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    OneMain Financial

    2.6 (5 reviews)
    Closed 8:30 am - 5:30 pm

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    Farmers & Merchants Bank

    Farmers & Merchants Bank

    4.1
    (20 reviews)

    Terrible! If I could give negative stars, I would! Do not trust this bank as the executor of your…read morestate! From our experience, the lady upstairs does not follow what is being asked the person receiving the inheritance regarding payments, communication was less than, when monies would be delivered and actuality, it took four months longer with once again no communication.! Less than professional, made us feel like we were a bother and it just flat out rude with no customer service skills!!! Stay far away from this bank for your estate planing!

    I need to echo some of these complaints regarding the Laguna Hills branch for FMB. While the SJC…read morebranch personnel have, with very few exceptions, always treated me and my family with respect and dignity, the same cannot be said for the Laguna Hills branch. In general, the staff are cold and indifferent --on a good day. Otherwise the culture is demeaning and pedantic. On a recent interaction, this branch put a hold on an ATM deposit without any notice or communication --not even as a courtesy. As a result, they returned some payments, which set me back several fees. The thing is, they never held my ATM deposits before and this blind sided me. I could have deposited more funds or transfer from a business account. When I have interacted with the branch manager before, he basically berated me and threatened to close my account. Essentially, his attitude was WE DO NOT WANT YOUR BUSINESS, CONSIDER IT YOUR PRIVILEGE TO BE HERE.

    Financial Partners Credit Union

    Financial Partners Credit Union

    2.3
    (3 reviews)

    itle: Appalling Experience -- Avoid Financial Partners Credit Union…read more I had one of the most shocking banking experiences of my life at Financial Partners Credit Union, thanks to a grossly unprofessional employee named LINDSAY HEDDON (A TOTAL BRAINLESS KAREN) . After only two months of banking here, I decided to close my account due to the staff's complete lack of understanding of combined personal and business checking accounts--a basic financial service any competent institution should grasp. Instead of calmly handling my decision, Lindsay threw a fit, became belligerent, and--unbelievably--called the police on me for informing them I no longer wanted to bank there. Let that sink in: I chose to close my account, and their response was to treat me like a criminal. CEO Nader Moghaddam should take this as a wake-up call. If this is the level of customer service his team delivers, it's no wonder customers are walking out the door. Financial literacy and professional conduct should be the baseline for any employee interacting with the public--clearly, this message hasn't reached the front line. I will never bank here again, and I urge others to take their business to a credit union or bank that respects its customers and doesn't resort to intimidation tactics when someone simply chooses to leave.

    System issues making it so you can't access any founds. What good is a bank if they won't let you…read moreaccess YOUR money.

    U.S. Bank Branch

    U.S. Bank Branch

    2.2
    (23 reviews)

    I rarely go into the bank these days, but on my last visit yesterday it was such a great visit…read more Richard and Alejandro helped me and they were amazing. They were so nice and friendly. I would definitely recommend this branch. I don't know why this branch got such low ratings from other people. THANK YOU Richard and Alejandro! I went on a Thursday and there was no wait. Everything went really fast and smooth. Happy banking!!

    **Yelp/Google Review: BIG WARNING to Potential Customers!**…read more **WARNING: DO NOT DEPOSIT CASH INTO U.S. BANK ATMs!** I have been a loyal U.S. Bank customer for nearly 30 years, but my recent experience has compelled me to share a serious warning about their services, particularly regarding ATM deposits. On October 7, 2024, at around 9:30 AM, I visited the drive-through ATM to deposit $620. Unfortunately, the machine malfunctioned, displaying an error message before shutting down completely. After waiting for a while to see if it would come back online, I called U.S. Bank's customer service for assistance. I was informed that I would have to file a dispute, which could take up to 45 days to resolve. This is unacceptable, especially since my electric bill is due for payment tomorrow, and disconnection is imminent. When I expressed the urgency of my situation, the representative was unhelpful and simply apologized for the inconvenience, stating there was nothing more they could do. I requested to speak with a manager and was connected to "Chris" from the ATM dispute department. His attitude was incredibly dismissive, and he claimed that because U.S. Bank owned the ATM, he was not responsible for the malfunction. He even stated he answered to no one and was the final point of contact for my concerns. To make matters worse, when I told him I did not receive a receipt from the ATM, he said no dispute could be filed on my behalf. After three hours of back-and-forth, I was finally able to get a dispute submitted, but now I am left facing NSF fees on my electric bill and other payments due to this incident. I also learned that another customer who deposited over $2,300 had a much easier time filing her dispute, which raises serious concerns about the inconsistency in customer service. As a military family living paycheck to paycheck, this experience has been a nightmare. U.S. Bank's lack of accountability and poor customer service during a distressing situation is simply unacceptable. **I urge everyone to think carefully before banking with U.S. Bank and, above all, to avoid making cash deposits at their ATMs!** This has been a frustrating ordeal, and I sincerely hope no one else has to go through something similar. ** #CustomerServiceFail #USBank #ATMWarning **

    Citibank

    Citibank

    2.2
    (19 reviews)

    My review is NOT for this branch but for the online CITIBANK CS I received this AM . I have had my…read moreC C for over a year and have made the payments with no issues until my statements stopped coming by mail and I paid the min of my payment due well was paying well over the min at $200 a month while no int was being charged- I was in the hospital and my sister paid the $200 for me like I asked BUT the min went up to $224 and she didn't see it and I had no statement being I was in the hospital- so come Dec 4th I see I was charged $30 late fee for the $24 NOT PAID / REALLY AND THEY ARE CALLING ME AND CALLING LEAVING VM SAYING ATTEMPT TO COLLECT A DEBT ALL OVER $24 F dollars , REALLY !! I called them and had to hold 30 yes 30 long as@ mins to be told they won't waive the fee - I said my sister paid the Nov payment on time and you all are freaking out over the $24 that she didn't pay and calls are coming over $24 and you won't waive the LF - I said mail Mr my statements every month then / I don't care if there is a $1.99 fee I want my statements so I can see what is due as I have been very sick and in the hospital and I need to see what is due and due date and for your company to not waive the fee for what Is less then the LF and my payment was made on time says a lot about CITIBANK . Thank goodness I don't ever charge anything on your card . I will get it paid off and destroy this account!! Good bye and if you see this Avoid Citibank and go with Credit One or Pay pal or Apple- CO has a lower interest rate rate anyhow . I wiii stick with them since they find $24 being paid late something they need to charge $30 for. Happy Holidays CitiBank you even can make the Grinch cranky -ba humbug to you all !

    This review is for Nelly Cruz who went above and beyond helping me with historical bank records…read morewhere the customer service agents were not capable of understanding the request much less assist and complete the request for me.

    OneMain Financial - installmentloans - Updated August 2026

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