless you!

Was traveling through the area on a road trip when our check engine light came on. After hearing it…read morewas a spark plug misfire, we came in to seek help. Khing Ly was very upfront and honest, and laid out our options. Although the car was seemingly fine, Khing gave us his contact info and told us they moved things around so if the light came on again we could identify the source of the problem. The free coffee was a bonus too.

My sales experience with Steve Beaumont who sold me my 2025…read moreToyota Tundra, was surprisingly pleasant and refreshingly transparent, standing out in a world of pushy car dealerships. From the moment I walked in, Steve's calm confidence and genuine enthusiasm for the Tundra put me at ease, as he walked me through its features--like the hybrid powertrain and rugged TNGA-F platform--without overselling or dodging my questions about recent recalls. He took the time to address my concerns about engine reliability, even pulling up service records to confirm the truck I was eyeing had been cleared of any issues. Steve's knack for balancing humor with hard facts made the hours spent at the dealership fly by, and his practical tips on maintaining the composite bed sealed the deal, leaving me feeling like I'd made a smart choice with a guy who actually cared about my satisfaction.

I forget his name cause it was almost a year ago but I forgot to review because he definitely…read moredeserved it. I had just been to a Toyota dealer before this one, and got laughed at when I told them what car I wanted (assuming due to my young appearance) I left frustrated and went right to this dealer. I was met with no games, 100% respect, and understanding. They let me test drive the vehicle I was looking at, didn't try to pull me inside to sell it to me, and left me with information incase I wanted to move forward with them. Although I ended up grabbing a different vehicle, I still really appreciate and respect this dealership for listening to customer needs, and having great service. The guy I worked with was pretty young too I forget what his name was I think he was blond with a fauxhawk but I can't recall.

Sold us a lemon. Car is completely irredeemable just a month after purchase with minimal city…read moredriving. Wouldn't recommend ever. Had to get it towed literally right after they put on the plates. The mechanics we towed to don't even know how this could happen. The Toyota lake city service center also put the plates on wrong, straight up just drilled the plastic instead of setting them so they started to fall off too. Avoid at all costs. This would've killed us today if we were on the highway. Something this catastrophic should have been caught when they serviced and sold the vehicle. This is a catastrophic failure and it's illegal to sell a car that isn't road worthy. They also have been telling us they'll give us a call back and never did. We've called multiple times about this. Edit: currently talking with them about how to resolve